Intoxalock® Ignition Interlock Device

This is a joke and a big money gimmick! Customer service and supervisors aren't helpful - the ONLY thing you can guarentee with them is they will bill your credit card regularly for anything & everything, but other than that good luck getting any issues fixed! Make sure you do research in the installing company first - if it's not installed correctly - it will cause damages to your vehicle. They will say they will pay to fix - ha good luck with getting any money from they! Do NOT recommend this device. Use a different device - do your research first!

The customer service generally sucks. It is outsourced to middle eastern countries so there is automatically a communication barrier. The device itself is archaic compared to others and the cost ends up being more because of calibration and lockout fees.

Horrible horrible company, very poor customer service, and extremely corrupt. Interlock device keeps killing my brand new battery and they charge me lockout fees constantly for a dead battery? My vehicle worked very well until I had this device installed. They also want me to pay for an inspection.

Worst company I ever came across. Shopping around do not use them they will con you out off your money. Horrible customer service all the care about is charging people for fees that they make up has they go. Don't use them the worst company I ever work with...

This has been the worst company I've ever had the displeasure of working with. Once you have an account, you will not talk with a human ever again. So don't expect your questions to be answered. They will sell you on other bulls**t that you don't actually need (roadside assistance, a sleeve, etc) and charge you for said items for MONTHS after your device was removed. If you call them about it, they'll ask you to send an email to their admin department, whom doesn't even exist (they don't have a phone number and can't transfer you). Once you don't have an account anymore and you need to talk to someone, you'll call and wait on hold for over an hour only to be hung up on or for the person on the other line to just breathe into the phone.
I'm truly f**king disgusted with this company. I wouldn't even give one star.

First they will give you a sales pitch that specifically says "All you have to do is pay $xx today and we will include the following at no extra cost" then they will list all the items that you will not be charged for. Good luck on that - when you set up your account online and actually review it, they do in fact charge you for the items plus additional charges you were never told about. If you don't stay on top of them, you will never get the credits you were promised. When it comes time to remove the device, you are charged account termination fees that were never disclosed as well as an exorbitant amount to the installer for removal which was never disclosed.
Bottom line, these people are skirting the line of illegal business practices very closely if not downright ignoring it and they get away with it because the state is usually complicit in the process to further punish you for your offense.
Stay away from Intoxalock at all costs.

Once again intoxalock strikes! Locked my son out once again, for no reason at all, and charged him! Crap adds up at almost $200 each time doesn't it?! Getting rich for being CROOKS! So sick to death of this crooked company and the people that own it, run it, and work it! Obviously no education or skills are needed for this job! You just have to know how to steal and be okay with it

The device occasionally sends a sample request after you've turned your car off and gotten out. They can see that your parked somewhere and not in the car. Customer service told me that this is how the device is set up. What I get from that is "Our device is programmed to cheat people out of money". Why else would they require a sample when your no longer in your vehicle?

I wish I had read these reviews before giving my business to these frauds.

It's shocking how incompetent the workers are. These people are dishonest. Period. I can't think
Of anything else they can screw up, but I know they will again. Shameful.

I had a great experience w/Matthew Beavers! Customer service isn't what it use to be, but after my one on one w/Matthew. It brings hope back! He took the time to explain everything & had a great attitude. Thank you for your services.

These devices are highly prone to errors and failures costing you money in fees and inaccurate reporting. I am on my third device in less than three months. Even though they have replaced it three times, the device faults into violations causing me to pay additional fees to the service center and the company. My device will let me start the car, and it continue to count down asking me to start the car, even though it is started. If the computer does not reset before the countdown ends, it will cause a violation costing me $125 each time. I have video recorded this several time for the service center to see. They agree that it is a device.

I was stranded multiple times with a small child. I had to replace faulty device 3 times. They scheduled removal on a Sunday instead of Monday. The agents are rude and have no idea what they are doing. The hold times are around 30 to over an hour. A total nightmare.

This is a big RIPOFF company! I've paid over $850.00 in violation fees and none have to do with alcohol. And that's not including the charges I was able to get removed. Customer service sucks no one is ever able to give a strait answer. There is absolutely, positively no way I would recommend these crooks to anyone!

The device always has issues that they "can't" see but know if you blow incorrectly. And customer service is absolutely the worst, never helpful and contradict what each other say and always hanging up on you.

$54 biweekly for a machine that will read deadly leaves of intoxication (while stone cold sober) but the car would still start, never reported to my probation officer, would lock me out for no reason at all and leave me stranded in the 113°texas summer. Car is disabled and they admit theyre wrong. Need a tow? Too bad. Here's a $10 discount next month. I received an email with instructions to help with the device in cold weather. It got down to 40 two nights ago. I followed the instructions in the email. Guess who woke up with a lock out. $75 they want... I'm so sick of this company

Have complained from first month of having it installed that it was draining and killing my battery went and bought a new battery and still had troubles called multiple times to complain had it in sleep mode still drained battery had to be jumped all the time. Now in shop said battery bad but what is draining it!? Sure they wont admit it's their fault. Even the shop slipped and said they asked for a new component because it's that!

They are horrible! I would never recommend. No supervisors. Customer service is rude. The device is garbage, and was installed in my car without my permission (doesn't matter why). Point is I should have had to agree to have this in my car. It's not even for me!

Do Not Call Them! They are Professional LIARS! Taking advantage of people who are vulnerable! Unusable car since its installed! I m the wife and can't use my car because these lying theives Only want Money for Everything And didn't put it in right then charge you for it stopping on the way home from The Installation! Crooks! Stay Away!

Customer service is the worst service I've ever had to deal with. I was charged 82$ for a violation that is literally impossible for me to commit. I am currently wearing a SCRAM bracelet that checks my sweat every 30 minutes for alcohol. Wether it me lotion, alcohol wipes, cologne etc. If I drink or use said products I go to jail. You would think customer service would listen to my case and help me retract this violation. After two days worth of phone calls they are unwilling to help me. I hope that some day soon the authorities will look into this company INTOXALOCK because it is a major scam.

This company is horrible! Don't even waste your time or money! They try to charge you for everything possible. Not only do you have to pay for an install, they charge you over $50 by weekly, $25 for a calibration that needs to be done every month, $75 every time you get a lockout! Then to top it all off I go to get the device removed and the company that they sent me to charged me $250 that I wasn't told about until I arrived! The worst company ever!

I am a DUI attorney and I am embarrassed that I referred some clients over to this operation. They looked professional but they closed down their shop in my town for financial reasons and require my clients to drive over an hour each way to get it serviced. To make matters worse, they refuse to remove their interlock device so that a local interlock company can install their own machine. I called them, spent an hour trying to speak to a human being, and was given the run around.

100% scam, do not get involved with this company. For 2 months I've had a device form them. 1st time they installed the wrong device and reported to the wrong state. That took a month to resolve. They pretended to fix the problem, changed the device (I paid for this with a promise they would send a check that was never sent) now they are not reporting to my home state. So for 2 months I've had and paid for a device I can not use, I would be 1/6 of the way through with this device, but now I still have my full time remaining because of these scammers.

I've had this device for a week and have a violation which is going to cost me $105, $75 to my account and 30 to re-calibrate at the shop
I called to ask what the viol 11, meant and I was told that it was because I turned the key before blowing. No one told m that if I turned the key that it would be a violation and cause a lock out.
I'm really upset, I don't have that type of money to pay for any violations.