IRS.govReviews 287

Was on hold, got through to an agent. She wouldn't even listen to my question or info. Kept talking over me and then started complaining when I said it was stressful and tense when it didn't need to be. I am the one who needed help. Asked for a supervisor ir transferred. She said a call back and kept getting angry and agitated. She kept making wrong assumptions because she was too impatient to listen, I tried to explain and she hung up. That is what you get for being patient?!

I called again after my 4 hour wait to get through to that bad tempered impatient creep - a different number and got help immediately. Great lady. What a difference! She apologized for the nasty person I endured before.

Unqualified incompetent employee #******* needs to be let go! She's way pass training to help. She's a lost cause.

I have never met someone competent that works for the IRS. Horrible customer service, messed up all three stimulus checks for me. For example, the IRS sent the first stimulus check to an address that was on my file two years prior to my current address. Yes - I had everything already updated. No one will answer the phone and if they do the call will be disconnected. IRS: great job on being the most unprofessional and unskilled organization that I have ever known.

I have been waiting months for my refund. The website is absolutely useless, they won't take your calls so how are you supposed to even find out why you haven't received your refund. They don't hesitate to take your money but take their time returning it... they should have to pay it back WITH INTEREST! Talk about a communist organization! If I could give no stars, I would as they don't even deserve one star. I bet they never stopped getting a paycheck even though they are not doing their job. They probably get pleasure out of causing stress on Americans. It's probably not even Americans working for them.

ABSOLUTELY LOUSIEST WORST COMPANY & CUSTOMER SERVICE EVER IN THE UNIVERSE & WHOLE WIDE WORLD! ABSLUTELY HORRIBLE & HORRIFYING EXPERIENCE & DESERVES NEGATIVE(-) &/OR ZERO(0) STAR!

There hasn't been a single time that I've logged into this website and not had an issue. They'll make sure that they get paid but that's about all they're good for. God forbid they meet you half way. It's always you doing 80% of the work. Forget meeting you half way, how about actually having a functioning website? I just tried to log in to make another payment that they don't need with money I could reaIly use and I can't even log in. "A technical error has occurred, try again later." No, I'm trying now, you're lucky I'm trying at all. I mean, do you want the money or not? Take it, and get the f*ck out of my way. Not only do I have to give the IRS this money that I could really use, but you're going to make it almost impossible for me to pay it? Is part of my payment psychological torture? Because using your website makes me feel like I'm losing my mind. Use that money to stay up to date with your website and make it easier to navigate. It's the absolute very least you could do.

You can't get more cliche than an IRS rep hanging up on you. I called because we got a bill saying we didn't pay our $4K in taxes, well we did and have the receipts to prove. After being on hold over an hour, she checked my account and said that she needed to talk to my wife because her payment came through as individual although ear marked for this specific account/payment. I am getting frustrated and asking her, this woman starts complaining that she's not feeling well and that she doesn't want to talk to me anymore. I asked if she's hanging up on me, and she said yes, and she did. Imagine acting like this at your job?

Received a call from the irs about my 3rd stimulus not received. I was told there is a programming issue and they have no idea when the error will be fixed. May not get my check until next year! If at all. She was able to tell me though she received HER 3RD STIMULUS CHECK! Such bull%$#@!

They sure scan levy my house and bills and and everything in between but they don't answer the phone. How am I supposed to set up a payment plan if the online portal won't let me, and y'all won't answer the phone. So unprofessional. They charge us out the $#*! to live life but can't even handle a simple customer service job.

