• Indigo Pet Co

Indigo Pet Co

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Overview

Indigo Pet Co has a rating of 1.8 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indigo Pet Co most frequently mention customer service, tracking number, and suction cup problems. Indigo Pet Co ranks 142nd among Charity sites.

  • Service
    44
  • Value
    44
  • Shipping
    42
  • Returns
    42
  • Quality
    42
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
23
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How would you rate Indigo Pet Co?
Top Positive Review

“Love it”

Jaseika M.
1/20/21

I have a German Shephard with terrible breath and this stuff does the trick everytime. I've tired other dog toothpastes before but my dog never liked them at all he would just sniff and walk away which makes this toothpaste so great.

Top Critical Review

“AVOID”

Megan B.
2/16/24

Purchased a laundry pet hair trapper after finding them in a Google search. I scrolled through several reviews but now wish I would have dug a little deeper than that because the reviews on their site are clearly fake. The only thing this cheap, flimsy item did was break during its first use. Reached out to customer service and that's when I saw they don't accept returns. Not surprisingly, I haven't heard back. Absolute scam of a company, they should not be allowed to be in business. Do not waste your money here.

Reviews (106)

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customer service (24)
Thumbnail of user hannam49
GB
1 review
1 helpful vote
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February 26th, 2021

My Husky teeth were yellow and her breath smelled really bad before using this toothbrush. Now I don't mind her doggy kisses. It was very easy to use and strong enough to withstand her wolf like bites. She seemed to enjoy the flavor as well. I would recommend this to anyone who has trouble brushing their dog's teeth with a regular dog toothbrush and toothpaste. You just put some tooth paste on the brush and let your dog chew on it for 5-6 minutes.

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Thumbnail of user tomasm115
Bangladesh
1 review
0 helpful votes
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January 20th, 2021

This is great. I have two cats that share their night with me in my bed. I need to brush the sheets to remove ALL the hair before washing. This tool makes it so easy and quick. Much easier than a lint brush. Recommend it highly!

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Thumbnail of user juans388
Bangladesh
1 review
1 helpful vote
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January 21st, 2021

I'm very satisfied with this item! The size allows you to hold it comfortably and cover a wide area fast. Works great on cotton and synthetics. Used it on boots, bedding, nice sweaters and sweat shirts! It is quick and easy to clean and slip back into it's storage bag in the laundry room.

Tip for consumers:
Phoenix, az

Products used:
Hair Remover

Thumbnail of user emlyj
Bangladesh
1 review
1 helpful vote
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January 20th, 2021

Tommy loves it! I bought it because he was starting to get allot of plaque build up on his teeth and this toothbrush gets it right off. I give it to him for 10 minutes every morning before work and his teeth look great

Thumbnail of user jimmyb130
Arizona
2 reviews
1 helpful vote
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April 10th, 2019

I bought several times from this site. They always ship quick & they have great quality products. I emailed them once to change my address because I entered it wrong and they replied within 2 minutes and changed it for me. That's about as hassle free as it gets.

Thumbnail of user miker736
Arizona
1 review
1 helpful vote
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December 14th, 2019

Ordered a toothbrush toy for my dog last week and he absolutely loves it. The toy arrived very quickly (less than three days) The toy had very clear and easy to understand instructions. Every interaction I had with the company was super simple and it really made it a good experience for me.

Tip for consumers:
Purchasing from them was super easy and the entire experience was very pleasant.

Products used:
I purchased a dog toothbrush toy.

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Thumbnail of user allanw95
Bangladesh
1 review
0 helpful votes
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February 24th, 2021

My husband loves it I bought this blanket for my father who is having a very hard time with the recent passing of our beloved dog. He said it is the best gift he has ever received and wraps himself up in it every night. The blanket is very soft. Now that I am sure of the quality I will be ordering other blankets.

Tip for consumers:
Best company

Products used:
Blanket

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Thumbnail of user toms1453
New Jersey
1 review
0 helpful votes
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February 25th, 2021

My 7 month old puppy will not hold still to get his teeth brushed, and tried to eat the toothbrush instead. This is a great way for my pup to brush his own teeth and really get in there. Cleaning it was pretty easy too.

Thumbnail of user sarahr1934
Idaho
1 review
1 helpful vote
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May 11th, 2023

From the confusing order form to the lack of communication to the TERRIBLE product... this company is a joke. I did not mean to buy the product in the first place... I was trying to enter a coupon code to see how much the total would be and accidentally submitted an order. I IMMEDIATELY emailed them to cancel it and did not get a response. Once I received the product, I was appalled at the quality of it... I didn't even want it and it was terrible. I emailed them multiple times for a refund and finally had to have my bank step in. Their contact form is horrible as well--they ask for a phone number and have no "content to marketing" clauses. If you are dissatisfied with this company, call your bank and ask for your money back. Companies like this should not be allowed on the internet.

Thumbnail of user stephenj247
Florida
1 review
2 helpful votes
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October 31st, 2019

Ordered a costume for our therapy dog to where on Halloween to meet special needs kids. Was promised before Halloween and got nothing and still waiting. No response from them after several attempts now disputing charges to PayPal they were blasted so bad on Instagram they took down there acct.

