Intoxalock® Ignition Interlock Device

Horrible experiences overall with Intoxalock - the installer damaged my car to install the unit, which I had to file a claim on. Filing the claim was a nightmare because I called 4 or 5 times and they never emailed me the form they kept saying I needed to fill out as part of the process. I was finally able to get the form when I insisted on talking to a supervisor, which took 15-20 minutes on hold to speak to, and then I had to wait for the supervisor to dig up information and process the call for another 20 minutes. Later, my Intoxalock device said it was not calibrated on time and wouldn't let me start my car, this was on December 26th. My account and emails about the service said the calibration was due December 27th, so there must have been a misalignment between the devices internal calibration due date and my account's calibration due date.

A have had a miserable experience with this company and cannot recommend them to anyone.

0 stars. Charged for exceptional fee's when deliberately unagreeded too. Only told reviewed for credit towards account. If I wasn't still on lease. Credit wouldn't reimburse. If it was my last term I wouldn't get money back. At least least Smart Star and Life Saver wouldn't have lost me so much money. Still fighting withe Intoxalock. Good luck on speaking to a human.
Picture below displays a biweekly payment after a $37.50 USD credit towards amount. (Would have owed more). Never agreed to protection plan, but charged. Was not informed of rental or charge of hand held cover (Hand Held Koozie) which was mailed and charged to me (would have declined if notified). And left stagnet with no longer able to use extension number to previous contacts to human beings. Stuck with automated messaging systems. I recommend a different company.
Thank you, regards Intoxalock customer.

You guys $#*!en suck for charging all those unnecessary fees! And your customer service is horrible too. Maybe one dude helped me out and the rest sound like you hate life. Sorry $#*! company.

I had breathlyzer for a year, paying everything was suppose to then at end on closing it out. They comes up with charges without telling. Agent gives out wrong info.

I have yet to find an interlock device company worth starting a service. I Really wouldn't trust this company. They seem legit but are really good about being vague or avoiding you/long wait times and fail to send reports you need as your waiting, even after just getting off the phone with them. I've been hung up on 3 times for what I perceive as asking too many questions, or because I called the party number of a representative who gave it to me and im guessing she was bothered I used it to contact her for help. After that phone call, she never answered my phone again. I called from my dads phone, she answered within a couple rings, realized it was me. She did help me, then never answered her phone off my dads number again.
There may be a misconception that service is bad because people are rude and mad they're being help responsible for drinking and driving. I bet its really common. However, there's a lot of people, who are truly doing better and fixing their mistakes, yet this company takes advantages of peoples situation. In my experience, even more so because I was polite and maybe a bit of a push over. Document every thing, ask them about every possible and recurring charge you'd be obligated to pay. Flip this company.

***STAY AWAY*** Customer service is terrible. I strongly regret selecting this company and feel stuck because of the court order. If I had known, I would have never done business with these people. For almost a year, right after device was placed in car, my car battery began to die up to 4 times a day. I called numerous times to report to call center and to service center. Advise provided did not correct issue. Finally 11 months later after dealing with this daily nightmare, I was given correct diagnosis by a different service provider but am now being charged for a "lock out" fee by Intoxalock. I called to ask why I had an additional $100 charge on my monthly bill and was told my car went into lock out when car toys was looking at it, but that it was still my fault and responsibility, despite my numerous requests for help in trying to resolve before that happened and despite the fact that it happened while car toys was working on it. I could not possibly be more disappointed in a company, the product, or the service provided. And the company itself seems to not care because they know their equipment is court ordered so the consumer is forced to continue to have device in car. Do yourself a favor and choose someone else. I wish anyone who took the time to read this the best of luck with another company.

I found out the hard way that I couldn't allow my vehicle to warm up in below zero weather without sitting inside of it. It locked me out. I paid a $75 fee to have it unlocked. My monthly bill of $108 for some reason was $129.99 after this happened. I contacted the billing department and they said the additional charges were due to a device lockout which I already paid $75 to have unlocked. I then looked through the application I installed on my phone as per their recommendations. I then later found that there were other hidden charges for roadside assistance.$5 here.$4 there for absolutely no reason whatsoever. This company is heavily abusing its customers financially and need to be held accountable. When I spoke with customer service they said they had no record of the $75 lockout fee to unlock my device, yet the transaction shows up clear as day on my app profile. The worst part of the whole situation as I was found not guilty on the DUI charge. The summary suspension went effective before my trial. So unfortunately I am waiting up on the state to release my driver's license so I can get this pile of garbage out of my car and stop being ripped off by these fraudulent business operators.

