IWOOT

Ordered gift before Christmas day but item didn't arrive. Waited and waited and although they debited my credit card (they state they don't take payment until point of sale) nothing arrived for over 2 months. Requested refund and still waiting

This entity is a total scam and don't even deserve one star of a rating but I am forced to rate for this review to be published. You give them your money and your parcel never arrives. When you follow up, you get the same responses with no positive way forward in resolving the matter. There is no contact telephone number and when you request one, there is no response. I requested a refund and had to answer a bunch of questions with information they already have. I am so disappointed and disgusted. Today, I picked up so many negative reviews from people with the same issue as myself, if only I saw this before I paid them. This entity should be investigated.

This was my granddaughter's only request for her eleventh birthday. It arrived late, but the LEGO box was soaking wet, wide open, and taped back together. The DHL shipping box was in perfect shape, so the set was shipped damaged. I have no way of knowing whether all the pieces are in the box. Expensive plus $10 shipping.

Ordered my product on Friday from United States and received my package the following Tuesday. Perfect transaction and a great sale. Not sure what these other reviews were based on, but I have a perfect experience with this company.

Abysmal. If I could give negative stars I would. Ordered some presents well before Christmas - didn't need them until today 30th and have chased daily to be to this morning they are ALL out of stock.
What a load of pathetic crap!
Avoid!

They delivered my goods, terribly packaged, damaged and clearly a second. The item didn't work. They told me to send back the item Special Delivery to guarantee it's return before they could assess if a refund or new item could be dispatched. It cost £18.95 from the Guernsey in the Channel Islands.

Once received they informed me they would only refund 15% of the postage, despite the problems I experienced being entirely out of my hands and based around their original mistakes and poor handling.

Despite numerous requests for a telephone number to speak to a customer service rep, they refused to deal in any other manner other than messaging through the site.

My dealings with this are on going. It isn't the money so much as the principle of the matter.

I don't rate the site at all and would never recommend it to others. Steer clear wherever possible.

Worst customer service I have ever encountered. Agent (Harry) cancelled chat with me for no reason and estimated arrival date during Christmas time was not accurate at all. 20 days off actual arrival date. No mention of this lag time when you go to checkout for international deliveries, it is hidden in the help section instead. Response from the agent was you should have read the terms and agreements. I now am without a christmas gift for Christmas. Will never use this website again and I will be letting others know to avoid IWOOT.

I purchased two sets of shot glasses from IWOOT before looking at reviews. Even after seeing such poor reviews, I decided to keep my order, and I was not disappointed. My items came well-packaged and were delivered in a timely manner. My only complaint is that, even though the sets I ordered were the same, they came in two separate packages. Other than that, all was fine.

I would honestly like to know where all these bad reviews are from! People really just want to moan for nothing don't they?! Smooth sale, delivery, even contacted them after seeing reviews and customer service was brilliant, ignore the negative, honest to god, people are moaning for nothing or probably the smallest thing! Totally worth it. Don't be deterred by the negative. Good site!

Purchased over $1100 in merchandise. It was shipped from the UK to the US but was incredibly poorly packaged with very little packing material included in the box (the box was so thin it could easily be torn by hand). When I received the package and noticed the exterior damage I opened it immediately and documented the couple of damaged items inside (out of 12 total) and contacted the merchant to see what we could do (eg. A small partial refund or replacements in better condition shipped). They offered a 45% partial refund of the total purchase price which was really surprising but gladly accepted. But then when I saw only the shipping charge returned I contacted them again and they immediately changed their story and have tried to alter what was originally agreed to in writing. And they have done their best to bamboozle PayPal as well into supporting them. Stay FAR away from this merchant!

Thieves - total rip off - AVOID!
Don't waste your money - they are thieves who take your money and don't deliver the goods. Then they refuse to refund or expedite shipping when you kick up a stink.

Absolutely disgusting service - how they are still in business I do not know.

