INYOPools.com

Using them for all my pool needs for a couple of years. This is the first time had to return a half grid of a DE filter. They do not provide a return label. Tried to return it on my own but the return was more expensive than the item. They were of zero help but preferred to lose a client than to help out. Feel sorry for the company

Ordering product was quick and simple. Price was good. Shipping was on time. Only one issue when product arrived. Packaging was severely damaged but fortunately the contents were undamaged. Impossible to tell if this was the supplier or the USPS

Was purchasing pool motor to change for a friend. They seemed to have good pricing so I ordered the motor. We put on my girlfriends CC with proper billing info, but different ship to address. Their "Fraud Department" said they would need a Picture of Front and Back of Credit Card and ID to be able to process the order. Sorry, but my girlfriend does not want her CC or ID scanned and emailed online. Waste of time, CC companies have their own Fraud Department for bad charges, don't need an online company not accepting an order, the CC company can take care of that guys.

I ordered products from this company because I could not find it at local stores. Big mistake. It was my fault for not looking at their ridiculous return policy but with that said I followed their instructions to get an RMA form it took several days for them to reply still not giving me this form they require for you to return their items. They kept using stall tactics to not send me the form asking for pics of item etc. Needless to say I lost out &140.00 and still had to find right item somewhere else. Do Not buy from this company & if you do just know you will not be able to return it or get any money back. Do NOT recommend!

Originally purchased from a national pool vendor online. Apparently, they are having Supply channel issues as the store system and online system do not communicate. Stores must e-mail. Com for updates. Anyway, it took then a week to ship the wrong part and over a week attempting to reship the right part. Ordered from a second vendor, price was good, and after a few days I reached out and asked about delivery time frame. They told me it was on backorder and would be 60 days before it shipped. They were selling like they had stock. Good web sites will tell you if they are out of stock. Canceled that order too. Finally ordered from these guys. Product was in stock and arrived in three days. Pool saved. Moral of the story…. Do not waste time trying to save $30 bucks. Order from these guys.

I switched my purchases many years ago from another pool supply company to inyo pool, and just had a horrible experience. I order black 2 part epoxy paint over a week ago, really needed it to get my pool up and running for my business (campground), I just got off the phone with customer support. The company canceled the epoxy paint (out of stock) and didn't think it was important to contact me.( this is now 8 days later) No other alternatives or solutions. I just spent over $1600 and had more items to buy. I will find a new supplier and would highly recommend any business use caution when ordering from this company.