Intoxalock® Ignition Interlock Device

After I signed up I looked at the reviews and saw that ther were problems after a year I am tired if the lies after disputing lock out charges they blocked my access to statements and cannot or will not fix it I have filed a complaint with the better business bureau and gone with a different company.

I paid $120 for device removal and $269 for early termination to switch to a different device and it was totally worth it. There are too many devices out there with a 3 second blow and rare rolling retests and stow away nicely. This one doesn't even function.

If I could give this place negative stars I would. The "customer service" agents are rude and have no idea what is going on. I have had nothing but trouble with this company, starting with reporting my case to the wrong county, then accusing me of doing something wrong, when the issue was their fault. This place is complete trash.

These guys are the worst. They sign you up, do a crappy job, do your docs incorrectly, and then there is no way to speak with a human being. Then when you want to end it, they never respond so you have to keep paying lease payment. A bunch of scumbags ripping people off!

They told us one price and charged us double! Constantly took out more money then they said they were going too! It also caused our car to stop working so now we have to get a new car and lost a bunch of money because they took out twice what they said!Do not use them if you can avoid it! When we called to tell them they were rude and lied and did it again! Horrible company!

I paid all these exorbitant fees to have this inerlock device in for 6 months. I did. Then they sent a notice to DMV saying that I didn't do the entire 6 months. Their typo on my invoice shows my lease date ending sooner but you can see I paid all the way up to June, 2018. I can't get anyone on the phone from the company. They are fraudsters. Now DMV is saying I need to do one more month of interlock device but I have no driver license!

This company is nothing more than an extortion racket. They know you don't have a choice and they hit you with all kinds of fees. When the device does what you're already paying them for it to do (not let you start the car if you are over a certain BAC), then they charge you $75 to reset the device. Again, for doing what it's supposed to do. They refuse to refund these fees even when it is their mistake, like the device getting a false failed rolling re-test IMMEDIATELY followed by a passing test? $75 lockout reset fee. The mistake of the vendor (like failing to hook the intoxalock back up correctly after service?) $75 lockout reset fee. Do not use this company unless you want to be charged way more than you expect. Fortunately, this is the only time I've ever needed a service like this and I get the device taken out tomorrow. This company is a complete scam. Use some other company if you need an interlock device. They can't possibly be worse than Intoxalock.

Has has problems with not being told all the violations that come with this device before you take it home because I was told about none of them and if anybody else is having the same problems I'd like you to comment because I'd like to get a petition going stating that these devices are being handed out without permission or instructions on purpose so they can collect money. Does anybody else think that it should be illegal for them to give you this device without teaching you about all the violations first because every violation causes you to pay money and if you do not have money like me then it leaves you without a car or being able to even get the device for quite a while.

Company will send out information on usage of device. It will then result in you having a problem which they will charge $80 to fix. No customer service they don't even answer phone. When they do you will be transferred to another department which never picks up phone. This company should not be allowed to stay in business. If you go with them they will keep charging you until there is nothing left.

They charged me three times for refusals that went off after I shut the car off and clicked on it to shut it off immediately. You have no recourse, it is complete extortion. Give us money or lose your license and probably get tired and good luck getting it out of impound. They are one of the worst companies. They have a rating or 1.12 1 us as low as you can be.

They have the worst customer service and they lie about their contracts rates! Don't waste your time or energy with them! What I should have done is ask for a copy their contract before using them, as I got total f$&!ed by them.

This company is basically a scam and finds any way to charge a fee. Dead batteries. Employees that just talk in circles and do nothing for the customer. I was charged for errors on the devices end and have to pay the cheap unprofessional third party companies they use to install these things. On top of that I have to pay the ridiculous fees that have 0 correlation.

The customer service is outsourced and you can't speak to anyone until you give them money. There's a fee for everything. The device kills your car battery and they charge you a fee for that. I had to use someone else's card to make a payment and they illegally put it on autopay and took hundreds of dollars without permission and their customer service department lied to me more times than I can count.

They tried to scam me out of two $75 lockout fees while I had the device (car was being serviced both times, and Intoxalock had been properly notified). Now, over 3 weeks after the removal of the device and the closure of my account, Intoxalock is still charging me a "Roadside Assistance Fee". I find this criminal, given that they never provided me with any assistance whatsoever, roadside or otherwise, nor did I ever request any such assistance from Intoxalock. Buyer beware. I do not recommend. If you have any other option to using Intoxalock whatsoever, even if the non-Intoxalock option includes jail time, take the non-Intoxalock option.

