Intoxalock® Ignition Interlock Device

Zero stars, not even one.
This company needs to be shut down. I wish someone could inform me on how to petition for their closure. They are stealing money, providing malfunctioning devices, issuing unwarranted violations, and the screens keep blinking. The violations require a payment of $150. And I was stuck home for 4 days was not able to go nowhere but still charge me almost 160$ every 2 weeks. I have had to replace my car battery three times. The customer service is extremely poor and I wonder where they find their customer service representatives. They deserve to be shut down.
And this is at least the 10th time going through the same $#*! with them, nothing to improve it.
Why isn't there an investigation into this company to ensure they are following regulations? Please let me know if there is a petition to have them closed or if there are any other actions that can be taken.

They give false negatives all the time and will lock you out just to get you to pay the lockout fee no supervisor can be reached by phone at all

Liars and cheats who constantly interrupt and fight on the phone so they don't have to do any work. Horrible people. They always seem to be in court getting sued as well.

Device will destroy vehicles electronics. Company will extort you and charge your card randomly for things you didn't even ask for. They will also extend your sentence because their outdated technology is made to malfunction causing costly tows and lockouts. Avoid this company at all costs. Anything else is better than this!

If I could give this company 0 stars I would! I will start by saying the staff is usually pretty friendly, but either they are completely incompetent in actually completing the tasks they tell you they have completed or their systems are a pile of crap. They will say something has been completed or switched and nothing ever happens. Over my 6 month use of the product I must have made over 50 calls to customer service to resolve about 4 issues. Don't pay full price for all the little extra payments that do ABSOLUTELY NOTHING. Your problems get acknowledged but not fixed here and they crape as much money out of their customers as possible. I would never recommend this product.

"BEWARE" they are very nice when you're setting up the install & giving you pricing that once it's installed all goes up$$ My install was $40. More than quoted & took 6 days since the service center was waiting for them to send the unit, the first one was defective. I sent in my paperwork & check to PennDot only to get it back in the mail saying I'm not required to have the unit installed. Their "salesman" told me I was required to have this installed in my state. Nope! Intoxalock never sent the installation paperwork in either. I called them several times stating I have a letter that I don't need this but kept saying I need my state to send them a letter. When a state representative tells you to just remove it, that tells you this company is a scam. Decided to take it & get it removed so after spending over $800. For a 60 day suspension I'm not giving these crooks another dime.

Do not use Intoxalock. SCAM! Buy BEWARE! They just steal money out of your account randomly. Hit me for diff fees that make no sense. Even added an extra 2 months to my account after 2 years. What a load of crap with these people. DO NOT USE ONTOXALOCK.i have proof the device is not working and they charged me over 500$ in fees saying I had a rolling stop fee. Bull sh!t this company has been nothing but problems.

1: 24/7 support is a blatant lie. No matter what number you call you can not get to a person just an automated system with automated messages.
2: I have only had it in since June and it's fried 3 batteries in my car, the repair facility that put it in also broke my fusebox cover and scotch taped it together and didn't say $#*! to me.
3: They will give you all kinds of false charges and extra charges all of the time and will make it so you can not drive your vehicle if you don't pay the extra charges that yet no one can seem to tell you why or what they are for

Worst company ever I wish I had done my research but that was a costly mistake for me. This company is in fact a greedy lying business which you would be very wise and thankful to stay away from. Besides how much of a headache it is to speak with a human through their horrible telephone system...they are straight liars. I was told I'd pay $175 for install but when I got to the shop after the installation was complete I was charged $250. Called them up to demand an explanation and apparently the $175 is after a mail in rebate which I wasn't told about. Long story short got my first statement after 2 weeks with a bill exceeding $200 with several miscellaneous charges. I called another IID company and had intoxalock removed and their device installed. I'm out $290 with this company and not to mention the removal of their equipment and the installation cost of the service I chose to go with instead. I only lasted 2 weeks with them but I was very satisfied to have their device removed and to toss that s**t in the dumpster.

Wouldn't give a fraction of a star! The ONLY transaction they can complete successfully are adding a hidden fees! "Customer Service" agents are beyond rude and unprofessional. They talk over you interrupt you then hang up on you and next thing you know there's another fee on your account,They are simply call-center agents who think they have some kind of authority. Mind blowing incompetent crooks is an understated summary of this company and their agents. Be prepared to sit on hold for hours and place 8 calls at least for the same issue with no resolve. Absolutely horrible company and crooks at that! LOOK ELSEWHERE

Use another company. They never told me the date forms calibration. When I called to inquire, I was given nothing but generic phrases and misinformation. The employees either don't know what they're doing or they don't care, I'd be Willington bet both are true. If the automated system doesn't waste your time, the employees will.

