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International Checkout has a rating of 3.1 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with International Checkout most frequently mention customer service, and perfect condition. International Checkout ranks 85th among Mail Forwarding sites.
What a great find! Excellent service. They kept me updated at all times. The item arrived well-packaged and in perfect condition. They are extremely reliable, efficient and made me feel confident. I will not hesitate to use them again. Lynne - UK.
You get sucked by seeing them pop up as an alternative means of payment only to realize when you've lost your money that they just want to middle men for a transaction you can easily sort out yourself. So where the shop you're buying from offers free shipping they will charge you for it and take it as theirs, this is on top of other fees they charge normally for their services. And they have a very poor customer service as they do not respond to enquiries, they deserve to be investigated or sued
I had my item ordered for overseas delivery and sadly it was broken during the postage, the company however, offered a full refund or send it again for me, the item broken for the second time, but the company responded supportively and offered me the same options, for the third time my item arrived intact and i am pleased and impressed by the helpful responses, will sure recommend it to my friends who wish to purchase online.
Date of experience: October 8, 2013
I purchased what turned out to be an oversized item unaware. They have small print in T &Cs - it's not clearly shown at checkout - that the shipping amount may change but the checkout calculated the shipping, and i paid with this with my credit card. The shipping amount ended up being 5x that and in negotiating a lower amount - it turned out that ordering through international checkout doesn't place a hold on an order so 8 days later - it turned out the items i ordered were gone after all that!
It took 8 days because of their slow customer service. I called, tried chat (got through 2x out of 9 tries) and called and left a message 1x with no response. Emails were frequently misunderstood or not answered and chat was more helpful in moving the discussion forward. I would not use this company again if a checkout diverted to it.
Date of experience: December 17, 2018
Immediately charged my credit card and went through so that my card was charged, they are claiming couldn't verify my billing address and couldn't charge my card, have to fight to get a refund, avoid this company.
Date of experience: December 18, 2018
Great Srevice, particularly Ivan P. Who handeled our queries with great professionalism and patience, he's a great testimony to the fact that the human touch and interpersonal skills are indispensable in online business.
Kai-Uwe Hoess
Stuttgart Germany
Date of experience: January 3, 2014
Huge rip off of a company. Charge over $100USD for a $149 item. Claim its oversize. I claim its nothing more than a money grab. If the Zgallerie used a normal shipping company cost would be less than 1/3.
Buyer Beware. If I could rate them 0 stars I would!
Date of experience: February 10, 2018
When I received my order, the color was completely wrong and had to send it back. When I received the refund, I was shorted over $200.00! I am the consumer who didn't do anything wrong yet I am losing money?! Called international checkout, first they hung up twice, then they wouldn't tell me who owns the company? Whats the secret? And then wouldn't give me the person's email address? Never use this company! Use Purolator or mail!
Date of experience: March 22, 2017
Hi, I want to thanks very much for the fantastic service I got from you. I buy many things from all over but never had such a fast shipment. This and more, the crew had some problems to reach me and they didnt stop a minute to make efforts. At the end they send a SPECIAL TAXI to meet me in the middle of the way! And they took care of all expenses. I will recommend all my sellers\suppliers to ship with your company!
Thank you very much again. OSCAR BURSTEIN
Date of experience: August 21, 2014
Just want to mention a huge THANK YOU to International Checkout, for the remarkable service rendered. I am very impressed with the smooth and quick delivery of my pair of Dr Martens, which arrived in excellent condition. I must say, the whole procedure have exceeded my expectations and I will definitely seek your service again for future international shipping!
Date of experience: April 2, 2014
It was a perfect service and a very friendly costumer service, they were so helpfull! I received the ski jacket after 1 1/2 weeks I payed it - to switzerland! I realy can recommend to order from international checkout!
Date of experience: December 13, 2013
Well International Checkout is how a business should be run. They were so helpful and always came back with a response. On time delivery as well. Thank you very much.
Date of experience: March 6, 2018
I ordered a turquoise toilet seat for my parents bathroom and it arrived very quickly. I would recommend them to anyone. Fast and efficient and you can track your parcel at all times.
Date of experience: July 11, 2013
They charge way too much for shipping to Canada on small items. $60 for a light jacket when their competitors charge a third of that. Even if you add the duty and exchange rate they are $25 more.
Date of experience: October 20, 2014
These are scammers! They do not respond after payment. Mails are not answered. Very poor quality goods that are sold as so-called luxury products. I have been badly injured for $ 700.
