IWOOT

I purchased two sets of shot glasses from IWOOT before looking at reviews. Even after seeing such poor reviews, I decided to keep my order, and I was not disappointed. My items came well-packaged and were delivered in a timely manner. My only complaint is that, even though the sets I ordered were the same, they came in two separate packages. Other than that, all was fine.

I would honestly like to know where all these bad reviews are from! People really just want to moan for nothing don't they?! Smooth sale, delivery, even contacted them after seeing reviews and customer service was brilliant, ignore the negative, honest to god, people are moaning for nothing or probably the smallest thing! Totally worth it. Don't be deterred by the negative. Good site!

Bought glasses as gifts -two boxes of four.
One box had broken glass in it.
This was clearly due to the company that made them as the IWOOT packing was fine.
I sent message via online form -hard to find but once done had reply within two days.
I got annoyed as they said that they could not trace the order -then found out it was my fault as I had not realised I had two accounts.
They replaced the broken item as soon as the issue was sorted.
Every query I sent was answered politely despite the muddle I got in.

Immediately cancel your card! Call your bank / credit card and let them know the charge is fraud. I purchased from these guys and luckily saw these reviews and canceled my card before they charged it. Close one!

Just felt I should tell of my experience of IWOOT. I bought something on the website for £10 that my girlfriend wanted. It took three months for my parcel to arrive. It just so happened that when it finally arrived, I was on holiday. The parcel got sent back to IWOOT. I complained to IWOOT and received no response. They still have my money and I still don't have my item. I don't have time to spend trying to see if they will finally send it again, if you're a busy person, stay clear of this time and money wasting, waste of space company!

I placed my first order through IWOOT website for my kid's Christmas gift on 12/14/2020, but until now (01/12/2021) I still not received my order, the tracking number shows this package has been holding since 12/16/2020. I try to contact their customer, but they reply they can't do anything even cancel my order, I can get my refund only I return the package, but the question is since I didn't receive my order how I can return it? They choose the delivery company and now the package lost why I should be responsible for that? IWOOT so sucks, keep away from this company.

I can't even contact them, their site won't let me create an account. I have no doubt that I will never receive the item I ordered. But I'm sure I'll be charged for it.

After previously purchasing a ''my geek box" and being quite impressed on not just the quality of contents but the packaging I decided to get a Star Wars box from iwoot, however was very disappointed as I received not an official geek box but just a few cheap quality stocking fillers thrown into a tatty brown cardboard box (obviously tat they had lying around which they couldn't shift).
The few things which I did receive were worth no way near the money I paid and when I emailed customer services was basically told it's tough, it's a mystery box so you get what your given which obviously gives them leave to rip people off, please think twice before ordering such rubbish and get some decent Star Wars material from elsewhere.

Great service ordered on bank Holiday Monday, goods arrived on Wed two days wow.

Was kept informed when left warehouse and arrived Wed at 1320. Will use again for sure. Thank you.

This site has made me so furious! I ordered something from them for my nephew. Every time I went on the site, I got information such as: Problem with payment.
Etc. I finally received a terribly packed, (almost busting open) huge box with a bright green/yellow foldout chair... I was charged on my account a figure that DIDN'T EVEN MAKE ANY SENSE! I was charged 196.00? I don't know where that figure came from, because what I ordered was smaller, and about 119.00 or less. I could not get an answer through email. I had my ATT account changed for international calls so I could call them. I was having trouble because the #'s seemed to be disconnected. I think I was never so pissed off at my bad judgement ever before. I had to "FIND" them on facebook and paste my VERY ANGRY letter at least 20 times before someone contacted me. LOOSERS! INCOMPETENT! DO NOT BUY FROM THEM!

I have nothing but positive to say about IWOOT. I was worried after making a purchase and reading the reviews. Luckily I made my purchase first. Shipping was super quick. I am extremely happy.

Their customer service is set up so that no claim following complaints can ever reach completion, on purpose. I had a problem with an order which arrived damaged so I wrote a message to customer service (no telephone number on the site, and the chat option is permanently "unavailable"), and they answered the same day, saying that they would grant me 15% off my next purchase, but that I was to confirm that I accepted that: of course, at that point I found out that there is no way to answer a message from customer service, so I could not confirm that I accepted, and they knew that full well. I tried again the following day, writing a new message (that was the only option) and explaining the situation: I then got another message from the same person, who proceeded asking me to write to him again, this time to confirm the order number (I had given him that info the previous day), which meant that we were back to square one: he asked me to answer the message, knowing that there was no way that I could. This is obviously done on purpose so that the customer can never get a complaint through. This is actually vicious, as they give you the impression that they have a customer service, and that they care about your complaints, but it is all done so that no complaints ever reaches completion.

