iTailor

The shirt I ordered has been delivered today and it has surpassed my expectations in both quality and fitting, a further thank you for the ongoing support throughout my buying process to bob the co-owner and i will most definitely be placing multiple orders in the future.

It's hard to beat the prices. Some people have complained about the service, and maybe they are right. But if you are careful about measurement, I think you might do OK. I've ordered a number of shirts from them, and adjusted the measurements over time, and got to a better and better fit. Again, hard to beat the price. Service is OK, not great.

I will say, the company and its owner worked hard to resolve the issues. I received an expedited replacement for the item that was stuck in transit limbo, and the quality was of course what I have come to expect from iTailor. I will continue to use the site for my suiting needs; here's to hoping this was an isolated issue.

Suits were delivered on time and Bobs response to our customer service request was amazing. The inside of the suit is very slick and can be customized to your liking. We got it for our wedding and with the groomsmen located all over the world, it was great to get all the suits with matching colour and styles. Tip or advice to people getting suits: take measurements from your best fitting suit and use the video as a guideline. It can get a bit confusing and thats how the measurements are thrown off. Looking forward to getting more shirts and possibly suits in the future.

I ordered a suit and dress shirt for my wedding. They fit great but there was a color issue. The owner personally reached out to me and made it right for myself and my groomsmen. It is hard to find quality clothing these days but itailor.com has that and customer service that is even better. Thank you Bob and the whole itailor.com team, you made a repeat customer of me.

I ordered a 44R navy suit. Ups said it was delivered but I never got it. They open an investigation and never heard from them. Fortunately, Itailor contacted me and sent me a second suit, free of charge, this time through DHL and I got it yesterday. I'm very pleased with the suit, excellent fit.

They are very accommodating, I wanted big lapels, and they were able to deliver. They also said they can do double breated waistcoats and suspender buttons along request, I thinky he should add these options to began with, and while I would also like the option to go full canvas with the jacket, they are a great store.

Update: "Bob" the "owner of the company" called and woke me up in the middle of the night promising that my refund would be available in my account first thing this morning and asked me to edit my negative reviews. You know what wasn't available first thing this morning? That's right, my refund.

I used the online tools to take my measurements and then order a completely custom suit. The technology seemed to work fine. When my order was complete, I realized that even with the $100 rush fee the suit would not arrive in time to meet my needs so I immediately cancelled the order through their customer service portal. I received an email stating that the order was cancelled but they have not provided a refund and have been unresponsive to my follow up requests. I would have certainly used their services in the future but not after the theft of funds.

Three suits from iTailor... the first fit absolutely perfect, although the material is questionable, but looked great on me. 2nd try, with absolutely same measurements was a disaster and to boot, the material was tan instead of olive green. Big difference. I complained, they made another suit for me, horrific... now the fabric was whitish grey instead of the olive green... and the jacket was all twisted, the collar was 2 inches off the back of my neck, and the sleeves were made for a 12 yr old girl... I'm all done... the Asians cannot make anything of quality, and communication is a nighare...

I ordered my husband's suit for our wedding from this company and the jacket had been made in the wrong size. After contacting customer service I was connected with who I believe to be the owner or at least a manager. Danny worked with me through text and phone calls untill everything was sorted out. 4 months later one of our groomsmen had a problem with the size of his pants. I still had Danny's number in my phone and directly contacted him. He was able to fix this second issue and have the new pants sent 2 weeks before my wedding. I will absolutely recommend this company to anyone. The customer service is absolutely amazing and I am greatful the effort they made to make my wedding a success!

I ordered myself a nice great 3 piece for the wedding of a friend. The jacket and the vest were a perfect fit, while the pants were to tight. I contactet the CEO Bob Chawla and within a week he sent me a perfect fitting pant.

I will order again.
Great products and great service!

I used tailor many times over the years The last two shirts were really bad I will not use them again

I ordered a premium fabric tux for daughter's boyfriend. It was delivered right on schedule and fit him perfectly. The materials and workmanship are top-notch.

The fabrics and construction of the garments I ordered were of impeccable quality. That is indisputable. However, if you are athletic, muscular or have any unconventional dimension then I highly suggest not going with this vendor or the other large supposedly custom online tailor. I had to constantly repeat my exact measurements, but they were not adhered to. After stating difficulties with the first garment, they were kind enough to reconstruct it. The second garment still has some of the same difficulties as the first. Now, he has refused to even respond to my follow-up emails. If you can buy off the rack and your dimensions are pretty standard, then you can get a very well made garment here for an affordable price no doubt. If you really need something custom because your dimensions are slightly off the norm, which is why I came to this site in the first damn place, I'd advise you to just pony up and get a local tailor because for some reason "truly custom" must have different meanings to different people.
Best of luck to you all.

