Intoxalock® Ignition Interlock Device

Customer service is next to non existent, just as well dedicate the whole day to being on the phone with them if you need anything, especially when you're device randomly locks itself out once a month, probably so they can charge you more money and get away with it because you can't talk to anyone about it "I'll send it to someone to review " and it will never go any further then that. Highly don't recommend

So in total, I have been illegally and/or incorrectly overcharged for:
Data Processing fee overcharged- $3.38
Set up Fee Charged twice: $30.04
Service Date Change (all approved and not to be charged): $81.93
Reset Lockout (Due to faulty installation; refunded for one, missing this refund): $54.64
Device Protection Fee: $141.96
Sleeve Lease (Never even got one): $30.52
Roadside Assistance: $140.92
10/20/22 Lease charge (Incorrectly billed after device and contract were done): $46.97
Total amount: $530.36

Between the days of work I've missed due to dead batteries and bs red/failed tests... someone should hang these people in public. Nothing but a money racket. I can't believe this 'product' is even constitutional in the least. I have 4 weeks left out of a yeR and now suddenly, I'm having the worst experience to date. I'm so ready to Rio it out and just drive illegally. That's how bad it is. Go with any other company if you have the choice. Avoid these thieves at ALL costs.

I just drove my brothers car to the establishment that installs interlock devices to get it removed. This thing is insanely dangerous and kept failing me while I was driving even though I don't drink alcohol. After they remove the device, his dashboard clips were broken and other parts were not put back together.
I would rather try to write a letter, long hand while driving than use this device on the road.
If they conducted a test versus people having five drinks, and then driving and people trying to use this device while driving I'm sure more people will get pulled over trying to use this device because they look drunk. Swerving, blinker flashing,horn honking, kids screaming,boss texting rush-hour happening $#*! I need a drink.

This company should be reported to the local government that they're based in. They will automatically tack on charges you didn't agree to (illegal) keep billing you for those charges after you've already removed the device and closed your account, and it's literally impossible to speak with someone on the phone if you're already a current or past customer. I was told if I didn't fill out some form and email it to them, they would just continue to charge me. F that, I let my credit card company know and they refunded the last month of charges and will be blocking any future charges from this sleazy organization. Go with literally anyone else, this company is scum at the bottom of a trash can.

This company should be put out of business, once you are paid and a customer, they don't return your email, try to call from phone number thats on file and goes directly to recording and can never reach anyone. Its been a week since I had it installed and have been trying to reach anyone, by email, chat on site that only says someone will contact me shortly., but been over a week and numerous emails... with no response at all.

Go with a different company, my mistake is I didn't look at reviews before using this company.

This company is so awful, I would not wish them on my worst enemy. Not only are they impossible to reach via phone, they will charge you even after removal, and don't do anything when their device ruins your vehicle. I will be seeing them in court.

Choose any other provider over this company. They do not have knowledgeable customer service personnel, you can only speak with a foreign call center who read a simple script in broken english that is of no value. As a repair center operator, this is the only system I have seen that does not have a disable feature for service and maintenance employees to use. Their solution to have repair technicians blow into the lock device each time the car needs to be moved during collision repair is not acceptable. This system should not pass regulations for any court jurisdiction. Also, this system has killed the battery of the host vehicle and requires a jump start each time the car is started as it constantly draws power. Terrible device from an irresponsible company. AVOID

So I went to get my batter changed and all of a sudden the device just stopped working. So now I have to tow it to my house and then tow it to the service center to get a new device. Oh yeah, they can't get a new one till freaking Wednesday. That's in 5 days. Could hardly understand the guy on the phone and tried to tell me to calm down when obviously I'm upset. Then threatened to hang up on me so I hung up first. Getting a battery changed shouldn't of messed up the whole device. What a joke

They over charge compared to other places. They tell their installers things that make your system fail. Their customer service is obstinate, not helpful. The shops that are installing for them are quitting left and right so service is nearly impossible. This company coast us a ton of money and time..

