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IMVU

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Overview

IMVU has a rating of 1.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IMVU most frequently mention customer service, new account, and much money problems. IMVU ranks 14th among Virtual World sites.

  • Service
    38
  • Value
    33
  • Shipping
    20
  • Returns
    25
  • Quality
    36
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate IMVU?
Top Positive Review

“I like the pioneer spirit of this site”

Tina R.
9/22/10

I like the pioneer spirit of this site. They have taken what would be just another place to connect through a social network, and have added a visual appeal. While it is true that they really need to continually advance in regards to 3D development they have certainly managed to pull a swath of people looking for partnerships. It is almost like a 3D dating site. But if they develop their community of users right then they could achieve a more futuristic facebook feel. There is definitely caution to be had here since we are adding a new layer of anonymity. Now when you connect with someone their traits, likes, and personal info can be fake, PLUS they can make you feel as though they actually look like the character they pretend to be. This will easily fool the young and inexperienced. So take caution but have fun with this semi-networking gaming-like site!

Top Critical Review

“Warning”

Brad C.
10/27/24

If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same

Reviews (113)

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customer service (20)
Thumbnail of user staceyt33
GB
1 review
108 helpful votes
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May 24th, 2018

I am absolutely disgusted how this site is allowed to operate. It is full of sexual predators and vulnerable children being taken advantage of, it made me physically sick to read some of the things adults are saying to children and encouraging them to say and do. AND YET the site has zero safeguarding for children. Thankfully I found my daughter's profile before she was forced to do something she would regret for the rest of her life.

It says it's only suitable to 17+ but my 13 year old managed to open an account without lying about her age and within 24 hours she was enticed to "go find a boyfriend" by what can only be described as a system generated message and then she was groomed, asked if she would have sex, send naked pics, taught how to sext, told to give her phone number and snapchat account details where the abuse continued.

The report user function on this site is hard to find and even then completely pointless as vile animals are allowed to keep their profiles after knowingly grooming & sexually exploiting children. It should be shut down and the developers locked up.

Thumbnail of user robertm1659
North Carolina
1 review
67 helpful votes
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October 3rd, 2019

IMVU is an ABSOLUTE WASTE of Time. You pay real cash to get credits and VIP in order to develop items and if it doesn't pass peer review they don't let you edit the product in order to make it something that CAN pass but they will take your credits regardless. It's basically 1000 Credits per $1 spent and in order to get a good Avatar you need at least $20. You pay $10 a month for VIP which nets you 5,000 Credits. The Engine on this game is useless and severely out-dated. Stay away and save your Mentality. Second Life is more money but I would recommend that if your PC and Wallet can handle it.

Thumbnail of user xxqueenathenaxxt
Indiana
1 review
38 helpful votes
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November 10th, 2018

I had been with imvu for at least 9 years or even more and the one time i had made the mistake of disputing i get disabled... now i gets a new account and that gets banned... now months on in i come to them with everything they needed and im ready to get my old account back... there customer service is GARBAGE how can you forcefully make someone wait on you to help for 3 DAYS STRAIGHT! Before i left i had to see kids on there hacking people and they wouldnt get banned or old people on there trying to get little kids and they wouldnt get banned but because i didnt mean to pay for something i get banned and get played around over an account. IMVU needs better training on customer service

Thumbnail of user cheyennem47
Tennessee
1 review
4 helpful votes
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November 24th, 2021

I got banned for 2 weeks for an AP room being "incorrectly rated" when it was not. I have had many male friends get banned on IMVU for inappropriate names and such and IMVU will give them their account back when they ask, even throwing in free VIP for 6 months. When I talked to IMVU about my account being banned for seemingly no reason, they told me there was nothing they can do.

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Value
Quality
Thumbnail of user jennh7
Nevada
1 review
85 helpful votes
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October 17th, 2015

They are far inferior as for customer service, i have spent a $#*! ton of money and they don't even try to retrieve my $#*!ing account they suck $#*! and i would never recommend this to anyone.

