Italo Jewelry

I had trouble with every order with this operation. Its basically a bate and switch deal. Customer service is a joke they try to put you thru all kinds of hoops to get your money back. And forget about trying to return a order they will try to offer you a bunch oh B.S.

Elegant Fancy ring Beyond expectations! Very happy to have bought it. Find a perfect ring in exact price. Quality is also awesome. Product gets my recommendation for sure."

I hardly ever write reviews however I felt compelled to do so with Italo Jewelry. I am beyond pleased with the fast shipping, delivery and quality of the items- for not being real diamonds, they sure do mimic my wedding set perfectly. In addition, the customer service is out of this world. I ordered the wrong size and sent and email and the customer service team was quick with all responses and found a way to make the situation better. Not only was the return policy easy, I was able to exchange my items for the correct size(S) AND they sent me a free gift of beautiful earrings for exchanging versus returning my items. I am currently buying more items from Italo and have recommended them to so many people in my personal life. I promise, the money spent on this jewelry is well worth EVERY PENNY spent!

I purchased 2 rings from them last 12/23. I had them mailed to where I would be for the holidays, took 2 months 2 get when I got them my niece showed them to me on FaceTime time and they were so cheaply made. They then asked I send it to a different address threatening needed to do so within 7 days of receiving it, since I live in another city my niece sent it back to the address where shipped from in the beginning, (they requested an address in New Jersey that was not a business) now they say never received the merchandise and I do not have a refund, I will constantly be writing bad reviews on these SCAMMERS!

Ordered 3 beautiful rings. At first it was accidently delivered to the wrong address but upon notifying Italo customer service they sent me a replacement. When the order arrived they were even more beautiful. Also lovely gift packaging as well, but the quality and craftmanship of the rings are beyond exquisite. Really am happy with my purchase. 2 out of 3 were supposed to be gifts I ended up keeping them all! All three are so pretty I often cannot decide which one to wear. Perfect for any occasion but especially holidays. Top shelf customer service from Italo Jewelry. Such class, courtesy and professionalism, very responsive, very helpful. Will definitely be ordering more from Italo! Wholeheartedly recommend to all.

I was recommended to check out italo jewelry by my sister mother in law. I visited the webpage and immediately fell for the sparkle I placed my order, 2 rings, one for my fiance as he wanted a engagement ring for himself and an upgrade of my own engagement ring. I place the order and waited. It took a while to receive the rings mainly because of my counties customs clearance, but OMG was it worth the wait! I absolutely love my ring! It's super sparkly, looks better than the picture for sure. My fiance is also very happy with his ring and the tungsten ring he got is super smooth and comfortable to wear. I also got a pair if beautiful earrings as a gift from italo. I will definitely be shopping from them again!

Horrible products. Purchased a bunch at the same. Started noticing green finger. Material of ring fading. Emailed CS. The reply we received was sorry over 1 year, buy a different one and here's a coupon code.

Actual deterioration because around month 6. And never wear them all day straight.

Terrible quality. Terrible cs.

Final thought. If you want a men's ring to last say 4-6 months, minimal wear - invest in this.

I ordered earrings for my daughter to wear on Christmas Eve on November 17. It is now December 20th and they have not been delivered. When I attempted to use Italo's website tracking function, it claims not to recognize their own tracking number - that they sent to me via email. You can't reach them by phone. The live chat operator just tells you they're in transit with no detail. According to the website delivery was to take place in 8-10 days. SCAM

I pay extra for shipping (3-4 business days), however orders take too long in processing stage without status updates given, even when being requested a week or more after the order has been placed. As this continues to happen, I'll no longer purchase from this company in the future. I don't know of anyone who pays their money for a product, okay with being ignored by a merchant.

They falsely advertise their silver is real 925 silver. It's not. The authenticity certificates are also fake. If you've ever bought from them before, I suggest you look at your authenticity certificate and email the company that's specified on it.

I purchased my wife 3 different rings, the first time she wore one of them 2 blue stones fell out. When we read the warranty there was a 1 year warranty on the product. After contacting customer service we were told it would cost $ 35. In order to replace the ring. Stay away from this company and its product. Sincerely a Very disappointed and X customer

We placed the order from Italo for our wedding bands. They also added a beautiful gift, a set of crystal ear rings. The customer service was fantastic. All questions answered and emails replied too. When they arrived they were packaged beautifully and in stunning wee boxes. Would definitely recommend

The rings get 3 stars. Defiantly order a size or 2 larger than you normally wear. Especially if you don't like them snug. I wear a 7. Ordered 7 1/4 and it's tighter than my 7. They come from CHINA NOT CALIFORNIA! You can verify that with paypal. I don't know why customers are saying the delivery is quick it took over 20 days to get my rings. And customer service isn't any help. The Rings look more eccentric online. Had it not taken so long I would order from them again. I would return the Rings for larger sizes but it just took too long. And I'm afraid it will start causing yet another problem.