Thumbnail of user theresak308
Bangladesh
1 review
0 helpful votes
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January 28th, 2021

Practical and compact. Pay Attention to the amount of water that is limited enough for the 350ml version. But there is no loss of water so in principle it replaces a bigger bottle.
Nice finish, hard plastic with good quality

Tip for consumers:
Arizona

Products used:
water Bottle

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Thumbnail of user fotiniv
South Carolina
1 review
4 helpful votes
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October 26th, 2019

I ordered the small/medium dog toothbrush and received one that looked completely different than the one advertised. I tried many times to contact them and never received a reply. PayPal said my item didn't look as different as the one advertised. Pictures attached. The light green square looking one is what I received. The one I ordered and expected is the darker green one. Will NEVER purchase anything from them again!

Thumbnail of user raymondh303
New York
1 review
0 helpful votes
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February 21st, 2021

I usually don't waste my time writing reviews, but my dog Watson picked up on this toy/toothbrush immediately. He went to town on it when I added some chicken flavored toothpaste. We just started using so hopefully this benefits his oral health as designed. I thought this was kind of expensive, but it had proven totally with it.

Tip for consumers:
Good product

Products used:
Brush

Thumbnail of user mikiag2
Georgia
1 review
0 helpful votes
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March 28th, 2021

Ordered two custom fleeces in Dec. Never received either and never received a refund, no response to several emails, FB and IG messages or comments, and they restricted my ability to comment on their posts. Company is a scam. Avoid.

Thumbnail of user amandas1330
California
1 review
1 helpful vote
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February 26th, 2021

Best mug ever Im obsessed with mine it's honestly one of my favorite things I've ever bought. My pup coco is the light of my life and having her on my coffee mug makes me so happy every morning! Thank you so much!

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Thumbnail of user path328
Illinois
1 review
0 helpful votes
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November 11th, 2019

With all the choices out there in pet supplies DONT deal with Indigo Pet Co. They advertise discounts that they don't honor. Delivery time is worthless and there are no returns. I can't say enough about how disgusting they are as a company.

Thumbnail of user christinac320
New York
1 review
3 helpful votes
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October 24th, 2019

Ordered a costume for an even 10 days prior they sent an email saying it shipped but that was a lie. They did not ship it till 7 days after I paid for it, now when it finally does arrive it is worthless. Feel like they ripped me off terrible company

Thumbnail of user rolphd
California
1 review
1 helpful vote
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February 25th, 2021

The material is definitely durable, she still has puppy teeth which shred other rubbery toys. It's easy to clean and easy to add more toothpaste to, hoping she will grow into it more, very pleased overall with the purchase.

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Thumbnail of user bryang107
Utah
1 review
3 helpful votes
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October 3rd, 2019

God-awful company and customer service. Wish I could give negative stars. I bought 2 toothbrushes and after failed attempts to talk to customer service, I finally reached someone who gave me instructions to return them. I followed their instructions and they kept my product and my money. Been trying to reach for 6+mos and no dice. They don't even reply to their BBB in Az. Save your money. Run away from this site. Hope you read this in time.

Tip for consumers:
Run away from this company to save yourself time, money, and headache.

Products used:
toothbrush

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Value
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Thumbnail of user kristinf56
Massachusetts
1 review
1 helpful vote
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November 20th, 2019

Initially I reached out to find out where my costumes where as I had ordered them almost a month earlier. I received a response which was appreciated but the costumes literally showed up on Halloween. Then when I opened it one of the costumes was a small and I ordered a large. I reached out to them with a picture and request for a refund multiple times with no response.

Thumbnail of user santanaa1
South Carolina
1 review
6 helpful votes
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June 18th, 2018

Terrible customer service, took 5 emails, and insults on instagram to recieve a reply. When I finally got ahold of someone they pretty much sent the screenshot saying my packaged was delivered when it was obviously not, total scam!

Thumbnail of user catherinel336
North Carolina
1 review
1 helpful vote
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February 29th, 2020

I bought this toy after looking at the Instagram advertisements and first off, it wouldnt stick to any of our floors. Secondly, my dog tore it apart aftter 10 minutes. This company does NOT offer refunds or returns. Why purchase from some place as shady as this? They sink a ton of money into advertising to lure unsuspecting consumers. Just look at the countless other poor reviews.

Thumbnail of user jamess4323
Georgia
1 review
1 helpful vote
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February 26th, 2021

My mom loves it! This blanket is amazing! This was for my mom after we gave our dog of 10 years to our friends in another state. This dog was getting old and needed to be an only dog so it worked out better but my mom loved this surprise when we showed her. The blanket is so soft. We got a queen.

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Value
Thumbnail of user katherineb676
Oregon
1 review
1 helpful vote
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September 16th, 2021

I ordered a dog toothbrush and toothpaste 37 days ago and still have not received my delivery. I have contacted customer service several times and there has been no reply. Three days ago, I received an email that my item had been delivered, but it has not. I was charged $43.61 for the item. I have asked for a full refund, again with no reply. THIS COMPANY IS A SCAM. Do not order from this company! I wish I could give 0 stars.

Thumbnail of user robinl386
Connecticut
1 review
0 helpful votes
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September 29th, 2020

I spent a considerable amount of money and never received my items! They have no contact number and did not respond to six of my emails. They give you a fake tracking number for your purchase. They will take your money and you will never receive your items. What a disgraceful scam! The worst part is they say that they are donating a portion of the profits to animal rescues. What a joke! I really hope something can be none to catch these people and shut them down and make them pay all of the people back plus the animal rescues.

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