• Indeed

Indeed

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Overview

Indeed has a rating of 1.6 stars from 976 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 148th among Recruiting sites.

  • Service
    250
  • Value
    233
  • Quality
    225

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 13.3%
Positive
2
Neutral
0
Negative
13
151
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How would you rate Indeed?
Top Positive Review

“They actually listened to me!”

Larissa S.
2/20/24

I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!

Top Critical Review

“Awful”

nick c.
9/20/24

Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online

Reviews (976)

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Reviews that mention popular keywords

customer service (86) employer account (69) job post (157) job postings (157) post jobs (66)
Thumbnail of user essamk
2 reviews
4 helpful votes
  • Send Message
January 23rd, 2016
Verified purchase

I received lots of resume's from Indeed but 95% of them were not related to what I am looking for. I paid lots of money for people who just want to send their resume for kicks. I this you should have a better filter before you start charging for viewing.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Essam, we'd be happy to help improve your candidate quality. Feel free to reach out to us at sitejabber@indeed.com for assistance.

Thumbnail of user arikw
1 review
0 helpful votes
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January 21st, 2016
Verified purchase

I had thought that the engine would restrict applications to just the New York area - this is perhaps my fault.

I struggled initially to get on the system - it took 4 or 5 days to approve my post - although I understand why.

I hope that my advertisement is running actively.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Arik, thanks for the feedback! If you have any questions regarding your Indeed account, or if we can help with improving your results, please contact us at sitejabber@indeed.com. Thank you.

Thumbnail of user archanah4
1 review
0 helpful votes
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May 10th, 2021

My Indeed account has been disabled and i have just received an email saying- your account has been disabled by the Indeed Finance team and we will get back to you within 48 hrs. Its been more than 10 days, i havent received any response.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Archana, thank you for taking the time to leave Indeed a review. We apologize for any delay in response. We do see that the account representative you were speaking with emailed you today regarding the account balance. We advise following up directly with them via email with any additional questions or concerns.

Thumbnail of user asmat6
1 review
1 helpful vote
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January 12th, 2021

I am a recruiter of a reputed company I made account on indeed and they disabled my account for no reason. After that again I use another mail for posting jobs and after 1 month they did the same thing. So much wastage of time.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Asma, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user stefanig11
1 review
0 helpful votes
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March 26th, 2022

Indeed disabled my account for no reason. I have 4 professional licenses, lived and worked in the same city and state for over 30 years. I have attended college and have a doctorate from the same city and am hiring licensed candidates in the same city and state as my home town. I followed what the rep told me to do. I cannot comprehend what the standards are for job posting a job on indeed.

Service
Value
Quality
Thumbnail of user allenb46
4 reviews
13 helpful votes
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September 4th, 2019

I am a contractor searching for competent building maintenance fields. Indeed stole $500.00 from my acct.in less than two weeks thinking it's ok to send me candidates from the fishing industry, or cooks. When confronted a * said he will look into this and get back to me, to date I heard from no one in 2 weeks. I guess we can kiss that money goodbye. There are predatory practices going on with this Indeed company. My advice is to look elsewhere until we can close their doors forever.

*Personal information redacted by admin

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Allen, we are sorry to learn about your poor experience with Indeed. We have sent you a private message to further assist.

Thumbnail of user recruitmentconsultanth
1 review
5 helpful votes
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February 18th, 2014

We just came across with the information on x-employee who faked resume by addressing those projects which she did't even worked on not they went live. This situation makes up believe it is not easy for one to identify who holds what experience, employees like Anamika Kumari should be fired is recruited by any company or institutions, Most derogatory and dishonest attitude ever, Indeed must start a service to verify or provide recruits on verification of employees before the resume is uploaded.

Thumbnail of user jubella
1 review
2 helpful votes
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March 30th, 2021

What an absolute joke, how can I continue having a partnership with them and use their service that they're going to disable me on the very first post I do.

Tip for consumers:
Yes use anything else instead. Honestly!!!!

Products used:
Instead I ended up using Total jobs

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Jubell, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user helenakk
1 review
2 helpful votes
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April 22nd, 2013

I have been unemployed for almost 3 weeks now. I immediately stated using indeed.com to send out my resume and seek employment. Today I was offered a position I found on indeed. Tomorrow I have an interview for a position I found on indeed. So i have found this site to be very helpful. Indeed.com is totally free so I dont know what this talk about the 50 dollar fee is. My only complaint about this site is that occasionally a search will yield a position that was posted a few weeks back.

