Intoxalock® Ignition Interlock Device

I only needed the interlock device in my car for 3 months. The employee I initially spoke to put my lease for 7 months but told me it was fine. That I can just call them and remove at any time. Motor vehicles and the courts told me I had completed and that I could remove the device. When I called intoxilock to remove the device they told me I would be charged $180 for early cancellation. That I should of read the fine print on the lease. I would not recommend this company to anyone. Search another company with better reviews in your area.

Worst customer service ever. This device will freeze on you in cold weather and if you call in for help. They tell you to warm a towel to warm it up which, does not work! Then they will nickel and dime out of you each month! I was quoted $50 dollars a month and it is really over $100. Do not go with these people they will lie to you! Worst customer service ever. Yea if you call in for help just be prepared you will be on hold for over a hour each time.

Go somewhere else! After you pay them they act like they don't know how to answer your calls or questions and they are always hanging up on you! It's so hard to get someone to talk to you who speaks and understands ENGLISH! Why am I pressing one for English to get someone who doesn't understand a syllable I'm saying….

This company is the absolute WORST. The representatives and managers are horrible to talk to when you have an issue with your device. I have had several issues with my device. First they told me I needed a new device once it stopped working. Then they told me it was the battery so I literally got a new battery and literally 2 weeks later I'm going through issues with it again. My car is not an older vehicle. It's a 2019 with a new battery and when I talk to them including a manager, they were extremely rude with no resolution. I literally only have a few weeks to go with this crap and I'm getting issues after issues. STAY AWAY!

This is the SECOND TIME my vehicle has been completely disabled due to nothing I can control! This company has absolutely ZERO remote control of their interlock devices if you run into an issue out of your control... their only answer is "sorry, tow it, maybe we can reimburse you for your $200 tow if you email us your receipt we will "look into it."" okay, and what if I dont have the $200 to tow my vehicle? The company has been paid for their device routinely by me via autopay but you want me to TOW my vehicle because your service providers dont offer service? They try to control you using the words "state mandated."

They have companies that lie to them about doing a job and never do it! This company sucks and I would advise all to find another place unless you want to be scammed out of your money with lies! They say that they can help with any problem but didn't get the problem they caused to begin with fixed. They are a big scam and not a good company to deal with.

I have been requesting my $165 refund since February. Prior to yesterday I made two phone calls, after that I was unable to get through on the phone line I have sent two or three chat messages 4 emails and a text. Yesterday I finally got through on the phone lines. I was assured my refund would be processed that day and I would receive a confirmation email. The only email I received was a cancellation of my roadside which is what I got from every request by email. I called again today and now it's going to be up to 72 hours for that confirmation email for the refund even be processed this company is nothing but a bunch of thieves and I don't understand how the states that regulate this continue to allow this behavior I will be reporting them to my state and encouraged anyone else to do so.

Seriously, if I could give zero stars, I WOULD! I was supposed to have my home machine in December, it took a month for them to actually get the equipment to me. THEN, it was hell from there on out. They are supposed to deliver you a new handheld unit once a month, here it is, almost August and I've only been shipped my machine 2 times and they lost one of them. But I've had to go to my service center AT LEAST 8-10 times because the calibration days are off depending on if it was mailed or calibrated. Everyone you talk to on the phone besides a VERY select few never have a solution or they talk to you like you're stupid, or they just make up random stuff to hold you over until you call again and then the cycle continues. Seriously, just spend the extra money to get better service than this excuse of a company provides.

Terrible customer service and uninformative information, hidden costs, poor safety qualities, wear on battery, lack of roadside assistance and emergencies, wait for hours to contact them,. Bill costs are different due to hidden costs, high termination costs and removal of device, and highly not recommended.

I'm am in the city of St. Louis right now. This is my second device that has broken. I called intoxalock and the lady, that barely spoke English, said she can't help me for a week and can only tow me on that day. I am in the city. So I am waiting for a tow truck that hope he can be here by 7 pm. This company is absolutely awful. I am in a very serious situation right now.

I've called at least 6 times notifying your company that my vehicle was stolen I've been told several different stories on how to get my vehicle back in compliance as the calibration was missed. Now I have possession of the vehicle had the vehicle serviced for calibration by tow as requested and now I have to call again tomorrow because I am locked out they have no empathy for people who are victims and I already notified DMV of the status of the vehicle not being in my possession. My next steps will be to obtain legal advise in the matter since the company is refusing to work with me and getting my vehicle back into compliance for my license l.

