Indian Cloth Store

I was a first time customer ordering something from this store because I saw some good reviews online - they can't be real. I ordered two items - one for a wedding and one kurti which i just added so I can make it up to $99 to get free shipping. Made this order on Nov 8 - for a wedding on Dec 5. Repeatedly asked them to make sure it would come in time and they said "it will come by Dec 5 so do not worry about it" (I have 4 different chat transcripts that say that). I get the package on Dec 4 and it only has the kurti. NO ONE INFORMED ME THAT THEY WOULDN'T HAVE THE SARI DONE IN TIME SO I COULD HAVE A BACK UP PLAN. When I contacted them, the customer service rep was very rude and gave me no options, no discounts, nothing to make the mistake better. I generally try to be understanding of mistake but this crossed the line. I actually ordered from another company a week later and they delivered my item one day late and sent me an email apologizing with a 40% off discount on my next order. LEARN TO DO BUSINESS RIGHT INDIANCLOTHSTORE! - Meanwhile, stay away from these people.

I found this website while looking for desi clothes and the clothes as well as the prices seemed really resonable. I decided to order a few things from them. Big mistake my first order was a big one I spent abt $700 usd as I had a few weddings coming up. They screwed up my order so bad. Some clothes will ill-fitting and I had to get them altered, some were just plain cheap looking, and another outfit that I was supposed to wear to my sister's wedding was not even in the package! When I emailed them they verified a few times if I was telling the truth anD it really was not in the package then finally they said yes it was not made and they did not send it. I asked for a refund because it was their mistake, I was not even informed abt it! But they said they don't do refunds! And I could use that money at a later date. I just ordered a few weeks ago and spoke to someone and they told me that I would be getting a few dollars off because of all the mistakes. When I actually placed the order I was charged the same amount. I emailed them and abt the problem and they said they did not understand me. They don't understand anything abt refunds. The only thing they do understand is when it's time to charge you. I was told from the person I talked to that I already received discounts one was my money from the order I never received which was discounted and another discount I received which was one of the outfits I ordered was buy 1 get 1 free which anyone is allowed to order but according to them I got those two discounts so I could not get the one they actually told me I would get. Every person says a different thing so when you are dealing with them keep all emails and conversations, and screen shots it might help you if any probs arise. Customer service definitely sucks. As far as clothes go, some outfits were decent and then some were crap! I will not be using this website again! And advise others to be careful when using it too.