iTailor

This is my second time dealing with Itailor.com, first was ok but second time, this time, I ordered 5 shirts and 7 suits. They are 3 sizes too big for me. I've contacted them and they requested photos, I sent them photos, they said they would work out the issue. Its been almost 7 month, I have oversize clothes I cannot wear and no sign of anyone in this company that seems to care. Almost $2300.00 later, im stuck. Don't make the same mistakes i made. Buy local where you can return the items if the fit is not correct.
NEVER AGAIN!

I Have made two purchases of trousers from iTailor so far and will be ordering some jeans next. Cannot speak highly enough of the service received. Quick delivery too.

Picking the right style and detail was simple due to iTailor's well designed website, which functions really well and allows changes to be made quickly and easily. Choosing the right fabric took me a while because there is so much choice, but the site saves your measurements so reordering was pretty quick.

I didn't necessarily expect to get a pair of very well made & perfectly fitting trousers online at a good price, but life is full of surprises!

Ordered 2 suits. 1 of them the pants came 4 inches short of what was entered into their site. Rather than send new pants made to the proper measurements. They tried to get me to buy a new pair at 50% off. The owner when he noticed his staff had made a poor judgement, called me from Thailand. He made everything right. Great response to the issue.

After originally having submitted a critical review of I-Taylor service, i have to say that they have come around and corrected everything. They sent me a new suit and shirt, perfect fit. TheIr agent was very available to me over whats app, and he made sure i got quality material and a great fit.

Mr. S. M.

I ordered my suit February 2 in hopes to get it early for my buddy's Wedding. I went to a seamstress and got measured correctly then proceeded to order "the black" suit for 390$ cad. I double checked all my measurements by following the videos and made any small adjustments or differences. Once I received the suit today I tried it on and the shoulders were too small, the length was too small and the material felt like something from H&M. This suit felt as if I would've bought it from a cheap consignment store. For 390$ I might as well go buy a Hugo boss suit jacket. I am extremely disappointed and now have to spend hundreds of dollars and an expensive suit that feels cheap, just for the wedding. Would not recommend.

I Have made five purchases of shirts from iTailor so far and will be ordering some jeans next. Cannot speak highly enough of the service received. Quick delivery too. Thanking you Itailor provide me best services

I have bought over 30 suits and countless French cuff shirts. Bob a co-owner and their entire support staff specifically including Richie, run a top notch operation. You get to chose your fabrics, pattern and then customized to your body measurements. The products are expertly done and shipped in superior packaging. This is hands down, bar none, the best bang for the buck for your shopping needs - iTailor.com gets a BRAVO ZULU from me. I will continue to shop here for life!

I have just received my 5th pair of shoes from iTailor and they are great. The new lining is superb. One almost gets lost designing items with so many options available. This last pair arrived within 3 weeks of ordering. Good communication as well. I even asked for a modification not listed and they responded with a big "yes we can." Love the quality, color, fit and above all else I love the service.

My four groomsman and myself all ordered suits from Itailor with all of us having measurements off on our suits and it being too tight to move our arms or sit down in some of the suits. Quite unhappy with the end result of how they turned out...
Update: in contact with owner and getting new suit pieces.

Best customer service, great quality and value for money
Congratulations to Mr Bob, he displayed excellent customer service and did his very best to alter my suits and shirts... now they fit perfectly.
Itailor made such an effort to correct a sizing mistake (my measurement mistake) that have my loyalty as a customer.
The shirts' fabric feel really nice, the jeans are super comfortable.
I can't wait to order again

I had a problem with the fit, but they made me a new suit based on new measurements and it now fits. If you are not an easy size to fit, I now know that using measurements from clothing I already have is a better way to insure a good fit. Bob seems like a great guy who wants happy customers.

Needed some jeans with a slight flare and a 35" leg - couldn't get what I wanted in the right style until I found iTailor, who did them for me exactly as I wanted. Given the chance to design my own jeans I went for very basic and they look really smart. But the best thing is the fit, which is the best ever for any jeans I've had before due to me being able to provide exact measurements and iTailor making the jeans to these measurements.

I ordered the wrong style - straight leg by mistake - but I emailed and they changed it for me. Can't complain at all about the service, nor anything else.

Following previous review the owner got in touch and ultimately gave me a refund on the items that did not work out. They once again proposed to make the suit again but as I had no confidence in this a refund was done. Great that they honoured their regard for customer satisfaction but unfortunately it takes a honest but bad review to get them to this stage.

This family business is running exactly how you would want a family business to run. They use the best material and delivery on service. I made a mistake on the measurement of my sleeve length and when I sent a picture of myself wearing the jacket, I received a call from the owner who made sure we were able to fix it in time for my daughters wedding. Family business on a world stage!
Dean Stone - Canada

I made a previous review on this site. The owner Bob called me to assist me with my frustrations. I'm very pleased! My fiance's suit is beautiful. The top half is fitted beautifully. The colors match our wedding colors flawlessly. They're helping us fix the bottom half of the suit and I can't wait to see the finished product! 5 stars!

UPDATE: Owner, Bob, emailed and personally called to rectify this situation. He has been gracious and attentive to make things right. Reportedly, the representative, Parveen, originally handling my problem did not follow company protocol. Bob sent swatches for examination of fabrics promising to make a new suit according to my specifications. In the final analysis, personnel can make mistakes causing problems for customers, but when owners and responsible administrators are alert and involved, results can be positive for everyone. I have changed my rating from 2 to 5 stars because of Bob's intervention and my previous years of satisfaction with iTailor.com.

In addition to several shirts, I ordered two jackets, which ended up far too large. The reason was shared between iTailor and myself, since I added too much "air" to my measurements. After contacted Bob at iTailor, I made new measurements and the jackets were reproduced free of charge and sent me, - all within a weeks time. Really impessive. The new jackets fits perfectly. Top quality tailoring. Eventually an advice for new customers: Please follow the instruction measuring videos precisely.

Ive been ordering shirts since 2015 and they are just wonderful! The fit is perfect, the quality of the fabric excellent, and there are so many options to choose from you will enjoy yourself in the design, from colors to buttons to all kinds of inserts. Also the prices are the lowest youll find anywhere. All my friends tell me how great my iTailor shirts look and feel! They also have the best customer service of all, I asked for a modification after having placed an order and they immediately adjusted the measurements without any extra expense. I am extremely pleased with iTailor and look forward to ordering many more items in the future!

Shortly after posting my review, I got a call from Bob, the owner. He immediately had them redo my shirts and sent them to me. I just received them and they look great.

After the quality of service I got from Bob, and the quick resolution to the issue, I'd probably be ordering from them again

I have no idea who's measurements they used to make my shirt, but they clearly could not have been mine. They wanted me to pay to have the shirt remade, I paid through PayPal, which is the link they sent me. They then sent an email asking me to send them the receipt to show I paid. I'm still struggling with this, didn't they see the payment come through? And then asked if I got paid? Never again!

Ordered a shirt, arrived in wrong pattern, wrong fitting, button colors were different to what i selected, shirts arrived from Thailand in cheap packaging. This is what you get when you order from Indians in Thailand, just terrible!

I am unable to place my order, is there a fault? Everything is straight forward, until you get to 'Add to Cart' and nothing happens. Have tried to re-order 5 times, with the same problem. Feeling frustrated :(

I love the shirts have been getting them for over 10 years can't complement them enough if there is anything not quite right contact them direct and they bend over backwards to help you in any way, the quality of the materials and construction is se ond to none. Thank you for being there.