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    International Checkout

International Checkout

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Overview

International Checkout has a rating of 3.1 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with International Checkout most frequently mention customer service, and perfect condition. International Checkout ranks 85th among Mail Forwarding sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    5
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How would you rate International Checkout?
Top Positive Review

“What a great find!”

Lynne S.
9/24/13

What a great find! Excellent service. They kept me updated at all times. The item arrived well-packaged and in perfect condition. They are extremely reliable, efficient and made me feel confident. I will not hesitate to use them again. Lynne - UK.

Date of experience: 9/24/13
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Top Critical Review

“They're basically fraudulent”

Chynedu C.
7/31/19

You get sucked by seeing them pop up as an alternative means of payment only to realize when you've lost your money that they just want to middle men for a transaction you can easily sort out yourself. So where the shop you're buying from offers free shipping they will charge you for it and take it as theirs, this is on top of other fees they charge normally for their services. And they have a very poor customer service as they do not respond to enquiries, they deserve to be investigated or sued

Date of experience: 7/31/19
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Reviews (105)

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customer service (26)
Thumbnail of user rs37
GB
1 review
2 helpful votes
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September 5th, 2013

We are very impress with the level of service that we have been receiving from International Checkout, we were kept informed every step of the way. Our item weighed over 100 lbs and they managed to shipped it to us in the United Kingdom in just 48 hours and arrived in excellent condition, absolutely amazing! Highly recommended without a doubt.

Date of experience: September 5, 2013

Thumbnail of user lucilag
Switzerland
1 review
2 helpful votes
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July 15th, 2014

Excellent service, I had ordered my wedding dress so drove the team crazy with questions regarding the delivery they always answered very fast and were eager to assist in anyway with personalized answers and not just copy paste of policies and terms and conditions like you find nowadays. Loved working with them, hope I will be able to do so in the future. Congratulations

Date of experience: July 15, 2014

Thumbnail of user gabys
Germany
1 review
2 helpful votes
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November 22nd, 2013

My package arrived very fast to germany. Very easy to use the site even for people who don't speak or write english perfect, like me. The Service is excellent! I will order again! Greetings from Germany, Gaby

Date of experience: November 21, 2013

Thumbnail of user juliak31
Australia
1 review
2 helpful votes
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March 30th, 2015

I ordered Camper shoes through international checkout, just because I wanted to make it cheaper. I put an order through and only after that decided to check the website review, I was really frustrated when read that this is all fraud, and just imagine I just sent them 250$. I decided to wait and see, maybe i am lucky. And I am. I got my shoes after 12 days from order date, packaged and in perfect condition, overall I got exactly what I ordered and I saved almost $100. International checkout is great. I hope here will be many good reviews instead of bad, so people like me won't nervous

Date of experience: March 30, 2015

Thumbnail of user lindag105
Florida
1 review
0 helpful votes
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January 5th, 2016

I buy many items from Z Gallerie and use International Checkout to deliver to Canada. They have been excellent. Recently a piece of mirrored furniture arrived shattered. Customer Service (Matthew) has been outstanding every step of the way. They arranged for me to receive a new cabinet. They interact with the shipper (DHL) in order to expedite the shipment. They keep me informed every step of the way. They have been exceptional in assisting me. I will continue to use this service as it is definitely the best international checkout service going.
Linda (CANADA)

Date of experience: January 5, 2016

Thumbnail of user eduardor11
Brazil
1 review
2 helpful votes
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December 17th, 2013

They took a really good care of my order!
Helped me a lot with proactive actions and behavior.
I really recommend their services and will def. Use it again!
Congrants for the whole Customer Service team!
Eduardo.