This company is a scam! Received a damaged ring (one stone is defective), and asked for a replacement. Originally I paid extra 20$ for express shipping to make it sure it arrived in time for mother s day and thought the replacement would make it in time. Three weeks later they haven't even processed the replacement order.
Customer service is basically non existent, in 5 business days of trying to contact them though their live chat I was able to talk to somebody once. Their phone number goes straight to a VM. Customer service via email ignores my emails and gets back with a two days delay. Now they want me to pay for return shipment of the original defective order although their return policy states that they are responsible for shipping charges in case of defective items. I asked them to cancel my order and they won't send an order cancel confirmation. SCAMMERS! Worst company I've ever dealt with.

I placed my order on 5/5/2023 and have been told it will be an additional 10-15 days before I should receive my order. On 5/12/2023 they offered to send a pair of stud earrings to compensate me for the order delay, I agreed to wait additional time and accepted the bonus gift of the earrings, haven't received that either.

For your order #*******, we still need about 5-10 working days for processing. If you still want to wait, we'd like to send you a pair of stud earrings as free gift (which worth $90-$110) and also we'll try our best to ship out your order ASAP. You'll automatically receive a tracking number as soon as your order ships. If you don't want to wait, please contact our customer service for help. Sorry again for any inconvenience that may have caused. Your understanding would be highly appreciated. For any questions, please feel free to contact us.

Very disappointed in the service I've received, won't purchase anything else from them.

Soon as I got my package I was so excited. I opened it and one of my stones had already fallen out. The very next day another fell out and within the same week two more came out. I contacted customer service and sent photos of the ring. They promised to send a new one and I have just been waiting ever since. It's been two months and still no ring. They keep telling me it's being shipped. They gave me some bogus tracking number that hasn't ever left the facility. I'm very disappointed because it would of been the very perfect ring for me had it not just fallen apart.

This is my Daughter In Laws wedding set. It was just over $200 for all three rings.
The plating of some sort is coming off the bottom of the bands.
She left messages at customer service and also emailed them. They haven't responded.
SAVE YOUR MONEY!
This is crappy Chinese junk jewelry that's being sold as solid 925 sterling silver.

Need I say more? I received my ring that was too small, & when I emailed requesting an explanation, the agent said *"6.5... 6, it's not much difference in size." I said if your company states that you can make it in that size, do it! The lack of professionalism is incomprehensible! Require that they send a picture of your purchased ring measuring the size you ordered before they ship it to you, or save your hard earned money!

I read the reviews and most of them seemed good. Don't be fooled. I waited much longer than it said on the shipping which means nothing really. When I opened the box and got the ring I was disgusted it looks nothing but I mean nothing like the ad. I've been trying to return the ring for a week now and they keep asking if I want a replacement. No I don't want another piece of junk from them. I want this returned. So far no luck.

I would NOT recommend purchasing from this company. If the item does not fit or you don't love it and you want to return it they will provide you the return address. You pay return shipping and then you have to fight w them to get a refund. Numerous calls and emails. They try to wear you down. Located in China. Luckily I paid through PP and they took my side. Be prepared for a drawn out, unnecessary battle.

I ordered 2 rings by mistake. Total was $250. When I requested a refund, they said I could keep the rings and they would send me a pair of $90 earrings, which is ridiculous.
The company is in China although there is a California address on their website. I opened a case with Paypal to get my refund.
They sent me this message...
"Or if you would like to keep both items, we will send you a pair of earrings worth $90 as a gift. Please let me know your opinion."

They don't disclose that the shipment comes from China. Their address is listed as California. It took a month to recieve our purchase. The ring was very pretty, however customer service is greatly lacking.

Durable and robust ring for those who work with their hands or who are rough on things. Bought this ring because I work outside with my hands. It prevents from callus and if there is any accidents that involve hand, this ring will not need to be broken off nor will it get stuck anywhere that could put my finger in a dangerous position. Am absolutely happy with the purchase.