To begin, the hold time is ridiculous. EVERY single phone call is frustrating, annoying and rarely accomplishes anything. Two weeks ago I was transferred to about 13 different people. They SAY your call is being recorded but IF that is true, does anyone ever listen to the call for "training purposes", unless they specifically train their customer service employees to say they can't help you but they'll connect you to someone who can...then they connect you to someone else who also cannot help you.
After 2 hours on the phone on 10/21/23, one person told me "the company has you on a hamster wheel". Intoxalock KNOWS that their devices are defective, giving the driver erroneous readings which causes violations, which provides Intoxalock with more $$ through the violations and also by keeping the device on the car longer. The company should be investigated for it's practices and the number of faulty or defective devices it installs.

This company does not honor what customer service reps say. I have been waiting for an installation form to send to dmv for five weeks, while I am paying for the device and car insurance but can't drive. Every rep says 3-5 business days and are dishonest. I have been waiting for 5 weeks and have called them every week. Customer service is based out of India, difficult to understand, dishonest and dont care. The CEO Kathy Holland does not operate a reputable company. Please delve into actual reviews instead of the five stars advertised on the website. Choose another company. Intoxalock is making money daily while I wait for their form to send to the DMV. I wish a rating of zero was available.

Ive had to use a couple of different interlock services, Intoxalock is hands down the worst! Rates are cheaper than most but do not be deceived! This device charges you for things like turning the key before blowing! Company insists you leave the vehicle on a trickle charger if you are not driving, it draws power constantly. When it has successfully drained your vehicle battery prepare for power interruption and towing charges, will ultimately fall on you. Their main office is overseas so you'll also have the pleasure of navigating their phone trees and useless technicians who will try and rush you off the phone. This business sole success lies in its ability to extract cash from your pocket at every turn!

Intoxalock does not help the dealership or us. Dealership calls and spends much time trying to resolve lock out as they do with other companies with like devises... no luck. I as the customer contact company and after lengthy discussion with agent reading state statutes to me can charge me $40 for a two hour window to take truck to be calibrated and then maybe we can get repairs done. I was reminded that repairs are required to be scheduled well in advance and by the way I need to sign a new contract which has to be mailed back before any work can begin. So I guess a month from now with all their fees and paperwork completed I might get my vehicle out of the shop(they may charge me rent). Seriously does anyone believe that is in any way fair or anyway to run a company. ( the rating should be minus 2 stars)

Customer service over seas like everything else in this world of America you do not get the same information from one person. Blew over got a lock out from food blew within one minute disputed the 80.25 charge due to being told if it's 5 minutes or less it wouldn't be a violation still was obviously their equipment is faulty as to left the dentist blew a. 44 but still ended up starting the car makes no sense at all even the service guy at the original install said it was a money thing with the Intoxalock. Already pay an arm and a leg granted yeah along the lines messed up but why do people need to be penalized right down to the bone?

I have had the run around with this company and have been charged for things that I shouldn't have which I called and had it corrected however upon closing my account I reached out to them to close it months ago when I got my license back and to no avail. They have bills that don't add up and or are just put on just because. I have been told that I was able to close my account at $140 and now I'm getting a bill for $275 and I'm blown away. I've been on hold now for 45 minutes and the time before that it was almost an hour. You reach people that shuffle you back and forth. If you read this do not put yourself through this chaos …. It's not worth your sanity or bank!

This company sucks…I have been impacted greatly by Covid as I am in sales and don't make the same money. I'm a single mother and doing things on my own…. I had trouble paying and needed relief…they have no sympathy. I've met two ladies that were able to help verses all the times I've called about lockouts and other questions I needed answered. The customer service sucks so bad…the device goes off while your driving which is a safety hazard. If you can avoid getting this don't get it.

Well I'd love to know why I haven't gotten this removed yet. I've requested it at least twice. Have heard anything. Roadside assistance is just a fee. I'd say I've been price gouged. Charged for there broken machine. It's simply great if you want to have a wreck trying to blow in an overpriced breathalyzer.

This company has made my life a nightmare for the last 3 weeks I have had their equipment in my truck. 2 lockout from 4 faulty handhelds and draining my battery only to require you to keep having it towed amd paying them $85 plus $50 to get back on the road for issues that arent even my fault! How are they even still in business?!