• IVECloud

IVECloud

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Overview

IVECloud has a rating of 4.8 stars from 68 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IVECloud most frequently mention support team, best price, and live chat. IVECloud ranks 18th among Web Hosting sites.

  • Service
    11
  • Value
    11
  • Shipping
    5
  • Returns
    6
  • Quality
    10
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
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How would you rate IVECloud?
Top Positive Review

“Quick responses”

Kerry F.
9/10/24

It is wonderful to have a team behind the program who responds in record time, takes any queries and resolves them effortlessly. Thank you.

Top Critical Review

“Waiting long for website to be active”

Sivuyile S.
5/28/23

I've been waiting for almost a week for my website to be activated. I don't know when it will be activated or if I've done something wrong. There's no clear communication on how long it takes for the website to start functioning.

Reviews (68)

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Reviews that mention popular keywords

ive cloud (7)
Thumbnail of user kerryf244
South Africa
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

It is wonderful to have a team behind the program who responds in record time, takes any queries and resolves them effortlessly. Thank you.

Thumbnail of user chrisn1118
South Africa
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase
• Updated review

If you believe you need to have control over your own security on your data in the cloud, ownCloud is the way to go.

Worth it!
May 25th, 2023
Verified purchase
• Previous review

When you want to get a good IT sharing and hosting solution, for a very good price, you found the right place.

Thumbnail of user mattheww344
South Africa
1 review
3 helpful votes
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January 11th, 2020

I am really so impressed with Ive cloud!

Being new to the ecommerce industry I was not sure who I should host with. I admittedly made a few mistakes but since migrating to Ive Cloud I can honestly say that I am never leaving!

They are so quick to assist no matter the time of day, regardless of the platform I contact them on. This is very rare for South Africa.

The price I pay vs what I receive is tremendous. You could not find better value for money service anywhere, not even internationally!

Thank you Ive Cloud for putting my faith back into locally backed business!

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Matthew W. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user megans516
South Africa
1 review
1 helpful vote
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September 9th, 2020

IVE Cloud has been very professional and friendly in their supportive messages.

Their reseller Cpanel package is also top notch. Best decision made for my business to grow. I look forward to growing alongside them.

From the beginning they were very helpful and assistant. When a ticket is lodged they replied within the day.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Megan S. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user lucyd64
South Africa
1 review
8 helpful votes
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December 13th, 2018

I ordered 3 windows vps servers from IVE Cloud and as they promised, my servers where setup instantly (Under a minute).

An email was sent to my registered email address with all information to access my server.

Truly good value for money.

+Recommend

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Lucy D. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user surethaw
Mauritius
1 review
3 helpful votes
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January 15th, 2019

I signed up to one of IVE Cloud plans and would like to thank Eugene Viljoen at the customer services division. Besides his efficiency and patients during the whole process, he took the time to offer suggestions around my inquiries with a friendly and helpful attitude. Thank you so much for successfully setting up the emails. What a stress-free experience. Truly outstanding customer service! I most definitely recommend IVE Cloud for new customers. I know other customer services can learn from you.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Suretha W. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user magdah14
South Africa
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

As i am a very impatient person and to ask for change to be made twice was not my idea of a joke but thankfully one of you technical guys assisted me to do everything whilst i was online so now all is sorted

Thumbnail of user samuela74
South Africa
1 review
0 helpful votes
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April 22nd, 2019

I've always had a positive experience in dealing with IVECloud support. Superfast response and extremely knowledgeable staff, they always assist me solve my problems be it related to their services or not.

IVECloud is most certainly the best hosting company I found this far to host my websites. A++ for their support team!

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Samuel a. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user liams93
GB
1 review
1 helpful vote
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January 10th, 2021

Theo Goosen from IVECloud truly excels in providing technical support. He is professional, friendly, and extremely patient.

I moved my south african hosting from 1-grid.com to ivecloud.co.za due to lack of support provided. Theo not only helped me setup my websites again but he migrated every website i have. (20 sites in total!)

If you looking for a good team that actually helps you, try IVECloud.

Products used:
Platinum Web Hosting Plan

Service
Value
Shipping
Returns
Quality
Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Liam S. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user kimr281
South Africa
1 review
5 helpful votes
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February 27th, 2019

From my first contact, to my relentless bombardment of questions they have been polite, efficient and supportive.

They have welcomed me and made me feel like part of the family.

They earn all the brownie points in my books. I highly recommend them.

I am excited on expanding and growing within the IVEcloud family.

Great work guys - keep it up!

Tip for consumers:
Excellent service. Read the documents... :)

Products used:
Reseller Starter

Service
Value
Quality
Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Kim R. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user steveh1652
Steve H.
South Africa
1 review
2 helpful votes
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December 20th, 2019
Verified purchase

I had a couple of issues on my virtual machine but the team quickly and very efficiently solved all of them in a very short time. They were professional, eloquent and very resourceful. It was a pleasure to see my needs being tended to in such a rare display well oiled team work. I am highly impressed and look forward to enjoying my time with you.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Steve H. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user iano26
South Africa
1 review
1 helpful vote
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April 10th, 2019

These guys are truly amazing, I ordered a Reseller Web hosting Package from them last week with no clue of how to setup the system for even how web hosting actually works!