Date of experience: December 17, 2013

Thumbnail of user jodir3
1 review
2 helpful votes
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December 10th, 2013

Very good customer service! They never ditch customer's requests. And response very quickly. I had item that shipped wrong, and they were very helpful during the exchange process. You know how painful international exchanges can be, but they made it easy. And i can't even responses as quick as they can. :D

Date of experience: December 10, 2013

Thumbnail of user inesp1
Canada
1 review
0 helpful votes
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March 15th, 2017

We had a problem with an item we had ordered. The item was defective. They have managed to get us another one in perfect condition for our client. And everything was done, even the shipping with no additional fees! Great job! Ines from Mirabel, Quebec, Canada

Date of experience: March 15, 2017

Thumbnail of user johnr123
Bahamas
2 reviews
2 helpful votes
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October 24th, 2013

Ordered e-cig refills from Blu. Before they arrived I realized I needed a proper-looking invoice which was not provided. Wrote them and they provided one as an e-mail attachment right away. About 2 days later the items arrived from Calif to Nassau Bahamas via my forwarder in Miami - in great shape, and no problems with Customs. I must say when I ordered I was quite worried, but now I will do business with them again without concern.

Date of experience: October 24, 2013

Thumbnail of user andrews157
Malta
1 review
1 helpful vote
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October 15th, 2015

I LOVE this site, global products from valid retailers with solid delivery of the promised items. I like to think of this of "Amazon without the limits". Solid shopping experience, great communication and excellent easy to use system.
This is my go-to place for finding the things I want instead of settling for what is on offer.

Date of experience: October 15, 2015

Thumbnail of user liamh16
GB
1 review
2 helpful votes
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August 19th, 2013

Absolute Excellent Company. They kept me completely informed throughout, despatched the items very quickly after all the postage costs were confirmed (it was a very heavy package), I received the items exactly when I was informed I would (it was actually attempted a day earlier but I missed delivery). Their customer services reps are excellent - very friendly, will do anything to help. I really cannot say how amazing this company is. Just AMAZING.

Date of experience: August 19, 2013

Thumbnail of user jk48
Philippines
1 review
2 helpful votes
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February 14th, 2014

I bought a pair of Dr. Marten's a while back and had to have it delivered to a family's address in the States before they flight back here. At first I was effy since I had to go through a third party just to be able to get my boots. Good thing I went through with it! Even though they were a day delayed for confirmation of order, they took the time to email me about the problem and the whole process behind the order.

In the end, they delivered the boots efficiently; it even arrived before my Aunt got to the address. I was glad they answered ALL of my paranoid emails patiently. I even asked if I could change sizes and they took time to copy the information I needed instead of answering "please look at our FAQ's". Saved me a lot of time and trouble. The people who handled my concerns btw were Sean M. And Matthew.

Date of experience: February 14, 2014

Thumbnail of user alessios22
Italy
1 review
2 helpful votes
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July 9th, 2013

Placed an order from Italy on Journeys store for Converse shoes not available in our country.
Shipping has been amazingly fast and we did not have to wait for italian customs as taxes have been paid in advance.
Support has been extremely reliable and kind.
Highly recommended!
Alessio Sarcinelli

Date of experience: July 9, 2013

Thumbnail of user geoffg4
Canada
1 review
1 helpful vote
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November 18th, 2014

They shipped out my delivery internationally, arrived within the week which was impressive. They did how ever forget two small items for my order from LnT. I filled out the customer service portion of their site and by half way through the day, I guy by the name of Sean M. Called me and I quickly explained what happened. He said he'd look in to it and by the end of the day he himself called back and apologized for the error and told me it was being dealt with. By the next day I had the two missing items in hand. Great customer service, quick delivery, and they quickly resolved my issue. Thank you Sean M. For the top notch customer service.

Date of experience: November 18, 2014

Thumbnail of user awst
Malaysia
1 review
2 helpful votes
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April 19th, 2014

Very impress and happy with the service, I was a bit worry as my order hug value around 5000 Aud, packing was perfect and customer service and support was excellent, for sure will deal again.
Well done and thank you.
Aws-Australia

Date of experience: April 16, 2014

Thumbnail of user irfanb1
Pakistan
1 review
2 helpful votes
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December 7th, 2014

Hi international checkout, you are just awesome, you are really
Amazing and wonderful, no words to appreciate your work, you are
Honest, miraculous and fantastic. Your work is impressive and
Admirable. I wish you all the very best in every aspect of your
Work and you always bring smile and happiness to people like you
Did to me.
Very warm regards to whole team of international checkout. Stay
Blessed.