I bought three items, only one was delivered. The other two never arrived it has now been two months and still nothing even though on their website it said 4-5 working days.The cs said that I can't get my money back as it has been dispatched. It is a scam website

This company is utterly useless when it comes to customer service. They sent me a order twice. I ordered a £160 Lego set for my son. 4 months later another set arrived, I did not order it. They took ages to reply and sort out the problem. Cost me £25 to return. No apologies, no refund of my shipping cost. Avoid this company!

I placed and order, which I subsequently cancelled. Ten hours later, I get a confirmation of "shipping" email, and right after that, an email confirming they were "unable to cancel" my order.

Stay away. Not honest practices.

I ordered a Nasa hat an T shirt then found it almost 70% cheaper about ten minutes after i ordered on Friday 8th July. Immediately I tried to cancel. No way to do that online. I contacted customer service and they said "unfortunately between the time I ordered and the time i wanted to cancel my parcel had left the warehouse" which was after ten minutes Friday evening at 16.42. All day Saturday 9th I spoke with numerous departments online and still unable to cancel. 7 days later still no parcel, I contacted customer service "a delay in processing meant your parcel did not go out" I asked to cancel and they sent it anyway. I refused the parcel and now its lost and my refund not available. Do yourselves a favour and avoid dealers who lie and cheat customers. We don't need this type of seller.

Do not order from this company. It's a rip off. I ordered a swim float for my granddaughter and 4 months later I received a box. The item was nothing like what I ordered. Tried to get a refund, they told me I had to pay shipping and coming back to China ( which I didn't realize it was shipping from there) it would be months before I got a refund. I ordered the swim float in auga with a canopy and received the blow up one. It smells too.

I ordered a print from IWOOT as a gift. It came in very flimsy packaging. When the package was opened several weeks later, we found the print was bent and had a hole in it. We were unable to get a refund or exchange. We will not shop here again.

Appalling company. Item arrived damaged after a long wait for it to arrive.
Apparently they dont supply postal labels to return faulty goods, you have to do at your own expense!.
They made me take item to post office then confirm cost of which i did. £12.98. I was guaranteed they would refund the postal costs of which i have the messages to confirm. They refunded the £12.98 from the original paypal payment i sent them for the clock!.
I was not refunded the clock till i took it up with paypal even though i emailed them many many times. Eventually i have been refunded £38 from the original paypal payment which means i am STILL out of pocket fro the £12.98 postal cost!. Many many many false promises of a refund weeks down the line and still no postal refund. Appalling fraudulent company please avoid. I will be seeking advice. I note previous reviews do not abode well.

Several weeks ago, I purchased a "Flash" birthday card for our grandson. I have waited and waited and my account has been charged. November 18 has come and gone and no card. This grandmother wants her money back and will go to the bank to ensure it.

Bought glasses as gifts -two boxes of four.
One box had broken glass in it.
This was clearly due to the company that made them as the IWOOT packing was fine.
I sent message via online form -hard to find but once done had reply within two days.
I got annoyed as they said that they could not trace the order -then found out it was my fault as I had not realised I had two accounts.
They replaced the broken item as soon as the issue was sorted.
Every query I sent was answered politely despite the muddle I got in.

Don't expect your item to come on time - in fact don't expect your item to come at all. Don't expect to get a reply to any questions you send to customer service. With this place don't expect anything - you will not be disappointed if you expect to get taken.

Members asked about shopping on IWOOT I Want One Of Those. Website for gifts. It seems fair to make you aware of the problems associated with that website. There are numerous complaints on line where people have paid money for orders which never get delivered. It seems IWOOT claim items are in stock when they are not, they do not deliver and do not allow order cancellations for lateness. Refunds are not offered and on the rare occasion the company communicates the emails are just generic as there is nobody taking action on behalf of the company. Customers are lodging their numerous complaints with TradingStandardsbu it would appear the company are not trading as normal. IWOOT are still taking new orders but not delivering anymore. Readers can do their own research but as the issue was raised on here it seems reasonable to advise people to be cautious.

Ordered an item on black Friday as they were undercutting their nearest rivals by £10. It said in stock. Didn't receive my item and eventually admitted it wasn't in stock and couldn't get any. Ruined my Christmas present and I now have to pay full price for the item elsewhere. Customer service refuse to compensate or admit fault. AVOID.