Intoxalock® Ignition Interlock Device

Device drained my battery to the point that the device wouldn't even let me blow into.

FYI, I drive a manual car and could easily push start it. But not with this stupid thing.

Every call I've tried to make the people have no idea what they are talking about. They're all $10/hr call center employees that are not even familiar with the device, or automobiles as a whole.

I wish I would have read the reviews, steer clear of this company at all costs.

Horrible service. One month got three calibrator twice and still had to pay 25 to calibrate now same price and I have to go across town to get calibrator and pay 25. Was never given a heads up prior to re-sign contract for more time see was done twice and second time time told me well it's the law but I'm still paying same price as before and now I have to Uber to pick up and calibrate

I got in my car blew in my device tried to start car battery was dead got out with my jump box started the car that put me in a lock out the place is a rip off I feel sorry for anyone who has this company poor business good luck

Intoxalock has horrible customer service only good at getting your money but not after that several hidden costs and fees along with not honoring instal rebate. This company is greedy and shady do not recomend and afraid other options might not be better.

Yeah I am so frustrated. They were suppose to send paperwork to TBS for removal. Took them 3 months and several calls. I had to make call to TBS to get removal initiated and they never emailed or sent me paperwork it was done and good. I ended up paying for three more months.

First of all, I don't think intoxalocka cares what people think how they run their business. Where does the $80 fine go to that Intoxalock lot collect for when a lockout occurs?Do they profit off an imposed fine that doesn't have any ties to the courts. And then on top of that, Intoxalock will have no discussion about a lockout that's reasonable to the average person.

I had the worst experience today I didn't even do anything and my blower started giving me weird codes and then left work and my car won't start it took me over an hour to get ahold of someone on Intoxalock and she told me to take off the negative part of my battery wait a min and then it should restart it ended up killing my battery and now I'm currently stranded in a bad part of Denver and was unable to pick up my kids from daycare thank god one of my friends was able to get them and now I'm waiting for aaa and then call Intoxalock back to get my blower to work. Now i have no way to get home and it's getting dark. This is bull$#*!.

This company sounds great and is great when they first want your business and sign you up as a customer, but once they have you it's all DOWN hill from there. So before I start please beware, if you have another option please take it. I've been trying to get in touch with Intoxalock for 5 days now with an issue. Each day I have spent about 2 hours on the phone sacrificing my own lunch time and family time. Every time I have called I have been put through the wringer. In total I have probably spoken to 50 costumer service representatives, of which none were able to help me or the least transfer me to a manager or someone with more knowledge. A manager that can help you is none existent. It's very frustrating as you are trying to do the right thing and no-one is there to help you as they advertise to be.

I don't use intoxalock, but my brother does. This company is an absolute scam. It takes hours to get a customer service rep to even answer the phone, and when they do finally answer, if they actually address a situation, whatever resolution is promised never happens. And since you can never talk to the same representative, the next rep denies that the previous resolution ever even happened. Clearly, they don't do email so that they can't ever be held accountable. Their business model is clearly this-- rack up as many charges as possible thru lockouts of any sort they can orchestrate, including false alcohol readings, so that they can extend the requirement for an interlock device, and lie, lie, lie, deflect, deflect, deflect. Law enforcement should investigate, likely under RICO statutes covering organized crime.

Worst company In the world! Serious scam with different charges. Bad customer service experience, I will urge everyone not to patronize this company for your own good. They are scam. I do not recommend. If you have any other option, pls stick to that, by the way their idea of "Roadside Assistance " is telling you to pay for a tow and pay any charges from a service center and telling you to trust them to reimburse you for the charges. I warned you, kindly please don't have any business with this company called intoxalock. They are total scammed.

Extremely hard to operate, you will be charged monthly plus calibration fee plus any other fee that comes along. No one will be able to service your car or able to drive your vehicle. The test comes every 5 minutes after you started the car "called" random testing. If you have to drive 30 minutes be ready to blow in the device 5 times. Process you will have to keep your mouth on the device the entire time. You have to blow hard for 5 seconds then exhale for 5 seconds and blow again for 3 seconds without moving your mouth. If you fail, guess what you have to start over. Anyone over the age of 30 will have difficulty completing the task.

Do not use Intoxalock as your interlock system. The system itself is horrible you can't use germ x or even drink energy drinks (which the energy drinks is expected since most of them have sugar alcohol) but I used germ x after shopping for groceries and it locked me out and I was unable to start my vehicle. The only way to try and fix it is calling customer service which I had to wait Ofer a hour for someone to answer (many other people had the same issue) and also they charge you a 75$ fee "plus tax" to have it reset. Also for only 6 months of use they charge you almost 800$ which is higher than most places.

