iStockPhoto

They sign you up to pay $100 a month for ten downloads a month. Like a logical person, when I saw that I had 23 downloads built up that i hadn't used, I cancelled my subscription so I could catch up. It made no sense to keep paying them $100 a month for something I wasn't using enough. When I pulled up their site, all those downloads I had paid for were gone. F*CK YOU iStock! I NEVER would have signed up for a subscription service if I had known these were the terms. Maybe they bury this fact in their legal, but an ugly deceitful business practice and they should end it immediately.

When I decided to try Istock I was very carful not to have an ongoing subscription. I opted for "credit" program. However, I was billed as a subscription. I called when I noticed this and thought I had resolved the issue. They continued to bill me as a subscription. I have threads of emails proving that i cancelled the subscription. I actually had to go to my bank to force the return of the fees. Run from these guys.

They had a one month free trail period and on the first day I turned off auto-renew, but still get charged every month, trying to cancel my account since but no reply from anyone!

I get it that selling photos is what you do but dont FALSE Advertise saying " FREE STOCK IMAGES " because now youre trying to reel us in as a dollar sign! I work in Sales and Marketing - "People Love to Buy, NOT Sold!" Thats a fact add some Value to people and they will keep coming back.

They sell illustrations stolen! They don't give any security about the rights usages, They allows their users to copy and steal images with copyright, it is not professional towards customers!

I signed up for a free trial and forgot to cancel my account in time. There was no email to remind me that a paid subscription was about to start. The subscription started. I sent an email to their support team to explain the situation. They were clear that it couldn't be cancelled. Not only that, but even though payments were made monthly, I was subscribed for a year with no possibility to change it. I was therefore expected to pay AUD 1,122 (incl. Tax) over the course of 12 months, with AUD 93.50 already debited from my account as the free trial finished. After several emails, they eventually "offered" to terminate my account if I paid a cancellation fee of AUD 467.50 (incl. Tax). After attempting to negotiate with them and failing miserably, I eventually accepter their proposition. I had to call the support team as they stopped answering my emails for several weeks. I start free trials all the time and I have never ever had such a terrible experience. Even though they seem to have covered their backs with supporting policies, I believe such policies shouldn't be legal. It most definitely feels like a scam. Now I know, and I think everyone should now this about iStock until they rectify their methods.

While the image choices are great and so is the quality, BUT, and a very big but - I purchased credits on Friday. Now it is Tuesday and while my money was taken quickly, my account at istock shows zero cedits. I have written to them every day, with absolutely zero response. That is not bad service - that is absolutely zero service which says we want your money, but do not care a hoot about our customers. BAD, BAD, BAD.

I agree with everyone else's reviews below in how no cancellation reminder was sent! There's no option to remove your credit card! So I had to ask my cc company to block them incase they try to charge me again. I downloded a few photos on the first day of trial and never used it again. Had auto-subscribe off, assuming that would mean i no longer want to continue to use their service. They charged me one month fees, I contacted them immediately asking for a refund but they said it's against trial period policy which is complete bs. They said canceling my one year subscription is already an exception they're doing for me. So I better not get charged again. I've never had any issues with something like this with other big companies. STAY FAR AWAY FROM THIS MONEY GRABBING COMPANY!

Like everyone else, I also fell into the trap of a year-long subscription that, based on their claims, can't be interrupted.
The paid subscription activated automatically at the end of the trial period (of which I totally forgot because I tried their service once and then never again).
Once the paid subscription starts automatically, you will be charged for the first month.
If you tell them to cancel the subscription, they will inform you that it is not possible because you are now obligated to pay for the following 11 months.
They will point out, in the fine print of the agreement (which you probably didn't even see), that you signed a contract with the devil itself, and it's too late now for reconsideration; you are done, you sold your soul, and therefore, you are bound to a contract that is now in iStock's hands.

In fact, there is no option to manage your account from your iStock account; you can only read your account information, with no cancellation option at all.
The only option you can find is the upgrade option. If you want to cancel, you have to send them an email. The people who organized this are criminals.

