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Indigo Pet Co has a rating of 1.8 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indigo Pet Co most frequently mention customer service, tracking number, and suction cup problems. Indigo Pet Co ranks 142nd among Charity sites.
I have a German Shephard with terrible breath and this stuff does the trick everytime. I've tired other dog toothpastes before but my dog never liked them at all he would just sniff and walk away which makes this toothpaste so great.
Purchased a laundry pet hair trapper after finding them in a Google search. I scrolled through several reviews but now wish I would have dug a little deeper than that because the reviews on their site are clearly fake. The only thing this cheap, flimsy item did was break during its first use. Reached out to customer service and that's when I saw they don't accept returns. Not surprisingly, I haven't heard back. Absolute scam of a company, they should not be allowed to be in business. Do not waste your money here.
I was so excited to see a solution to dog hair in the wash cycle when Indigo pets popped up in my sponsored ads. I read through the comments and their site reviews and decided to go ahead and order two of the hair catchers. I tested them as soon as they arrived and they are a giant HOAX. I attempted multiple times in various ways after reaching out to their service team for a possible solution. They don't work with just one, they don't work with two. In one correspondence to me when that wasn't working they mentioned 2-3 of them. I have two and I REFUSE to purchase another one considering the first two haven't trapped a single hair. I have recorded video and taken pictures of my findings and reached out to indigo pet. While awaiting their reply I found on their site they do not offer refunds and therefor no satisfaction guarantee. They have disregarded my concerns and offered nothing helpful for the $30 am out. I could pay more money to ship their faulty traps back to them and receive a credit in which I might possibly pick up a non faulty product…but based on my experience, I don't wish to spend another dollar on this company. I wish there was better recourse for these type of companies because it's a giant scam.
Tip for consumers:
Proceed with caution. They advertise a good quality and seemingly working product and they deliver cheap crap that doesn’t work in the least.
Products used:
Laundry Pet Hair Catcher
They took my payment and haven't sent any products. They will not respond to my emails. I also messaged them on Instagram with no luck. I believe this is a scam.
Tip for consumers:
Don’t! You can buy all this $#*! on amazon
Products used:
None, I have not received any
I bought the dental chew toy. I looked at several kinds and this seemed to have the best review. Within 20 minutes of giving the toy to my 15 lbs Bichon/Caviler it was completely shredded. Multiple emails to the company and no response. Funny because I still get daily emails from the about their sales. STAY AWAG FROM THEM!
I ordered a Deshedding glove for my dog. Not only did it arrive in 4 days but It was excellent quality. They shipped my order fast. They replied within 5 minutes of me messaging them. 5/5.
Tip for consumers:
100% Reccomend shopping with them and they ship from arizona so the orders arrive really fast.
DO NOT BUY FROM THIS COMPANY. They will take your money and never send your product. It's been 37 days since my order and it NEVER shipped nor will they respond to messages requesting an update or to cancel the order. What a scam.
My dog absolutely loves this toy. He played with it for hours this evening. It stays in one spot and is super durable and sturdy. Would recommend to anyone that needs a new dog toy.
I ordered multiple items from Indigo Pet Co and one of my items was missing (cost $25). I have emailed the company multiple times and have not heard back. I have even posted in their social media asking for the item and warning others and they delete my posts. DO NOT SUPPORT THIS BUSINESS
Thought the product looked cool so I purchased for my pup. First off they charged 15 for priority USPS. I own a business and this is way high. 2nd, they took 10 days to actually ship the product!
Best gift ever! It took a while to ship which i was expecting, once it got here i she's a couple tears. I love it so much. Thank you do to artist for making my handsome guy so perfect
Good toys for dogs. My dog enjoy it so much. Palyed more than 3 hours. It's been keeping my pup busy while I have to focus on my z calls for work so it's gunna be a 10/10 from me!
Just got mine today!
I just received my pet hair remover today and I already tested it on so many surfaces. It honestly works extremely well and get hair off practically everything!
