Instacart

I order frequently from various delivery apps. Sometimes orders get messed up. Normally those companies make sure to make it right for the customer without a hassle. Instacart could care less. Ordered two 12" subs, received two 6" subs. Tried for an hour to get them to have the driver get the rest of my order. Was on hold and disconnected or phone issues until after the store closed. If they would have handled properly at the first call, it could have been handled. This was my first time using this company and certainly will be my last.

We used Instacart 4 times before we discovered the scam. This last time, the delivery person left his receipt in our grocery bag. He paid $61.58 for our groceries. Add in the fees and tip added another $15.86 to the bill for a total of $77.44. Instagram charged us $95! I complained and was told Albertsons is to blame. Are they? I compared the shopping prices and noted most of the prices jacked up (circled in the photos with the price difference at the sides). I am appalled and livid. This cannot be legal.

They trick you on your first order making you think you are getting free delivery but the prices are much higher than in in the grocery store. Not really free delivery. My delivery time was supposed to be at 6:30, it came at 8:30. Instead of an apple pie I got a one serving size cherry pie. Called customer service and they said they would give me $1.37 refund for my pie. Needless to say I came unglued. At this point I have taken other action. This delivery service is horrible! Stay tuned. I hope this website shares this comment to Instacart.

Customer support is abhorrent. AI generated responses are garbage. Not one email (of many) wa responded to with anything but a canned auto response. They have no one who speak English to speak with in the call center in the middle of Asia and don't do anything to solve even the most minor of disputes!

My most recent message got mixed up with THREE other angry customers where we are all receiving each other's responses to the robot auto messages!

What a joke!

Buyer beware! Shopping is hit or miss but corporate is a joke with no sense of obligation to customers.

Horrible, useless, feckless "support."

Shame on them!

If you need help with an order by chatting or calling Instacart, don't waste your time. The agents on chat don't always read your messages, and when they do, they don't always solve your problem. Calling them is not much better. I haven't been able to view my existing orders. They say work is in progress with their "platform." That is an urgent issue but this reason continues to be given out week after week!

I've been using the service for a couple of years, and would generally give 4 stars. However, the service has slipped to zero in the past couple of weeks. They've been busy i. E. making more money, but new hires are not being trained properly, there is no customer service by phone or online and I don't know if the site has crashed. This is new. I've been trying to follow up a complaint about wrong items delivered on April 1. Here it is April 6 and I still can not get anyone to straighten it out. Really, really bad.

I ordered from Costco using Instacart. Compared package prices of meat items to what was charged on my credit card. I was charged anywhere from a 42% premium on one item down to 5% on another. Average premium charges on meat products was 24%. Don't know about rest of order since there were no package prices for anything except meat. Tried three times to get Instacart to explain their premium policies but never got an answer. Do not use Instacart! They will charge you huge premiums and you won't be able to tell how badly you got screwed!

Instacart is the biggest scam and rip off there is. They charged me $29 for 4 6 pks of coke when they were on sale for $2.79 each. My whole total was $108 (have actual receipt from store) and they charged me $137 with a $50 discount then are refusing to give me back what I was overcharged. This business is absolutely ridiculous.

We will never use Instacart again. My wife had groceries scheduled for 12 pm today in Sea Isle City in NJ. We are still waiting after numerous calls to ShopRite and Instacart. We have 12 people who were counting on food today. Instacart could not even guarantee tomorrow. Take your own food or just shop when you get to your vacation site and save the frustration

I used to love instacart in 2017 when shoppers were actually staying in touch, reading your directions, and getting what you wanted or worked with you to find suitable replacements. In my recent orders this has not happened at all. No communication, unacceptable replacements if any, completely wrong items, and items missing. And then: impossible to get customer service at all. They made it impossible to get in touch with them. It used to be that one can call and wait or schedule a call, but now it just says they will be in touch. Guess what? They never are. I am going to dispute the entire charge of my last order because this is ridiculous. The people who shop and deliver are trying their best while being totally exploited. They get a small fraction compared to what Instacart actually gets. Disgusting!

We run an assisted living facility and switched to using instacart so our people could better focus on the care. We put in an order today, and they canceled it, won't reinstate the account, or put the order through. Well there are a few dozen seniors who can't get their products now. Thanks, Instacart! Good job! I am positive that this is the best way to protect your consumers and there is no other way to communicate.

I placed an order that included bacon. When they delivered the order, the bacon was room temperature. Ugh! Who knows how long it was sitting out. Unlike other delivery services, they did not have it specially wrapped or anything. Disgusted. Can't even get a hold of anyone unless you want to wait 2.5 hours which is what the automatic voice said. Not even an option to have an automatic call back. I will NEVER use Instacart again.

I liked using Instacart during the worst of the pandemic, the orders were normally correct and not terribly overpriced. I would have given them a four star at least.
I changed my mind today when my Mom (80) happened to notice a membership charge on her credit card for the Instacart Express membership. That we never asked for.
I got on the Chat help, and after a bit of conversation they cancelled the membership, which is why they are back to 2 starts.
But folks - check your credit cards, as I'm sure we're not the only ones

When the delivery driver was backing out of my driveway, he drove through my grass and ran over my mailbox I watched him jump out of his car, run around the back to look at the damage, jump back in his car and speed off. Instead of Instacart taking responsibility, they want us to jump through hoops to make a claim that will take up to 45 days. That email was sent after making countless calls and sending emails. Their first response was, they use independent contractors and they are not responsible. What?! If you use this service…. BEWARE of the IDGAF attitude.

Used them a lot and it has gotten really bad. Yesterday received 25% of my order and two bags of someone else's groceries. Instacart would not remove heavy order fee, delivery fee nor service fee. One out of 3 bags were mine. I'm done

I gave them a good try. I shopped 5 different stores about 20 times total. Out of that I had one positive experience. Missing items, damaged items, poor quality picks. Once I got a gallon of milk as a replacement for a half gallon. That was bad enough but the expiration date was the very next day. The shoppers just simply do not care. They are just trying to earn a tip with zero effort. Use anyone but instacart!

Instacart gives you awesome and cheap grocery delivery from major supermarkets. I don't have a car so picking up heavy things like olive oil and bags of potatoes can be a real pain. But with Instacart, if you spend over $35 it's only $3.99 for delivery in under two hours during regular store business hours. And you can get it even faster for more money (I've never done this though). I don't think it's available in every city yet, but if it's available in your city, I'd definitely give it a try.