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International Checkout has a rating of 3.1 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with International Checkout most frequently mention customer service, and perfect condition. International Checkout ranks 85th among Mail Forwarding sites.
What a great find! Excellent service. They kept me updated at all times. The item arrived well-packaged and in perfect condition. They are extremely reliable, efficient and made me feel confident. I will not hesitate to use them again. Lynne - UK.
You get sucked by seeing them pop up as an alternative means of payment only to realize when you've lost your money that they just want to middle men for a transaction you can easily sort out yourself. So where the shop you're buying from offers free shipping they will charge you for it and take it as theirs, this is on top of other fees they charge normally for their services. And they have a very poor customer service as they do not respond to enquiries, they deserve to be investigated or sued
This is the first time for me that i used international checkout, and its great!
Thanks for take care for my order.
My order was in perfect condition and deliverd on time here in the Netherlands.
Date of experience: July 30, 2013
I placed an order from Motherhood.com through International checkout because Motherhood.com doesn't let me use my International credit card. So I thought I need to go through this international side. With trusting Motherhood.com I placed the order through them and have the item shipped to and USA address, because they convert the price to my country's currency I didn't realize the cost of the shipping was $60 USD at the time I place the order (which was a weekend) until I received my email and did the calculation and found out the shipping was crazy. I tried to contact the company which I couldn't reach anyone. By the time they replied they first said they will try to cancel the order... then wrote you an email later said sorry the order has been shipped so no way they can change it. I complained once through email with no reply so I called the company, the customer service guy only tell you... you agreed on the sale we can't do anything about it... and the order as been placed and shipped. So pretty much they are just telling you to suck it up and they will not do anything for you.
I tried to call Motherhood and see if I can find the order, they said they don't have any record of it...
I have shopped online for all this year, this has to be the worst experience ever.
So, hope people are smart enough to Google International Checkout before they place the order. But I think mostly people start Googling when they got ripped off by them.
Date of experience: July 28, 2015
Ordered through a merchant using international checkout. An order that should have arrived within 3 business days is now going into 3rd week. DO NOT USE this shipping service. Worst ever.
Date of experience: November 8, 2016
I purchased some flags from a U.S. store on Sept 25th. Canadian customs/duty was included in the cost plus any applicable taxes. I needed the flags on October 10th, needless to say, they did not arrive until October 19th. Not only that but there was a C. O. D of $14, bringing my total costs up to the $74 mark. Fortunately I was able to find the same flags at a local store for $33 after tax when I knew the IC delivery would miss my required date.
The moral of the story is that IC is overpriced, with additional fees that should not be present and their service is simply too slow. A package from California to Canada should take no more than 5-7 days using snail mail. It's absolutely unacceptable that a package using express post would take almost 30 days to arrive.
I do business with American companies all the time, and I'm in Toronto Canada. Regular mail often takes a day or two at the most to get packages from NYC or Chicago to Toronto and vice versa. Los Angles is usually 3 days, maybe 4. International Checkout somehow turns that into 26 days.
I've advised my partner's, and others to avoid any business using this service, it's simply inefficient and expensive. There's no other explanation, and all these positive reviews are likely IC employees boosting the numbers based on a lack of detail and magical 5 star reviews.
In the end avoid IC, they're too slow ACD inefficient, always avoid a middleman.
Date of experience: October 24, 2016
Happy with International CheckOut service! To know my USA parcels are in direct & informative hands now to reach my door step safe & sound in Australia :)
Date of experience: May 23, 2016
They sent me a wrong package at first, but replaced it immediately upon writing to them. Service is very fast and easy to track. 5 stars for service.
Date of experience: November 25, 2013
Just an outstanding company! All the company team is interested in serving us the best and the fastest they can. Sincere congratulations to International Checkout! Now in Portuguese: amigos do Brasil, podem ficar seguros em comprar através da International Checkout, pois é uma empresa séria e comprometida em servir bem.
Date of experience: September 24, 2013
I purchased a dress in Bebe.com and because it was international... when I purchase the item and checkout I was drived to international checkout. I thought that was part of bebe but after a couple of days without receiving any confirmation I realized they were independent... I tried to contact them many times to see what would be the status of my order and I didn´t receive any response... and when I received an e-mail they didn´t reply whether they purchase the order or not... they didn´t give me any update. The only thing they sent me are the rules and conditions of what I bought throght them... today it is 10 days and I didn´t get any response and I payed 200usd... I´m frustrated and don´t know what to do because they keep saying that I signed the conditions they put and I can´t do anything I just have to wait! I will see if I open a dispute in paypal to see if I can get my money back but as I signed their conditions I don´t know if I will get something... be aware they are the worst and treat you very bad! They have only one crazy person TO CHAT... and don´t do anything they just give you escuses and more escuses.
Date of experience: July 28, 2015
Super fast service to Canada and unbelievably helpful when I had to return an item! I will Definitely use them again! Thank you!
Date of experience: January 18, 2016
Like many others here I had a horrible experience with them. Do not use them. It's not worth the trouble or the expense!
Date of experience: October 31, 2017
They don't deliver. You get 1000 excuses but you dont deliver your order. Please never order by theme. You wont get anything
Date of experience: November 7, 2018
This company is awful. 6 days to verify billing information and then almost tripled my shipping charges after further review. I cancelled the order
Date of experience: May 21, 2019
Diar Sirs,
I placed my order on the 2nd of December and payed 61.01USD for shipping and handling,
My purchase is 186 USD from Danskin.
