Intoxalock® Ignition Interlock Device

Absolutely garbage customer service, they jack their prices up for the fancy technology that isn't even required. They have so many different ways too steal extra money from you and they do so without remorse. Of course, the counties that promote them all know and get rich off of it themselves. Extortion at it's finest. Do your homework and find a better company before committing to Intoxalock. I hope they all go broke.

After installing the device, my son discovered the required DMV form was missing his midge name (their mistake) and could not be accepted. Three weeks later and no resolution. Customer support is horrible. Still charging my credit card every two weeks. Frustrated beyond belief.

I would give them zero stars if I could. It's all about money, I have had to have four different units installed due to them $#*!ting out on me, this is never an easy process, let alone having to pay for my vehicle to be towed and then be without one for weeks at a time. They are horrible at communicating anything, you'll never speak to someone who speaks English. They app is useless and has no information on it. Literally go with ANY other program, though at first glance they appear to be the cheaper one, you're literally getting what you pay for, and in the long run are paying double the money due to their nonsense. I don't even understand how they are still in business.

I have had this device for 12 months waiting to get removed. I have not had any alcohol in 20 years. I did get a dui but it was drug related. Makes no sense. This company has very shady way of doing business. They take money from my account all the time and I am going to look into this matter with an attorney.

System goes off every couple months and will violate you which makes you bring it to a service center and charge an extra $75.00 for non alcohol related. Credit's not given despite having to blow in the device within 1 minute. Service Centers near by "temporarily closed" with no notice, making you drive 20-75 miles out of the way. Customer service reps will not assist in scheduling you for an appointment. Recommendation pay a couple dollars more for those that can assist your needs better.

If you live in a state where it gets very cold out, you'll be up sh*t creek without a paddle. Then, had a faulty unit, it got replaced with another faulty unit. Both times mind you, I have to fork over money to have it towed to an intoxalock shop and BOTH times was told I'd get reimbursed. NOPE, I instead get credited the amount on my account so needless to say, I had a terrible Month and basically got one less paycheck for the cost of living. Plus on top of it all, cuts your battery life in half. Nobody there cares, it takes forever to talk to someone that doesn't understand you anyways and I will not have a total of $700 in tow bills added to my account that ends in 2 months…odds I get a refund on over paying?!? Ha

I don't even know where to start with this company. They are awful. To get me to go with their product they told me they would give me a $30 rebate. Still haven't received that. They also pride themselves on only needing to be calibrated every two months, yet I've had to go every month. And now, I'm being charged $50 because I was in a rush and accidentally forgot I needed to blow into the device to start my car. So now I have a violation for "trying to start car without giving a sample" like I'd have any chance of the car starting anyways without providing a sample? It's stupid and they are greedy.

First of all, this place has the absolute WORST customer service! The woman are worse then the men that answer, the woman, every single one I've gotten, are $#*!es. No one at this company gives a crsp about how ridiculously expensive it is and they will not work with you or help you if you can't make a payment! And it has caused so much issues with my battery, numerous times I got stuck with dead battery bc it will drain it fast. I could go on and on about all the bad things but the better question would be, what's good about interlock, answer is not a damn thing@ please spend money at another company

Sitting here having my device removed after 8 months of nothing but nonsense. The device will kill your battery. I bought a brand new one and it killed it about once every two weeks. Once you get your battery going they will put you in a lockout because your battery died. No problem though because you can just reset your lockout for the low price of $79.50. Customer service is incredibly bad, they are clearly reading from a script and if you deviate or ask a question they are frozen with no idea how to reply. One time they told me to disconnect my battery because the device was malfunctioning, and doing that put me into a lockout and I had to fight tooth and nail to get the fee waived. They will put you in an endless hold loop, hoping you give up. Don't give up. Get a portable battery charger. Be vigilant. Drive your car every single day. Stay one step ahead of them. I've never been happier to be done with any company more than I am to be finished dealing with Intoxalock.

Interlock is horrible they claim they are the best but in fact even the DMV claims they are getting worse and worse. Every appointment I make they send me 45 minutes away from my home to these getto like establishments and on multiple times they set my appointment and I arrive and make me wait half hour or more in these shady locations. Then make excuses for why you have to wait when they clearly made other appointments to squeeze in new clients at your expense. Let alone the cost is three times as much as other companies and the line behind me as I'm writing this review is growing SMH but ask them they are the best ya we love just lining up to hand you out hard earned money

The device drained my car battery. I called them to let them know and they said it would be taken care of. But after we hung up, they hit me with a violation and a lockout anyway. I WILL be in contact with my lawyer. They also rejected court ordered documents for payment for the device and still charge me every two weeks. F*ck this place. Oh and don't bother pressing 1 for English. You still won't get anybody who speaks it.

