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    INUINU

INUINU

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Overview

INUINU has a rating of 1.3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about INUINU most frequently mention customer service, shipping department, and free items problems. INUINU ranks 4115th among Clothing sites.

  • Service
    12
  • Value
    12
  • Shipping
    12
  • Returns
    9
  • Quality
    10
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How would you rate INUINU?
Top Positive Review

“Received my order and I love it!”

Samantha B.
1/10/17

I ordered the color candy jacket and I love it! I understand that it took some time because well, I ordered it during the holiday rush but worth the wait. I have emailed their customer care and I love how I was assisted. It took some time for my order to arrive though but again, it was worth it. Thanks Inu-Inu and will order again!

Date of experience: 1/10/17
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Top Critical Review

“They are thieves! Total SCAM”

Brian H.
11/11/17

They took money but never sent merchandise. Have emailed numerous times over 5 months and just get the same email about needing to talk to shipping dept. it is a total SCAM! Do not waste your money. Their good reviews are made by them. Id give a 0 star rating if I could

Date of experience: 11/11/17
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Reviews (79)

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customer service (14)
Thumbnail of user daras25
Pennsylvania
1 review
1 helpful vote
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July 18th, 2017

I got free shipping on my large order... so my squishy case, unicorn dust spinner, loafers and tee were all free. I even used my discount code to save. Very happy with my deal:)
Recommend!

Date of experience: July 18, 2017

Thumbnail of user meid1
California
1 review
1 helpful vote
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November 24th, 2017

I bought a shirt from Inu Inu and it arrived months later, way longer than the expected arrival date that it had on the website. The quality was pretty bad as well. Besides, Inu Inu is known for stealing designs and making shirts overpriced, where you can get it for way cheaper at a different store. For more information on Inu Inu's scandals and controversy if you don't believe me, go to this link please! It's a Tumblr blog that is all about further details about Inu Inu's scandals.(http://okwowcool.tumblr.com/post/*******009/shop-inu-inu-a-cringe-worthy-tale-that-includes)

Value
Shipping
Quality

Date of experience: November 24, 2017

Thumbnail of user emilys317
Pakistan
1 review
1 helpful vote
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September 12th, 2018

No doubt this company was way too great in the past but don't know what just happened and they are now full of $#*!!

They do have an awesome collection but they don't ship orders just take people money.

So I am kind of lucky that I have found another site that has the same sort of apparels and collection, prices are low and the best part is they give you the tracking number of your purchase in 5 days.

The website name is Femverse.com and myself, my friend and family opinion is femverse.com is better than inuinu.com

Date of experience: September 12, 2018

Thumbnail of user kendalls23
Canada
2 reviews
1 helpful vote
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August 11th, 2017

I ordered a shirt from there in April, and it took about 1.5 months for the shirt to arrive, but when it arrived it was the wrong shirt. I paid the difference to get the shirt I originally ordered (because it was overpriced to just send it back), and three months later I still haven't received the shipping code (which means it hasn't been shipped). I emailed asking for it for the second time, and I was told that the shirt I ordered was out of stock and if i wanted a refund I'd only be refunded the shipping price. I checked on their store and the shirt I ordered was in stock. Terrible service.

Date of experience: August 11, 2017

Thumbnail of user kelseyk8
California
1 review
5 helpful votes
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May 1st, 2017

They obviously took pictures from other sites then advertise them on their page, don't be fool by the pictures, you will NOT be receiving those.
First off, it took 2 months to arrive, obviously because they use "economy shipping" all the way from China. Contacted their customer service just to hear that "You will receive a shipping confirmation when they ship." Dude that's not even helpful.
Products arrived in a cheap thin plastic bag that's all messed up.
They stole the designs from well-known korean online shop then made their own cheap craps. The material is extremely thin and see through with bad stitchings that 're all wrinkles and tugging the surface of the clothing. I am a size 0-2 but the T-shirts are still extremely small and tight on me--> Another typical China manufactures' knock off tricks to save money.
If I want cheap Chinese products I could have order straight from China on Taobao myself.
So save your money and STAY AWAY AT ALL COST.

Date of experience: May 1, 2017

Thumbnail of user jessieb91
Canada
1 review
0 helpful votes
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November 25th, 2019

I bought for a 100$ for around 10 articles. I received 2 out of 10 and they never sent anything else and after a year of back and forth they still didn't give me my money or sent anything else for my order. They just stole from me.

Date of experience: November 25, 2019

Thumbnail of user theb59
Arizona
1 review
2 helpful votes
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October 11th, 2017

I wanted to like this site. Looks like a lot of cute items. Too bad I didnt actually get what I bought. I claimed my free item (paid something like $20-$30 for shipping) on may 29. After three months I contacted customer service. They said sorry for the inconvenience and that theyd refund 10% which never happened. Now, October 11, after over 4 months, still nothing. I just got scammed. Dont waste your time.