Every time I asked about my order -they gave FALSE information. I waited for 14 weeks and open Dispute in PayPal - it is very effective way to be refunded.
Neve place orders with INTERNATIONAL CHEKOUT, they are lying all the way!
Be careful! Regards, Nataliya Onishchenko UKRAINE
Date of experience: December 21, 2014
I was ordering from the company website for 2xist.com and when I tried to order to canada, it sent me to the International Checkout page. Thinking that it would be secure/safe since a legitimate and popular company is using them, I put in my CC info and did the order. Stupid me, I realised I should have probably checked to see the legitimacy of this site beforehand. That's when I stumbled on these reviews. I found it very strange that almost all the good raving reviews are ordering the same thing, Dr Martens. And all the good reviews were very vague, simply stating that "it came so fast" "very good experience" and only the bad reviews gave specific detail. Scared out of my wits since I was out of $120CAD I went to their site and did the Live Chat and asked for my order to be canceled right then and there. The person on the chat sent a message saying it was cancelled (got the email on my phone right away too) and they claimed that no money was taken, but the pre-authorization would take up to 10 business days to reverse. When I asked how I could be sure they'd not charge my card, the person sent: "We don't do business that way. We are a legitimate business" and promptly disconnected our session.
So, I am hoping that the charge in my card is indeed only a pre-auth, and in 10 days I'll have that money again. But I read way too much bad reviews to let them get away with my money. Even if they are legitimate, I've ordered from places like Amazon.ca etc and always feel safe when ordering from them, but I had a horrible gut feeling with these guys. They might not be a scam, but they certainly have a horrible reputation. I'd spend my money elsewhere.
Date of experience: July 15, 2015
"I would just like to thank you guys for the EXCELLENT service I
Recieved. I ordered on the 13th March and received them today,
26th March. Very fast! Thank you very much:-D"
Zahid, PAKISTAN
Tip for consumers:
Just want to mention a huge THANK YOU to InternationalCheckout”
Date of experience: March 27, 2015
If u r reading this, u wish to know how does 'International Checkout' rates with genuine buyers from Australia. I have been searching high & low for a pair of Dr Martens Vintage 1490 in UK7, but was unsuccessful in good old Australia. My chance of getting a pair at a reasonable price was from the USA. They have the 3rd party call 'International Checkout'. For those who don't know. How it works is you checkout normal at the Dr Martens US & select 'International Checkout' & I paid through using PayPal. This 3rd party then place an order on your behalf with Dr Martens US, cost of my boots plus the postage to Australia. I happen to read the review on 3rd party 'International Checkout' after I had placed my order. At this point I was very nervous, due to many negative reviews from other buyers. There was nothing I could do now, but to see where it takes me. My hard earned money approx. AU$350 was in the hand of 'International Checkout'. I emailed Dr Martens US to confirm if my order through 'International Checkout' has been ackownlegded or even processed. Positive reply came through in 2 working days & it was shipped to 'International Checkout'. 2 more working days later, 'International Checkout' confirmed that my boots have been successfully received. The boots were then posted to me in 1 working day. 'International Checkout' used DHL postal service for my goods. Tracking number provided was very detailed every step of the way. In brief, posted from USA to HK then to Perth Western Australia. It arrived to me in 4 working days from USA 'International Checkout'. My boots were in beautiful original Dr Martens Vintage box & doubled wrapped very carefully. In my experience with the purchase using 'International Checkout' was nothing but smooth! There was no issue with delays, extra postage cost, damaged goods or even the wrong size/items & worse case, lost! I would share my positive experience with my family & friends. This review was my experience. You can say I was lucky or take a leap of faith & purchase through 'International Checkout'. Thanks for reading. Raymond from Perth Western Australia.
Date of experience: March 24, 2015
Got charged a total of $367 US to get a 185mm x 185mm x 95mm box from California to Australia. Stay Away.
Date of experience: May 31, 2017
Worst ever THEY DONT GIVE YOU YOUR MONEY EVEN IF YOU RESEND IT! ITS A FRAUD THEIR SERVICE IS HORRIBLE IM SO DISSAPOINTED ALL I WANT IS MY MONEY BACK
Date of experience: May 11, 2018
Very good experience for international shipping. Quick and reliable! Many thanks.
Date of experience: September 16, 2013
Great attention, easy and fast, best option to international purchased, off course i will use again
Date of experience: December 24, 2014
Absolutely great customer service! With purchase and return lots of friendly communication.
Date of experience: January 21, 2015
La merce é arrivata esatta ed integra, e con DHL é arrivata in pochissimo tempo. Grazie!
Date of experience: January 23, 2014
Your first stop on the internet for International shopping From America International Checkout is a unique international shopping service; we assist people outside of the USA who want to buy products from American online stores. Online International sh...
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Hello Izzet,
I'm very sorry that your experience with International Checkout was disappointing. We went thru extra verification steps because your shipping address and country did not match the credit card billing address and country associated with your credit card. We issued a small deposit to your account for verification to make sure it was an authorized purchase. Unfortunately, this can take several days after issuing the deposit for it to post to your account. Thank you for verifying. As your order contained mattresses shipping to an overseas destination, International Checkout had to assess it for additional shipping costs. We do not have access to the items' weight or dimensions at the time of checkout as we do not receive that information from the store you ordered from.
I can understand why the additional time and cost would be frustrating and we apologize for the inconvenience. We are working on a solution to gain access to item size and weight from the store so we can improve that in the future.
Thank You,
Kathy B.