I have been waiting 3 weeks for my order that was supposed to take 5-10 business days. I have sent 4 messages and have only received promises that "your items will be dispatched". Still waiting

I ordered a blanket and two other items as part of a 3 for 20 deal. The delivery was a week late but that didn't bother me. They sent me the two smaller items and told me that the blanket (which was the main reason I ordered; it was a big discount and in retrospect it feels like it was meant as a "bait" article) wasn't available at the moment. For months I kept asking where the blanket was (they had already taken the money off my account) and they kept telling me they would send it eventually and I should be patient. After almost half a year, they said the blanket was available again but they needed me to transfer them ~35 pounds to receive it. When I complained and said it was already paid for, they simply cancelled my order. I never got my money back and they keep saying I never paid, although I send them PROOF that the money was taken off my account.
There's no phone number to call and you can't reply to their emails. Every time I email them, I get a very unhelpful standard response and there's no way to just reply and have a continuous conversation. You need to send a message from their website each time + keep getting a different customer service person who doesn't know what's going on.

The customer service is simply horrible and doesn't care.

November: I ordered three items at the end of November, hoping that they would be with me by Christmas. One item was dispatched and I then received an email over a week later stating that the other two items had not yet been dispatched.

December: I finally received a dispatch email for the remaining two items and the estimated date of arrival was the 21st of December. The two items did not arrive.
January: I got in contact with IWOOT and they kindly offer a refund or replacement items. As the Christmas-themed items were completely useless in January, I requested a refund. I get an email the next day stating: "As you have request a replacement item for (two items) this will be sent from our supplier in the next 48 hours".

I contacted IWOOT again stating that I did not request replacements, but rather, a refund. They then said, "I am sorry to hear that you wanted a refund and not a replacement but we have sent you a replacement out but I have raised this with the relevant department and should get a update in the next 24-48 hours."

Nearly February: I contact IWOOT as have had no update. Items still not received.
Their reply: Items have not even left the warehouse yet, will be being dispatched shortly.
I can't help but think that they are purposely being greatly unhelpful...

BOUGHT A KENWOOD CHEF, I HAVE REQUESTED A INVOICE FIVE TIMES. EACH TIME THEY SAY THEY WILL SEND ONE. NOW THEY SAY THEY HAVE SENT ONE. EACH EMAIL IS AUTOMATED THAT THEY SEND. THERE IS NO CUSTOMER SEVICE AT ALL. DREADFUL COMPANY, YOU HAVE BEEN WARNED. I AM SO UPSET CAN NOT BELIEVE THEY TREAT PEOPLE THIS WAY AND GET AWAY WITH IT.

I ordered a gift two weeks ago, I needed it to be here in a week and a half as the gift was an Xmas gift for someone I was seeing before Xmas and wouldn't see again till next year about four days before I needed my gift I asked where it was and said if it wasn't here by the Saturday cancel my order, I got a stupid message after I, d sent about six emails thank you for your patience it wil be dispatched within seven days I said this is no good it's too late. I had to go round the shops to buy something else and after telling this thick arseholes for over a week I don't want the gift they have dispatched it so I've told them I won't be accepting it from the delivery man and tell him it needs to go back and I want my money back worst experience I, ve had buying online.

After 30 days, no delivery of products, cannot access website and customer service is terrible and not user friendly

Completely messed up my order. Left me over £50 out of pocket over xmas and new years with no real apology. Ruined my xmas. Avoid at all costs.

Do not order from this company. Still waiting for my order from two months ago. Customer service team are absolutely horrendous. Avoid avoid avoid

No product delivered. No answer to emails and messages. No customer service. Thieves. I'm trying to figure out where to report them

Do not waste your money. Their sheep skin rug was the worse quality - cheap and tacky. I won't use them again.

Nearly 3 months. No delivery. All I get are automated responses and tracking numbers that don't work. Avoid like the plague