• Indigo Pet Co

Indigo Pet Co

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Overview

Indigo Pet Co has a rating of 1.8 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indigo Pet Co most frequently mention customer service, tracking number, and suction cup problems. Indigo Pet Co ranks 142nd among Charity sites.

  • Service
    44
  • Value
    44
  • Shipping
    42
  • Returns
    42
  • Quality
    42
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
23
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How would you rate Indigo Pet Co?
Top Positive Review

“Love it”

Jaseika M.
1/20/21

I have a German Shephard with terrible breath and this stuff does the trick everytime. I've tired other dog toothpastes before but my dog never liked them at all he would just sniff and walk away which makes this toothpaste so great.

Top Critical Review

“AVOID”

Megan B.
2/16/24

Purchased a laundry pet hair trapper after finding them in a Google search. I scrolled through several reviews but now wish I would have dug a little deeper than that because the reviews on their site are clearly fake. The only thing this cheap, flimsy item did was break during its first use. Reached out to customer service and that's when I saw they don't accept returns. Not surprisingly, I haven't heard back. Absolute scam of a company, they should not be allowed to be in business. Do not waste your money here.

Reviews (106)

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customer service (24)
Thumbnail of user leonl94
Pakistan
1 review
0 helpful votes
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January 24th, 2021

Text: Works so good for getting my pugs hair off!
I have three pugs that get their furs all over my clothes and furniture. Nothing has ever really worked at getting their hair off until this. I never take the time to write reviews but I really want to say thank you because this product has really helped me

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Thumbnail of user tylerp166
Arizona
1 review
2 helpful votes
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January 19th, 2021
Verified purchase

I received a custom one of a kind blanket from indigopetco. I was referred to indigopetco by my mother who has previously ordered some custom products from the site. The quality was really nice and it made a really great Christmas gift for my boyfriend

Tip for consumers:
They offer really good discount codes!

Products used:
The custom blanket

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Thumbnail of user alicem461
California
1 review
0 helpful votes
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January 23rd, 2021

Works so good for getting my pugs hair off!
I have three pugs that get their furs all over my clothes and furniture. Nothing has ever really worked at getting their hair off until this. I never take the time to write reviews but I really want to say thank you because this product has really helped me.

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Thumbnail of user angelitae2
Illinois
5 reviews
1 helpful vote
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February 25th, 2021

I do not feel comfortable giving my dog rawhide chews and so purchased this toy as an alternative. I rub a couple of lines of peanut butter across the bristles and put it in the freezer. When frozen I give the toy to my dog who loves to gnaw on the bristles to get to the peanut butter. I can even hear him grinding his teeth against the bristles. When the peanut butter is gone he stops chewing on the toy.

Thumbnail of user avaj86
Bangladesh
1 review
0 helpful votes
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February 5th, 2021

The quality is very good, the suction is on the ground, I myself pull not to move, do not need me to teach him how to play, it plays particularly happy, later do not have to worry about it at home boring! You can stuff the ball with dog food. I like this toy very much.

Products used:
Toys

Thumbnail of user ginac337
New York
1 review
0 helpful votes
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February 20th, 2021

I really enjoyed the fact that these toys do not have cotton stuffing on the inside. With my dog being an aggressive chewer, she manages to destroy anything/everything that has cotton stuffing on the inside. These have been so fun and my dogs go to for toys to play with. She truly enjoys them and acts like a nut while playing with them. They have held up much better than I thought!

Tip for consumers:
Yes. It’s very helpful for me

Products used:
Toys

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Value
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Thumbnail of user marissat22
Massachusetts
1 review
1 helpful vote
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December 17th, 2019

Horrible horrible company. Learned my lesson. Received two items I ordered way to late ( about a month to receive) once I got them I did not need the outfits anymore as they were Halloween costumes and I bought from a different store so I would have in time. They were unopened and I shipped them back. Took about a month to get them to refund me. Multiple emails and never had a response. Finally I got a response saying they put the refund through. I checked my credit card statement and I only recieved credit for one outfit not for the other one I returned. Asked for credit for the second one and no response. Thank you for steeling my money indigo petco. Terrible customer service and upsetting over such a small item they will not refund me as I sent them their products back. Stay away- not worth your time.

