IMVU has a rating of 1.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IMVU most frequently mention customer service, new account, and much money problems. IMVU ranks 14th among Virtual World sites.
I like the pioneer spirit of this site. They have taken what would be just another place to connect through a social network, and have added a visual appeal. While it is true that they really need to continually advance in regards to 3D development they have certainly managed to pull a swath of people looking for partnerships. It is almost like a 3D dating site. But if they develop their community of users right then they could achieve a more futuristic facebook feel. There is definitely caution to be had here since we are adding a new layer of anonymity. Now when you connect with someone their traits, likes, and personal info can be fake, PLUS they can make you feel as though they actually look like the character they pretend to be. This will easily fool the young and inexperienced. So take caution but have fun with this semi-networking gaming-like site!
If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same
Been fighting to get my account back online again but there help center refuses to put my account back online again even when I got 4 of there staff fired for harassing me for 6 years on this. I like IMVU but I don't the staff there anymore and person named Sinafay who don't work for IMVU is damaging it and making customers over pay more on there. A update on this sinafay is still taking over IMVU via mule accounts and letting forum mods and CS hack into account from the dark web.
Unless you want to spend all your money on this then don't go on it, you can't do much without credits or vip and they made it soooo hard to even get promo credits smh its getting worst and worst
I've been a IMVU member for a year now, role playing getting my coins, the usual and I wanted to sell my credits, I only had $150k so I posted on my page (friends only) weeks ago. I stepped away from my laptop to find out I've been permanently banned just for selling my own credits I worked hard for.
Even if it was against company policy I didn't deserve a permanent ban. Its just funny how jealous these illiterate B****** can be, just reporting me and starting F*** with me. I don't even argue with them anymore I just ignore and report. I even get stalked and harassed and IMVU does absolutely nothing.
The CEO is a greedy S*** who deserves to rot in poverty for his stupid company policy as should the non-English speaking idiots outside of the US. I wanted my credits back and the rep said I couldn't get my creds transferred and I couldn't take them out and that all sales are final. I also asked if they are going to keep my credits she said no it stays on the account, what kind of *** lie is that?.
I encourage everyone to report IMVU for fraud and to pursue legal actions. I reported to my bank that I would like to dispute every transaction I had with IMVU, go F*** yourself!.
This whole service is a giant sham. They'll steal your money. Customer service is absolutely impossible to deal with and clearly out of India.
Full of pedophiles waiting to groom children even when they give there age as under 16...keep your children well away from this app it's dangerous...
Out of nostalgia, hoping there would be one good thing left on the internet that hasn't become crappy... I re-downloaded IMVU. I remember being able to chat with friends and have MUSIC and videos playing in the chat rooms. That was always amazing to me. Music has been an extremely important part of my life. You USED to be able to play music using a Youtube player... but now, apparently, IMVU has attempted to capitalize on this. Now, you have to BUY MUSIC in order to play it... and you must buy one song at a time. This is not stated clearly ANYWHERE. I bought items using my credits that I *THOUGHT* were supposed to play music. If you're going to remove one of the best features of something and replace it with something stupid - at least make it clear. Remove the items from stores that worked PERFECTLY FINE BEFORE so that people are not mislead into thinking they still work. I understand buying music to support the artists. I don't have any problem with that. What I have a problem with, is that it is EXTREMELY difficult to find information about HOW to play music on IMVU to begin with and if I've ALREADY BOUGHT music from an artist on Amazon or their official site, why do I need to buy it again on IMVU just to listen to it on YOUR website? All I wanted to do was create a digital space to hang out with friends and listen to music / watch videos from Youtube. The internet has become very VERY stupid since I was a teenager. It used to be awesome. What the $#*! happened?
Tip for consumers:
Enjoy chatting with no sound.
The staff like to roadblock their costumers. The customer service is very poor and the staff members do not listen when you are speaking. When I was on the phone trying to take my account off hold I told the lady on the line my name and then she quickly jumped to what my imvu name was and I repeated it twice speaking ALOUD in my bedroom at 12AM because that is the only time that their customer service is available in my country. She still did not hear what I said and she told me I needed to speak louder which was ironic because my voice was echoing off the walls I was that loud which was a clear sign that she was not listening to me. Customer service also takes days to get back to your cases when you report an issue or need help with something. What is most stupid about this media outlet is that their live chat for costumer service is also VIP. Which means if you're an unlucky user, you have to purchase the VIP membership for the Live chat to be accessible. Other than the costumer service you can meet good people but a lot of the people on the game are rather rude and insensitive. You barely get enough credits to buy one outfit or even half an outfit due to the products being overpriced and the free credits being very little. You might be able to earn free credits in the app however you don't win very many credits and sometimes you may not receive the credits at all. Call me angry but I wouldn't recommend IMVU at all. It's a waste of time and a waste of money, simply because I was one of the unlucky customers who got to see the side of them that I never thought I would see ever.
I tried contacting vu but it take for ever to get back to me. I had this account for 4 months because my other account was banned.
It takes people money and dont care to do anything to help Imvu Support is trash and full of bots never do they job for real
Tip for consumers:
How to contact on Imvu to actually get help
Ya, I just confused with imvu. Oh it's for chat/games. Pretty good though. Even I'm confused and ya that's it
I've been on IMVU since 2009-2010. I was a 9-10 year old kid playing this game and I still hop on to this day (a new account though since I can't remember what 9-year-old me used for an email). I've played on and off (due to school) through my teen years and now as a 20-year-old, let met just say this.