Itailor advertise a businee call resell the Itailor stirts and suits however they should stop false avertisement, i email this business 9 time and never receive a email back don; t understand why they do business like this, never no response, to this day, tis business should take this off of thay webb page, its bad for they business, let of time lose,

Update - As soon as I posted the below review, iTailor got in touch with me and offered to replace the shirt that did not fit free of charge and even to refund the $79.00 in addition. That is great customer service! I looked up their terms and conditions before posting my original review which are: "-Every product is 100% individually tailor-made and handmade according to the customer's preferences. Hence, we DO NOT accept returns for any reason except production error." There is nothing that I could find anywhere on their site before posting my review that made me think that I had any leverage, and so I thought I was just stuck with the too small shirt. Wow I have rarely been so happy to be wrong.

Luckily I started with just one shirt, because although I thought I followed the measurement directions to a T, my shirt overall is too snug and too short, So, I guess I'll look on the bright side and be glad I'm only out $79.00. Because it is custom made, there are no returns, and because it is too small vs too big, I can't even send it back to have it altered (not sure I would bother anyway). The material and workmanship look perfectly fine. I got exactly what I ordered as far as colors and the rest of the choices, but it doesn't fit. So lesson learned, I won't order custom (non-returnable) clothing on line again where perfect measurements are critical to success.

ITailor pride themselves on the highest levels of customer service and top quality products.

As a repeat customer, I regard them as my first choice for suits, whatever the occasion.

I purchased a Tuxedo for my wedding from iTailor. It arrived several months ago and was fantastic. The material and construction quality were great, the measurements were exactly what they gave them it fit perfectly. I was really happy. What I failed to notice was that I made a mistake on my vest and submitted to them a vest length equal to the jacket length. With only about 2 weeks until the wedding I reached out and asked if there was any way they could get me a new vest in time. Their co-owner, Bob, responded promptly, assured me they would make a new vest, ensure it arrived in time, and that they would do it at reduced cost. I was blown away. They held all the cards here, I needed that vest and I was willing to pay extra to get it on time. Instead of taking advantage of the situation and offering to deliver my needs, but at a premium, they proactively offered to make it happen for less. This is a company that does excellent work AND cares about the people it serves. Thank you iTailor.

I've been an itailor customer for almost three years now and all of my suits jackets and slacks are now exclusively custom made for me! I've only been happy with the quality and workmanship but the open communication line and willingness to help is what sets them above and beyond. I have never had an email not returned overnight. They are so helpful with fabric questions and design advice.
Just a side note-I have bought three pairs of the exact Levi's jeans and they have not fit the same. You would think all farmers are exactly the same but they are not. Fabrics are different. The heads cutting it are different. Itailor is completely Hand Made and your measurements change day to day as well. Just keep in mind if you want a perfect fit you may need to have some small alterations. It's a work in progress and the work is fun if you like it. If you don't know your measurements or are not sure get with a local tailor and they can be tremendously helpful. So happy and just wanted everyone to know itailor is why!

Was`so excited to work with this company however they ruined my a big part of my wedding day. Ordered suits from them and they were delivered in incorrect sizes. Took items to a tailor who measured them to verify the company had sent us the wrong size. Thought the company was fixing the issue because they promised the correct sizes would be shipped out in time for the wedding. Never got a shipping confirmation after the re-order and emailed to inquire. Shipping label finally sent and it was set for the day after my wedding. Even called the shipping company to see if there was anything they could do and they said there was nothing. Now i'm left with 3 of my groomsmen unable to dress for my special day. I will never recommend to anyone who wants this for their wedding unless you want to spend the days beforehand in tears.

Though it was extremely stressful they did everything they could to ensure we got the suits which is why I'm changing the review. Great customer service and we received everything the day before the wedding.

My husband is a groomsman in an upcoming wedding. All of the groomsmen were instructed to order suits from this website. Very hesitant from the get go, we went through with the order per the groom's request. The suit came and let me just say, there is absolutely no way iTailor followed any of the measurements when making my husband's suit. Or any of the other groomsman's measurements for that matter. But I will only speak for my own experience. My husband's jacket is entirely too tight, the pants are too short, and pants also will not button up. I am certain if he sits down in the pants, he will split them right in two. We took the suit to a local tailor and they have done their best to fix this mess. I was told that the waist of the pants had ALREADY been completely let out as far as possible despite the fact that iTailor claims they leave room for any additional tailoring. Clearly they do not. Thankfully the local tailor was able to let the thighs out some and my husand can now manage to wear the pants but just long enough to get by for the wedding because they are still too tight for his comfort. It is a real shame that we have spent so much money on a "custom" suit that does not fit and will likely never be worn again. Stay away from this website. You will have much better outcomes going to Men's Warehouse and having actual professionals walk you through the process of buying a suit.

Just received my shirt from itaylor, does not fit on any measurement detailing i ordered was not applied, i paid with paypal so it is in dispute, also the quality is not at the level they describe.

Had an issue with the size as it was the first time Ieasure myself
The tailor liaised with me to ensure we get the measurements right and I had the other shirt with the right measurements and it was delivered promptly
My advice: give it an extra 2 cms when you measure the chest (under the armpits) to allow ease of movement, otherwise it's going to catch you under your armpit area and it won't be comfortable
So just be careful with measurements and if in any doubt, contact them first
Thanks