Indeed

Originally, I left a 1 star review about my disdain for this service due to the fact my account was disabled and there seemed to be no reprieve after endless appeals.

After leaving my review, an account representative was able to kindly activate my account with no problem! I'm very appreciative for this, as I was half way through a report for the Better Business Bureau. They've turned things around for me, and I'm looking forward to finding promising workers on indeed.

My overall review?
Their Automatic Bot Customer Service: 0/5
Human Customer Service: 5/5
New Hire Candidate Quality: 4/5
Ease Of Use (Of The Platform): 5/5
Ease Of Account Setup: 3/5

To Use Or Not To Use?
DEFINITELY use the service! If you're able to get through the initial review process then this is an excellent service with all the tools you need to hire great people stress-free! Looking through applicants is a breeze, and the app makes hiring candidates so convenient, you'll wonder why you weren't using Indeed YEARS ago!

If you're NOT able to get through the review process, then the entire ordeal will give you a mind-bending headache and leave you with an eternal resentment towards Indeed. Possibly enough for you to go out on a limb and warn every good business you know to "Stay Away" if they know what's good for them.

My final advice?
If you run into serious issues with indeed, try to reach a human on indeed's customer service. If that doesn't work, tell your legitimate story in a review and hope a human CSR comes to your rescue- like they did with me!

I was trying to log in to my account, but there is no "Forgot Password" feature. When I typed in the (company) email address I was pretty sure I used, I suddenly got a text message confirmation code on my personal mobile phone. I never ever give that number out. How did they get it? So creepy. I tried to change the phone number in my account. Indeed forbids it. I tried deleteing my account. Indeed forbids it. I tried deleting my billing information. Indeed forbids it (I have no open or active billing). The Indeed Help Center says nothing about deleting data, nor deleting accounts. There contact form doesn't function (click send and nothing happens). The website does not show any customer support contact information (email or phone) at all. I found an Indeed customer support phone number via Google. Called, and a recording said Indeed does not offer phoen support anymore, use the email on the website. The non-existant email. This site is creeping me out big time. AND, the last few ads I posted a while ago, all of which are now defunct, are still up and live and I am not allowed to take them down.

We have our job postings on Indeed.ca. All of a sudden during hiring the account got disabled. There is no warning, no email, no one called and the night before it was working and the next early morning it was disabled. Immediately appealed and called Indeed. The answer is it is a standard review process. I suggested that if you want to flag an account due to Indeed itself did not collect enough information for whatever its own purposes, please email and called us.

Before that happened, a message was shown on the account that the account did not meet the standard. We called Indeed a few times to clarify as on the screens, every single field was entered and there was no more information on all the boxes that can be provided. The customer representative said that it was a massive email sent out to customers, didn't matter you account comply or not. She further indicated there would be another such message on our account, just ignored it.

It has been 5 days already since we found our Indeed account got disabled. Called a few times, no one can give us an answer so that actions can be taken to re-activate our account. The first time, please wait for 48 hours, the second time wait for 24 hours. All had passed but still no response.

If we did not know what Indeed wants, we can only sit and wait for Indeed.ca to give our verdict. This is not even close to a friendly service. Not to mention that it is an online recruiting site that time is critical. Indeed shut us down, we have sponsored jobs, not only did it stop its revenue, it also kill our business by disconnecting our recruitment business.

Indeed.ca has so many customer representatives to answer the calls, why it doesn't hire more people to review the accounts and help its customers to do business. Even better is to modify its computer program giving a more pin-pointed areas that Indeed.ca wanted the information. We as a customer of Indeed.ca wants a win-win situation, not a lose-lose situation!

Why do you ned an account to send a resume? Between apps and accounts I am not interested, I'll stay unemployed and on welfare.

Indeed is an amazing service for employers. The simplicity of its interface is brilliant, but don't let that full you; Indeed has integrated helpful features to help employers really find good talent.

The absolute most useful feature is the automated phone screening. Much of our staff telecommute and work outside of traditional business hours. The automated phone screening allows my HR personnel to listen to responses anytime, making it an invaluable convenience. The four questions work for virtually any job position and requests are simple to dispatch and retrieve. Indeed's reliability is appreciated since it is an integral part of our screening process.

The second most useful feature provided by Indeed is email template capabilities. While there is a small learning curve in terms of how to save and overwrite templates, it boosts efficiency several times over. We have several templates that request candidates to clarify certain information, remind them to complete tasks such as the phone screening and more. Indeed even tracks conversations and allow direct threaded replies. This allows our personnel to continue the conversation across shifts because one staff member can simply review the entire conversation- something email cannot do without sharing an inbox.

Indeed has been invaluable to the success of our new pilot program, called the Virtual Contact Center, an initiative designed to help more Americans answer the phones from home for our Fortune 500 clients. So far we have been able to review over 1,000 interested candidates, although we only have 40 part-time positions available. Indeed has been our single solution for talent acquisition and has proven itself as indispensable to our recruitment process. We recommend Indeed to any employer looking for a solution to find and manage great talent!

