Intoxalock® Ignition Interlock Device

My car got into an accident and was totaled. I had a new car to put the device in 2 weeks prior to my next calibration due date. They kept telling me I had to wait for the claims department to contact me before I could schedule the new installation. As my Calibration deadline drew closer I called them up everyday to see why I hadn't been contacted, and to make sure I didn't get reported to a violation. At first they introduced me to break State law to avoid a compliance issue, then I was told it was taken care of and the wouldn't accidentally tell the State I wasn't compliant. Everything I was told by everyone I talked to was complete BS. The never made my new installation appointment before my calibration date, then falsely reported me to my States DMV to a violation. My removal date was in two weeks, now my license is suspended and I am required to have the device for another year thanks to the complete incompetence of Intoxalok.

Due to a state computer glitch, I had to reinstall my device, this time I opted for Intoxalock over Smart Start strictly because they had a closer service center. HORRIBLE customer service, they add fees for everything, their equipment is shoddy and even the service center that removed my device three weeks later said the same thing. Paid extra fees to remove and reinstall with Smart Start. Avoid Intoxilock at all costs!

From the incorrect install, to wait on phone over 30 minutes per call, to charges even when not authorized and yet still not vehicle to drive - going on 2 months

INTOXALOCK DEVICE, drains car batteries, destroyed my cars electrical system, company has so many hidden fees, and tried to charge me over $800 for 4 month usage. Another company, $200 more would have paid for the whole year. Their company in ILLINOIS was busted for COMMERCE and COMMERCIAL FRAUD. Go figure. Don't trust TRUSTPILOT's 4.6 RATING, ALL OTHER RATING AD's rate them below 2. Their average rating is actually 1.15. READ THE BETTER BUSINESS BUREAU COMPLAINTS ON INTOXALOCK. You'll be glad you did. You'll also see that they have a lot of LAW SUITS against them. They don't back up their product because when it comes to paying damages their devise done to the car, they won't pay. JUST READ THR BBB COMPLAINTS. Just say... GOOGLE, BETTER BUSINESS BUREAU COMPLAINTS-INTOXALOCK. YOU'LL WONDER WHY THEY ARE STILL IN BUSINESS. BUNCH OF PIRATES RIPPING EVERYONE OFF.

DO NOT USE THIS COMPANY! Absolutely the worst experience from my DUI was having to deal with this company. The literally provide no customer service. You cannot get a hold of anybody. The location I signed up with closed down and I had to drive to a different city, and that location was also CLOSED! I had to take another morning off work and drive to ANOTHER city, meanwhile absolutely no one is answering my calls! DO NOT USE THEM!

Man please stay away from these clowns all they want is money I literally called to set up an install had a gut feeling I should do research after I was getting called by their other employees while I'm on the line with one all ready lol after I dig deep I found that everyone who uses this IID is instantly regretting it with hidden fees and car damage and the old faulty equipment that makes you pay more because it is always messing up anyways they got the 27$ from me and then I called to get a refund they sent me to 7 different people and then told me they would call me back hahaha what a shady ordeal thinking about lawyering up to stand up to the non sense that everyone should be doing so these clowns can't do this $#*! anymore get them out of business! Pics below of these clowns calling me non stop so much it went to spam risk lol ‍

Drains battery, had to get a new one
Not properly installed
98% of customer service sucks/rude
Be ready to wait 30min plus to get through to a live person
Faulty device

Wish I read the reviews before I picked this company

Intoxalock is the WORST company I have EVER IN MY ENTIRE LIFE had to deal with. If you have to have an interlock device in your car go anywhere but here. Their customer service is almost impossible to get a hold of and then when you do you have to call with the same request 3-4 times before getting what you need. I had a judge wanting to put me in jail because I could not provide her with the reports from Intoxalock. What judge is going to believe they wont give them to you. I had to escalate almost all of my calls to a Supervisor and even then still had to call back with multiple requests. I was billed for lockouts while my car was reportedly at the service center and it was a nightmare getting the charges credited. These devices are required by law and it should be required that we are able to access the information we need more easily. I have the app but you cannot request reports that way. Because each report costs 50.00. Fees they do not tell you about. This whole system just wants money. They do not care if I violate my probation due to their carelessness and stupidity. I am beside myself with how poorly they are allowed to run their company and get away with it.

Have had problems since day one. Hidden costs defective interlock devices. Lockouts for no reason. Company that resets Devices said would not recommend them to anyone that ripoffs

DO NOT GO WITH THIS COMPANY, At 1st it was fine, my truck just had a new engine installed and it died starting last week, so apparently in the middle of Corona virus, no work, no food, no money, they are charging me$75 for a "lock out" and another $35 to the shop recalibrating it. This is a HORRIBLE company, go with any ANY other breathalyzer company, just not this one. They will over charge all the time and you're forced to pay it. I'm strongly considering keeping my appointment today and having it REMOVED because there employees are incompetent to no end. HORRIBLE HORRIBLE company.

If I could, I wouldn't leave any stars. This company is only after your money. DO NOT CALL them & give them your information, they steal your money off the bat & you'll never be able to get ahold of them again. I have tried calling for weeks, multiple times & still have not gotten my "REFUNDABLE deposit" back. Customer service will take FOREVER to answer you as well. DO NOT WASTE YOUR MONEY OR TIME!