Waited on hold for 90 minutes. I verified who I was and the client I represented. Then I was transferred to another IRS agent who "couldn't hear me" so she disconnected the call. Ninety minutes of waiting for two minutes of verification and then getting hung up on! What the world IRS! And at the same time, we are receiving tax notices and have two weeks to respond. How are these processes even acceptable by the American people? Come on now IRS! I will not milk my client for all of this inefficient waste of time! If they had it like that, they wouldn't be in need of an installment agreement in the first place! This whole day has consisted of trying to schedule an installment agreement for my client. I tried online first via the POA option and after everything is verified and I have the new amount to be paid and the due date, the website has "technical difficulties" and I am unable to complete the installment agreement. So, we then chat with an IRS agent who says that since we are logged in as tax professionals, they are unable to pull up the client account and assist with completing the changes for his installment agreement Why would I impersonate my client? Why is all of this even necessary? How antiquated is our government really? When is enough enough? Then, when things aren't completed by the deadline, the taxpayer is faced with additional penalties and interest... what a fluke! Upgrade your processes! Have a little more decency about yourself! Increase your care about servicing the American people! If this is too much for you to handle - outsource it to people who actually care and aim to lessen the burden of American citizens! Yes I am flustered and disappointed in what is considered acceptable. Hence this review. Hmph!

Makes DMV look like Disneyland. Made even worse since most of the more intelligent, agreeable people went on to IT, leaving all the simple-minded, uneducated, lowlife people to deal with clients directy. Should have signed up for Direct Deposit if I knew I would waste 6 months of my life talking to unprofessional, sub minimum wage mentality plebs giving contradictory information.

"If you're depending on the Government to help you out with a handout, you'll be waiting til you're old and grey, if it even comes" -- Truer words were never spoken.

Funny when it comes to their money they can react fast but when it comes to your money they don't answer the phone no one's available that's the American way $#*! I almost forgot. Lol not even mad no more the whole system is a joke..

As far as I'm concerned they can go f*** themselves or each other. They don't give a $#*! about us and definitely don't wana give out money that's owed. Such bs they taking so long to fix the taxes they messed up. And then to tell people with kids that we will get our correction latter... we just have to hold out for our younger generation to get older and these greedy old pos f**** die off and maybe it will get better, but for now f**** all the greedy sobs that run this shot now... I have a suggestion go practice safe see and go f*** yourself you pos lazy sobs... I hope I live long enough for the people to rise up and say f*** u we had enough and do something about. By the time you guys fix all the mess ups next tax return will be here so fu** you very much for being a pos and ruin what we call a great America.

It's been almost 4 months since I filed my return. I know how the irs would feel if i filed 1 month late. Do better

They are full of it. I have NEVER RECEIVED THE THIRD STIMULUS CHECK BUT HOW QUICKLY THEY SENT THE OTHER 2.

I am disabled yes but I try and manage. I am at a point where it angers me. Those who are still waiting, right now for the third stimulus payment it's ridiculous. It's almost the end of June 2021 any I have yet to receive it. I got the first and second payments with no problems. And to think all it takes is a push of a button. And trust me they are picking and choosing right now. I have checked that payment tool since March when third payments went out. My address, ss number, card number has not changed. I am around other disabled people on a daily and for some odd reason they have already gotten theirs. WOW! To all of a sudden disregard the people who really need it, is disgusting. I shouldn't have to call, I shouldn't have to check back numerous times! 1st and 2nd payments I got like everyone else why now does it take several months after the payments went out. AGAIN I SAY... AND QUOTE ME PLEASE... ALL IT TAKES IS A PUSH OF A BUTTON!

They stink. The whole ID.me thing is a scam so is their website. If you call them for help you can't understand what they are saying. Such a hoax.

Tried to get advice on how to dispute a penalty. Was treated with immense condescension and then they just hung up on me.

This is why people want less government, if this was a business it would have went belly up after a week but it's the government so it can keep on stinking it up

Stupid federal government stimulusbis a biluch of bull crap that its to help for the diasaster it caused well im struggling list house and no whire to live and the $#*!en government still kept the ehole stimulus to pay my child support and i can even support my self rigjt due this $#*!en pandemic bull$#*! stupid they payed themselves. And that money would have helped me get back into a home and find a new job. Now I have neither of the two plus all the effort I put in to get this paper work done borrowed money to file taxes for this $#*! zero $#*! you AND BABYS MOMAS THAT just want to have a kid and leave to collect money and laugh at the guy they $#*!ed under $#*! the kids. Here nothing o you hey are the other so bare and take care of he. FAT. HER IM DAD
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