Staff doesn't care. They really don't. If your account is hacked then that's it. Say goodbye to your account! If you're dealing with a stalker or harassment, staff won't do a single thing. Pedophilia is a HUGE HUGE HUGE problem on this game and as someone who has AP and is age verified, I've had to kick minors from the AP rooms I'm a mod in. I've emailed IMVU staff before with chat logs and photos and all I've gotten from the staff is a copy-and-pasted message about how they can't do anything unless there's chat logs -- WHEN THERE WERE CHAT LOGS.
Toxicity is another huge issue within the community but that's expected with any community. It's very much like an early 2000s high school film if it was a game. Transphobia is rampant throughout the game and if you're trans, like I am, get ready to deal with creeps wanting to fetishize you and jerks who like to harrass you.
I really would NOT recommend this game for kids at all. The biggest and most important issue is the pedophilia and it's obvious staff doesn't care about it. They'd rather not deal with it and pretend like it doesn't exist despite this being a problem for YEARS. As a kid when I first started playing, I remember 30-40 year old men trying to groom me. It's just insane.
It was ok I made some friends on there, but it got. Very boring. The rooms were glitchy and don't even get me started on the app.
My son got his identity stolen from this site and it has destroyed our lives, our credit and our security.
Management is awful. Customer service is awful. The product is developmentally confused. Not worth investing your time or money into.
Well you can get coins by downloading games and playing them and you can spend a wheel and you can talk to me
Tip for consumers:
That you can be a famous person
Products used:
Shoe's jacket and T-shirts
This game/social media is just pure bullsh*t.
The character customization is amazing-ish.
But the rest. Dont waste your time.
They will Place your accoutn on hold for no reason them made your call them and answer a whole bunch on question
They scammed me out of my money they have bullied me on there and Iam tired of it I reported and they still don't do nothing
Tip for consumers:
Don’t play
Products used:
Imvu
IMVU, as with any internet site, can be accessed by ANYONE. That said, if you do not feel comfortable coming into contact with people from ALL walks of life, then perhaps this is not the place for you.
IMVU profiles are intended for ages 13+. Until the user is 18, they require a parent or guardian to agree to the terms and conditions. (http://www.imvu.com/catalog/web_info.php?section=Info&topic=terms_of_service)
IMVU is divided between users aged 13-17 and then the 18+ Adults. The younger audience cannot access the 3D chat rooms of the 18+ audience unless they are invited by another user currently in the room (For example, my 18+ account could invite my 14 year old sister to an adult room. But only because I knew the EXACT name of her avatar). Forums and other aspects of IMVU are strictly aged blocked.
However, not everyone selects their real age when creating a profile, so this is where most issues occur!* I have encountered many minors with profiles stating they are aged 20+ and some of which have experienced content that I believe they are to young to witness. Some of them have even tricked their parents into buying them AP and saying it was VIP (more information on that below).
Basic Info:
~VIP is $9.99/month that provides the user with 5000 credits and a room bundle per month, the ability to 'whisper' to VIP users and create VIP-only rooms. More information from the link here: (http://www.imvu.com/vip_club/)
~AP (Acess Pass) is a one-time fee of $19.99 for users with profiles 18+. This provides access to ADULT CONTENT clothes, furniture and rooms. Content such as nudity, BDSM, profanity, sexual themes, the consumption of Tobacco, alcohol, and marijuana.(http://www.imvu.com/accesspass/)
~IMVU is a FREE 3D chat site. However, special profiles (ie. AP and VIP) have a cost and users are able to simply purchase credits for buying clothes, furniture and rooms for their 3-D chat experience. However, said credits can be earned without a cost to them by surveys, videos and peer reviewing items in the shop.
Tip for consumers:
*If your child is interested in IMVU, or is already a member, please ensure their profile matches their true age. This will aid in providing an age-appropriate content experience.
I was on imvu for a year. Lots of shortcomings - graphics and dot movement are inferior. Try http://3dxchat.com/
Its just like real life I love it, It's very entertaining, and u can make new friends, U should download it
They false u ban from creating even if u know they right they dont own there mistake they falsing Acuse people
$300 DOLLARS BANNED... DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS SITE. No matter how you look at it, THIS IS THEFT,,,,
This game is a waste of money, i joined as a VIP for my birthday and i never became VIP! MY money was wasted and i want it back! AfterThese mother$#*!ers took my money on top of that i played IMVU with my sister and her account wasnt like mine at allllllll hers was different she got the full package i didnt at all, like $#*! you IMVU i hate your stinky asses my money was waste you $#*!es i hate all of yall and i am coming after corona to sue the $#*! out of you you dumb $#*! $#*!esssssssss Like suck my motherfucling $#*! i hate you all and i want my money and time back you stupid mother$#*!as!
Tip for consumers:
DON"T BUY IT OR DOWLOAD IT
You get hated on if you are not VIP. Costs too much and the payment process is complicated.
IMVU is the World's First and Largest Virtual Social Network. Join a world of 24/7 fun! Meet new friends. Chat in 3D. Join for FREE! https://t.co/gGN3J5S3HL.
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