My son has had innumerable problems with Intoxalock. He has done everything he is supposed to do and has been eligible to get it removed for months, but they continuously impose random charges and lockouts. He has tried repeatedly to contact customer service, but every agent he talks to either barely speaks English or states that they've resolved the issue, and it happens again the next month. This company is horrible.

I had my Intoxalock removed two days ago and closed my account. And today they charged me $63.29. When I called I was told to call back later and hung up on. I called three more times and not one person could explain the charges. I am appalled.

They over charged me, left me with less than a dollar. Refused to refund. Only offered credit. Had to swap out their faulty equipment and told me i would be ubered back to work, the guy at the placed laughed at me and said they never do that.

They will charge your account for wrongful chargers and put you through hell to try to get a refund. You will have to call every day for a month straight to get a refund they keep telling you is being processed. They charge your card on file hoping you won't notice then transfer your calls endlessly, making you re explain your situation to each new person you speak to. They REFUSE to transfer you to a supervisor even though they are the only ones who can actually do anything to help. And even then it's a 1 in 50 chance that a supervisor will actually do what they said they would do. This company is filled the worst people alive.

This product has been in my car for 4 months now. My car has been to the mechanic every week sense it has been installed. They have made me buy new battery's and ignitions and still can't get the issue resolved but they keep charging me more money for it. The device hasn't worked properly from the first time we brought home until current. The customer service phone line for this company is a joke also. So hopefully after your car won't start because this device gives you bogus violations and you call to find out what's going on. Just to get treated like crap by the person on the phone after you waited on hold for a minimum of 30 min. And your now late to work.
Going to jail for my DUII was more pleasant than my experience with Intoxalock... and I had to do my time with the sex offenders.

Device drained my battery. Couldn't be recalibrated, they charged me for new device and shipping even tough thier product failed. If you have problems please report to your state DMV. These companies need to be held accountable for thier faulty products and terrible service.

Intoxalock shut my car. Turns out it was bad device. A week has gone by with missed work and hours on phone with them still no truck and they have consistently tried to say it was my fault. Continued to say i have to jump thu hoops that I've already been thru, and even made up excuses that I know are made up. I finally talk to manager today and he was 100% no help at all. Still n0 vehicle!

Got stuck in the middle of no where with this thing and was almost robbed as a woman on the side road. This thing shut down my car and gave me error codes that apparently not even the supervisors knew existed. If you get this device I garentee you'll get stuck and put yourself in danger because this device malfunctions all the time. I had my kid in the car frightened for our lives because this thing left us stranded because of a malfunction that the supervisors couldn't even explain

I had an old DUI ticket (20 years old) in a Pacific Northwest state that put a hold on my license because I didn't finish jumping through hoops. Had to get this thing to get the hold taken off. The state I am in doesn't require it however I don't want another hold. They sent a more expensive version with a camera that cost twice as much to install. I haven't drank alcohol in 10+ years, and about a month into it it said I was in violation 10 (not providing a good sample I think). Said it would lock me out in 4 days. Got it calibrated an in a month and a half it did the same thing! Have to get it calibrated AGAIN! That costs money. I will probably put a battery maintainer on the vehicle and let it serve out its time, it seems to fail on its own to run up costs. Check reviews and get something else, don't get yourself ripped off. And support is a foreigner who can barely speak English.

Worst machine ever! Worst customer service!
They are great UNTIL you sign a lease.
I've counted, 26 times n 20 minutes sitting in my driveway b4 it would accept a sample. RIDICULOUS right? Literally HALF of my drive time going anywhere is blowing into this machine as it wont take a sample. Trying to get help is just as frustrating. They are VERY condescending. Im soo done at this point, im having it taken out and going to a diff company that uses a very simple machine. I have to have machine for 12 mos, im going to lose the 2 months I've already had it by switching but I'd rather have to have it 2 extra mos rather than deal w this company 1 more day! Oh n rep jus kept tellin me id have to pay $250 in fees if i cancel cause i didn't call them to resolve it lol. WOW, I've been tryin to reach them for a month n half n have my own records.

I am completely aware getting 2 DUI's while under age was my fault. My DUI's were now about 8 years ago. In order to ever have a license again i have to have this bull$#*! device in my car for 5 years. I've almost completed 2. I've gone through 4 batteries, 2 alternators, had to get my car towed multiple times. Most of the people on the phone don't know what they're talking about. You're constantly on hold. It seems no one in this situation is on your side. No one wants you to win. No one wants you to have the option of getting a license back to make your life better. Its absolutely terrible. They just want your money and your sanity. In 2 years i've had to put at least 10,000 into this and thats not including the 15,000 i spent on my attorney, classes, and court fees 7 years ago. Lesson learned not to drink and drive A LONG TIME AGO. I just want my life back, this is horribly depressing. I question my existence everyday and i blame intoxalock and the system we live in.