My name is Lindsey Hartman, I'm out of Cheyenne. Called for a solid month to report my car was still being worked on after my sons accident. It's still not fixed and the demand I tow it to a place 45 miles from me to do the calibration. Why am I just leavening this? Why has not 1 person said a single word other than it's in maintenance and call us when it's fixed?!? No what? And car still isn't fixed so that a 100 mile tow?! N

I have had nothing but problems with this device since its been in my car and now here we go again it is 7:25 im supposed to be at work at 7 and may car wont start cause the machine keeps saying its too cold what am I supposed to do be late everyday when it actually gets cold out ive already had to replace it because they said it was faulty this company has been a nightmare to work with so far!

The customer service well there isn't one. I've sent out 6 emails. Over the winter I had to buy a battery and then a jump box because it kept killing my battery. I tried calling and asking what I should do and no one emailed me back and when you try to call it's impossible to talk to anyone. I still haven't gotten a email back. If you wanna talk to someone call from a different number it works everytime.

Interlock is nothing but a huge money game. They do not care about the people that have them. In fact I believe they intentionally take longer to process things so you end up having to pay more. My car has been in the shop for over a month now. Because of issues they are pretty sure was caused by having the device put in my car. Don't really know yet since they just got permission from Interlock to work on it. Even though week one I did all the paperwork that was asked of me so they me to so that the shop could get the override code. Then since I was going to miss my calibration appointment they wanted to give me a violation. Even though I started two weeks before trying to get it changed. That was two weeks ago now and I still don't know if I got it taken care of. Now my car is in the back of the shop waiting to be worked on still. The people are not helpful or even friendly and that's if they do actually answer. Horrible Horrible company

Worst company I have ever worked with. They had the dmv paper work filled out incorrect three times. Their customer service is horrible and they are not helpful at all. Don't ever use this company, waist of time, money and constant time on hold trying to get a technician on the phone. I promise you go use any other company but this one.

Has got to be the worst company ever. A legalized scam, tried to pressure me into buying their auto insurance, when I already have insurance, made a really big deal out of the sr - 22 filing. My insurance company did it for me. Had the unit less than a month and got lock out twice because of FOOD, constantly getting emails about a protection program, towing service, ride service. Stay away.

This is the WORST company ever. Devices are difficult to use and they charge you $75 for every blow that doesn't work right (not from alcohol) and make you blow anywhere from 5 minutes to 30 minutes while driving. Almost wrecked many times trying to get it to work.

They made things sound good, $75 to start and $45 bucks every 2 week, plus discount if you pay in full! Fast forward 2 weeks it cost me 275 to start, 55 every 2 weeks plus over $300 in undisclosed fees. After confirming no camera or GPS, I now have a camera that photographs everything in my car and a GPS block that obstructs my view. Good luck hearing the thing beep while driving. They are a total scam

I been sober for over 19 months and took 75.00 last week from my debit card.
I contacted them prior to make a complaint as they stayed with in 36 hours they will contact me.
They never did or I knew they won't. They never did!
I'm sure they did this many others and hoping a class action take place.
ASAP

Their customer service is HORRIBLE! I got a lockout because my breath temperature was too low- hello! It's winter! I can't warm my car up until I blow into the stupid thing, so I ended up paying $65 for the lockout and then on top of it they're trying to charge me $75 for a lockout?! Go somewhere else this place is the worst.

The worst possible company you could go with. Lousy service, very unprofessional, I was hung up on when I tried to complain about my XM antenna being disconnected when I had the device removed. They are the most expensive, And absolutely do not go with them. If you have any breathing issues, it constantly says blow harder and you have to blow, suck blow, if you have asthma or copd you will have major problems as I did. I was over charged for things I did not ask for and charged $67. For a week past my disconnect. Fair warning, look at more reviews, they will cheat you!

I had this device literally since Saturday, Nov. 28,2020 until Dec. 1,2020! I have called many many times to complain. Haven't driven my car since Saturday when I put the device in. Wanna know why?! Cause my battery is drained! Finally recharged it this morning, only to be stranded at a store. The battery died again. Now I have to get my car towed. Please stay away from this company. I'm a voluntary account. They have discouraged me greatly from doing the right thing. I have already spent over $200 in Uber rides and a battery charger! For the rep. To tell my end bill is $109 and I only had this device less than 72 hours is beyond me!