On Jan 18th your device gave me two fails after forgetting that I had rinsed and brushed my tongue with Listerene(SP) I waited about 15 -20 min drank water and blew into the machine it gave me 2 fails and then gave me a pass but on my rolling retest about 5 min later it failed me...I spoke to a guy at intoxalock that day and spoke to a lady today@4:10pm Feb 15 and she called me a liar about starting my vehicle on Jan 18th which I told her I could get prove from the post office as I had to sign for a package...Now my state(MN) wants me to start my 3 yrs over... Who would like to sue this company with me for their equipment malfunctioning or for them calling us liars.
I am going to to put my full name because I am sick of this $#*!! If I didn't start my vehicle how did I make it a Perkins 50 miles away! Zero rating if I could give it.
Teressa Alford *******372

I've had so many issues with this device since I've had it there customer service is HORRIBLE my device would literally not start once I cite it off I would be stuck for 30 min to an hour now it's giving me violations for no reason supervisors aren't helpful definitely wanna look into a lawsuit

I have Intoxalock in my car being charged for it with out being able to use waiting for special license sales tells you you need to install the device before you can be licensed to use it now I am paying for the device wile tied up in paper work from PA and will be charged default of contract if have removed

I had severel issues with this device. First day I had it installed, I got a vio 3 because it didn't want to take my breath sample. Got a new battery, drained my brand new battery in a month and half. Then got it calibrated and I haven't been able to drive my car since August in about 4 months only had about a week and half worth of driving with the device. I was only supposed to have it in my car for 3 months. Now they are saying I didn't keep up with compliance because the device wasn't working. The work order for the inspection I asked for is still pending, they never sent the work order for the inspection into the service shop. On top of the shop not even filling out the paperwork correctly so I couldn't even do the compliance from the beginning, given me problems from the very start. They suck

We just got it installed- beeped most of the way home. Next day, did the exact breathing and truck won't start now. Called the CS #- which by the way is INCORRECT ON THE DEVICE!?!- 1st lady barely spoke english, had no clue how to help us... called another # and she informed us that it's probably defective and that we'd need TO TOW THE TRUCK BACK TO THE SHOP WHERE IT WAS INSTALLED!? After she had me disconnect it simply by unscrewing it and waiting 20 seconds. Her first sentence to me was, don't worry I'll have it running within half hour... she said the message "try again and breathe harder" means it's probably defective. We have to pay for the tow and a new install and then " they'd reimburse us"!?! There has to be an alternative company that makes a similar device! Awful to put people through the stress. I will be contacting the state of MN to get answers ASAP.

Intoxalock is a scam they constantly charge you fees and your bill will go up every month due to violation from there piece of $#*! devices draining your battery I went through 3 battery's and 2 alternators never I repeat never use them there customer service is in India after paying 500 a month for 3 months strait I gave it up and parked my car I'll let it sit there $#*! intoxalock never use these ppl they are a scam so your research and find anyone else but them or you will regret it come 2 months in when the issues start

Avoid at all costs. READ YOUR COURT PAPERWORK CAREFULLY. I realized after they had spammed me with mail and I finally signed that they were not even an approved company by the Court.
They will nickle and dime you every chance they get, and are offended when you ask for an explanation as to what random $1-5 charges are for.
It is nearly impossible to speak with someone on the phone, and If you can reach someone expect to be interrupted and talked to rudely 99% of the time.
Last but not least, after your device is approved to be and legally removed, THEY WILL CONTINUE TO TRY TO CHARGE YOU FOR "ROADSIDE ASSISTANCE" AND MISSED CALIBRATIONS. THEY ARE SCAM ARTISTS PREYING ON PEOPLE AT THEIR LOW POINTS. AVOID!

Don't even want to give it a 1 star! This company it set up for your battery to constantly die which causes a lock out. They then charge you $75 to reset it. Total scam! Should be out of business.

This company completely sucks! Any good review you read is totally fake. This interlock has killed 2 of my car batteries, one BRAND NEW. The interlock will go off randomly WITHOUT beeping so you don't know to blow until your entire car alarm is going off. They say you have 2 minutes after you turn off the car, and you can start it without blowing. That put me in a lockout TWICE! $75! Because I started my car with 20+ seconds left on the timer. It messes with the whole car alarm I had a passenger that opened their door at the same exact time I started my car which caused my alarm to go off and would NOT stop when I blew. I MYSELF had to search up online how to fix it. They only send reminders for payments so that they're getting their money. When it's time for your lease to be up they don't send any reminders at all so you have to extend your lease and pay even more! WORST company and service I've ever received. I do not recommend this for anyone unless your rich and don't care about having problems.