Thumbnail of user flairc
Canada
2 reviews
10 helpful votes
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November 25th, 2018

The age division on imvu is ridiculous and ruins the whole experience for me. I get you don't want 13 year olds talking to 20 year olds but the fact that all of my friends are born in the same year as me and are 18 but because I have a late birthday I can't play or even message them is downright idiotic. I talk to them in person and know them irl and it's incredibly frustrating I can't go to the same chat rooms or anything because I'm 17. You are basically saying you would rather me talk to a 13 year old who isn't in the same realm of mental maturity as I am than someone who is. Which is down right ridiculous. It's so aggravating to play alone when all my friends are in a whole over side of imvu from me and are enjoying themselves. Not to mention in most places the age of consent is 16 which means literally talking to an adult isn't a crime. This hard division between ages is why I'm going to stop playing this game as it has done nothing but cause me stress and feel less than all of my friends because I was born late.

Thumbnail of user aleighadaniels15
Georgia
1 review
0 helpful votes
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May 24th, 2023

I miss how shops used to be. Where we can shop and the the room is dark. I also miss that if we dance in shop and someone changes it won't stop others from dancing.

Thumbnail of user bridien
GB
1 review
7 helpful votes
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June 11th, 2020

I think this site, should be band. It has silly kids on abusing people with there words. I made 3 fake accounts to test out this site.
All I got was 17 year olds joking about rape and the black lives matter. Which is absolutely out of order. Calling people horrible names. People are dumb on it and don't know how much it effects some people. I can't believe it actually allows it, no wonder cyber bullying effects or scares people. It's easy for a 50 year old man to pretend they are there friend when they are not! They can easily hide there age too. It's scary and not good for kids. An 11 year old was on it too. Like who's parents actually let there 11 year old something like this.
Very Inappropriate, people call you ugly and tell you to shut up all the time. And come out with silly things too.
DEFINITELY NEEDS TO BE BAND!
Some idiots may laugh at me with this. But at least, I am telling the truth. I don't care what you all think. Its all wrong and needs to be stopped.
Had a 17 year old, calling me alsorts. Absolutely stupid all of it.

Thumbnail of user lan10
Florida
1 review
9 helpful votes
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June 30th, 2020

Imvu Is Complete Trash & Needs To Be Modified INDEFINITELY. You Cant Even Decorate Your House On Mobile. They Treat Their Customers Like Trash. I Got Permanently Disabled For Payment Fraud When There Was No Type Of Foul Play To Begin With! They Refused To Retrieve My Account After I Filed 14 Support Tickets. I Made A New Account & It Got Disabled Today After A Month & A Half, Approximately The Same Time As My Old One. I Called Them & They Said " The Account Was Linked To Your First One So Any Account You Make After Will Be Disabled " Which Dont Even Make Sense! They False Advertise. They Say " File A Ticket To Try & Repeal This Decision " & They Won't Repeal A Permanently Disabled Account In Reality! All They Gonna Do Is Say How Sorry They Are. They Don't Care About How Much Money You Spend. & I Even Bought AP This Time. They Just Don't Care. Don't Waste Your Time Or Money.

Thumbnail of user user61
New York
2 reviews
12 helpful votes
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October 7th, 2008

IMVU IS NOT A BAD SITE - imvu has come along way it use to be kinda boring but the places a re cooler and u get more things to choose from. My favorite thing out of all the things on imvu like houses and diffrent clothes i love the jukebox its so awesome more ppl need to get that u can listen to w/e u want

Thumbnail of user mohamadr1
Netherlands
7 reviews
298 helpful votes
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July 2nd, 2013

Stay Away from this website, I have created an account there and spent a lots of money and one day I have received a message that my account is band for unauthorized use, I have lost 800$ USD, dont trust them

Thumbnail of user robynk105
Oklahoma
1 review
0 helpful votes
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April 18th, 2022

