InstaReM

Instarem is rated D by the Better Business Bureau in the US. That rating is well deserved. I was sending money (only US$65 from to US to Hong Kong) to a friend for a charity fundraiser. Instarem called to verify the transaction a day later. I spoke with them and provided the requested information. They said the transaction was verified. Then they cancelled the transaction 3 days later without explanation--they literally gave no reason whatsoever. Just: "Sorry it's cancelled." Now 4 days later and I have to go find another transfer service. Instarem isn't reliable.

Made a transfer on 19th of January.
Money taken from card.said was processing.after 3 days its still processing.
I contacted them in the chat...
Said would update me ASAP...
4th day review dept sent me a notification to produce a bank statement.invoices.reason for transfer...5th day nothing.6th day.tells me statement doesn't show what they wanted to see...I said its a bank statement with 1 months transactions...which u ask for!
I then said ok...cancel my transaction.refund me...further 2 days on chats.msgs...telling me to be patient...will update me URGENTLY!
HAHA...THIS IS A LYING SCAMMING COMPANY...
I've now contacted my bank to arrange a charge back...
As this SCAMMING COMPANY...will not refund me...
I really don't know how Google allows them to operate...
Please avoid avoid this SH.T COMPANY!

Please be beware and they might make you jump through hoop to get the money back once you start transfer if something does not happen at the stipulated times. Just started a conversation with their customer care to get money back, as apparently fund was not in their system at this specific time and they can't locate my fund. Hope they are not trying to scam me off 5000+$. Please be careful before you use this service or may be I am not savvy enough to use their system.

While their exchange rate might be good. They have terrible customer service. You cannot call, but have to do an online chat which they respond to very slow to issues. Did a transfer and failed to go through because of their problem which took 3 weeks to give me an answer why. They made me do a new transaction using the funds they were still holding with the current exchange rate (which was worse) instead of keeping the exchange rate I got when I initiated the transfer. They are not customer oriented and don't take responsibility for their problems and make things right with the customer.

InstaReM advertises it will approve an account within 24 to 36 hours. After 4 days, they were still requesting more unnecessary personal information, some of which had already been submitted. No ability to contact a real person. The "in Person" chat was never responsive to any of my questions in 2 encounters.

I am sending funds to my sun at a University in France. I could not load any of my correspondence with InstaRem,, but I tried.

Guys please don't use their app, I have lost some money and after 2 weeks of repeated emails, there is no refund and irresponsible behaviour by their customer care, once I added comment on Facebook, they have deleted my comments and blocked me. But I will keep this information available to public.

Do not use this company. I complied with all online requirements, then wired 8K via to Instarem's chosen bank in NYC. (They then transfer it to the recipient's bank account). Instarem emailed the transaction was complete but then voided it, with no explanation and no notice to me. It's unclear where my money is, or how I get it back. Awful customer service, with no phone support. Answers to my online queries are largely unresponsive.

I initiated a transfer on Dec 30,2020. Till now I do not see InstaReM initiated any transfer to my other party. /however, my money is withdrawn from my account. I have been contacting them via mail and there is no proper way to reach them like a number. Even chat doesn't work or no one shows. It seems my money is stuck.

Batch No. BN*******

They hold your money for weeks, though their site say's processing time is 2 days. Waste of your time following up with them. Customer care just have apologies for the delay with no proper insights of delay or provide estimated time. Sending my money through them was a nightmare.

Instarem will convert your money transfer need into misery. This is how pathetic it can be. A pure disgraceful company that do not process money transfers for needy for weeks. Response system is BS and service is worse then it can be imagined. Disgracefully ludicrous company.

As an NRI, I transfer money home in India regularly. Initially, I used services of some big names in money transfer and am ok to pay price for a service if it is reasonable. But I felt I was being ripped for every transfer. I had no choice until I was referred to Instarem by a colleague. I tried them out of curiosity. The transfer to my mom's bank account was quick, safe and was almost free of cost. I am extremely happy with Instarem's service and never had any issue with them in the last one year.

Worst money transfer option you may ever come across! Beware! Stay away from them. They get your money, ask you to verify its your account, ask you to get statement from bank and send then across(while most other providers do this digitally). I have been using Transferwise, SBI, WU. All with same account and they all do this without these crap. All this is for holding your money for few more days it seems

I transfer fund with instarem it's totally waste my time from 7 may they received funds with SBM india bank till 14 may there business day havent completed on telephonic conversation say can complete on 13 may but all waste they r bench of bull$#*! ppl.

After sign up an account with Instarem, it is good to see new user being offer Instapoints when account being verify within 36 hours. However, its mobile site have problem of "hang" when tried to use "Singpass" to verify, whether google chrome or safari.

The Online Chat agent interface is not mobile friendly site as the view of the chat window would be hidden by 1/4, hard time to view not to say typing.

Chat agent wont be offer to help after waiting for tens of minute and just disconnect you if not hear back within 5 minutes or less.

So the story is, dont use mobile or smartphone to do Instarem transaction, you will be penalized for their unstable site and yet they would claim their site working properly, Chat agent suggest "use laptop or another phone to attempt again".

This was not happened to another payment service provider: Transferwise which i have been using the same smartphone to sign up and verify via Singpass.

They had deducted $100 from my bank when I opened the account but they claimed that my account was not approved but they still kept my money and refused to refund back. I will report this fake company.

Please stay away from this site, they are full of scammers with deceit, if care is not taken, you will lose fortunes to them and they will block you afterwards. I lost so much to these scam and they thought they could get away with my funds but i took actions on them after i reported my issues, i was able to get back my funds back and brought them to justice.

It is my first time and will be the last.
I made a transfer with them. The money returned to them from beneficiary bank but they didn't refund it. I phoned them but they asked me very strange questions and declined that my phone is registered with them!

They deserve 0 stars... Stay away... lousy Customer service, and will play with your money, particularly larger amounts. Took my money, asked for documentation but didn't make the transfer. I then asked them to refund the money but they refused. They benefited by the rates moving up the next day or so, i lost more than SGD 2000 by them not refunding.
I then found SingX which offers far better exchange rate as well as better service. Will NEVER GO BACK to Instarem!

They ask for your social security number to even do business. Then when you do a transfer with your card, they cancel and require you to link your bank account to get a refund. This is a scam to steal your identity no doubt. Don't do ANY business with these scammers!

While they advertise exciting offers, it is an unbelievably horrible company when it comes to service. No way to talk to anyone and they have these stupid verification process and an extremely slow transfer window. The beneficiary couldnt believe it was taking 7 days for a transfer and thought i was holding the money back. They keep putting you in circles to get things done. I ended up cancelling all my transactions with these guys. Learnt my lesson the hard way. WORST WORST WORST COMPANY EVER

I opened an account and day asked for additional documents, I uploaded documents and they sent an email for extra really really unnecessary information which is sort of harassment. After 4 days, I sent another followup email and asked them to verify my account. I think they just steal your data without any service in return. Big Scam!

They Holded my money of 200 SGD then asked my bank statement. I sent all those and after 1 week they refund the amount without any reason. Then again i sent the money to other account they do the same. They are frauds. Multinational frauds. If you want to give money to your dear ones in time use other services. Please away from this frauds

InstaRem is little bit slow than others but does transfer your money safely. They have recently slashed their fees to become competitive with others like remitly. Don't forget to use the referral code wKlsN4 to get 775 instapoints as bonus ($20 worth). New - Use promo code DIWALI30 to get $30 reward on your first transfer. Also, use the code GET8 instead to get $8 off on your 2nd transfer. So, you are getting $58 altogether when you signup :) hope this review will be helpful.