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IndeedReviews 979

1.5

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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.


indeed.com
Founded in 2004
Austin, TX
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Indeed Reviews Summary

Indeed has a rating of 1.5 stars from 979 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 130th among Recruiting sites.

service
269
value
246
quality
239
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California
80 reviews
219 helpful votes
Follow Jesse R.
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Indeed is a platform that allows employers and employees to contact one another. I have had a positive experience finding my first job I could actually call a career from here, but other than that job, I haven't had as much luck.

There are some questionable jobs out there. The worst are the headhunters, usually for a major company. They are all offering the same job across several networks and claiming varying pay rates.

The assessments are actually fun, though. This is a big step up from Craigslist, and WAY better than Monster. USAJobs could learn a thing or 69 from Indeed.

Date of experience: November 23, 2020
Indeed-Support S. Indeed Rep
over a year old

Thank you for taking the time to share your feedback, Jesse, we are glad to hear you had a positive experience. If you come across any jobs that you are concerned about on Indeed feel free to send us more details to socialcare@indeed.com, we would be happy to check them out for you!

Israel
1 review
0 helpful votes
Follow Michal F.
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Avoid if you are serious about employing. Took my money, midway suspend my account. Seems I am not the only one. Would give zero stars after this if I could.

Date of experience: November 22, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Michal, thank you for taking the time to share your experience with us. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Australia
10 reviews
25 helpful votes
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I took their offer to try a 'sponsored' advert weeks ago and verified at the time that I would not be charged. They stated categorically that I wouldn't unless the ad was sponsored after the trial date. I actually took the advert down to be on the safe side and now I see they tried to take $125 from my credit card. These guys will try anything to squeeze money out of you so be careful when populating with credit card details.

Date of experience: November 11, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Stephen, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Canada
1 review
0 helpful votes
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Not free as advertised
November 9, 2020

They say you can set up a free account as an employer but it is only temporary. They allow you to do it for a couple of weeks then your account is no longer active unless you pay. Sounds like false advertising to me.

Date of experience: November 9, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Steven, a member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Canada
1 review
0 helpful votes
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Very hard to navigate
November 6, 2020

The website and app fails often. It's very frustrating when job searching...

Date of experience: November 6, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Julia, thank you for taking the time to leave us a review. We're sorry to hear you're having trouble using the Indeed app. We have sent you a private message so we can help troubleshoot this with you.

Canada
1 review
0 helpful votes
Follow Jolene J.
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I find it is very disturbing, that Indeed will disable an employer account, which I have had open for over 2 years. In fact, I have hired many people from using the Indeed Platform. I found the resumes that I receive from their site is excellent. The quality of employees are also fantastic. I chose Indeed as my number one source when I am hiring for my licensed security & investigation business. Today, I received an email stating my account has been suspended. I respond and they again state it does not meet the integrity of their site. I then send in my license from my regulatory body to their email showing that I am a licensed agency, to which I receive no response. It is very disturbing that Indeed.ca would not want businesses like myself who are licensed by a provincial regulatory body to advertise postings on their site. I was actually going to purchase ads from them as well. However, what if they get pulled. As well there are other Security Companies and Private Investigation Agencies that are on their site as well. So I am not to certain why they pulled my posting and disabled my account. UPDATE: Indeed rectified the situation Thank you, for rectifying it so quickly.

Date of experience: October 10, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Jolene, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

South Africa
1 review
1 helpful vote
Follow Glaudine N.
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My account has been disabled for no reason, i sent all the documents requested from me.The job posting went alive, but after a few hours I received an email that my account was disabled. I've read the terms and conditions and I did not see any violations on my posting.

The account was verified. So I don't really understand why the account suddenly got disabled without any specific reason.
I love it at first because it's user-friendly however we are really disappointed and frustrated right now because of this issue. And upon reading the reviews, it seems that it is a common issue. The account being disabled for no specific reason and there's no one to reach out to for a customer chat support.

Can someone reached out to me directly on my email to resolve this issue?

Date of experience: October 8, 2020
Indeed-Support S. Indeed Rep
over a year old

UPDATE: After communicating directly with Glaudine, this issue has now been resolved and the account has been fully enabled.

South Africa
1 review
0 helpful votes
Follow Michelle K.
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We are a recruitment company that has been around since 2011, we have used many job portals throughout our time and have recently started with Indeed.

Because of Covid we have had little to no vacancies and suddenly now we have a lot of vacancies that needed to be filled with immediately, sadly, all these positions get flagged as spam and because of that we need to sponsor them for them not to be flagged as spam anymore? How does that make sense, if it is spam (which it is 100% not, we are looking for real employees for these vacancies) why would you allow it to be shown if we pay?
They have been updating their job posting form and what a horrible mess it has been trying to post these vacancies as well as I was left unable to post it via the computer! I send an email to them about this as well but have not even heard a peep back from anything or anyone.

