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IndieFit has a rating of 1.0 star from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IndieFit most frequently mention customer service problems. IndieFit ranks 4519th among Clothing sites.
Well shame on me. I know better than to order from Facebook. Company supposedly based in South Carolina and advertised under a different name. I received my order and the quality was awful, looked nothing like the picture and sizing was crazy. I've emailed for a refund and am not holding my breath based on the other reviews. At this point I'd take even 1/3 or 1/2 of what I paid just to get something back. These will be going to Goodwill.
Indiefit.com advertises on social media as "CRIGNE" among other names. They claim their products as made in South Carolina USA. THIS IS A LIE. I live in SC and I purchased a sweater for my wife from them. The item arrived after 3 weeks in an international shipping wrapper. Inside was the sweater I ordered with a MADE IN CHINA decal right on it. I decided to look for the same item on wish.com and found it (with the exact same picture (for less than $20 shipped). I bought it because I believed it was a USA product. They charged me $68 for the one I bought and offered a $20 refund when I confined them about it. They said if I didn't accept that, I could pay return shipping to China and get a full refund. Yeah, like I believe them! I started commenting on their FAcebook ads that they were NOT in the USA. I was subsequently blocked by them at that point, so they could continue their fraudulent sales gimmick.
Tip for consumers:
If you want China made junk for to WISH and save 75+%
Products used:
None
This is the worst place to get a dress its not what you order then they play games
And wont even honor the return policy, its' like your fault nothing they did wrong and wont to offer you a refund of $25 out of hundreds you pay ya please
Don't order nothing from this company I did make a complaint to the attorney general and any where else I can
This company do not deliver the quality of the images on their site.
Absolutely RUBBISH POLYESTER crappy clothing made in China [ even though they tell you its cotton blend & made in the USA]
I have lodged a PayPal dispute, although not holding my breath.
The same company has multiple different names [Finloe being just one] and websites all selling the same rubbish.
I ordered a dress as a gift for a family member. Paid $41.99 plus $14.99 shipping. When the item arrived the quality was awful & it looked nothing like the picture of the dress. When I emailed requesting return approval as directed on their website they did not want to give me return approval then told me to keep the dress and told me they would refund $15. When I said no they told me I would have to pay for it to be shipped to China. What a scam this site is. PLEASE DO NOT MAKE THE MISTAKE I DID & KEEP YOUR MONEY.
Tip for consumers:
Do not purchase from this site
Products used:
None
This is the worst company I have ever dealt with in my life. I never leave poor reviews but this can not go unnoticed. I bought a bikini top that was too small and asked to return it. They kept insisting it was a dress and then asked for pictures of me in it so that they could see the problem so they could "help" me. I sent about 3 emails back and forth trying to get them to understand the word BIKINI and not dress until finally I sent them a copy of the email confirmation with the word highlighted and then they finally said oh okay. But to no delay, the next email they went back to saying that I could not return my custom made dress. It was as though I was dealing with Ground Hog Day or someone who had never read the 10 previous emails that have been executed. This service is unacceptable. How anyone thinks that they could run a business this way and post their things on Instagram and Facebook is beyond me but I also see that this company is based out of Hong Kong, yet that is still no excuse. The shipping took 2 weeks and the customer rep who I spoke to online was rude. I have been trying to return this for almost a month now and to no resolve. They are horrible.
Do not order from this company unless you want to receive items you didn't order, items that clearly were not as described or like me, received a third of the order. They do not include any packing slip, nor receipt on how to return the items and get your money back. The items come from China, sent to some random US address but they offer no way to reach them and no company name on mailing address. I found an email online with a comment that "they will offer full refunds for returns and to contact them via the indiefit email provided." I tried twice and each time received a response that this email box if full and my email could not be received. I went thru PayPal's resolution center and still waiting on a response. They offered to reimburse me for a fraction of what I was charged and I declined. Additionally, beware -- they will charge your credit card or PayPal account a random amount that is hundreds of dollars more than what you actually paid. I spent $149 for items I never received but on my PayPal account, they put a hold on over $1000 and it said the $149 is a partial payment for the $700+ purchase. It is all a scam! Stay away.