Thumbnail of user qued1
1 review
0 helpful votes
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December 19th, 2017

I have many interviews from indeed. They are the best way to get a job. I use other sites snagajob and other job search websites and they never got me interviews with companies. Indeed let my resume go into places to where i could be heard and seen. I am forever grateful for their help. 4enoyreve

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Thank you very much for taking the time to share your experience with us. We're very glad to hear that we could help you in your job search and we're happy to see that you're getting results! If you ever need assistance in the future feel free to contact us directly at sitejabber@indeed.com

Thumbnail of user nelsong84
1 review
0 helpful votes
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January 14th, 2021

Hi Team... Good evening.

This is Nelson from India (Chennai), I am a HR recruiter for my company. Effective last week my account has been deactivated due to I haven't followed certain Indeed job posting guidelines. If there is any mistake then the concern team would have informed or updated in advance, so that we could have rectified it.

But again today l have posted a job in indeed with new employer account. Within a fraction on minutes again I got the same message that the account has been disabled.

Please review my query and activate my account and do the needful. Because my daily work depends only through Indeed.

Old Account: *******@nsightglobal.com
New Account: *******@nsightglobal.com
Contact Number: 91- *******671/ *******
Company: Nsight Solutions Pvt Ltd

Tip for consumers:
Good job.

Products used:
Hi Sir....Good evening.

This is Nelson from India (Chennai), I am a HR recruiter for my company.By last week my account has been deactivated due to I haven't followed certain job posting guidelines. If there is any mistake then the concern team would have informed me in advance, so that we could rectify it.

But again I today l have logged in with a new email id, and posted a job in indeed. Again I got the same message that the account has been disabled.

Please review my query and activate my account and do the needful. Because my daily work depends only through Indeed.

Old Account: *******@nsightglobal.com
New Account: *******@nsightglobal.com
Contact Number: 91- *******671/ 866810448
Company: Nsight Solutions Pvt Ltd

Regards
Nelson G

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Nelson. We're following up on the email you sent to us and would like to reiterate that your Indeed account is verified and your job is currently live. Thank you for working with us.

Thumbnail of user arslani4
1 review
0 helpful votes
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June 15th, 2021

So I create this account few months back had all sponsored jobs paid bill for May 121$. Then suddenly account went under review as they suspected it's compromised.

I call customer service multiple time and they gave me saw scripted story it's been reviewed and will be active meanwhile I need to share company incorporation certificate. Which I did. Guess what the next mail I get after few days is account disabled due to job post not been as per standard.

You guys are just wasting time and money. Worst customer and I incurued 100$+ for 6 jobs where 60+ candidates were approcahed and all of a sudden we are gone as a company.

Tip for consumers:
Don't use this site they will make joke out of your reputation in front of your candidates

Products used:
Employer account

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Arslan, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.

Thumbnail of user fabienned11
1 review
1 helpful vote
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November 5th, 2022
Verified purchase

I am a startup and had our account disabled after a one day. Told me to submit documentation such as a utility bill, my tax ID. Without giving me a chance to prove that I am legit my appeal was denied. Now because of that other job posting companies are telling me The are not able to post my job Offer ANYWHERE! When you are a new business and theses barracudas are saying stuff like that it can damage you:
"As we cannot get your jobs listed anywhere I have gone ahead and canceled your account with Betterteam."
Who is regulating these companies? What is our recourse? They don't even deserve 1 star!

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi, we have reached out via PM, please take a look and reply as soon as you are able so we can assist further. Thank you!

Thumbnail of user keithi1
1 review
0 helpful votes
  • Send Message
November 12th, 2015
Verified purchase

The Good: helpful standardized form and pretty good volume of qualified seekers.
The Bad: lack of direct access to candidates for time-sensitive assignments
To Solve: shorten response time by introducing a countdown feature that will resend or alert candidates when they have ignored emails for more than___ days.
Does anyone like missing an opportunity by just hours or one day?

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Keith, thanks for your feedback. We will share your suggestion with our product team for future updates. If there's anything else we can do to help, please don't hesitate to reach out to us.

Thumbnail of user shaym17
1 review
4 helpful votes
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April 6th, 2016

Applied to one CSR job posting that was fraud, now I am receiving multiple emails from different scammers asking to sign on to google hangout or yahoo messanger to conduct interviews. Indeed, do a better job of filtering out these "job postings"! All of the ones I have seen have the same template, seeking CSR no experience needed pay range is always high $20-$30 an hour. The contact person never has an email address that is tied to the company they claim to work for.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Shay, we take job quality on Indeed very seriously. We would be happy to investigate this further if you can private message us with further details. You can also forward any details you have over to us at sitejabber@indeed.com and we will review them with our Search Quality team. Thank you.