As a Recruitment Agency that are getting in vacancies needing to be filled in urgently, especially in this time where people need jobs and we are desperately trying to get back onto our feet. I am completely frustrated by this site.

Date of experience: October 5, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Michelle, thank you for reaching out here. A member of our team has responded to your review by private message. Feel free to follow up with us there.

Philippines
1 review
1 helpful vote
Follow Soledad B.
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UPDATE: Issue has been resolved

I just created an account on behalf of employer, posted a job and opted to pay for the sponsored ads. The job posting went live, but after a few hours I received an email that my account was disabled. I've read the terms and conditions and I did not see any violations on my posting.

The account was verified. So I don't really understand why the account suddenly got disabled without any specific reason.

This is our first time to use this platform. I love it at first because it's user-friendly however we are really disappointed and frustrated right now because of this issue. And upon reading the reviews, it seems that it is a common issue. The account being disabled for no specific reason and there's no one to reach out to for a customer chat support.

Can someone reach out to me directly on my email to resolve this issue?

Date of experience: October 5, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Soledad, we are sorry to hear about the experience you are having with Indeed. A member of our team reached out to you by private message on here to assist you with this. Thank you.

Michigan
2 reviews
7 helpful votes
Follow Joi M.
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Fake jobs
October 5, 2020

There are so many fake jobs on this site that is unbelievable. I'm starting to believe that indeed accepts any company, including the fake ones, to post a job as long as they pay. One recruiter started asking me about sensitive information, that I refused to disclose. To make matters worse, I never filled out an application for this company. She wanted me to verify items on my credit report as If I was applying for a loan or something. She then proceeded to ask me if I had money for equipment. I instantly knew this was a scam. This happens frequently on indeed and I am starting not to find this site credible. When I ask the recruiters for job id's, they stop all communication. As far as the few legitimate jobs, it seems like the moment you apply, you immediately get a rejection letter saying the listing expired or the company chose not to move forward and you were not selected. It's the same automated response. It doesn't even seem like they view your resume. So, if you are serious about obtaining employment, please look elsewhere. Look into career fairs or something where you can interact with real companies and recruiters. Don't waste your time with this site. I obtained employment the moment I decided to stop using this site.

Date of experience: October 4, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Joi. We take comments like this very seriously and would like to learn more. Indeed has an entire team dedicated to the review and moderation of job listings on our site. We have sent you a private message please feel free to follow up with us there, thank you.

Philippines
1 review
19 helpful votes
Follow Krishna G.
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I have been experiencing my account being disabled a couple of times just for this year and they always reason out that my account was compromised. I tried changing my password as per instruction, I also tried getting in touch with a QA, but no resolution was given. I can't contact them as there's no way to communicate with them. I lost a lot of candidates because of this. It is frustrating.

Date of experience: October 1, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Krishna, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Nebraska
1 review
1 helpful vote
Follow TEKILAH C.
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I can never get a job on this website. Waste of my time I had this account for over 6 plus years. I check everyday and nothing I apply for every job and I never get a call back or a message. A waste not worth my time.

Date of experience: September 26, 2020
Indeed-Support S. Indeed Rep
over a year old

We are very sorry to hear about this, Tekilah, it can definitely be frustrating having to sit and wait to hear back from an employer. To clarify, when you apply for a job posting on Indeed your information is sent directly to the employer. Indeed does not screen candidates on behalf of employers so we cannot say why an individual employer may not respond to an application you submitted. We have sent you some resources to assist with your search by private message.

Canada
1 review
1 helpful vote
Follow Panji L.
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I've been using this app for months and I started to notice that replies that I received from the companies that I applied has the same word by word response. I think they are just using fake job posting. No interviews and no real person just a bunch of automated replies.

Date of experience: September 17, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Panji, thank you for reaching out and sharing your feedback with us. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.

Texas
17 reviews
58 helpful votes
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Almost useless
September 16, 2020

Was looking for a retail job. I got so many job postings that I'm not interested in nor qualified for. Nursing jobs is one example. Medical reception jobs another one with minimum of 1 year experience required. Nowhere on my resume was this listed. Very bad also about using one's zip code and distances. Also, two few job notifications have postings of salaries, where the location is, etc. Good luck if you use them.

Date of experience: September 15, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Brian, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

GB
1 review
0 helpful votes
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We posted two jobs on the Indeed.com as the employer during the last week. One is full time job and another one is part time. Suddenly we had our account disabled without any explanation. They are both urgently needed.

