iStockPhoto

I have not used iStock in months - nor have I ever and I asked to cancel and they won't let me, stating that I have 9 more months that I have to continue paying on a subscription that I have never used. They won't let me talk to anyone and I told them to stop charging my credit card, but they continue to do so. What a scam.

Very scammy, I had canceled my plan and was still deducted for the following month after. $70 btw. I then called to speak to someone and that then told me that they can cancel my membership and could not give me a refund (even though the month before I cancelled it and didn't use there services anymore after that) they then reached out through email and told me that they would be able to refund me and that my account had been canceled. So I was unable to get my money back or download any images for the month I had payed for and had money deducted from my account for. Very scammy business and their polices are laid out to milk your money as much as they can.

Please do not start any kind of free trial with this company. They are unreasonable and a scam. I was charged $70 for a membership I did NOT agree to.

I would also like to point out they CHARGE YOU to CANCEL a subscription that is worded so poorly. This company/site is manipulative and so not worth the "free month" that they offer. This company is a joke quite frankly, charging someone $85 to CANCEL a subscription? That's just ridiculous. If I canceled it twice I could buy brand new AirPods. I could start a new phone plan with that amount. Get a better system this is a joke. 0/10 F- 0 stars FAIL

They take your money, but give you nothing. They then rely on 'fine print' to justify their actions. Don't waste your money.

I signed up for a trial and forgot to cancel before it automatically renewed. After the trial expired, I was charged the first month for $75.78. I realized that I wasn't able to cancel and get a refund but I requested that I cancel the account from avoiding future monthly payments with the understanding that I could still use the service for the remainder of the time. I requested cancellation via chat and my account was cancelled. When I logged in to download a graphic, I didn't have a subscription. I called customer service and they told me that my account was cancelled, I would not receive a refund and that my subscription was cancelled and would not be able to download anything. This is an unfair business practice! I paid for a full month and I'm only 2 days in to that month subscription. I should be able to download the allowed amount of graphics (up to 10) for the remainder of the month I paid for. Basically, they are taking the money and running with it without delivering any service. Stay away from this company!

Pricing and subscription details are ambiguous. The website said $70 per year but it turns out that is a per-month charge. Customer service is bottom-of--the-barrel poor, and unwilling to compromise on anything. If you cancel they will charge a $70, non-refundable "administrative fee." The images are not unique - the same or very similar images can be found through free services. My business now pays for and Adobe Stock subscription that is fantastic and 1/2 the price.

Big scam stay away they will not let you cancel they rip people off this is one of the biggest scam in United Ripping people off

I would give no starts if I could. I signed up for a free trial, I thought. It said the first month was free. Okay, cool. That was on February 28. On March 1, I was charged. Huh? When I contacted customer service, they said they would not refund the money since I downloaded something already. During my free trial. And that I didn't cancel during my free month. I only had the trial for 2 days. I expected some kind of email reminding me of the coming end of the trial period. So their "free trial" is extremely misleading. Beware.

Ridiculously overpriced, automatic payment triggered at 1 minute after trial period ends and boom, zero refunds no exceptions, even if you immediately reach out and haven't downloaded a single thing. Then when they keep that money, they also immediately block your pre-paid account from access in exchange for not charging you in the future. Zero value given, zero cares given.

Signed up for a test account. Did not manage to cancel the subscription and now they have me signed up for 1 year, with invoiced EVERY month. Talked to customer support, total robots, probably outsourced, so no possible way to get out. Never touch this peace of sh*** software!

Like everyone else has experienced, I signed up for the free trial to be able to download 1 photo that I needed for an assignment and did not realize that it automatically bills you for an entire 12 months and that you are actually contracted and cannot cancel. Complete rip off and no one replies to your messages when you try to contact them to explain that you can't afford their services. Resorting to cancelling my card to stop further payments. STAY AWAY from this site!

Oh my God, I can not believe they are professional liars and big scammers. However, they first show that it is based on law and the contract you agreed to. They are professional in lying. Just keep away

DO NOT USE - SCAM - Lock you into 12 months
AS everyone else on here they scam you into purchasing a 12 month contract and refuse to break that contract.
You WILL have to pay them over $1000.

There was no email notification that the Free Trial will end and stating that a minimum of 12 months billing will commence right after. They have only sent email after they have already charged my card, and these charges are premium by default!

Checkout page is misleading and does not clearly state that the subscription is a Lock-In Contract, and a full year at that.

You cannot cancel at any time!

DO NOT USE

They don't take cancellations over the phone. If you cancel, they will cancel immediately rather than at the end of what you've already paid and they will lock you out of your paid service.

I recently tried iStockPhoto with a supposed 1-month free trial, only to encounter a nightmare when attempting to cancel. Little did I know, I was roped into a 12-month plan that proved impossible to cancel, a fact conveniently missing from their initial offer. Not only that, but their failure to include VAT in the monthly plan violates Norwegian law. Transparency and compliance are evidently not priorities for them. Ordering online should also include a scheme according to local regulations, which iStockPhoto lacks. This experience has left me deeply dissatisfied, and I'll be taking this matter up with the authorities. Beware of their deceptive practices and disregard for legal obligations.

I signed up for a free trial but forgot to cancel before it ended, leading to a surprise 29 euros charge for the first month.

What's upsetting is that to cancel the plan, they hit me with a big 145 euro fee. This felt like too much.

I get rules, but I think there should be some understanding. I just wanted one photo during the trial, and now I paid way more than expected.

During the trial, I downloaded only one photo, and that was my intention.

I hope my story helps others know what they might face with iStock.

This is the worst website ever. Do not make an account with them. They will rope you in to a one year subscription and keep charging you without giving you any way out. I hope their website closes down because they steal the money from innocent users.

Signed up for a free trial subscription to download ten free photos. I forgot to cancel it and was billed $70.00. Based on the invoice I received I believed it was $70 per year and I had been charged a full-year upfront so I decided to keep the subscription. I was then charged another $70 a month later. It was not clear to me on the invoice it was $70 per month. It appeared confusing to me and I stare at invoices all the time. I submitted a cancellation request via their website and received an email back saying I would have to pay a $70 "administrative charge" to cancel the subscription. I was told it was a year long contract and I would be billed every month for the full-year unless I paid the fee. I had to put a stop payment on payments from them through the bank. The email was very generic and offered zero customer service and was not even signed by a company representative. If you need photos from them, buy them individually, do not become duped into a contract subscription.

Shame on me for not quitting the free trial in time, but it was a $700 lesson and do not appreciate learning. They lock you in for a year, hitting your credit card every month. If I was Getty I would be embarrassed. They are a terrible company with terrible service. Avoid them like the plague. I wish I had never met them.

SCAM. Very shady company. Do NOT use. Even a free trial. I tried to cancel my free trial and it said I had so subscription. I received a charge later and they would not refund.

Once they have your payment option in their system, they will not allow you to cancel. What's more, they will not talk with you. Their "cancelation team" is unavailable by phone and only sends automated emails. You cannot reach them. After having been a customer for some time, I am quite disgusted that they treat their customers like this.

I have only made about 30 dollars from this website but it has been fun to at least sell some of my animal photos. Taking photos of very exotic animals or places really helps because those are the ones that are the most difficult to get.