IMVU has gotten a little better but still needs a lot improvement the touching inappropriately with others got to stop unless u going for rated x than u should change it to single adults only no children or people in relationships should not be there we shouldn't pay actual money for others to touch our avatars inappropriately without our consent what I luv hh no body can touch us unless they are on your friends list I think this will solve a lot of problems with no costs that's why people are mainly complaining u have it pg version when it's not IMVU is fake advertising too much inappropriate stuff still I get it's a game but u have children on here thinking it's ok to touch random people like this that's why I have problems irl at work I do retail they think this game is real u can blame the parents all u want but u guys are half to blame too
Ty u have good day

Thumbnail of user sakurat
Ohio
1 review
125 helpful votes
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October 5th, 2014

DO NOT GO ON THIS WEBSITE! Horrible service, people on there waiting to stab you in the back... 12,8 year olds having sex with adults. People are rude, sex, drugs, VIOLENCE Parents do not allow your children to get on this website!

Thumbnail of user rancidv
Kentucky
1 review
3 helpful votes
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May 9th, 2021

This app has filled me with so much unnecessary anger and range, from the blantent homophobia and transphobia to the struggle to $#*!ing get credits without blowing a $#*! ton of money on the overpriced "deals". I literally took a survey for 30 damn minutes trying to get 6000 credits which MIGHT get me 7 or 8 items, and the survey froze. I love that I get to personalize my character but the $#*!ing app is a joke. It's almost as if it PROMOTES homophobia, seeing as no one does anything to stop it, Ive seen MULTIPLE people get kicked out of rooms including my friends by homophobic and transphobic mods. It's honestly awful the $#*! ppl get away with saying on their honestly.

Service
Quality
Thumbnail of user joneb8
Texas
1 review
6 helpful votes
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October 9th, 2020

Everytime I texted them it took hours to respond and I kept having to send my information 5times to different people when everything had already been handled

Thumbnail of user rays355
GB
1 review
38 helpful votes
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December 10th, 2019

You would think with AP that you would have more stuff, but IMVU think overwise and remove ANY AP items even though you need the AP feature to see it [which is a 1 off payment of $5]. Go to SL or Red Light Central if you want a good Adult expeciance

Thumbnail of user angell211
Canada
1 review
5 helpful votes
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December 25th, 2020
Verified purchase

454 credits went missing from my account. I checked the balance logs no purchase was made, my account was not hacked. I contacted support with screenshots of the balance log to show that on the 29th I had 564 credits and on the 3rd of the next month had 110. The logs showed NO purchases made during the time between these dates.

Support came back telling me to check the credit logs and turn 2 factor authentication on. I responded explaining that it was not hacking and that I sent screenshots of the logs already. I then explained the problem again.

Support shut me down, closed my ticket and told me my account was already checked and refused to help. I am missing over 400 credits, no hacking, no purchases yet they refuse to help or give them back.

The right thing to do is if you see no purchases made, I see no purchases made, I've not been hacked and you have not taken them for any reason is to give them back rather than run me in circles.
I have provided PROOF, I have explained and re explained the situation. So its obviously a bug in your system if you didn't do it. How is that hard to understand?

Tip for consumers:
Don't purchase anything unless you are okay risking losing it without help of support

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Value
Quality
Thumbnail of user jessicam1361
Canada
1 review
18 helpful votes
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February 23rd, 2020

You have to pay to get anywhere and the bullying and harrassment that ppl do is insane and imvu does nothing about it you can report it all nothing gets done about it

Thumbnail of user kalieghf
Florida
1 review
29 helpful votes
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January 7th, 2020

You pay for AP, and they don't give it to you. You pay for vip, and when you try to cancel the subscription they try to hang up on you so they can continue stealing from you

Thumbnail of user akirak3
Australia
1 review
82 helpful votes
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June 18th, 2019

I wasted $20 on imvu credits for my character and i thought it would get rid of the "guest_" tag in my name, WHAT A WASTE OF TIME! Turned out that i had to pay $20 on paypal, i refuse to get paypal and go through a long process for such a small issue.

Good riddance!

