Intoxalock® Ignition Interlock Device

I wrote a review before and that seems to be the only way you can get anyone to contact you! If you need help, Good luck!
My account has been closed for 2 months and I am still getting emails saying that I'm getting billed for my monthly fee. I have attempted to contact someone to ask to stop sending emails, but, of course, I can't. I have had nothing but problems since I started. The price of installation was 3x what I was originally told and there is also an uninstall fee. It took several more hours than it should have because they were using a faulty device. When someone from client care did get to me, he was very nice and offered credits to my account. I would have rather had the cash back, though, because we were only going to use the device a short period, so credits were not needed. They did end up sending a check for the balance.
I feel like this company is one that hires another business to reel you in. If you put in an inquiry, they will call right away. That's the only time! They are the ones who give out misinformation and then you are sent to another part of the operation and you don't speak to that original person again! Maybe I had the misfortune of being an exception to the rule and normally things go well. I don't get that feeling, though.
So, whoever reads this from Intoxalock, please stop sending emails and saying I'm getting billed.

This device is not compatible for use with German cars PERIOD! They are crooks! The local service center was awesome in my home town. But the device and Intoxalock's support is horrific. The device uses too many amps to allow the car to perform correctly. It just isnt designed for foreign autos. Esp high end German vehicles though they claim it will work. It doesnt and they misrepresent themselves. DO NOT WASTE THOUSANDS OF DOLLARS IN REPAIRS, BATTERY PURCHASES, AND TOWING BILLS... STAY AWAY FROM THIS PRODUCT... SCAM ALL THE WAY.

I live in Washington State for the most part intoxalock is awesome, except when you get a lock out that you have no control over, one of those reasons is a failed breath temperature, it costs 75$ when this happens, and I called to ask how I could avoid this the first time it happened and they had no answers and eventually hung up on me. Then this happened again I called again and still no answers, I asked to speak with a manager to dispute the charges and ask for further help on stopping this, they put me on hold for over a hour untill I just couldn't hold any longer, I love the device, easy to use, but when it comes to customer service, I dread ever having any issues.

I signed a 6 month contract woth them and their devices are completly inaccurate. They charged me 180 $ a month because the device goes off and locks you out for no reason... i repet this is nothing but a way for them to rip you off. Intoxolock is going to rip you off. I highly sugest to go toanother company. You will save your selfs an arm and a leg. Trust me! Joseph leon

They will charge you about $200 a month by failing your alcohol level with a falls reading once a month like a clock. Do not sign a contract they are in contact with local enforcement who will protect there's interest. Because they get paid directly. Read about lawsuits against Intoxalock.

DO NOT SIGN A CONTRACT> DO NOT FALL INTO A TRAP

A company if this nature stealing money from poor and hard working people should stop. My son had tried to amend his record but this is not the hobest place to handle. We are not in a third wirld country yet where all kind if crines exist. So I pray and continue to hel my son with his complam with Intoxalock while pursuing with our House Reoresentative on this case. Please all whom are dissatisfied with this service, please do tge same. All of you deserve to be heal wuth dignity.

Intoxalock charged my credit card the bi weekly fee. Then charged my card doubled the amount for the same fee.! I called and the rep stated they charged my card by accident {which I have in an email} and that accounting will be notified.NO ONE NEVER GOT BACK TO ME SND I THEN HAD TO DISPUTE THW CHARGE WITH CHASE.! Well they sure knew how to respond then, WITH A $30 charge back fee.! This place is a complete JOKE and will be waiting to fill out my class action lawsuit forms as soon as one is filed.! Which I know it will.! You all take advantage of the vulnerable individuals that are trying to take care of their mistakes in the best possible way.! It won't be long until I see someone really gets into the behinds of one of the top executives.! I did not proof read, you get my point.!

I have had this machine for 6 years. I'm due to have it removed in August. Starting in Dec in MN where the temp can get to -30 in the winter, I started having issues I have not had with them. I have been charged multiple times for a lock out due to early start. The early starts have been flagged because I started my vehicle with the count down still running for the 3 minute count down to restart without a sample, I have not done so if there is less then 10 seconds left. I have been working on disputing the fees for over a month and everytime I call I'm told A their supervisor is in a meeting or B they sent their supervisor a message and will get back to me, which has not happened. So now I'm expected to pay a $300 bill which is usually $96 in order to have the machine inspect for issues and they expect me to take a day off work to do this. So they do not understand extreme cold weather isn't the best for these machines to opporated in, and I remove the machine to take in the house so it's out of the cold.

