Overview
iPostal1 has a rating of 4.6 stars from 2,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
"I love iPostal1! I'm happy that it is performing as expected. The staff at this location consistently provide service above and beyond, making the experience even better!"
I am new to iPostal and so far its been really easy to navigate and the account was very easy and simple to set up. Also love the rate. Thank you!
Hi Ms. P T.,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
The whole process was incredible. There were multiple addresses to choose from in the area that I chose and once that was agreed upon a virtual nortary public was provided to authorize the address.
Hi Monique,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service and our setup process.
Sincerely,
IPostal1
Simply convenient. I love the notary features and even on a Sunday night raining someone came on to help me
Hi Joseph,
Thanks for your positive review.
We had people like you in mind when we created our digital mailbox service. It is great to know that we were able to meet your needs.
Sincerely,
IPostal1
Excellent service from the team here in Round Rock. The agent was patient and made my interactions frustration free.
Hi Gilbert,
Thanks for your positive review.
Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
I was disappointed to be in line to be helped, The guy behind the desk helped two people who came in after I did. Basically ignored standing in front of the line. Then had to wait while he searched through a box of mail to find my mail. I'm a little worried. Hope this isn't the standard of care that I will receive in the future.
Hi David,
Thanks for your review.
We are sorry for any delays that you experienced when picking up your mail.
Our service standards dictate that your mail be stored in an organized manner and customers in-store be assisted in as timely a manner as possible.
We work closely with our mail center partners and will follow up with your mail center to ensure that these standards of service and quality are maintained.
Our Customer Service team will be reaching out to fully assist you.
Sincerely,
IPostal1
It is extremely disappointing that there isn't a local number available, therefore, I had to upgrade to a toll free number.
I was told, I cannot try again without giving up my current number.
This has caused a hault in my business and I will be discontinuing my services soon.
Hi Christie,
Thanks for your review.
We are sorry for the issues you described.
Our Office Plans provide you with a fax line and a phone number. Depending on the plan that you select, you can even choose a toll-free number. While you cannot select the exact number that you are provided with, you will be provided with options narrowed down by state, area code, or zip code. Depending on the filter that you choose, phone numbers that we can provide may have limited availability.
You are always able to add additional phone lines to your plan for an additional fee.
We see that you have been in contact with our Customer Service. We will investigate your specific case and then reach back out to fully assist you.
Sincerely,
IPostal1
Ipostal stopped my ability to use the site to see my mail. Said I owend $199 which was for a more expensive plan. I didn't sign up for the more expensive plan. When I tried to Call, Email and use their CHAT bot, I got NO response. I spent several hours trying to figure out what was going on without any help from Ipostal. The office that I was using in my home town to track my mail, said they had no control over ipostal and how they charged customers or how to use their website. I don't recommend you use this company. You can't speak with anyone when things go wrong.
Hi Sasha,
Thanks for your review.
We are sorry for the issues you described.
As long as your account is active and you have mail in your mailbox, you should be able to view that mail in your inbox.
You can always check your plan name in your Mailbox Settings and review your billing history in the Transactions tab.
Our Customer Service team works hard to provide the best assistance possible, and we are currently working to add more Customer Service representatives, to meet the needs of our growing volume of customers.
We want you to have a great experience using our service. Our Customer Service team will look into your specific case and reach back out to fully assist you.
Sincerely,
IPostal1
It would be great if there was an option where all mail is opened and the first page scanned, then we could pay a fee to scan the rest of the pages. It is sometimes difficult to know whether the mail is spam or not, just looking at the envelope exterior. Thanks
Hi Pat,
Thanks for your positive review.
We appreciate your valuable feedback and are always looking for ways to improve.
If you are interested in limiting your junk or spam mail, please take a look at the iStop Mail service that we offer.
If you would like to let us know more specifics, please write to us at service@iPostal1.com.
Sincerely,
IPostal1
I love getting my mail in a secure place. My apartment mailboxes don't lock and people go through the mail there.
Hi Kimberly,
Thanks for your positive review.
We had people like you in mind when we created our digital mailbox service. It is great to know that we were able to meet your needs.
Sincerely,
IPostal1
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
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Hi Vytenis,
Thanks for your positive review.
Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.
Sincerely,
IPostal1