IncrediMail

How/where is a phone number that you can call to talk to someone, this program used to be really good. It is horrible. Want a refund!

I am so irate! I downloaded this program and when I decided it was't for me, it took all of my email. Now I can't retrieve it. I am furious!

From what I've read, I won't be signing up with IncrediMail! They've just lost one more potential new customer! (and like they even care!)

If you get Incredimail, just know that their technical support is non existant. It is simply a joke. I have been unable to use it for 8 weeks now at my business, where I use it to make a living. After about 4 days I swapped over to Outlook 2016, which actually worked out better for me as other programs such as ACT and Quickbooks interfaces to it. I had to buy a converter program to convert my emails from IM to Outlook, which took me about 2 days, but now I am up and running and I actually like it better.

So to answer your question of why I am complaining about my 8 weeks of non use. IM doesn't know I am up and running on Outlook and I am just seeing how long and what kind of bunk and "busy work" they keep giving me to do. I am documenting all of the emails I receive and send to them to see if I can have them published in a "you've got to be kidding me" type book or website. If I put them in here you would laugh until you cried. Here is one of their responses. I have removed the date and my name, but it was a few days ago. Also, the problem has been for 8 weeks that they keep giving me ways to get the files they need to look at, but their ways of getting them has not worked.

Manoj (Incredimail Support Center)

Hello XXXXXX,

Unfortunately, you have not sent the required files.

In this case, I would like you take help from someone who is tech savvy and follow the instructions accordingly to re-configure your hotmail account.

Let me know the results.

Best regards,

Manoj Kumari
Customer Support

I am not sure how you read this, but I think is is a nice way of calling me stupid. So, with that being said, I would definitely guide you away from Incredimail unless you want to take the chance of nicely being called stupid by someone who thyself can't fix their problem.

I have had problems over the last six months with icredimail crashing... goit so upset finally with no response from support team I uninstalled it..

Files will take over system huge, ugly spyware... use Gmail web, no support they want $$$$$. Gone downhill was good a decade ago... be warned...

Enuf said, oh they want 100 chars. Well how about lousy, badly designed outdated, garbage crap and $#*!E!

I have had IncrediMail since 2008. Yes, lifetime licences. I transferred it to a new computer in 2012 with no problems. In 2015, I was getting ads and they helped me. That being said, Gold Gallery wouldn't work in Nov 2017. It took 6 weeks to get help and they told me to delete and reinstall licences. I deleted but couldn't reinstall. Wouldn't allow me. Of course that gave me the free version with the ads. So in frustration I just purchased a new copy of Gold Gallery for 24.95. Duh, still ads. What I needed to purchase was the upgrade. And like everyone said, it is now only a one year license. So I emailed them to cancel the Gold and they answered right away. I had to send a screen shot showing I had deleted it. Yes, they gave me a refund. However after spending days and hours looking for another email program that has the ease of the contacts, setting up groups, folders and ability to sort columns, I am at a loss. I have one group of contacts that would take me hours just to put in another program. I sent contacts to Gmail and that was horrendous. Some were sorted by first names and others by last. And I would have to set up my groups again. Folders only transferred partially. Windows 10 Mail does not have the ability to make a group of contacts. There was no way to sort columns by name or date. I spent a whole evening looking for programs that were as easy to use and found that setting everything up again (10 years worth) would take forever. Also by deleting IncrediMail, I would be deleting Gmails as the accounts are linked. So I am just purchasing the upgrade which gets rid of the ads. I hardly ever use the graphics. I figured $25 a year is worth my sanity. No company can exist with giving something free for a lifetime. Probably why they sold it. With a new license, I assume I will get support. I also have Sane Box which costs $99 a year which sorts my incoming mail into folders that I made, so I can just look at those folders rather than sorting a whole bunch of mail every time I open my inbox. It also sends unwanted mail to the "Black Hole" never to be seen again. To me, time is money. I will keep an email program that I know and love. As someone once said, "Would you rather be right or happy?"

FOR NO REASON IT STOPPED WORKING - WON'T ACCEPT MY LIFETIME REGISTRATION CODES THAT I HAD PURCHASED SINCE 2004! YOU HAVE BEEN WARNED!