Whatever you do do not get it. My car was fine I just got a inspection done right before I got it put in my battery was fine alternator and starter everything new. I think they hooked it up wrong to my car cause after I got it installed I started having electrical problems my car wouldn't start the machine wouldn't cut in at all and all they say is it's your battery or alternator when it's not. I will get a jumpstart and the machine still doesn't turn on so one day I jiggled the wires and heard a spark then it turned on. They try make me pay 300$ just to get an inspection and to get a new device when it's all their fault this is happening tho. My brake lights wouldn't go off or my radio wouldn't turn off even after I took my keys out the car so it did nothing but drain my battery. It will mess your electrical system right up and they won't even care. I remember one time the machine wouldn't cut on so I called them and they gave me troubleshooting tips where they told me to unplug the machine and plug it back up did that and it came back on and I was in a lockout had to pay to get it out of a lockout because their machine didn't work and I followed their trouble shooting steps. It's a money scam they are out here scamming ppl I'm seriously thinking bout filing a lawsuit against them at this point

The units are faulty. I don't drink. I do not like alcohol, I haven't since I first tried it. So I rarely ever have a drink. At first it was a great excuse so people wouldn't push drinks on me. I am the sole driver since the one who was charge with this device, cannot drive due to a suspended license, and he hasn't even used the device once. I'm not even the one who has to use it. It's failed me in the middle of a road trip after many passed tests, before the fail, and right after the fail. And now that we're almost finished we received a Vol 11 which is an unauthorized start... how does that even happen? Well idk either, you can't start it without using the intoxalock... the company is bull$#*! and their service reps are the worst customer service employees I've ever met. I've worked in customer service for years, never have I met so many representatives who don't help you. Everything is your fault, intoxalock can do no wrong. It sickening to think about all the people that intoxalock has screwed over.

I am writing this because as customers, we should not have to deal with this extortion and illegal money scheme. The company is not operating with integrity, they will come up with charges you never were told about, they will charge fees that seem made up. This company is a trap and they need to be reported to the US attorney for investigation for bad business practice. I live in Colorado and I am thinking of contacting the attorney General and the Iowa state government. If you read this, go with another company. If you are reading this and are doing business with them, let's all start filing complaints with the BBB and the US government or your state attorney general... This is incredible that they can get away with this illegal money scheme and prey on customers who need this to survive. They use the fact we got a dui as a reason to rake money. I don't know about you but let's shut this company down. Take logs, and record calls, gather the evidence. As Americans we do not deserve this. This company has to be the worst ever. Let's all start filing complaints and take them to court. What the hell is Hogsville Iowa? Who is the owner of this company? Can we all file a class action lawsuit? This is wrong and this company is worse than anyone. Don't give them business. Bless you all, we will get through this and take action, as customers, we do not deserve this illegal scheme. We are good people who don't deserve to be robbed. Let's take action.

I don't know where to even start with this company not only a WEEK OF HELL its still on going. Have had the Intoxlock system in my car for over 7 years so I know how the system works. This company told me I needed a up grade and that it needed to be brought to the auto service center. That new equipment would be sent overnight. The appointment was made by them to bring in the very next day. And let me tell you this is Monday going on Tuesday. Something told me to call the auto center before I went to my appointment to see if equipment was there. Service guy checked and they had nothing. They placed the order a second time for the equipment to be delivered overnight. Now it's Wednesday call the service center to see if it was there nope. Wanted to talk to a manager. Was promised but definitely lied to that equipment will be there on Thursday. Nope called the service center on Thursday and no equipment. So at this point with no car for a week I definitely was looking for a different company. Needed to cancel my debit card and get a new one so charges couldn't be made on my card when I told them to remove it. I had enough BS for one week and still no equipment on Friday. If you go with this company you're a DAM FOOL!

So today was my calibration day. Came to my normal Auto repair center. They put the handheld on the machine to be recalibrated and the machine died in the middle of the calibration. It came up with an error stating return unit to intoxalock immediately. So this has now left me stranded at the auto repair shop. Cannot start my car of course. This same issue happened to another one of their customers yesterday. Of course they could not give me a replacement handheld because they have no more left. And they were supposed to be overnighted a couple from lovely intoxalock the day before which they haven't received yet. Luckily the owner's wife of the shop is a sweetheart and found another handheld at another shop in the next town over. She took time out of her afternoon today to drive over there with my handheld to pick up the new handheld. Otherwise I would have been stuck paying for a tow to the other shop. I have 5 months left on this torture nightmare. This is totally getting out of hand. Really... What in gods name is happening?
If I could give negative starts I would. I have had nothing but issues with this terrible device since day one.

I can drive fine but i have a learning disabliity they bont explain anything its in the book all i hear i dont read so good due to mild dislexia had a couple of questions they made me feel dumb wouldnt answer my questions. Im pretty sure she didnt know the answer. What was worse i think she didn't care to help me out so i was to embarressed to call again so i keep getting serchareed again again again. This is the first bad review ive ever wrote i hope it will be the last i get no enjoyment out of this.

