Indigo Pet Co

Do not order from this website! I saw an ad for an item on TikTok, placed an order for $35 through after pay. 2 weeks later, I still have not received an email confirmation, or a tracking number. I have yet to receive any sort of response through their email. It's a SCAM!

Placed an order, we were charged immediately for our order, no confirmation, no response to email inquiry of our order. There is not a customer service phone number. This company is a sham. Don't order from them!

I purchased the suction cup tug of war toy for my dog after seeing all of their ads on Instagram. I was really excited for him to use it, but the suction didn't hold and the rope started fraying immediately. I tried reaching out to the company using any means possible on numerous occasions but never received a single response. It appears that there is no return policy or customer service. The toy was expensive but cheaply made. Avoid this company at all costs!

I paid $29 with tax for a toothbrush for my dog and it was destroyed in 5 minutes. She's a small dog. The brush is too soft. Of course they do not have a phone number listed for contact so I'm waiting on an email. Lets see if they make good on my purchase

Don't waste your money! I followed their instructions for use to the letter for the Laundry Pet Hair Catcher. This product does NOT work! I washed it with my dog bed. NOT ONE hair was trapped. They refuse to offer refunds. They take your money and send you a flimsy piece of garbage.
They should be held accountable for lying about their product. I'm sure the reason they don't give refunds is because they would go out of business if they did!
After refusing to give me a refund, they had the audacity to tell me to buy MORE of the garbage product from them! Frauds and Crooks!
Shame on them!

If I could give this site 0 stars out of 5 I would. Within. 5 minutes of getting the suction cup toy the rubber started coming off which is a choking hazard. In addition the suction never worked, and customer service never got back to me when I let them know about the problem. I hope no one else makes the same mistake I did.

I received the wrong item. Despite sending numerous emails requesting their assistance to fix their error, the company never responded back. I'm screwed out of $35 for something my dog can't use. Furthermore, the item they sent me is terribly cheap. I'm furious that I failed to check deeper into this obscure business and learn that this company appears to be a complete sham. Avoiding this company is strongly recommended!

We ordered a water bottle and nail clippers for our pup pup. Months and months have gone by with no order received, still says that it has not shipped, my husband and I have been emailing, messaging on social media, anywhere to try and cancel and receive a refund and have been unsuccessful in even getting a response! We regret trusting this site and don't want anyone to make the same mistake!

I purchased a Large Indigo Tooth brush for my 60 lb Labrador Retriever. It took only 5 minutes for the toothbrush to be chewed apart by my lab. At the rate the material fell apart, she would have had that thing torn apart by the hour. The company has yet to respond when I requested for my money back. This was the worst purchase and absolutely not worth the money. DO NOT BUY!

Watch out with those liars!
STAY AWAY!
Been more than 3 weeks that I am waiting for my order. No response, no update, nothing.
Paying delivery fees, so that it arrives in less than 10 days... 30$ just thrown out of the window!
If anyone has help, feel free to contact me..

I have a German Shephard with terrible breath and this stuff does the trick everytime. I've tired other dog toothpastes before but my dog never liked them at all he would just sniff and walk away which makes this toothpaste so great.

I ordered two items from this company and only one of them arrived. I reached out to them multiple times to ask for an update or if they could send me a replacement item. They never even responded to me. I also decided that I wanted to return the item that I did receive, so I reached out about that... of course, no response for that either. So now I'm out $75 for two items that I either don't want or never received. Do not purchase from this company - if we don't buy their stuff, they will soon be out of business and everyone will be better off.

I have tried to get in touch with this company multiple ways. I used their customer service on their website, messaged them on Instagram, and left a review of the product on one of their pictures. Instead of responding, they blocked me. The product did not even last five minutes before my dogs chewed it to pieces. They have horrible customer service and horrible business management.

They're clearly in this game to make a quick buck before enough people realize it's a scam. Their products are cheap and fall apart in minutes and they have zero customer service. I've sent multiple emails and messages to the company with zero response. I wish I has reviewed them more thoroughly before purchasing.

I ordered 2 of the tooth brush bones since I have 2 dogs. I paid for 2, but only one was shipped. I have e-mailed them 3 times and they never answer. Do not waste your money on this company. The product didn't work either. The holes where the toothpaste was supposed to come through were too small.

Patricia G.

I placed an order back in April. I didn't receive my order until a month later. Then, my order was incorrect and I've attempted multiple times to contact this company with no response. It has been a month since I "received my order" and I have yet to hear back. There is no phone number to reach out to for customer service either. 10/10 don't recommend doing business with them even though they actually have nice products.

I ordered the suction cup toys for my pups, and they arrived pretty quickly. There are supposed to be "indestructible" according to their item description. Within 5 minutes of my dog using it, she had completely torn it apart, and she was just a 5-month-old puppy at the time. I IMMEDIATELY contacted the company for a return or exchange, and they never replied to my email. After another attempt at contacting them, I submitted a resolution via Paypal where they said I never contacted them and I was outside of their 7 days return policy.
Please save yourselves the time, money and aggravation with this company. Completely worthless and terrible customer service. I am moving forward with a credit card dispute.

I ordered two of their products two months ago as presents. They never sent me anything as far as a shipping notification but charged me back when I ordered. I reached out and was finally sent notification but no one bothered to respond to my email or apologize for the delay. Then I received my order two months later and they only sent me one of the items! I reached out yet again and received no response and no refund. After warning them that I was going to report them if I didn't receive a refund for half of my order I still heard nothing back… so here I am. Next step is raising the issue with our credit card company.

Absolute garbage products, not even functional. Took forever to ship and wouldn't allow returns. They aggressively target anyone who posts negative comments on Instagram, but don't respond to customer complaints.

They sent me a tracking number from USPS and it says it was delivered and of course it was not. My building has a security at front desk that holds my packages so I know nobody took it. Not in my mailbox either. Think they are using fake tracking numbers, this company is horrible. I reported them to Paypal

I ordered the toothbrush hoping it would work. Not for my dog. Ok, no problem. I initiated the return request within their 14 day allowance, but I never heard from them. I emailed 3 times over course of two weeks. And filled our their online contact form twice. I even threatened to file a complaint with BBB but they produced no response. So I filed the complaint with BBB but upon seeing other BBB reviews, it's clear they won't respond to BBB message. Not sure what'll come of all this. Make sure if you order something you won't need to contact CS because I believe they don't have one.

I got one just to be safe incase it didn't work. I'm so glad I did. Because it doesn't work at all! I tried it 3 times and each time the plastic piece ring that is supposed to keep the mesh bag on comes off, which then makes the mesh bag come off. I'd be okay with it if it still would catch the fur but nope. Not one piece of my dogs hair has been caught. I went on their website to contact them and saw that they don't do refunds or returns. So I thought I'd put a review on their page and I couldn't even find a way to post a review on there. Don't waste your money.

Legit thought they were a decent company. Don't give them any money. It's so scammy. Cheap, poorly made products that either aren't what you ordered--- conveniently they have a no refund policy-- or shabby $#*! that doesn't work. I mean I ordered leashes and got collars.