Thumbnail of user markr1726
Arizona
1 review
0 helpful votes
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January 20th, 2021

My dog is obsessed with this toothpaste. The purchased it to see if it would help with my dog's tartar buildup. It didn't just do that. In fact, some of the colorful buildup actually went away. Recommended

Products used:
Toothpaste

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Value
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Thumbnail of user raymondh306
Bangladesh
1 review
0 helpful votes
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February 25th, 2021

This toy is very durable, my teething pup will destroy toys in few days but not this one! She loves when we add peanut butter to it she will chew on it for hours! She also loves the squeaker! It comes with a brush to apply the peanut butter etc will definitely buy this toy again!

Tip for consumers:
Very fast service with good products

Products used:
Toys for dogs

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Thumbnail of user renah11
Michigan
1 review
0 helpful votes
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November 4th, 2019

AWFUL company!

AWFUL company! Don't ever buy from them.

Late September - Ordered Holy Hound Dog and Deadly Doll Dog costumes.
10/9/19 - have not received order, Reached out to Indigo Petco on status.
10/9/19 - received email stating I will receive my order before Halloween.
10/19/19 - received text that order was shipped but did not give tracking number. Sent email to Indigopetco stated that I have a party on 10/26 and need costumes before then.
10/30/19-did not receive response from my 10/19/19 email, have sent another email asking for status and requesting directions on returning their costumes
10/31/19-received costume at 11:30am. However, only received 1 costume (Deadly Dog) and as of date (11/4/19) have not received the other costume or response to my email.

Thumbnail of user carolineg91
New Jersey
1 review
1 helpful vote
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October 29th, 2019

I ordered a costume that took 4 weeks to arrive. When I inquired about it many times, I was told that the order page noted that the item would be delivered before Halloween. The "add to cart" functionality was at the top of the page and only by scrolling allllllllll the way to the bottom of the page would anyone see that. Misleading no? When I brought that to their attention, I was basically told to deal with it. STAY AWAY! Order anywhere else. Literally anywhere else.

Thumbnail of user danyellel4
Michigan
1 review
7 helpful votes
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June 25th, 2020

I was very excited about my order that I had placed with this company. I was given a 15% discount at check out. And my order was o the way. It took a week for it to be delivered. I get my order and to see that 1 I order 2 pieces from the company. I got only 1 item and it was the wrong item and of course, i am missing my 2nd item. There is no phone number to speak to customer service and their policy is NO REFUNDS exchanges will have to take place 7 days from receiving. I have been emailing this company for 3 days now. No one is replying to any of my emails. Im glad that I only spend $30.00 that I won't miss. DO NOT BUY FROM THIS COMPANY

Thumbnail of user shannanb11
Washington
1 review
0 helpful votes
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January 14th, 2021

I waited a very long time after ordering this toy for delivery, several several weeks. Anyhow, once delivered today around 1:00PM, my puppy had chewed through two of the ropes (I ordered the multipack) by 1:20PM. Does not suction to my hard wood floors, or my linoleum kitchen floor. Does suction to our doors in the house. Regardless, not a toy to help my chewing puppy.

Products used:
Dog toys

Service
Value
Shipping
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Thumbnail of user ansonj3
Illinois
1 review
0 helpful votes
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January 29th, 2021

I have a two year old power chewer golden retriever. I generally do not give her soft toys because she takes the stuffing and squeakers out and leaves stuffing and dead body parts everywhere. Because these do not have stuffing, she hasn't destroyed them yet. It's been over a month.

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Thumbnail of user alexj516
New York
1 review
1 helpful vote
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February 26th, 2021

I love being able to have my dog on a blanket I bought this blanket for my boyfriend who is active military and left his pup in the care of his brother across the United States. He was really missing him so I got this blanket so he can snuggle him from 2,500 miles away and he LOVES it! It was so special to surprise him with it:

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Thumbnail of user normaw87
Bangladesh
1 review
1 helpful vote
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January 21st, 2021

My husky is not a fan of brushing but with these gloves he doesn't seem to mind. The hair is easily wiped away. I was shocked at how much hair this actually removed within just minutes of using.

