The website had all the parts I needed. The reviews were helpful. I submitted a question which was answered promptly. My order was processed, shipped, and delivered promptly. All of the parts have been installed and are working. My first experience with INYOPools.com was great overall!
I ordered a volt vacuum with a 4 piece pole. I received a small spa broom. When I attempted to get a return slip, I was denied. $91 wasted. I have a pool, not a small little spa. This was my first and last time ever doing business with them.
What a wonderful on line resource! I was able to easily find a schematic of my older pool pump and found the parts I needed to order. Good pricing, arrived quickly and is a quality product. Inyo Pools sent us a list of additional parts we may need in the future and how to guides. Excellent customer service for sure!
I have purchased several times over the years from INYO Pools and have always been satisfied from shipping time to product quality. They have excellent support available for any pool issues you may have. Highly recommend!
Easy simple on line shopping and recieved my pool robot cleaner in 3 days. I saved $500 by purchasing this product on line. The pool company wanted that much more. I'm very pleased. Great shopping experience!
The ordering, part delivery and support were exceptional. In a world where customer service is lacking your company does a great job. I did have one issue, the standard shaft seal did not fit properly onto the shaft. So I was forced to install the old one which is not ideal, it is many years old and will likely fail. The new one was notched in such a way it would not slide on the shaft. I tried flipping it, removing and playing with it the new and old but I could not get it to work. Perhaps you have encountered this with other customers? It just would not slide all the way down the shaft and sit the way the old one did. I cannot find any information online that shows this level of detail.
Again, the rest of my experience was top notch.
Opened box to find that the spring- loaded piece on the handle had fallen off with the spring. This was why I purchased a new one. I had no choice but to try and make it work. I would like to get an exchange for one that is all together.
While I am happy with my purchase I had concerns with the delivery process. In writing it states someone needs to be present for delivery to ensure items are in undamaged condition. This is the only way any type of return would be accepted if there were any issues.
I went out of my way to be sure someone would be available on delivery date. Then I received an email from shipping company stating they were coming a day earlier and nobody needed to be present. I tried to notify them that this wasn't the agreed plan. Nobody responded. The pool wall did arrive early. Thankfully it was in excellent condition. However, the terms need to be clarified before such return policies are implemented. It's not fair to the customer if there is zero communication between the company, shipping and customer.
Trying to get my pool equipment back up. Wanted to replace just a motor for my Pentair WhisperFlo Pump but turns that I needed to replace both separate motor and pump. Returned the motor and then ordered a new Pentair WhisperFlo pump. INYO handled both - waiting on refund still but not hassles just help.
Ordering experience was great except it wasn't clear to me how long it would take to receive the order.
Chose cheapest ground delivery option and figured it may take a week or two. Was extremely happy to see it at my doorstep in what I remember was about 4 or 5 days. Will not hesitate to use again in the future.
Overview
INYOPools.com has a rating of 3.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 1st among Swimming Pool sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members