INYOPools.com

Products are very good. Company may not package components well and may damage the contents. The Inyo company may not cover the damage as to the recipient must respond with an assessment that there is no damage within a 30 day period. Inyo pools does not cover the damage if the damage is noticed or verified after that time period. I received my package but did not see the damage until 60 days. The package was not damaged but the contents were mispackaged and interior parts were damaged due to the placement of parts. The company should be liable for the poor packaging. However the recipient must verify that there is no interior damage relatively quickly. As a contractor, you may not utilize the parts that quickly. This is what happened.

Could not get product to me so they outsourced to another company but delayed delivery by days. Asked to cancel order prior to shipment and they agreed. Then charged for the product and wouldn't cancel order. Don't use them!

I ordered a pool motor and cancelled within a few hours. They sent me an email after i cancelled and said it was too late. The UPS tracking showed that they labeled it an hour after that email. Meaning - they knowingly shipped something i cancelled. Basically hoping i wouldn't return - i had to pay $76 for shipping...

I recently had to replace my pool pump impeller and the shaft seal. I reached out to INYOpools support initially to confirm which impeller and seal I needed. I received a quote quickly and placed the order. Once the parts arrived, I used instructions from the INYOPools site to replace the impeller and shaft seal with no problem. My pump is now back in service and working as expected. Highly recommend getting your pool parts from INYO!

I liked very much the way I bought a product with InyoPool. Very easy, very efficient and very clean. Easy to navigate their website. I am very happy and I recommend this Company as a supplier os Swimming Pool equipments and parts. They work with all swimming pools equipment brands and have a well stock of parts and I was able to find all my needs.

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RMA: *******

Your company is really the worst to deal with. You sent me the wrong item.claimed it was correct item.I sent pictures showing it was the wrong item... took two weeks to get an rma... than the items were shipped back and it was returned to you over 3 weeks ago. I was told a week ago 5/19/23 that the money was returned... a whole week later its still not returned and today 5/26/23 i call and ask for status of funds returned and you tell me youre returning the funds again today and it will take 2-3 more business days to see it on my account... i dont understand why you treat clients like this... i dont understand why youre in business when you have had my money for over a month and half you keep playing games... i dont know why you lie and claim funds were returned when a week later it wasnt and you say youre returning it now... you guys are really horrible

I order a valve(that I later saw on Amazon for half the price) and designated my street address that I have been at for 3 yrears. It was sent to my old address 40 miles away. I never gave them that address and when I called they said they couldn't do anything about it because I ordered it online. Didn't understand why that made a difference. After it was delivered to the house I preciously had sold, I had to drive the 40 miles...total 80...to retrieve the part. Never again!

Have purchased in the past a knockout tarp for my inground pool which goes over my actual cover to keep algae from growing. Lasted 5yrs and needed a replacement. Very ridiculous pricing... ie... cheap!... shipped sooner than expected... couldn't ask for more... highly reccomend!