Waited weeks for a response from our representative *. Apparently he didn't like that I wanted accountability and a basic response so they disabled our account. I mentioned IT glitches within the system and zero response. I waited roughly 2 weeks for a response, nothing. Called in and another worker assisted me, recognized the problem and refunded me. Was then charged another almost $300 when we rejected each applicant within the time constraint of 72 hours. A day later with 0 warning, explanation, or resolve on their end for their unwillingness to perform their job, our account was disabled. Right after we receive roughly 8 applicants and our business is on the brink of collapse. After we have spent literally thousands of dollars to sponsor postings on indeed throughout the past 2 years, done.

I've never experienced an entity turning back on the customer and blaming them for their own inefficiencies. As this is the mainstream way of hiring, these "managers" or case representatives actions can not only affect dozens of families from received child care but they can dictate whether a business succeeds or crumbles. It's no wonder small business is collapsing left and right.

The implications of such unwarranted restrictions to our account will have dire consequences and will likely collapse our business. In this event I will personally go after Indeed and these two managers for malpractice, internal bias, and discriminatory practice. Someone from corporate or a higher ranking manager might want to fix this and actually care about the customers they are serving.

Worst experience of my life during some of the most trying times of our generation. Shame.

*redacted by admin

Very bad always trying to post a job and they deleted it and disable my account its losing time with them

It looks like Indeed is big fans of bullying businesses. Just like many other reviewers here I created an indeed account and within minutes received an email saying my account was disabled. I called customer service and was told this was just a formality for new accounts and to appeal the decision. I replied to their email as instructed. I am brand new to Indeed as well as brand new to working with an ATS. The ATS company we work with told me that I needed to set up the Indeed account myself so that they could then integrate Indeed into their system for me. Any time I clicked the employer button at the top right of the screen on the Indeed website it took me to the job posting function and would not let me navigate anywhere else within the employer functionality. So having no experience with Indeed I went ahead and posted a job. After explaining all this to the customer service agent I spoke to on the phone and then again in my appeal email as I was instructed to do I received an email from Indeed in less than 15 minutes from the time I submitted my appeal saying my account had been permanently disabled and they would provide no more help or information regarding the decision. This was even after I apologized in my appeal for posting the job incorrectly as the email they sent me saying the account was disabled specifically referenced issues with the job posting. I asked them to please contact me and help me set the account and job up properly. Instead they just basically told me to get lost.

I don't understand how a company can do business this way. A brand new user needs your help and your response is to say you won't help and kick them off your service permanently? This seems very counterintuitive to what I would have thought their goal is…. To connect job seekers with employers. I was literally hired at my new employer just last week specifically for this task and Indeed has decided I am not worthy or valuable enough to receive their help and may very well cost me my job. If I could give them negative stars I would.

Working with Indeed has been a hellish experience. I work for a non-profit with limited funds, facing a massive hiring crisis. It is getting to the point where we may not be able to support our clients because we don't have the staff to do so. As such, we are scraping together what we have to pay Indeed $3,000+/month to try to hire. In return, our applicant flow has been spotty at best, our ads keep getting dropped for no reason, and their "client support" team is THE WORST. I am not convinced that any of them actually understand how Indeed works or why things happen the way they do. They all tell me conflicting information. For months I was requesting them to do what we're paying them for - help me with my ads. Instead, every time I got on the phone with them they would just try to sell me a new product. Finally I requested a new support team (you would think that for $3,000/month I'd be able to have a say in who I work with), but they told me this was not possible. Instead, they just expanded our team to include their supervisors. Now I just get 4 people not returning my calls and telling me conflicting information instead of 2. I can't find any number to call to raise my request above them.

This has been the most frustrating experience. They don't listen to our needs or try to help us hire at all. The worst part is, they know we really can't do anything about it. Indeed dominates the market for job seekers. We're so desperate for staff that we can't afford not to throw money at them. They can get away with taking companies' money and not giving anything in return. It's deplorable. If you have the option of avoiding them, do so at all costs.

IN RESPONSE TO THEIR ANSWER: We are in 14 cities that all hire for the same position. That is why there are duplicate posts! Also we are not door to door sales... false information and they didn't even try to confirm that with us. Poor business practices!

I have been recruiting with the same company for over 10 years. We have been using Indeed for about 4 and now have been blacklisted FOR NO REASON.

We are a 30 million dollar company in 14 cities and Indeed told me we were posting jobs that were not real! How can that be if we have grown over 300% in 2 years! We spend about 6K-10K a month on their job board and this is the thanks I get. I have never felt our company was doing anything wrong until Indeed felt it necessary to blacklist us.

I have spoke with multiple managers and they avoid my questions and avoid telling me what is really going on. They said it was a decision from their "quality control" who I can't speak to or write an email to. They also stated it is our of their control and there is nothing they can do. I even went as far as finding other companies just like ours and sending over their ads and examples to show that what I am doing is normal and I should not be the only person blacklisted.

I have never dealt with anything like this in all of my professional career as a recruiter. They say that something is wrong with our company but yet don't help us fix it or even a simple warning.

STAY FAR AWAY FROM Indeed, you will give them all your hard earned money and POOF blacklisted FOREVER.