With huge amounts of patients, the live chat support staff assisted me to understand how web hosting works, they have given me recommendations on which themes are the best and how to get my first sale!

Ivecloud is truly without a doughty the best hosting company I have seen around.

I will recommend their services to anyone whom is looking for an honest, affordable, and extremely helpful provider!

Tip for consumers:
Be sure to read the WHMCS Documentation if you truly want to be clued up :)

Products used:
Reseller Medium Plan

Service
Value
Quality
Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Ian O. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user venessab4
South Africa
1 review
2 helpful votes
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February 6th, 2021

IVECloud has been our provider since the start of their business. We never looked back since. There pricing is excellent and they always provide great service.
Donovan takes pride in his work and always go the extra mile.
IVECloud is highly recommended and I am looking forward to a continued happy working relationship with IVE Cloud

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Venessa B. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user davidl3129
South Africa
1 review
1 helpful vote
  • Send Message
March 20th, 2021

The ivecloud renewal process is well designed. The email reminder was well-written, in such a way that you know it's not spam, with options for one-click login. They don't try to sell you anything extra, just give you options to renew the service and move on with your life. Love the simplicity!

Products used:
Gold cPanel Hosting Plan

Service
Value
Shipping
Returns
Quality
Thumbnail of user donovanv
Donovan V. – IVECloud Rep

David L. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user maxh149
Germany
1 review
1 helpful vote
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February 7th, 2020

The live chat at IVECloud is (in contrast to many other competitors) a valid choice when you seek support.
The people there get you an answer in a glimpse. As an technician I always have to struggle with first level supporters that do not know the working of their own system and cannot give you a detailed description when you ask more specific questions. Here, every answer is specific and with a detailed explanation about why it is as it is.

Also, the pricing is top and they do custom OS installs if you ask them.
I think the other reviews about the support not responding might have written to the wrong email address or something like that. Never had issues there. Write a friendly reminder to the guys from the chat and they will surely help you out.:-)

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Max H. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user stephane11
South Africa
1 review
5 helpful votes
  • Send Message
February 18th, 2019

These guys are truly great!

I ordered a number of services from these guys, all the services where instantly activated as advertised.

However, their phone lines are constantly busy or you have to wait long before speaking to a consultant, but they always have someone to answer their Live Chat which is great as it save me airtime in holding to speak to a consultant.

Overall, their services are as advertised. Their servers are great quality with awsum performance!

Glad to be part of them!

Tip for consumers:
You won't regret joining these guys! They really know what they are doing.

Products used:
Their Linux VPS Servers

Service
Value
Shipping
Returns
Quality
Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Stephan E. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user sivuyilem1
South Africa
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

I've been waiting for almost a week for my website to be activated. I don't know when it will be activated or if I've done something wrong. There's no clear communication on how long it takes for the website to start functioning.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Dear Sivuyile M.,

Per our telephone conversation regarding this matter. The issue you encountered was due to a navigational challenge on the platform, which made it difficult for you to view the status of your hosting service.

Please rest assured that your website has been active since day one of your order. The issue was not due to any error on our part, but rather a misunderstanding on where to locate and view your active services.

To prevent any confusion in the future, I'd like to direct you to the specific section on our platform where you can view the status of your services. [https://ozone.ivecloud.co.za/clientarea.php?action=services]

If you have any further questions or need additional guidance navigating our platform, please do not hesitate to reach out. We're here to help ensure you have a smooth experience.

Thank you again for your patience and understanding in this matter. We look forward to continuing to serve you.

Best regards,
Donovan Van Der Merwe

Thumbnail of user grahamm176
South Africa
2 reviews
3 helpful votes
  • Send Message
July 1st, 2022

Didnt bother to response to emails, my service was turned offline, wouldn't assist with resolution. Really, there are plenty of hosts, flabbergasted you get this kind of service in such a competitive market.

Tip for consumers:
find another host

Products used:
vps

Service
Value
Shipping
Returns
Quality
Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Graham M.

Thank you for your review!

We are sorry that you feel our support was not cooperative, stating that we "wouldn't assist with resolution" is completely unfair and here is why:

It's important to note that your server was not offlined for no reason, your server was suspended for violating our Acceptable Use Policy where a complaint was lodged via our abuse center pending your response. Upon replying to the complaint, you failed to remain patient in awaiting a response from our staff to resolve the matter.

Your ticket was automatically closed after you submitted a cancellation for the suspended server.

We always try our utmost best to maintain exceptional after-sales customer service, thus we implore you to initiate a chat with any of our 24/7 Live Chat agents in the future for immediate assistance.

