Instacart

I have used their service for almost a year with no complaints.
Today I placed an order that was never delivered and no one bothered to send me an email or text. My call to
Customer service revealed no email was sent and my order was in some sort of limbo but not my payment which was already processed.
I will not renew! They are not able to "deliver" on their promises and the service has gradually gotten worse. As of today it's completely broken.

Tonight was my first time using this app. What a rip off, I was over charged, actually charged twice and when connecting with chat it was the worse unprofessional experience ever. Of course I did not receive any logical explanation for the error or any solution. I was making a ebt food purchase and my bank card was charged 20.00 twice? Why was my bank card charged at all? Misinformation states free delivery for first time ordering. LIES! STAY AWAY FROM THIS APP! I will be contacting them every day until my money is returned!

Rude Shady shoppers.
They wont take small orders even when at stores. Always bragging about how big the tip will be. Some use others accounts and when they are asked to verify with a picture they have the actual shoppers picture on file.
Some shoppers actually get the orders and leave it in their cars and wait for other orders for purchase while the merchandise sits in their cars.
Most have 2 to 3 diff phones with family members posing as shoppers.
Very shady.

I have been using instacart for over a year now. I order my groceries weekly.
Never a problem until recently,. I placed my order on Friday as usual I was waiting for my usual notification that someone has started my shopping... An hour goes by... then two then 3 and so on ( with my delivery time changing without notification to me)
Long story short my groceries never came and no one notified me nor am I able to contact them.
Not happy with that

Ordered groceries. Everything was out of stock except one item. Instead of updating me about this they went ahead a delivered the 7.00 item, which I would have cancelled had I been updated. So, I got charged for the item, plus their fees, plus a tip. So I paid over 17.00 for a 7.00 item. Tried to call them, but their phone service is not available. Rated them in the app and got an email that they would contact me soon. Still waiting! I would never use this service again. It was the worst ever!

Dear Instacart, This has nothing to do with the shopper and their shopping expertise. This complaint has to do with Instacart as a company. Your $5.00 credit is a complete joke and slap in my consumer face. I gave you the FACTS and you tapped me on the head and brushed me aside. A crippled, senior! You owe me another $35. Now I know to you yacht owning mansion, owning sports car owning corporate executives $35 is something you wipe your rich asses with. But to folks like me $35 gets me another couple of meals so excuse me Instacart executives that I don't get all excited with that five dollar credit, I will not be renewing my subscription next year even if I have to crawl to the grocery store to get food! Pjs

I have been using them for years, but they are now shopping multiple orders at once, then doing multiple deliveries. My items will be finished but not being delivered for a while. Items are not getting here as cold as they should. When I complain, I get someone from India that just cant see to understand my issue.

I am an Instacart shopper, I go out my way to make all my customers happy, even the customers that are nasty to me. I only get work if my ratings are high, low rating means no work or you get leftovers that nobody wants or would take. The app crashes 80% of the time, they fix stuff that don't need fixing and mess things up that was working well. Their rating system is horrible to shoppers, especially the shoppers that works hard, people do not take the time to rate us shoppers, they forget or just don't care to do so, which is extremely bad for shoppers like me. Why the rating system? It does not work! We get punished basically because we don't get rating or good rating. Some like me who gets great reviews should be rewarded for my hard work, but I don't... I have reached out to Instacart but all I get is customer service and not the people in charge. I say do away with the rating system because most people don't go through the hassle to rate anything these days..

I pay $9.99 per month for FREE Delivery... and a $20 tip to driver. There was a sneaky additional $8+ Service Fee from Instacart for something we should not be paying for when Checking out!. I live 1.5 miles from store. This delivery would cost me $40. I SAY NOPE! Cancelled my subscription!... and Yes, I sent a letter to complain to Instacart.

Horrible Horrible experience! We tried, we really did. Used them 5 times, hoping so much it was just the shopper (you get a different shopper) etc. Every single time, they forgot parts of orders, or got the wrong item (how is chocolate chips the same as Keebler Fudge stripes? And how is five lbs of rice the same as 16 ounces?) Charged us the wrong amounts, took multiple charges out of our account for one order (yes, we understand there is a 15 % overcharge "encase" but they charged us 100 dollars THREE TIMES on the same day) We had to go to our bank, who told us this was NOT unusual!
There is no person to talk to (no phone numbers to be found), the email responses are just canned, even if you send attachments.

I was charged for only part of my groceries. I don't understand how people have contact with their shopper -- mine did whatever they wanted, charged me for everything and only gave me half of my purchase and no contact not even a receipt. If they don't have the item, that's fine just be honest with what you are scanning. I didn't mind that they were late even, take your time. But I had substituted items that were not listed on my order on the computer. I was on the phone for 3 hours waiting for my call in line and the kept increasing the time.

I cancelled my order a day before the delivery, It was for 104.37. It now has been almost a month and they never credited my visa card, I have sent at least six emails, filled out forms and have gotten no response, I tried calling a dozen times only to be put on waiting for hours and each time my phone battery ran out, I finally was able to speak with 2 different workers and gave them all the required information, They said they would pass it on. Almost a month has passed and no credit has appeared on my bank statement, I have written to the corporate office in San Francisco about the matter and they have not replied, This is the most worse run companies that I have ever experienced,

Insta cart needs to be help responsible for ripping people off during a pandemic and any time they have ripped me a new one so many times and I don't have Time to spend fighting this however I am going to make time and perhaps a class action suit for them! They have never. Refunded me on anything and many many times I get half of what I ordered how can I give proof when. Instacart keeps the receipts!

I didn't cancel my membership within 15 days so they won't refund my money. I'm unhappy with the service but they expect me to pay for the whole year and keep my membership. They'd rather have angry, unsatisfied customers.