When dealing with a DUi, there is a lot you have to navigate. Your own personal responsibility, your relationship with alcohol, and the damage you've done to the community at large. One thing you don't need to have to deal with, is a sketchy and shady interlock company, that will pinch you for every penny, especially when it comes to pre-scheduled maintenance, and hitting you up with Fine after Fine despite the fact that you had already made your scheduling time clear. This is the kind of company that won't respond to phone calls, if you're lucky enough to get someone, or on their ineffective app, which they tout constantly with their robot caller system, get it somehow never gets through. I advise anyone who has the ability, not to use this horrible company. They will swindle, lie, and cheat every step of the way. Dui's are serious, and you should reevaluate everything about your life after you receive one, or the last thing you should do, is add some money grubbing, horrible, all for profit corporation to your list of troubles when you're dealing with this a life-changing dilemma. Don't drink and drive, but if you are caught up in the system, evaluate all of your internal and external problems, and then gain your driving freedom, Without the use of this swindling horrible company.

I would NOT recommend this company to my worst enemy! No one in customer service has a clue to what is going on or how to do their job. The only way to get anyone that knows what is going on is to leave a bad review! Even then they are no help. I have NEVER seen a company with so many unknowledgeable customer service representatives. Even the devise can't tell when your car has been turned off and will still ask you to give a breath sample! So when you turn your car off you better be ready to get out! They also can't show you proof that you failed to give a sample unless you get a court ordered subpoena! This is the 2nd time mine has been extended due to me "not giving a sample" after I turned my vehicle off when getting home from work, all because they "say" they have a photo of me still in the vehicle. That's 8 extra months! Their device should recognize when a vehicle has been turned off and not ask for another sample. If you are looking for an interlock company this is NOT the one you want I PROMISE!

The only thing I can say that is slightly positive is they make sure and take their $105 plus $40 lockout fee every month. I had complications from a surgery and didn't drive for 5 months but they still got their money. Not only did I have to replace my battery but now they are saying I have to tow my vehicle to the service center to get it recalibrated. I have had nothing but problems from day one and I would strongly suggest to start clear from this horrible company. #1 Go with someone cheaper. #2 Go with a customer service that actually does something instead of leaving you on hold for 1.5 hours. #3 Go with a company that doesn't straight up LIE and say they are transferring you to a 'senior technician' and just put you back into the que because senior technicians aren't even a thing.
I wasn't aware that there were other options for interlock companies and it's worth it to pay the $300 and something dollars to get it removed and go with someone else. Oh. I forgot to mention that it was $315 and a 45 minute drive to get it installed in the first place.

Worst company I have every dealt with customer service is nill, big run around too many hidden fees,red flags since first call,need to get media involved in this company so others stay away and don't make mistake to enter into this confidential network, check all reviews, this company robs customers and even installers contracted through Intoxalock will tell you its a company very difficult to communicate and deal with, can never get a straight answer or the same answer to frequently asked questions, people who answer phones don't do what they say they will and very hard to get a manager or supervisor to talk to which definitely is a BIG RED FLAG,why are they hiding from customers? Well to find out every time that you try and ask its confidential, this isn't THE CIA,it's a bunk company out of Hogsville Iowa, that every time you call you get a different person and when they give you a call back number the never answer

I called their main line for support. Got a person on one ring and when I told him I was asking for support he put me on hold for ever. Only interested in sales no support

Can't get a hold of anyone, absolutely horrible customer service. Did a chat on their site and they sent me to a different number and still can't get in contact with anyone.

This thing locks me out all the Time nobody ever puts any notes in the system and always gives you a fail evwn if your not in the car, they will charge you money won't give it back, and thwy can never read your unit, they always try to find ways to charge you more money and they never take blame for it, i'VE HAD TO REPLACE MY UNIT SEVERAL TIMES SAME ISSUES. It's hard to get a hold of anyone to speak with they do not make it easy, and system shorts out all the time

They are the most horrible company I have ever dealt with. They have hidden fees they basically steal money from you. Worst company ever! Don't go to them

My original sentence with this device was six months. After six months when I called to get the device removed Intoxalock told me that I had to use the device for another three months. No one had any talks a lot could tell me why and calling the state of Missouri led to an endless circle of found trees that never got me through to anyone. So I served another three months and just called to have that they have the device removed and was told that I have to use the device for another three months, but Intoxilyzer claims that they have no idea why. If the state made the decision that I have to use that advice for three more months. They must've based that decision on data that data could've only come from Intoxalock yet in taxa lock times complete ignorance about why the state might have made that decision. This is a scam. And talks a lock benefits by continuing to extend the leases. Have any of you gotten your device removed after the first period of time that you were sentenced to use it? I'm guessing the answer is not very many of you have, and that we've all received extensions

PEOPLE, READ THE BETTER BUSINESS BUREAU COMPLAINTS and all the LAW SUITS against them. JUst say, GOOGLE... BETTER BUSINESS BUREAU COMPLAINTS... INTOXALOCK. Their 4.6 rating is a lie too. Just go to BBB. YOU'LL CONVINCE YOURSELF that this company will be a big mistake for you.

If the device senses ANY ALCOHOL FROM ANYWHERE it charges $80 and locks you out, also it drains the battery, but if the battery dies they charge you $80 and locks you out. If you don't drive the car, $80 charge and lock-out. Terrible in your car, EVERY SINGLE EMPLOYEE IS INCOMPETENT. "Supervisors" are horrible people. Strictly a cash grab. Does nothing to deture influenced driving. Perfectly able to do any drug on earth in mass amounts while driving with this device and it will not make a peep. You can drink as mong as you can afford the $80 charges. Worthless, POS.

I called Intoxalock with a question regarding my device and it really floored me how rude the customer service rep was. I was amazed at the impatient's and irritability that I was immediately greeted with. I so look forward to getting this bulky and awkward Intoxalock device out of my vehicle so that I never have to call or deal with Intoxalock again. AVOID THIS COMPANY,