This is not legal, regardless of what the fine print on the website says about the agreement. A contract that doesn't allow you to get out of it is not legal and goes against consumer rights.
Bring this to a lawyer. Do not pay any more money to these scammers.

Isotck's customer service is horrible! I had a previous monthly subscription for over a year and thought that I could download images that I had previously purchased, I later found out I couldn't without first reactivating my account again, so frustrating, I will NEVER purchase a monthly subscription again. Horrible experience.

An overpriced service, $11 a credit is a bit too much for materials that cant be properly previewed in action, and then cant be returned. Still has some good templates.

The worst scam I ever got into forgot to cancel free trial apparently the free trial is for a year you forget to cancel you have accepted a year of contract.

The company doesn't allow you to cancel trial subscription and will bill you for a year once the month is up. Luckily for me I have Amex to recoup my fraud loss.

Also, hard to contact them, hard to find out how to cancel your subscription, and when you pay for an amount of images, you'll lose your credits really quickly. It's one big stockphoto scam.

Do not sign up for a free-trial. I thought I had cancelled by turning off auto-renew however apparently that doesn't do anything and I was still charged, unable to get a refund.

IStockPhoto has the worst customer service I've ever experienced anywhere. I was locked out of my company account - exactly one day after purchasing their most expensive subscription - and when i called to unlock it, they refused to do so and instead kept asking me questions as if i was a thief violating their copyright laws. They told me that if i download an image and email it to my coworker, i am in violation of their copyright laws. Really? I purchased this photograph and I can't even share it with someone who is on the same work project that I am on? Eventually after hours of talking to them, we tried to cancel because i'd rather pull all my teeth out then have them talk to me the way they do. And they said we were stuck with them for a year because we had already downloaded 32 photographs. They would not let us pay for the photographs we downloaded and cancel our subscription. So we're stuck. With terrible service and nasty operators. Run away from this company! All they want is your money and they don't care about helping anyone.

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I used the trial for only 1 day, I'm locked in for their 12 months useless subscription.
They charge automatically once hits the 30th day without any notice.
I contacted them for a refund within 15 mins after I got a notice from my Paypal and their response is NO REFUND and a link to their T&C...
Stay away and DO NOT signup anything with them, unless you are prepared to pay for their RIP-OFF charges for 12 months useless service.

I was one of the first istockphoto users and I remember a time when I could get quality images for under a dollar. It was a great way to find excellent images and the community was vibrant and wonderful. Now the site is relatively useless. They way they price the photos you are paying upwards of $30 for a decent image and the filter forces you to go through all of the highest price ones first. Note, the highest prices ones are often not the best images. After searching forever, you might find what you are looking for at a decent price. I hope istockphoto does not continue down this road of bleeding their customers. I also don't like that when you buy their credits they EXPIRE! Is that even legal? I lost credits I purchased because I didn't use them in time. I know gift cards are not supposed to expire, so this makes very little sense except to rip off customers who have paid hundreds of dollars and then lose it all if they don't buy a photo before a year. It is ridiculous for them to do this. Maybe a new company will start up that can replace istock photo and charge prices that are more reasonable.

DO NOT SIGN UP AT ALL! I signed up a free trial so I can try it for work. However we chose not to continue. A month later, I was charged $90. So I asked support why I was charged, apparently even when you sign up for a "free trial", they'll still charge you AND won't give you a refund at all.
TERRIBLE SUPPORT AND TERRIBLE SIGN UP PROCESS, just go elsewhere

When you sign up for a free trial subscription, they charge you for the full year! You are unable to cancel the subscription in the first month and this rolls over. WARNING: DO NOT SIGN UP TO ISTOCKPHOTO

BEWARE istockphoto.com webpage tricks you into a yearly subscription disguised as a monthly subscription. Seems like this company and group have a long history of bad reputation.

I am contributor and have noticed my sales and views come to a grinding halt. No downloads and no views for weeks.
Are people deserting it for Shutterstock?...