I ordered my item a month ago and still have not received it. I asked several times for a refund and never received a response. Do not order from this site!
Takes too long for delivery; advertise for Halloween costumes for dogs; they obviously meant Halloween in 2020 not 2019 apparently 6 weeks is not enough delivery time.
These mugs are so amazing!
These mugs are so amazing! They perfectly re-created the photos I submitted of both of my dogs. This is definitely a great gift for any pet lover!
Products used:
Mug
I ordered a paw cleaner from indigopetco and it arrived in less than a week. I had no issues with them whatsoever and the paw cleaner is nice quality. Defiantly recommend.
Tip for consumers:
High quality products
The actual IndigoPetco website doesn't allow you to submit a review unless they invite you to, that is sketchy already. I ordered two dog costumes 16 days in advance before Halloween, and had to reach out to Indigo to find out why my ordered hadn't been shipped yet. They replied that it would be shipped out ASAP, and about 20 minutes later I get an email with a tracking number stating the items had shipped. As of this writing, the item has been in the status of "pre-shipment" for the past 10 days. It hasn't even been tendered over to USPS and is just sitting in the warehouse at Indigo. I've reached out numerous times and just get the complete runaround. "your package will be updated by 5pm today at the latest" "your package will ship soon" etc. I still don't have it, and unless they are planning on overnighting it to me, it will be completely useless to me. Sad that I will have to support a big box store to get items for my dog, when I really wanted to support them because they give to animals in need... well, supposedly. I will NEVER order from them again, and if you are considering it, I would think again. This place is a scam!
Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple
Tip for consumers:
Phoenix, AZ
Products used:
glove
They hacked my bank account $290.87; I
Have no pets and did not authorize 5 transactions on my debit card.
Products used:
didn’t order anything from them, do not have pets!!!
Never received my order! Never responded to emails! Sent a bogus tracking number. Do not give them your money!
Good product
Buy a tooth brush for my dog. Very durable! My dog meg hasn't been able to destroy it yet. He loves when we put peanut butter on it!
Over 2 weeks and the tracking number they gave me still shows as pre-shipment. Sent 2 emails inquiring about my order and no response.
I ordered 2 x suction toys 6 months ago which have never been received.
I have sent numerous emails, which I have not received any reply.
DO NOT RECOMMEND.
Suction cup does not hold at all! Very disappointed. Do not waste your money on this! My dogs don't even look at it
The suction cup on the toy would not suction & I sent two emails to the company with no response. Now I have a toy that we cannot use
Products used:
Suction cup toy
The item was marked as delivered over 3 weeks ago, maybe even longer, however I never received it. I do live in an apartment complex, so there is a chance it was put in the wrong mailbox. However, it has not been turned into the leasing office and USPS cannot locate it. I reached out to IndigoPet via email and have yet to receive a response. I then messaged them on Instagram letting them know I have not received it nor have I heard back from customer service. They responded with the tracking number (which I had, otherwise how would I have known it was marked as delivered?) and told me to reach out to my local USPS. I asked if they would assist in helping me find it and they sent me a screenshot of the USPS tracking page that it had been delivered. I let them know this is extremely poor customer service, to which they responded and I quote, "Your package is delivered to the address you ordered from. When USPS has confirmed its delivered its their responsiblity that you have your products, that's what they get paid for not us. We made sure it was shipped out and delivered on time, after that it's the shipping company's duty to get it to you." They then asked if I had reached out to USPS, which I already had and I had a case open. I have never in my life experience such a lack of customer service. Successful companies would offer a refund or even a store credit for that matter, whereas Indigo Pet spoke very unprofessionally and has yet to respond after my latest message. I last messaged letting them know I'd filed a case and that USPS cannot locate it. USPS said they can mark the case as closed and provide a write-up confirming it is missing. I then asked for a refund or what other information they would need to give me my money back, and crickets. As someone who shops online A LOT, this is my first review about a product or customer service ever. I'm more mad at myself that I fell for their crappy marketing and bought the item. What a waste of money, time and effort to deal with such a lazy company.
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