Tip for consumers:
Awesome Glove

Products used:
Glove

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Value
Shipping
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Thumbnail of user emilyrosek1
North Carolina
1 review
1 helpful vote
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February 22nd, 2022
Verified purchase

These people are a nightmare. Don't waste your money. Go to Dollar Tree. You'll get the same quality for cheaper and someone with a pulse to help if you need

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Value
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Thumbnail of user zulimat
California
1 review
3 helpful votes
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October 23rd, 2019

I made my order on the 11th of October. It was a Friday. I figured I'd give them until Monday to send me tracking, but Didn't get tracking information until the 19th! I reached out and they told me it had already left the warehouse. But when? Because the tracking specifically says a label was created but USPS has yet to receive it? They also said it may take up to 7 days to update tracking info in the system. Supposing that was true, why would they barely be sending out my package on the 19th when I ordered on the 11th? Seriously, that latest it should have gone out is Monday the 14th or even Tuesday the 15th. But the 19th? They have stopped responding to my emails. I also messaged them on Instagram and commented on their latest photo from September 24th. Nothing. Hope you see this on time and don't order from here.

Thumbnail of user susanm2690
Massachusetts
1 review
0 helpful votes
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March 3rd, 2021

I purchased the suction cup tug of war toy for my dog. The suction cup did NOT stick to any surface I tried, and the rope frayed immediately. I emailed customer service several times and never received a response. There is no return policy or customer service phone number. The toy was expensive and very poorly made. DO NOT PURCHASE FROM THIS COMPANY!

Products used:
Suction Cup toy

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Value
Returns
Quality
Thumbnail of user ronalds932
Bangladesh
1 review
0 helpful votes
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January 21st, 2021

Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple. Will order again

Products used:
Glove

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Thumbnail of user lancec115
Bangladesh
1 review
1 helpful vote
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January 22nd, 2021

Will Definately Be ordering Again
I absolutely love my custom mug, it looks just like my handsome pup. The artist did an awesome job. I definitely plan on buying more products from here!

Products used:
Mug

Thumbnail of user avai8
Bangladesh
1 review
0 helpful votes
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January 26th, 2021

Tank is obsessed! He has been playing with this toy non stop since we got it last week have to say didn't have the highest hopes for this but I'm really glad I gave it a chance. Highly recommended.

Thumbnail of user emmak87
Denmark
1 review
2 helpful votes
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November 6th, 2019

Terrible company, ordered 24 September 2019 for dog Halloween costumes, I continued to follow up on my order, they GUARANTEED delivery before Halloween... still no arrival and it's November 6!
Save your time and money, order from Alibaba/express, they have everything and only a fraction of the price

Thumbnail of user michaela825
Pennsylvania
1 review
1 helpful vote
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March 22nd, 2019

Same thing. Sent me a screenshot alleging it was received. Tracking number shows it is still waiting to be sent for delivery. Scam! Rate 0 if I could.

Thumbnail of user geek5
Canada
1 review
3 helpful votes
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March 2nd, 2020

Worst experience of my life. For the first time i ordered online. I made a paypal account JUST to order a costume from them back in the beginning of October! I paid for fast shipping so my order could guaranteed be delivered before Halloween. I ordered a large costume for my dog. Weeks n weeks went by I asked them a lil before a week on email like what's going on, (btw) I should of known it was sketchy they have no phone number to contact them. Anyway they replied quite fast saying your product will be guaranteed delivered before Halloween' I said okay. Closer and closer Halloween came, I was still emailing them, they stopped answering after the first email they replied to me. I live in Canada so the costume alone plus extra shipping came to about over 60$. I received the costume weeks after Halloween. Pay Pal was no help ( I do not recommend using it) and indigo pet i is a legit scam. I should of read the reviews before I bought. Not just me out of $$ that spent towards this bs company. Very unprofessional they need to be shut down. Majority of their reviews are bad! Save your money ppl or give it to a legitimate website you're more familiar with

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