Products used:
None - They sent 1 of 3 items and the one they sent was not as described.
I received 2 faulty tops and the company were refusing to allow me to return for a refund, saying that the return postage costs would be too high. The only way I could possibly get a refund, is for me to pay for the postage costs. I told them I was not going to be out of pocket for an order that was faulty. They refused! I have had to go through Paypal to claim my money back. DO NOT DEAL WITH THIS COMPANY!
Tip for consumers:
DON'T USE IT
Products used:
None of them. They were both faulty
My order was not the size I ordered. I emailed repeatedly to get info to return for a refund and never received a reply. They obviously are a scam company because every single one of the reviews are similar to mine. DON'T ORDER ANYTHING FROM THIS COMPANY!
They do NOT allow returns on their poorly made products. Terrible customer service. They ask for photos of the item on! And the disagree with why you want to return! Do NOT order from them.
I ordered a dress for prom from this website and it was nothing like the picture given. It took about over a month for my dress to arrive and was nothing like the color or neckline that was in the picture. I got a completely different dress. I am so disappointed. DO NOT BUY FROM THIS SITE IT IS A SCAM!
They claim that items are manufactured in the US. THE BIG LIE. Stating it's from South Carolina. I'm waiting for over three weeks for my order to ship. A label was created...on April 12th, USPS still hasn't received the package. Customer Service, in very poor English, claims it "hasn't updated yet and the package was sent to the shipper." NOT TRUE! USPS scans as the package is in the facility. Mine is in New Jersey, supposedly, less than 100 miles from me. For five days now? REALLY? This mother company, selling under several names, LSORU is the one I ordered from, needs to be shut down. PayPal is investigating as I want a complete refund. Oh, BTW, they take your money immediately when you place an order. **** UPDATE I FINALLY received my order. It was indeed shipped from China. There isn't any label as to manufacturing country...only a size tag. Items aren't worth the money charged. I won't go through the hassle of returning but don't waste your money. Material isn't quality...but not the worst. They claim this is from South Carolina. I just can't believe that they are allowed to be in business at this point. Their advertising and whole method of business is fraudulent.
Tip for consumers:
Go on line and read all of the reviews before purchasing. I didn't and I'm out $105! My order hasn't shipped in over 3 weeks since ordering. DO NOT BUY FROM ANY COMPANY associated with indiefit!
Products used:
I NEVER GOT MY ITEMS! And this is par for their course.
I ordered a dress and it was nothing like it looked. I asked for refund and I only received less than I paid for the shipping. Do not order from them.
Tip for consumers:
Do not trust their pictures. They look nothing like the picture.
Products used:
none
This company has a sister company Marlenu. I bought through them but was billed through this one. Clothing was the worst garbage ever. Nothing like advertised. Refuse to refund. Stay clear!
SCAM! DO NOT ORDER FRON THIS COMPANY ITS A SCAM! I PAID FOR EXPEDITED SHIPPING SINE 1/7/23 AND STILL HAVE NOT RECEIVED MY ORDER, GOT AN EMAIL THAT MY PACKAGE IS PENDING DELIVERY AND I HAVE TO PAY 2.00 THIs is ridiculous!
Tip for consumers:
Scam!
Products used:
None never received anything
Confused as product is advertised Made in the USA in South Carolina and my package was a label in Chinese and with a From Address: Jane Doe? Really? Product so cheaply made for the price you pay.
Please do not buy from them, poor quality and absolutely terrible customer service. DO NOT BUY, wish to let more people aware
Tip for consumers:
pure scam, quality very medium, poor cut, and customer service useless
Products used:
I was hoping to return one of the produce, but they would not let me
HORRIBLE COMPANY, ordered a dress and looked nothing like the picture and was made poorly. I want my money back! DO NOT buy from this company
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