Thumbnail of user kimc345
1 review
5 helpful votes
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June 15th, 2018

Had a coupon I used for posting a job opening. They are very misleading in the way they explain how the site works. I was under the impression that I had $75 in "clicks" or whatever they call it, and when that was used up, it was over. Yet I was billed almost $200 on our credit card. Even though I had an end date on my job, I was billed for 3 weeks after that end date. Will never use this company again. Gave one star because I had to.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Kim, we've looked into your account and see that it was communicated to you that the job would begin to accrue charges once the free clicks were used. We have responded to your review by private message with additional details. Please follow up there if you have any additional questions or concerns.

Thumbnail of user jakec47
1 review
29 helpful votes
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November 24th, 2016

The reasons on why I gave Indeed five stars is very simple. Indeed provides a service to those looking for jobs and those looking for employees, rating them off of just that, they were perfect. Although every job I applied for did not lead me to an open door but then again when has it ever. Having also used four other job engines with paying for two of them and applying collectively for 97 positions and only hearing back from a few of them can be very belittling. However with time and proper preperation of your own materials(resumé, cover letter), and using Indeed I can assure you that you will find a job.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Thank you for the positive feedback, Jake!

Thumbnail of user crystalv4
1 review
7 helpful votes
  • Send Message
November 9th, 2014

Indeed online résumés are unacceptable to employers. There basically is no real format. I'm talking about when forwarding. Its like someone who didn't finish high school did the best they could, then took a chance and sent it. I have a good work and education background, but when I sent my Indeed online résumé to a friend who is a professional they said it was not acceptable due to the lack of formatting. In fact, I've sent many copies of that resume to employers who post on Indeed. The only ones to respond where scams for money. Use your own properly formatted résumé, and as for you Indeed?. "Ya Fired'!

Tip for consumers:
Only use this site for job leads, but NEVER send out their résumé if you want to impress employers.

Thumbnail of user carmencital
1 review
0 helpful votes
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July 5th, 2021

I have been using indeed in my previous jobs to post job vacancies and it worked well and we were able to hire 3 people. So I thought of using it again in my new company which is a start-up. I submitted the job post for review but then the following day I found out that the new account has been deactivated. Don't know why.

Tip for consumers:
just be honest with your reviews so that it will help others

Products used:
n/a

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Carmencita, thank you for taking the time to leave Indeed a review. It appears that your account is just going through our standard reviewing process and more information on the business is needed. This is done with all accounts on Indeed. To appeal this decision please log into your account and choose "appeal this decision".

Thumbnail of user pamb19
1 review
11 helpful votes
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July 20th, 2015

I tried indeed for a while then I got wise when I got no responses... I doubled back on their new listings, checking with the actual company websites for the companies they claimed were hiring. Turned out most WERE NOT HIRING, positions listed were not open. Old listings and listings pulled from other websites.
There is big $$$ in sites selling your email addresses and phone numbers and that is what most of these job search sites are!

Thumbnail of user user6310
1 review
1 helpful vote
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October 16th, 2021

I just signed up with Indeed yesterday. I just now attempted to modify my job post and they disabled and locked my account! Completely unprofessional and amateur. Oh, and there is no way to contact them.
All the previous reviews are true. Don't waste your time with Indeed.
Here's all the complaints filed on the BBB site: https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-**************/complaints

Thumbnail of user keithe16
1 review
0 helpful votes
  • Send Message
January 21st, 2016
Verified purchase

Received many applications that did not meet the criteria established as minimum qualifications. Apparently there are no filters built into the system.

Received several good applicants that did not respond to other sites/methods.

Thumbnail of user jasminet8
1 review
13 helpful votes
  • Send Message
February 19th, 2015

I am a small business owner, looking to only hire 5-10 people for service-related positions. Very entry-level, no specialized skill set. I have spent hundreds of dollars on promoting my job posting on Indeed, with little success. While some of the actual applicants have been good and somewhat qualified, the amount I am charged for impressions is ludicrous.

I literally set a budget of $100 at 10pm and had $0 by morning, because I received hundreds of impressions, no applications, overnight. Yea, right. This feels scammy. This is just one example, I have thrown tons of cash at the post with little to no luck.

Don't waste your money.

Service
Value
Quality
Thumbnail of user toms7
3 reviews
13 helpful votes
  • Send Message
July 9th, 2013

Indeed.com is a waste of money. I get 20 to 40 applications from craigslist from the ad I placed on indeed.com. I didn't receive a single response from Indeed and my money was GONE in 1 day. Complete scam!

Thumbnail of user davisy11
1 review
0 helpful votes
  • Send Message
January 22nd, 2023

We have used Indeed to hire candidates across Canada and the US. We spend ~$2,500 per month with Indeed. Today they suspended our account without any rationale why. When we appealed we were rejected without any rationale. This is incredibly frustrating as Indeed is one of our main sources of candidates.

Service

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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.

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Thumbnail of user doritb
Indeed-Support S.
Social Media Client Services Specialist
Typically responds within 2 days

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