Date of experience: December 7, 2014

Thumbnail of user laureld17
California
1 review
0 helpful votes
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April 30th, 2019

I made mistake to have my order shipped to France but not realise that I will leave for my holiday before it arrives. I contacted International Checkout and they were able to get the items to me faster. It saved me and I will shop with them again.

Date of experience: April 29, 2019

Thumbnail of user kathyb416
Kathy B.

Thank you for using International Checkout. We are happy we were able to help!

Thumbnail of user louisew15
Australia
1 review
2 helpful votes
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July 22nd, 2013

Extremely efficient, fantastic Customer Service and unbelievable shipping lead times (received boots from USA to AUS in 2 working days on Standard shipping!), can't recommend it enough! What a relief to find such a stellar International Shipping vendor. Thanks so much, International Check Out!

Date of experience: July 22, 2013

Thumbnail of user pamelam19
Australia
1 review
2 helpful votes
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August 11th, 2014

Very impressed with the service. Delivery quicker than promised- said it woud be 8-20 working days, actually got to me in 5 working days. Great communications and packaging. Would definately recomend to others and use again

Date of experience: August 11, 2014

Thumbnail of user graces30
AE
1 review
1 helpful vote
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October 27th, 2014

The order arrived before the expected time considering that the item were from the United States and has to be delivered to the United Arab Emirates. They have notified that the items will be coming approx. 8 to 20 days from the day of the order.
The team updated my account accordingly and I am able to track my item.
Definitely will use International checkout for my next purchase from the US.
Good job, Team International Check out!

Service
Value
Shipping
Quality

Date of experience: October 27, 2014

Thumbnail of user jonih6
Finland
1 review
1 helpful vote
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April 10th, 2015

Customer service worked very hard to deliver me the right items, when they delivered me wrong items and i paid tax for the right ones. The customer service is very patient and replies very fast! Patiently worked with DHL so i didn't have to pay tax again! Thank you very much! Will shop again!

Date of experience: April 10, 2015

Thumbnail of user briana47
Australia
1 review
2 helpful votes
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April 8th, 2014

I live in Australia, and in the past I find, for some reason, that the time it takes to receive goods from the USA is, to say the least, extremely disappointing.

However, and I don't know how they do it, International checkout seems to have solved this problem. I couldn't believe how easy it was to communicate with them, just how fast my purchase arrived and how safely and expertly it was packaged. I commend international checkout unreservedly. Cheers... Brian Arpel, Brisbane, Queensland, Australia.:-)

Date of experience: April 8, 2014

Thumbnail of user jeremyl31
California
1 review
1 helpful vote
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May 1st, 2015

I requested a certificate of authenticity for the product I ordered. It was deemed undeliverable by USPS, so was returned to International Checkout, which sent it again to another address, no problem. Thanks for your help!

Service
Value
Shipping
Returns
Quality

Date of experience: May 1, 2015

Thumbnail of user pg16
Canada
1 review
2 helpful votes
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November 21st, 2013

I placed an international order (maybe overly ambitious) for a Standard delivery to coincide with a trip to Las Vegas. To my dismay, the time frame was not achievable. Customer service responded promptly, offered personalized monitoring and solved my drama. Great team and spirit It means a lot these days.
THANKS AGAIN TO ALL!

Date of experience: November 21, 2013

Thumbnail of user sirgeop
Barbados
1 review
2 helpful votes
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January 15th, 2014

Awesome just awesome, they so friendly so understanding and being a new customer we all have doubts, but the professionalism of this company and how they handle things just amazing... i wanna say thank u i received my order only yesterday and everything is intact :) once again thank u thank u so much. Sirgeo BARBADOS!

Date of experience: January 15, 2014

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About the business

Your first stop on the internet for International shopping From America International Checkout is a unique international shopping service; we assist people outside of the USA who want to buy products from American online stores. Online International sh...

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