Date of experience: October 11, 2017

Thumbnail of user signem
Washington
1 review
3 helpful votes
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March 8th, 2018

Orderd 6 mo ago, folloewd up several times and keep getting same reply, *your order will be shipped soon*. Still nothing. I have asked for a refund and they refuse and just assure me again its on its way.
NO Doubt, especially after reading all other reviews, its a SCAM!
I am reporting them to the FTC as everyone else who's had problems with them should. This site should be shut down and the theifs behind it prosecuted.

Date of experience: March 8, 2018

Thumbnail of user katrinal10
California
7 reviews
4 helpful votes
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October 10th, 2017

Ordered Aug 3rd, still have not received my order as of October 10th. I understand some products from overseas may take longer, but they never mention it during the check out process. I contacted customer service twice now. The first time they offered me a 10% refund, but never followed through. The second time (one month later) they only said that my order was already processed... I know that- my money is already gone. I'm still keeping an eye out for my package, but I'm kicking myself now for not checking other reviews first. Don't shop here, the products aren't unique enough to be waiting this long.

Service
Value
Shipping
Returns

Date of experience: October 10, 2017

Thumbnail of user laurenm228
Michigan
1 review
1 helpful vote
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November 24th, 2018

A few years ago now I placed an order for a jacket and a pair of slippers that were supposed to be free. I went ahead and paid the shipping which was around $30. I cancelled my order a few days later. They had already charged me. And for weeks I constantly told them that i wanted my money back. My reply was consistently, "we with forward your request to the shipping department." The emails never went past that explanation. I tried again and again month after month and they eventually stopped replying to me. As a person who has and had no money at the time. I was furious and I still am. I wanted to get some nice gifts for my friends but found out that I needed the money for something important a few days later. Do not buy from this website, THEY DO NOT PROVIDE QUALITY SERVICE and if you have a problem, well youre $#*! out of luck.

Date of experience: November 24, 2018

Thumbnail of user crystalh74
Canada
1 review
1 helpful vote
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March 6th, 2018

Its been over 10 months since I placed my order. There were several items in it and I received all but 1 within a month and a half of the order, but Ive been waiting on the last item since; and it still hasnt been shipped. Ive emailed their support over 10 times and keep getting told theyll mail it out soon and it still never does. Their items are mostly bad Chinese ripoff site quality anyway. If you like waiting a year to get your order then this is the site for you!

Service
Value
Shipping
Quality

Date of experience: March 6, 2018

Thumbnail of user michaely88
New York
1 review
3 helpful votes
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April 9th, 2018

What a bunch of crap! DON'T EVER BUY ANYTHING from these people. They are complete bull$#*! artists and thieves. The will lie and tell you products are back-ordered, being re-ordered, apologize for out of stock items, and lie repeatedly until you get tired of chasing your money. Biggest F-ing ripoff I have ever seen! I hope they all get exposed or the scam artists they truly are.

Date of experience: April 9, 2018

Thumbnail of user inuinup
California
1 review
1 helpful vote
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January 16th, 2018

Inu Inu is a shameless scam of a website. I ordered a while back but never got my items. Sure, it was just one item and it was around 9~10 dollars, but do you know what you can buy with 10 dollars? A decent lunch. Something I will never get back. I emailed them after a month or two after I ordered because their tracking code didn't work and I didn't know where my items were (or if they even were shipped), and they so generously offered me 20% money back for an item I never got. That was when I realized that I would probably never get my money or item. Please save yourself the time and energy (not to mention, your money) and DO NOT SHOP FROM HERE.

Date of experience: January 16, 2018

Thumbnail of user paigef17
Massachusetts
1 review
1 helpful vote
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June 30th, 2018

Have been asking for a refund for 3 months. They keep saying my order will be sent out within the week even though I don't want it anymore. Customer service is also terrible.

Date of experience: June 30, 2018

Thumbnail of user suec115
GB
1 review
1 helpful vote
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December 5th, 2017

My son paid for delivery of a free item in August but nothing received 5 months later. Trying to get a refund but they state the order is with their shipping department so can't be cancelled until the shipping dept confirm that it hasn't been shipped. We will now be asking the bank to refund us the money, a total and utter scam. DO NOT BUY ANYTHING FROM THIS COMPANY.

Date of experience: December 5, 2017

Thumbnail of user rileya15
California
1 review
1 helpful vote
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June 16th, 2018

They dont ship your items and ignore emails. Ordered my item in early feb, its now mid june and i have emailed countless times with no response. So unprofessional save your money dont buy from them.