Stay FAR FAR away from this company. They will steal your money with no remorse. They will make everything as difficult as possible and make your life a living hell. Most of us are trying to get our lives together and straightened out, however this pos company does not give af. I received a faulty device right out the box. Customer service is not on the same page and they will tell you something different every time. Canceling the lease even if youre not required to go through asap has been a nightmare for not only the consumer, but also for my probation officer.

If I could give zero stars I would, $#*! this company $#*! all of their bull$#*! charges worst experience I've ever had. They extort you in every way that they can and make it borderline impossible to get it out of your car. They set it up so you have to pay for an extra month lease ($120) regardless of your end date because of all the hoops they make you jump through to have it removed. I never violated a single time and they still found every way they could to charge me bull$#*! fees not to mention the $30 fee to close your account once finished. Worst experience I've ever had, not that anyone reading this will be able to go with a different company considering they bought every single one out so you can only use their devices. I'm surprised they don't have lawsuits against them for this kind of stuff, hopefully that will be happening soon. Anyways, $#*! INTOXALOCK!

Predatory company, terrible customer service, exhorbitant fees. After paying an arm and a leg for over 2 years, they still look for ways to violate your terms of contract and charge you 3000 to replace the breathalyzer.

Once they have your info, they will harass you over and over again. Their email threats have no way to stop more messages and there is no valid reply address. When calling, they will promise to stop the calls and emails, but they keep coming. If you don't mind being bugged forever with no way to stop them, go ahead and give them what they want - information and complete intrusion of your privacy.

Intoxalock is the worst scam ever and even worse that it's legal. They make you blow wayyyy too often and if you miss a blow they charge an outrageous $79 plus a scammy $3.19. It's unsafe to blow that many times and they don't care. Random times are at least every 10 minutes which is bs. On a 24 minute car ride I blew 4 times that's a little extreme. I don't recommend this interlock and will look into other options because I'm not giving my $ to crooks/thrives!

The first week, my machine malfunctioned. I was stranded in the middle of the road. The so-called roadside assistance people couldn't find a tow truck. I found and paid for one myself. It cost me 212.28 dollars and two days of my time to resolve the problem. I did all the work. More than two months later I'm still trying to get reimbursed. With a company like this, I definitely don't have confidence. I will be searching for a new service. One that actually cares for the clients who pay their salary

I was told that I will be paying the interlocks installation for $125 and $45.27 biweekly. So far in one month I paid $168. I have been trying to get in touch with them but nobody will answer guys do not go with this company... because it's a big scam it's not right what they're doing to people... there are other companies much cheaper. Like Drager free installation and $80 a month... but if each one of us agree. We can put a lawsuit against them... I spoke to a lawyer and he told me its possible. Just reply because The more people we are better chances for a law suit. I want to make sure that there is enough people to go forward with a lawsuit...

Do not get this device installed on your vehicle I repeat do not install this on your vehicle. I would not tell my worst enemy to get this on there vehicle. They will take your money for things that are out of your control this device killed my battery that put it in a lockout. Missed Dr appointments and Court appearances etc. Device can't be trusted. Go with Smart lock.

I just paid $500 to transfer vehicles and switch companies from lifesafer to this! What a mistake. I can never blow in it correctly, the timing has to be perfect. I never had issues with lifesafer, if u didn't blow correctly it says abort, doesn't trigger lights and horns. How in the hell r u not supposed to have a panic attack and blow for 8 seconds correctly with ur lights and horn going off while driving!

These people promised me in our inititial negotiations and contractual agreement that I would receive a $300 rebate. After I signed up and requested the refund they began to require forms to be completed that I did not have and then did other delaying tactics. They have tried to amend our agreement to it being only a $100 rebate. Also they have had their machine violate me three times that has absolutely nothing to do with the presence of alcohol (only systemic issues of breath readings) such as violations during short trips to the grocery store because the machine arbitrarily decides on a rare "retest" instead of a "restart" notice after the vehicke is shut off and I have exited. They charge $75 dollars each time for that. Fraud. I believe that they believe that they can do this because the state is threatening us with severe criminal penalties if we remove their extortion device from our vehicles.

Intoxalock, youre toxic. Try answering a phone and stop with the tech support from india. The minute im able to have this piece of $#*! removed for a better system from a different company the better. If you have mobile service come over here and get it out now so i can arrange for a better system to be installed...

Horrible customer service. Can never get transferred to a supervisor. Been sending paperwork to them through fax and email for 4 and a half months multiple times a day that they still dont recieve for some reason. Drains battery and alternator constantly then charges for lockout. Brand new battery and alternator twice for both within a year. I also called to let them know my vehicle would be worked on and they didnt put it in the notes so I had to pay lockout again.