Thumbnail of user alimahm
South Africa
1 review
2 helpful votes
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February 3rd, 2021

I've been more than satisfied with IVECloud as my service provider. They've been so helpful and intentional in their customer care. I especially appreciate how quick and efficient online chat is with their team. I'm quite happy with their prices as well and overall quality service. I highly recommend them

Tip for consumers:
Chat to one of their agents using online chat if you have inquiries. Its really quick and efficient

Products used:
Reseller Hosting Plan

Service
Value
Quality
Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Alimah M. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user tomd389
South Africa
1 review
0 helpful votes
  • Send Message
August 16th, 2019

WOW from all the companies I have hosted my sites with you guys are by far the best. I had abit of snag when I order my server where it wasn't responding but your support team took care of that right away.

Well done on your pricing too, so far best pricing with nice performance on your windows server plans!

Cheer Tom.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Tom D. Thank you for the review, we always encourage our customers to help us improve our imperfections.

Thumbnail of user abdullahh54
South Africa
1 review
0 helpful votes
  • Send Message
April 24th, 2023
Verified purchase

Very easy to create a remote desktop setup on your local PC or Mobile device, unlike the free options from AWS and Oricle. Best price i have seen thus far for a VPS with great specs. Realy worthwhile. Thanks and Much appreciated.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Abdullah H.,

We greatly appreciate your 5-star review and are thrilled to hear that you've had a positive experience with our VPS offerings. We pride ourselves on making the setup process as straightforward as possible, and we're glad to know that you found it easy to create a remote desktop setup on your local PC and mobile device.

We're especially pleased to hear that you find our pricing to be the best you've seen thus far for VPS with the specs we offer. We strive to provide high-quality services at competitive prices, and your feedback reaffirms the value we strive to provide.

Your words of appreciation truly mean a lot to our team. We're committed to continue providing great services to wonderful customers like you.

Thank you again for your support, and please don't hesitate to reach out if you need anything in the future!

Best regards,
Donovan Van Der Merwe

Thumbnail of user grahamh105
South Africa
1 review
0 helpful votes
  • Send Message
June 30th, 2020
Verified purchase

Moved to their hosting due to pricing, claimed to have little knowledge about the issues I was having. When I contacted support the domain was unable to find the server and their recommendation was to reinstall Wordpress, it didn't work but they carried on pushing that fix.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Graham H.

We are sorry to hear our service did not work as expected, as a team, we will investigate the matter and implement a better solution.

That you for your honest feedback.

Thumbnail of user adhils
South Africa
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

Easiest set up by far, Prices are also really cheap.

I have not been a long time user to fully judge the experience but so far I have not had any issues.

Thumbnail of user jacos9
South Africa
1 review
0 helpful votes
  • Send Message
April 9th, 2023
Verified purchase

I logged a call and had to escalate two times days later to get a response. Must admit, when I eventually got an answer, it was technically sound and on point.

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Jaco,

We wanted to extend our gratitude for taking the time to provide us with your review. Your feedback is incredibly valuable to us, and we appreciate your honesty.

We completely understand your concerns and want to assure you that we are dedicated to enhancing our customer service experience. While we regret that your support ticket was not addressed as promptly as we would have liked, we take full responsibility and are committed to improving in the future.

We value transparency and appreciate clients who provide honest and accurate feedback, as it helps us identify areas where we can improve our services.

Thank you again for sharing your thoughts with us, and please do not hesitate to reach out to us if you have any further comments or suggestions.

Best regards,
Donovan Van Der Merwe

Thumbnail of user aba10
South Africa
1 review
0 helpful votes
  • Send Message
July 22nd, 2019
Verified purchase

I think ivecloud should review their ips, because it is blocked on Netflix and dstv. Other than that I am enjoying every single thing

Thumbnail of user donovanv
Donovan V. – IVECloud Rep

Ab A. Thank you for the review, we always encourage our customers to help us improve our imperfections.

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From the business

IveCoud is among the best web hosting providers in South Africa, offering high-speed web solutions such as Web Hosting, Reseller Web Hosting, Email Hosting, WordPress Hosting, Linux and Windows VPS Hosting and a range of various other products and services in South Africa.

Business History

iveCloud is an international hosting solutions provider based in South Africa. We offer a vast range of services which includes but not limited to; Linux/ Windows VPS Servers, Web Hosting, WordPress Hosting, Email Hosting, Domain Registration and much more.

All our products come with 24/7 premium support backed by our award-winning technical support team.

We offer VPS Servers is the following locations worldwide:

Johannesburg, South Africa
Cape Town, South Africa
São Paulo, Brazil
Frankfurt, Germany
Chicago, United States
Los Angeles, United States
London, United Kingdom

Company Representative

Thumbnail of user donovanv
Donovan V.
Representative

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4.8
68 reviews
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