This is becoming even more urgent, because almost one hundred applicants are waiting for our reply as I am writing this review. Without any official explanation from Indeed.com, we do not even know what is causing this to happen and how we can fix this. I wish we could find a phone number for contacting Indeed.com and providing whatever details they would like from us. Please response to us ASAP. Thanks.

Date of experience: September 10, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Simon, thank you for taking the time to leave us a review. All accounts on Indeed go through a moderation process and may be temporarily disabled until additional documentation of the business is provided. We can see you're in contact with our review team via email now regarding this. We advise following the steps they have recently provided.

India
1 review
0 helpful votes
Follow Sanchit M.
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Can't understand what's wrong with this company. I just started using it as I am a recruiter but within a week they disabled my account citing account not accruing costs. I replied that if that's the case I am ready to pay and sponsor my jobs. But they have still not taken any action and seems my account has been disabled permanently.

Date of experience: September 8, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Sanchit, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

GB
1 review
23 helpful votes
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Account Disabled
September 7, 2020

I thought it was a scam email which told me Account Disabled as one of the jobs you have posted to Indeed was deemed not consistent with Indeed's quality standards. But no, it was not a scam, I have just tried to post a job and found my account has Indeed been Disabled. I can only assume Indeed are using a faulty algorithm because there is no way my advert fails to meet their quality standards. I have posted around 14 very simple ads on Indeed over the last 3 years all almost identical consisting of just two short sentences. The last job was posted for almost two weeks. Why just after I closed the job am I told my account has been disabled? If there is an issue, why not send me an email to explain the problem. This is a total error by Indeed and reflects very badly on their business model by turning away customers for no valid reason. Also, why have all the contact number for Indeed been disabled. It would be so simple to sort this out if we could speak to someone.

Date of experience: September 7, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Peter, thank you for taking the time to leave us a review. All accounts on Indeed go through random moderation which can trigger an account to get disabled if we need additional information on the business. We can see that your account has been restored and is fully enabled at this time. Please feel free to reach out to us if we can be of any further assistance.

Alabama
1 review
1 helpful vote
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There is no way to close my INDEED account. Please help! Charged over $400 and not one single applicant. HELP!

Date of experience: September 6, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Greg, thank you for reaching out. A member of our team has responded to your review by private message. If you need further assistance please, follow up with us there.

Florida
1 review
1 helpful vote
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THE WORST COMPANY TO DATE
September 8, 2020

Indeed disabled my account back in January. They stated: We have reviewed your account and have found it to be unsuitable for Indeed.
Sent all required documentation in to get my account reactivated and a few daays later it was reactivated. I've been posting the same exact ads since January and indeed has charged me thousands of dollars and as i soon as i decrease the budget. My account is now disabled. All my credit cards are in my name and match the business address which they have documentation of. Now all of sudden my account has been disabled with me using the same ads I've been using since the account was reactivated in January. I have well over 30,000 candidates that i now cannot contact because of my account being disabled. I'm always hiring for my virtual call center and now all the funds I've spent with indeed was waste. I feel very cheated. This is a disgrace and it's thievery as lost thousands and thousands of dollars. This cannot not be a general business practice for indeed, I need answers to why this continues to happen.

Date of experience: September 5, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Vladimir, a member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Virginia
1 review
0 helpful votes
Follow Allison S.
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When I got the email that our company's account was disabled, I wasn't very concerned because we hadn't done anything wrong. I filed an appeal and double-checked my email to make sure I didn't miss any verification notice they may have requested that led to the suspension. Not even 10 minutes after filing the appeal, I received the email stating that our account was deemed unfit permanently. I was confused so I appreciated that they included a link to policy on business models explaining their decision, but I became even more confused by what I was reading.

I understand why they would ban the companies described in that policy violation. It was fairly distressing to read as a recruiter. But every reason behind their decision, everything I read in the violation is absolutely inapplicable to our business. Our open positions were honest and genuine, providing correct information for the position title, description, salary, location, clients, industry, and company details. I understand that account reviewers probably do not have the time to vet each business individually and personally, but having the account removed by no fault of the company or its operations is heartbreaking.

I had heard that some businesses had issues with Indeed blocking their accounts, read some reviews, but I thought as long as I actively engaged with Indeed and was authentic then it wasn't something to worry about. We used Indeed to fill any open positions in the company over the past year, sponsoring ads since reopening after lockdown and gladly paying whatever necessary to get the candidates we've seen so much success with. I recommend that all companies should use it while they can... but never rely on it. The rug may be pulled out from under you seemingly right when the company and candidates need it the most.

Date of experience: September 3, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Allison, a member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.