Date of experience: February 21, 2018
I have just had an extremely disappointing experience with this company. On 29th December 2014 I ordered a pair of shoes to wear on my wedding day, paying exorbitant shipping to have them delivered to Australia. I paid and received confirmation of my order, which I was to expect to receive within 8-20 days. I had still not received a tracking number weeks later so contacted International Checkout for a status update. On 16th January the status of the order was updated to 'shipped.' I patiently began my wait again and then suddenly on 23rd Jan I received a refund notice and a brief note to say that unfotunately my item wasn't in stock. Absolutely devastating and I have been left without time to organise an alternative for my wedding. Proceed with caution!
Date of experience: January 23, 2015
Thank you "International Check Out" team for the lovely Radius City Coat Rack! Excellent customer service and fast shipping! Will definitely recommend you to all!
Date of experience: July 22, 2013
International shipping were brilliant from the moment I placed my order (with Wolverine boots). Although I had a few questions regarding my order and its shipping, customer service and response was always very quick and always answered my questions and any worries I had about placing my order in the States and receiving it in the UK.
I wouldn't hesitate in using them again or recommending them to anyone else who needs to ship items back here to the UK.
Date of experience: June 18, 2014
I live in Australia and have ordered goods thru International Checkout with no problems what so ever my parcel arrived in speedy time and the shipping cost was really reasonable I have ordered goods thru Bongo International who charged me double and triple the price of International and had to make a an investigation thru Paypal who got my money back I highly recommend International Checkout and will gladly use them again.
Date of experience: August 24, 2015
Order placed with Milly.com on 15th May and paid via international checkout. I paid for two items which were both in stock on the Milly website and for express shipping. I received an email yesterday (1st June) to say that one item not in stock and remaining item to be delivered today. As the two items in stock were an outfit I no longer wanted part of the order so attempted to make contact with International Checkout. They chat service was not available, the UK customer service line was closed (during office hours) and I have received no response to email sent either. In desperation I have contacted Milly direct who don't seem too bothered and just referred me back to International Checkout. I have not paid customs charges and have instructed DHL to return the parcel. I will not be happy if any charge is levied to my account and am unsure why reputable companies would want to use International Checkout as a trading partner? I will never again order anything from anyone who use this company. Total shambles and no communication. Order value was a lot of money too for a designer outfit. Shame on you Milly for using International Checkout.
Date of experience: June 2, 2015
I've just ordered a lot of merchandise from a few different sites, and the order arrived safely and on time all the way from Oklahoma and Connecticut to Bucharest, Romania! Good job! Thanks, guys!
Date of experience: October 14, 2013
NO CUSTOMER SERVICE YOU RE ON YOUR OWN
BIG JOKE
I needed a crrtificate of biodegradability to get my
Package from greek customs (sender always gives this)
Its nothing for them just an email with certificate...
Simply nothing... 20 emails no response. At all
Not to mention extra delivery cost
Avoid these rookies
Date of experience: May 30, 2017
I waited discount for more than a month to buy a jean from R13. Finally the style I loved so much was on sale so I place the order immediately. They do not ship hk so they transferred me to buy through international checkout.
The order went through and everything was great. Few days later I received the tracking information from international checkout. So I tracked it online. It showed error. I thought I was too early so I waited for 3 days to track again. Still nothing. They used SF express as forwarder so I called the next day. No record I was told. So I live chat to international checkout they reassure me the tracking is correct, it needs more time to update their system. So I waited another 3 more days. Still nothing. I live chat them again and got exactly the same answer.
I was really worry as this was my first order. So I reached out to R13. They replied immediately and promised to find out the problem. The day after I got an email from international checkout with no explanation that somehow they could not find my package they refund it to me.
Yup I got my money back. However I lost my jean and wasted a lot of time.
I will stay away from international checkout. They provided no value or services at all.
Date of experience: April 20, 2017
They are not very clear with their messaging around delivery time and the RUDEST with regards to customer service. I said that I would´ve never bought it had I known it would take 20 business days to arrive to me. When you call they blame you. I would NEVER EVER EVER recommend this service and i order internationally to the UAE constantly.
Date of experience: November 5, 2019
Excellent Customer Service - Very helpful, Kind, Authentic and Professional. I would not hesitate to use and would recommend international Checkout to Anyone. Very impressed. Thank you.
Date of experience: August 9, 2015
Does not send shipping notices. When product never arrives, does not refund. They are scamming people. Waste of a lot of time and money. Would never shop from them again.
Date of experience: February 19, 2015
I hoped I saw these Reviews Before, I will never ever buy from these fraud sites any more. They send me just one item of Three, the others out of stock, but they dont inform me when i'm buying, and they send an invoice for all the 3 items with the backage, and in my country, I have to pay customs depending on the invoice, I bought for 44USD and payed costums 50 USD because there's mistake and they dont want to help
Date of experience: February 28, 2017
Your first stop on the internet for International shopping From America International Checkout is a unique international shopping service; we assist people outside of the USA who want to buy products from American online stores. Online International sh...
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