Thumbnail of user hosseinj4
Malaysia
1 review
2 helpful votes
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July 24th, 2021

I have been a user for 10 years, after a few years I logged in, and they ask me to upload the receipt of what I have paid 10 years ago, this is just a stupid game, you should not expect your customer, to maintain the receipt after 10 years even the tax is only valid for 7 years, you can not access the case details after 3 years so what I have updated as prof of payment during payment can not be traced, I had spent a decent amount of time to develop the models as creator, beside i spent a lot money on credis, my account was AP, roughly I spent around 300 USD.
Now simply they block my account, perhaps its better you guys do a second thought if you want to spend some money or time on this platform

Service
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Thumbnail of user izap1
Oklahoma
1 review
4 helpful votes
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December 3rd, 2020

This *******@poosie been harassing my *******@punkier for his dead brother, being transphobic, blackmailing, and doxing and you guys just gonna disable the victim instead *******@poosie? Shes also in the military and shes bullying people online and you guys arent taking actions on this matter i have proof shes in the military and also she makes rape jokes and all you guys are gonna do is disable my friend who didnt do anything?

Thumbnail of user jent18
New York
1 review
37 helpful votes
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April 27th, 2014

As soon as Facebook disabled their email feature, I started getting spam mail from IMVU to my personal email account. The first few messages I disregarded, until I realized that I was receiving messages and friend requests. I have NEVER signed up for an IMVU account (not something I would ever be interested in) so I knew my email address was being fraudulently used.

I contacted IMVU, which was also another load of crap because in order to contact them you have to create an account or create a ticket. I received a prompt reply, much to my surprise. They stated I had to email them from my Facebook email in order to delete the account. Well, bad news Facebook has permanently disabled email access, so I am unable to send an email.

IMVU has a ridiculous customer service policy to only side with the user who has stolen someone's email address to chat with other avatars. They take themselves a little too seriously. I am currently awaiting a response from IMVU to find out how the account should be deleted. I have a feeling they will be unable to resolve the matter because they have horrible policies. Seems like one big scam to me. Stay away!

Thumbnail of user francisb94
Canada
1 review
15 helpful votes
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February 17th, 2020

I have been on imvu for 4 years now and over the course of 4 years I have created many rooms and every time I create something it ends up being wrong with imvu terms and condition, now keep in mind I use the furniture that they allow to be sold on imvu shop. I got my account banned because my AP room didn't sit well with General audience terms, this is so wrong why is an AP room compared to GA terms and conditions? Then why pay for AP when you will be treated like a GA anyways? My account was banned for 14 days and when I asked exactly what part of my room was wrong all I got was the descript, and when I asked what word what sentence I simply told ot read the GA terms and conditions for an AP room -__-

Tip for consumers:
Please don't waste your time and money! it's not worth it

Products used:
AP and VIP which is worth nothing, its garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user han17
Canada
1 review
0 helpful votes
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May 7th, 2020

I have been on IMVU for 13 years. I have had many ups and downs with the website, but that happens. Especially when the client (Application) crashes. Whenever I had a problem, I would file a help ticket. They would normally respond within a day or two. It's not that bad. If there is any harassment or people discriminating you in any way, REPORT THEM. There will be a red flag next to their avatar name. Imvu will get a copy of the chat you, we're just in and investigate. Read the T. O. S (Terms Of Service) If there is anyone under the age of 13. REPORT THEM. You have to understand that Imvu is just like any other company, They aren't responsible for every user, besides their employes. If someone is truly being a $#*!head, Report them. Block them. Whatever you have to do, Do not encourage them. With that being said, I don't work for IMVU. If I did, I wouldn't be writing this review and I'd be getting paid. -. Imvu is a unique virtual reality, and there is many hidden gems within this reality. You just have to find them. Before you sign up with Imvu. Please do yourself a favour and read the T. O. S. Some things are banned on the website and chat client/Application.

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IMVU is the World's First and Largest Virtual Social Network. Join a world of 24/7 fun! Meet new friends. Chat in 3D. Join for FREE! https://t.co/gGN3J5S3HL.

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