My cousin flies out of state for work and has asked me to care for her car with the intoxalock device in it. Every 3-5 days, the battery is COMPLETELY dead and requires I jump start it. Having the battery constantly drained to zero like this is going to half the brand new batteries life. I recently found out there is a "power save mode" which doesn't help the situation at all. It's getting old in a hurry, having to spend an hour plus if my time sitting in this car as it charges.i can't even go inside because I have to worry the moment I do it's gonna want me to blow again. Straight trash. But they have no problem making you pay to get it "calibrated", serviced, to tow a vehicle, etc.

These people broke my alarm and auto start four months ago. I have spoken to managers and have spent countless hours on the phone with them to get nowhere. I live in Alaska and all winter with no auto start and no explanation. The worst experience ever, hope you choose a different business so you do not experience this.

Where ti start, try to get my device taken out and compliance unit refuse to do their job. Went to make a complaint within company, the lady wouldn't let me trying to explain its my fault because I can't provide court order number. I have them the correct municipality where I was charged and they had a different one by the end of my time with the device. As if they are refusing to remove the box outta my car

For starters, the device is a POS. Mouthpieces don't securely fit into the device, so the mouthpiece if always falling out and onto the car floor, under the seat, etc. Really sanitary to be putting into your mouth. Secondly, you need to have Superman lungs to make this thing work correctly. The inhaling, exhaling, then inhaling again... it has to be perfect or it fails. Next is the ridiculousness of the amount of times having to blow WHILE DRIVING. No rhyme or reason as to when and how often. It can be 2 minutes after you started the car or 20 minutes. It's unsafe. And worst is the noise. Very loud beeping and grinding noises when alerting you to blow while driving. A real joy for my passengers, friends, family, daughter's friends, etc. And lastly - the price is just ridiculous for the leasing of this thing. Greedy as can be. There HAS to be better alternatives.

I transferred my device to a new vehicle. Was quoted at $300 ended up paying $500. Then I had a handheld malfunction. In which they charged me a $75 fee for reset plus service charges. I've been thru this with them over and over. They always find a loophole to charge you extra money.

Customer service was great before installation and after installation it was absolutely terrible, the worst. My son has a voluntary system installed. My son had a lockout for vehicle electrical reason, could not get through to customer service. Once I got through I was transferred 2 times and then disconnected. Customer service reps don't speak good English and they don't know what's going on. And there were more calls to them and we were not able to get through.

On extremely cold days the device will sometimes malfunction after it has started amd wont accept your breaths. If you get a lock out it will not be refunded and you will be charged over a $100 for no fault of your own. WATCH OUT

Please avoid this company at all costs. They are not upfront about pricing and sneaking fees on you. Do not put a card on file. Do not use this company at all. The device will drain your battery and destroy your car's computer.

Lockout when I'm nowhere near my car is extremely unfair. Lockout because your device had a fail and then I'm charged for it? No! I decided to keep the device after court order but they make it impossible with the excessive charges that obviously are not in my control. There is a camera, investigate. I was absolutely ignored and given no empathy. Removing this week. Going to install with another company.

This is the worst machine it never reads correctly you will be blowing back and forth at least 5 times in 30 min of driving terrible customer service as well. I' will be taking this out and going to a different company asap

I am 11 months sober. That would be a celebration, but the 10 months I have had with Intoxalock's IID during this time have been the worst 10 months of my life. I am on my third lockout violation in a week due to this device destroying my car battery (violation 11) during subzero temperatures and have received no assistance beyond, "Go get it reset at your service center for $75 and then somehow file a complaint with people that don't know what is happening."

The reviews that you are seeing here are fake. I am as close to suicidal as could possibly be (several emergency calls to my therapist tonight), and there is not a single person at Intoxalock willing to help. Please, whatever it takes, do not use this company. They will bleed you dry and laugh all the way to the bank.

Every time I call, it takes from 15 minutes to 30 minutes to get an individual on the phone. Then I have to explain my issue 5 or 6 times. Three of the representatives were very nasty and rude, one even told me to remove the device myself to have my vehicle worked on. Worst part is there are NO SUPERVISORS to speak to and no complaint area...