Date of experience: June 16, 2018

Thumbnail of user ay1409
California
1 review
2 helpful votes
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August 13th, 2017

Ordered two phones cases -- they came a month later and looked HORRIBLY DISTORTED. Absolutely NOTHING like the images online. Crappy quality that they charged me $30 for. I demanded a refund and they said I could pay out of my own pocket to return the items in mint condition (WHICH I DID). They asked for tracking info and for me to notify them when my return was delivered -- I did so. It has been a week and a half now and I have still not received ANY of my money back. HORRENDOUS CUSTOMER SERVICE! DO NOT BUY FROM THIS PIECE OF $#*! COMPANY!

Date of experience: August 13, 2017

Thumbnail of user sierral4
California
1 review
2 helpful votes
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August 28th, 2017

Wish I could give it a zero. Never got my item. Emailed multiple times and just got buffered by them. Looked up their location and it's up for rent. Do not shop here. They're scammers and steal art

Date of experience: August 28, 2017

Thumbnail of user coleb28
California
1 review
2 helpful votes
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November 15th, 2018

I tried to get my girlfriend some cute dog shirts for Christmas, their website looked legit so I ordered a few. They say 30 day return fee but they tell you after ordering there's a 2 month processing period. I agreed because I'd rather have them late than never. Months later I contacted Inu Inu again to ask what's happening and they said it's in the shipping department, I asked to cancel the order. They said they will tell the shipping department to cancel it and get back to me when it was cancelled. 8 months later I hadn't heard back and it had been bothering me but I never thought it was a big enough deal. I couldn't let go of the fact that I was scammed. I finally responded and re-requested to have my money back again and I disputed the transaction with my bank. That's where I am today.

Tip for consumers:
DON'T USE THIS SITE, IT IS A SCAM!

Service
Value
Shipping
Returns
Quality

Date of experience: November 15, 2018

Thumbnail of user emmab141
New York
1 review
4 helpful votes
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March 19th, 2018

Whenever I request a refund, they tell me to take it up with the shipping department. This is a complete scam. I have been waiting for my items for over 6 months.

Tip for consumers:
Don't

Service
Value
Shipping
Returns
Quality

Date of experience: March 19, 2018

Thumbnail of user melissaf79
Canada
1 review
3 helpful votes
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December 21st, 2017

Never will I order from you jerks again. I ordered over 200 dollars worth of your crap for my kid for a holiday gift. NOT one thing was here for Christmas. NOT ONE OF THE 6 THINGS. In fact I got a shipment notification on the 21st! WTF?

Date of experience: December 21, 2017

Thumbnail of user briel21
Canada
1 review
3 helpful votes
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August 11th, 2017

I regret buying from them. I wish I had looked at the reviews earlier. I paid a whopping $172CAD and made my order June 20th. I've only just received 4 out of the 7 items and it is already August 11th. As I am staying with my parents over the summer before heading back to school at the beginning of Sept, I wouldn't have ordered if I knew it would take this long. The items I received are SUCH crappy quality its just not worth the wait. Really wish I hadn't purchased from them.

Date of experience: August 11, 2017

Thumbnail of user saram187
Texas
1 review
3 helpful votes
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November 15th, 2017

For the record, INU INU is garbage.

I ordered an iphone case and a free hotdog tee from inu inu in the beginning of AUGUST. I live in Philadelphia, which is where the headquarters are located, and TODAY I am just receiving the tee, which was free, meanwhile the iphone case i paid for still is nowhere to be found. To top it off, the tee is not as pictured; the text is white on white and barely legible. As someone who works in an industry dealing with merchandise sales i am extremely disappointed.

In addition to this, my coworker who is a graphic designer did THREE designs for them and never was paid. Complete trash. Do NOT order from this site.

Service
Value
Shipping
Returns
Quality

Date of experience: November 15, 2017

Thumbnail of user jasminem87
California
1 review
2 helpful votes
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July 1st, 2018

It has been at least 7 months since I ordered $#*!ing glasses. I have emailed and have had conversations back and forth and I've been patient and now that I said I want a refund they will not respond to my emails. DONT SHOP WITH THEM

Date of experience: July 1, 2018

Thumbnail of user nathaliac1
Florida
1 review
1 helpful vote
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August 30th, 2017

I ordered a bookbag from InuInu 2 months before school started so that I could have it in time they said I would receive a tracking link when it shipped. Waited 2 weeks no link was received so I contacted them and they sent it to me turns out they shipped it to Buffalo New York and I live in FL. Contacted them about this mistake and they said they would ship it end of August almost 1 month and a half later which it should never take that long to ship something but I was patient near the end of August I messaged them again and they said it would be shipped first week of September and this point I was frustrated and asked for a refund they said they sent my query to their finance department and that they would contact me once they issued the refund. It's been a week still no word from them

Date of experience: August 30, 2017

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INU INU@shopinuinu www.inuinu.com www.shopinuinu.com www.shop.inu-inu.co www.inu-inu.co instagram.com/shopinuinu snapchat.com/add/shopinuinu twitter.com/shop_inuinu shopinuinu.tumblr.com pinterest.com/shopinuinu wanelo.com/shopinuinu shopi...

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