I was dead was kill my original battery and it killed two new batteries within a week and a half. So I didn't even turn the paperwork in. I told him I wanted nothing to do with your service and to come pick it up and all they seem to do was just want to send bills and listen or care about anything we had to say because they had us by the horn took advantage of the power they were given they used it and are corrupt. Would get them a zero start rating if I could. Yeah my car needs a new starter it's basically brand new and with service before I took it to the The shack they did their business out of

Don't use this company, go with another one. I have had this box for three years in March 23 and at the deadline they violated me for premature box removal. They said I didn't wait until the 3 minute countdown and locked out my vehicle I told them I never saw this in there worthless app. So I called the company and got a person who barely speaks English and he said he would review it with his manager and they billed me 80$ don't use this company

If I could give then zero stars I would. The device is bulky and outdated, the customer service is horrendous, and the will try to charge you for everything including the air you breath. They know they have you over a barrel and take advantage of it at every turn. Lucky I didn't sign a lease agreement with them however they are still demanding I pay an early termination fee since I switched companies. Take my advise run the other way do not use this company.

Worst customer service I have ever had. I returned the device and kept getting billed. Every time I called they asked me for all my information, I could hear them typing and then they said that there system is down. Then hung up on me. I wish I would have read the reviews before committing to it. Completely awful. DON'T use there service.

Not one single person there can help you, they can just send an email to someone else and you might get a response in 24-48 hours. Been waiting on them to send a Certificate of installation to the dmv for 5 days now to get my interlock permit. They emailed the certificate to me this morning, does me no good, the state needs it. Try calling, no one I talk to understands what the state actually wants or how to get it there. All they can tell me is that they emailed someone else and I should hear back in 24-48 hours. Ask to talk to someone who can help me with this, "no they don't talk on the phones, I just email them". An absolute joke of a company. About to pay the $200 fee to get this taken off and go somewhere else.

Do not use this company it's $#*! I blow more than I drive almost wrecked few times because I refuse to keep pulling over every 5 minute its ridiculous even my missouri highway patrol examinaer that gave me my driver rest said that's totally unsafe and was dumbfounded I has to blow 4 times on my 2 mile driver test! And best of all customer service, if u can understand them don't care. Jus want their money!

Do yourself a favor and do research before selecting a lock system. Don't sign a contract with them. Hidden fees around every corner. Customer service barely speaks clear English. If I could give negative stars, I would.

Worst company ever. They nickle and dime you for everything. Make it almost impossible not to get a "lockout" that costs over $80. Outsourced "customer service" are useless. Can't imagine how much money these idiots paid lobbyists to force people to install their product. Had it removed today. I recommend removing your name from your vehicle instead of installing it. Wish we had done that.

Long hold times, customer care representatives who can't help. People who go mia after giving you information about what to do. Disruption of work. The device ruined my battery. Dont go with this company. Even smart start is better than them. They are trash.

This company has more hidden fees as you can imagine. Unable to get the $100 refund back what was agree up on. Send the wrong win number of the car than they misspelled my name. Wasted way to much time just to get going. Still having problem with dmv cos the paperwork. Hole thing is a joke. Stay away from it

Go somewhere else. They try to swindle into extra charges if you don't follow their procedures exactly. Way over priced and complicated. A complete rip off. I had them for 30 days and it was a month too long. Lousy customer service and b. S. about state laws requiring this and that. The better business bureau needs to investigate. They're my next call.

I completed all the documents and had an estimate done by their installation shop as requested. I've called a dozen times and nobody will even acknowledge receiving it much less approve anything. Customer service is clueless

This company will nickel and dime you the entire time and not give you a break! I haven't missed a payment in 3 years haven't failed any breath tests or rolling tests. If your battery dies from having this machine in your vehicle (trust me it will) they won't drop the 85 dollar lockout fee. Paid that 4 times already and fighting another one that doesn't even make sense. Didn't do anything outta the ordinary and locked out got one month left! Bull $#*! just taking a hard working person's money even though I quit drinking and obeyed all your stupid rules!