iolo technologies

For a Software Program that takes complete care of your computer while you use it and whenever it is left powered but unused, I did not think that it could get any better. Well IOLO have done just that so it appears, with significant performance and new problem solving features in their new version 21.3. I have been using System Mechanic, now System Mechanic Ultimate Defense, for more than 10 years and so it seems that IOLO are continuing the established tradition of continuously improving their amazing product each year. I will continue to use System Mechanic Ultimate Defense on all my family computers, an additional bonus that comes at no extra charge!

Many thanks to the IOLO Team for for such a great product.

Peter S. Robertson

Spent hours on the phone with tech support to find out it was NOT toll free (when I got my phone bill). Nothing got fixed. Finally got it installed and working untill it wanted to update. Now it won't run, reinstall, or uninstall...tech support won't answer calls, emails or chat requests. Product works ok...just don't ask for help if you have a problem!

I ordered System Mechanic a year ago. It was so awful I had to uninstall it. So it became a distant memory. All of a sudden I get a notice that I am about to be billed $19.95 for another year of it. So I go on online chat with one of their "representatives" and tell him in no uncertain terms to cancel. He says he will. Next thing I know, I am billed for $19.95. I try to call them on the phone, wait on hold forever. So I go to chat again, get told there's nothing he can do. Avoid this company and their garbage softward LIKE THE PLAGUE.

I no longer have access to assistance from an I T person as I did when I was employed. Therefore, the Premium Service offered by this company and the System Mechanic has been very useful to me on my home computer. With System Mechanic, I can see that my computer is functioning efficiently. In addition, when I required assistance, their techs were able to log onto my computer and correct problems with my computer and when necessary they took time to answer my questions so that I could avoid other problems.

Bought a System Mechanic Pro disc to fix some issues I was having with my computer. The disc wouldn't load so I called their tech support number. All they wanted to do was sell me a service for $100 to fix the problem. I told them that I didn't want to pay $100 to make the software I had just spent $40 on work and I wanted a refund. That was March 19th. It took me until April 6th to get them to respond. At that point they wanted a copy of my receipt which I faxed to them. It took several days for them to acknowledge they received it and then several more days to finally send me the return instructions and authorization number. I sent the item back, it took them a week after they received it to acknowledge that fact (I have the delivery receipt from the shipper). Bottom line is today is May 5th and I still have no idea if or when I will see my money back which will be less the tax I paid for the item and the shipping charges..

Product never worked. Disappeared from my desktop. When I cancelled the service, the still charged me and told me, too bad. Do not trust these people with your bank account!

I signed up for System Mechanic and apparently along with that you get billed 21.32 a month for technical help! A total scam and they wouldn't refund my money.

The technician was way to understand and great to work with. He explained the root cause of the problem and also fixed it completely. I would definitely recommend his services to everyone.

The best computer services ever. I use Thier services very often and they always seem right. Their services are simple and efficient. It is a great service and I would recommend it to everyone

It is an amazing program. It is highly easy for use and user friendly. I have used it for like 3 years and I am amazingly pleased with it's results. I never had any issue with them.

Though it took about 12 hours to re-install Windows 10 and fix the missing module that cause the sound to not work, the technition fixed the two problems.

Cancelled my subscription after 1 year (which I paid for) and wanted a refund since they had already billed my card for year two. Been waiting 6 weeks for the promised refund.
I disputed the charge with Citibank and they were absolutely NO HELP. After "investigating" they sent me a packet of information that belonged to someone else. They said the charge
Was my responsibility. I thought--well, I've paid for this I will try to activate for the next year.
Nope--couldn't do that either. So--bottom line--I'm out the money, I have no working software, and I also no longer have a Citicard since they would not help me out.
THIS IS A THIEF COMP"ANY---BE VERY CAREFUL!

I found both of these products to be excellent both in terms of what they do and how much they cost. But when I installed the 2nd one--MyCleanID--my computer slowed down. So I chatted with USTECHSUPPORT online and after identifying myself, describing the problem and waiting for a techie nearly 2 hours to call me and get on my computer, he found the problem, fixed it, and my computer was restored to how it performed before the problem, which means my computer is going fast like it used to!

Have had service for approx. 9 months. Highly satisfactory outcomes each time. Very professional and efficient

The companys technician, Jon was very helpful to get their product downloaded correctly. He was very patient guiding me thru it.

System Mechanic is a very good system! This allows you to keep your computer system clean and safe. I would recommend it to everyone!

I'm in my 70's. My first computer was a 40+ pound COMPAQ with two 5 1/4 inch floppies and no hard drive. It had a CRT with green letters, (MSDOS was the name of the game. WAY before images or Windows)! I've been building my own computers, and using all manner of software, since before hard-drives, when a megabyte was a HUGE amount of space. ("We'll NEVER run out of space on that thing!" LOL). I only say that to say this ain't my first rodeo...

I bought Iolo System Mechanic several weeks ago. It never worked as expected. I called, "Customer Support", for help in fixing it. Their idea of customer support is that you can sit on the phone, literally for hours, or you can wait even longer for a technician to call you back. I actually got one of my 'call backs' well after we had gone to bed!

When talking to them, of course none of the problems are caused by their software. By the time I finally gave up, I wound up reinstalling Windows! THEN, I received a renewal notice in my email inbox!

I called to cancel the software and any subscriptions and this is where it really went south. The "Customer Service" person actually started to argue with me! I tried to break in and told him that I simply wanted everything canceled. He kept talking. He talked over me! I got pretty exercised and eventually asked for a supervisor. Naturally there was no supervisor available, but one could call me back - - - "in THREE TO FIVE DAYS". Then I asked for a supervisor in the US. Again, not available... And on and on it went. (He kept arguing with me up until I finally hung up.)

This is among the worst software I've ever had the displeasure of encountering. It is ABSOLUTELY THE WORST "CUSTOMER SERVICE" I'VE EVER RUN INTO! CAVEAT EMPTOR!

Iolo offers USTechSupport as an add-on online repair service (annual fee) that connects "live" to a computer for repairs.