Mailed back my home unit, got a charge for 1700 on my credit card. Called and spoke with them stated they received the unit and that I would get a refund in 3 to 5 business days, still no refund called back 2 more times states be patient refund coming, then still no refund called abc was told they didn't receive the unit. Spoke with the "specialty unit" states that they did not receive the whole unit, received everything but the relay. And maybe ups damaged box and repackaged! Horrible horrible DO NOT USE THEM THEY LIE AND STEAL YOUR MONEY

I get nothing but fees added on because the customer service is horrible. I had just gotten it installed and made a few errors and each time they charged me the lock out fee. I explained what happened and still. I was on hold numerous times for over 45 min. Missed my appointments twice. Car would not start it would ask to blow so I did and then it would say blowing and turn off. It should say sampling and passed. This is going on now for awhile/ and no help. You have to blow 4 to 5 times to get it finally passed and not just say blowing. Also it goes off a lot in short drive a and long drives. Almost got into 2 car accidents. And I feel out of breath. I get I got myself into this but I still deserve the help and not get robbed of fees. The device itself is huge. There are many other companies with less fees and smaller device. I am changing my devise and I am afraid to ask what they will charge to uninstall. 1,000 maybe. Never in my life have I encountered this service. I am a hotel manager if I sis this I would be fired. Thank you hope this helps others not make the mistake.

This device is the dumbest ever invented it drains your battery and then you have to jump or charge the battery and then they violate you for $80! $#*!s!

This is the worst company ever to exist.
For starters you have to go thru the WHOLE menu to speak with a live agent. The live agents are clueless to any of your compliance information, even when they ask for your court ordered information. Some of the live agents give you conflicting information about your removal date and removal procedures.
For so many entities to be connected, they don't connect. They charge you fees that nobody went over with you about.
They need to have a better device to work with regarding the plastic mouth piece... either provide a mounting device for the unit or a screw in piece. Its very risky to be driving and the mouth piece falls off and you have to find it.
I pray I never be in this situation to have to use this outfit, because it will be a ABSOLUTE NO!
Lastly this company charges ridiculous prices compared to other gigs. This is like the Waldorf Astoria on Interlock Ignition companies.
Go with another company, so you won't need a frustration counselor behind dealing with them!

This is by far the most terrible customer service i have ever experienced. They require you to service the devices every 30 days or so but all the service centers in my area have been closed for the past 5 days due to inclement weather. I called yesterday and was on the line for over and hour and the rep told me they had extended my service due date. I went out to the car later that day and saw that it had not been extended. I called again, was on the phone for well over an hour again and was told be a supervisor that it would be extended. I woke up this morning and went out to the car and it was still not extended. I have now been on the phone with customer service for over an hour. They are telling me that my only option is to have the vehicle towed to a service center because they are unable to connect with the device. Well... i cant have it towed to a service center because they are not open and will not be open anytime soon due to the weather. So i am now without a vehicle. The customer rep that i spoke with said that it was "my decision" to wait until the last minute and miss the due date, but i the service centers have been closed for 5 days so not sure how that is my problem. I would NEVER recommend using this company. It has been an absolute NIGHTMARE.

The first thing that surprised me about the organization was how archaic the technology is. It looks like something from 1985, but yet it's supposed to be some thing that officially reports to the court. Also, as many have also referenced these people have terrible customer service, and will give you fake violations just to get your money. Trust me. I only went with this place because of a so-called discount I got with my attorney, but I wish to God I would've just pay more money and went with somebody else because this place is awful. Awful awful. Imagine working hard and making sure you do everything right and they still pull you up on fake violations and they say well you have to pay to get it fixed even though it wasn't your fault. You pay insurance as part of your monthly lease but somehow insurance doesn't cover faulty equipment so you have to pay for it all they want is your money they have it set up in their system for the thing to show a violation every other week or so that you can come in and give them extra pay on top of what you're already paying for the device. Do not do not! Do not to go with them unless you like headaches, stress and being ripped off

Don't use this service. Their equipment malfunctions and they take zero responsibility for helping you resolve any issue. Make sure that you use SMART START if you have to use a service like this. PLEASE HEED MY WARNING.