I would give zero stars if I could. I have to go to court to face a possible license suspension of ten years because I had alcoholic car wipes in my car that created a false positive breath sample. I called in to their customer service at the time the device was giving positive breath samples. So I called in to try to obtain voice recordings which could help me with my case as the breath samples were. 255 and I was on the phone troubleshooting with them coherently. They said I need a subpoena. I talked to my lawyer who said you cannot get a subpoena from a hearing officer. So I have no access to evidence that could save my license. I also called for a complete device violation record for which they charge me 25.00 dollars for. I have only been a customer for 9 months. I used to have Draeger interlock from 2013-2016 they gave me a device violation record for free, 2 years worth and I haven't been a customer of there's for 5 years! This company has left a worse taste in my mouth than any other company I have dealt with. Have had about 6 lockouts or so in 9 months. I had Draeger for 21/2 years with no issue. The only reason I didn't go back to Draeger is because they are longer available in my area.

When you call them they can't help you or get you to the right department they like to charge you but not explain what it is for. It's to late for me but I wouldn't recommend this place.

I had an intoxilock device installed in my car at the end of May it shorted out my battery and I was absolutely never able to drive my car until I had the device installed.
Eric my "" customer service agent was so quick to sell me the product and promise everything and offer discounts none of which actually happened then he never responded to any email nor did his boss. And intoxilock customer service is in India and nobody there has any idea how to help you. In fact they have flat out lied to me because they don't have any facts.
The intoxilock device is extremely difficult to use it requires you to blow as hard as you can for six seconds out and then three seconds in and then another three seconds out which is absolutely impossible. As a result I was always locked out of my car. The device requires you to blow like every couple minutes so when you're driving around and you literally cannot blow hard enough to keep your device moving it is a safety hazard.
I was promised a weekly rate and the actual rate that they are charging my card is double that which I was promised. There are many additional fees!
I am extremely unhappy with intoxilock and I had the device uninstalled. Intoxilock was a complete waste of money and time

So I have to get "recalibrated," and the beauty is that my court dates have all been postponed indefinitely. I was supposed to be able to get it off in April. I haven't driven my vehicle since March due to working from home and coronavirus. Then I'm being mandated by intoxilock to get calibrated, BUT I COULD ONLY BE HELPED IF I EXTENDED MY LEASE. I Then extended my lease to then get the bait and switch. I was told that they couldn't extend the deadline for calibration. The real question is, put my family at risk to get a car calibrated? This company is the ruthless. I have no problem paying money every other week, but putting me in a legally binding agreement out of leverage in their position is dirty. Scumbags

There's a reason why they only have a one-star review they have the worst customer service. They have a system that will drain your battery and they call that a violation because they think you're tampering with it b*******. I was supposed to have it removed 11/24/2022 they supposedly sent my compliance review to the state. They told me the state denied me for absolutely no reason. I have been working very closely with the state. The state never received my compliance review from intoxalock. Intoxalock refused to send it. Intoxalock is holding my perfect record hostage. Intoxalock is making their own rules that have nothing to do with the monitoring authority. The monitoring authority are asking me to have intoxalock send the compliance review. I,the customer and the state are requesting them to send my compliance review they still refuse. They are lying they are cheating company because they don't want to lose revenue. I am hiring a lawyer to get them to do what they are legally required to do which is report to the monitoring authority. I have never been so disrespected by any company in my life.

This company sucks
This company sucks. The device is difficult to use. Doesn't work properly and will leave you stuck on side of the road.
Customer service is non existent and it will take you minimum 30 to 60 minutes to talk to someone who couldn't care less.
STAY AWAY FOR SANITIES SAKE!

Where do I begin it will destroy your vehicle take all your money with or without your consentthe odds are you Will never regain your rights with them it will be your worst nightmare

These people couldn't care less if you are stranded and in trouble. They charge outrageous fees for every little thing. Please do NOT use this company.

Long story but here goes. I was required to do 12 months through the state of MD. First 12 months no issues with Intoxalock. After I completed my 12 months I called Intoxalock to inquire about the voluntary program. Never heard back from them via phone, email, app, nothing. About 5 weeks passed and I went in for my normal calibration and my service center told me they couldn't process it. I called Intoxalock and they informed me a new device was sent to me. I was without a car for a day because of the issue but hey no big deal. Got new device and shipped back the old one in their pre labeled return box. Tracking shows it delivered to Intoxalock but then I start receiving notifications that I have overdue equipment… I have called Intoxalock a dozen times over the last 10 weeks to get it resolved. Each time I have to re-explain the entire thing to customer service, provide the tracking info, etc. I've escalated to supervisors who give me the same story that they have emailed the warehouse to resolve. I have spent nearly 30 hours on the phone with them or waiting on hold with no resolution. Each time the email the warehouse again I'm told to wait 3-5 business days. This place is an absolute joke. Now I can't even get the voluntary device removed without paying $1,600 for the device they can't find. This place is a scam. This is how they do business. They've acknowledged that my tracking shows it was delivered. I'm to the point where I'm going to have the voluntary device removed and report any charges they make for their misplaced device reported as fraudulent and let my credit card company deal with their incompetence.

I hope this helps someone out there. I get it. Nobody wants an interlock but this company is shady.