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We purchased an item which was of good quality, unfortunately it didn't work like we wanted it to. Shipped back right away and provided tracking numbers. Receipt was acknowledged. We are going on 8 months and still no refund. I have reached out several times and there was always a problem including legal problems with credit card processing. We've come to the conclusion that our money has been stolen And are extremely angry that they can get away with this.
Tip for consumers:
We purchased an item which was of good quality, unfortunately it didn't work like we wanted it to. Shipped back right away and provided tracking numbers. Receipt was acknowledged. We are going on 8 months and still no refund. I have reached out several times and there was always a problem including legal problems with credit card processing. We've come to the conclusion that our money has been stolen And are extremely angry that they can get away with this.
Products used:
Pouch
I was shocked at the poor quality and mostly the toxic chemical smell of the so called leather. It felt like plastic and the workmanship was substandard at best. The threading was tearing the seams, the lining was exposed and it looked as if a 8 year old painted it. The paint was splattered all over the coat.
Never again will I be fooled by at his bogus company. Take your money for a product they know you will never want them refuse to give it back. What a scam they have going. I really wish I took pictures before I threw it away! Along with 400$.
Tip for consumers:
Don’t be a sucker!!!
Products used:
None threw it in garbage because they refused to give money back only offered a credit. But you would lose $20 for them to process and your mail cost to return it.
Purchased a leather jacket and the color didn't match the picture online so I returned it for a refund. The problem is they didn't give me the money back. I contacted them several times and I was told by Linda that it would be refunded in a couple days. It's been around 6 weeks and still no refund. My opinion is to stay away from James Leather my experience ended up costing me over $200.
Tip for consumers:
According to their return policy it shouldn't have been an issue when returning an item as long as you follow the instructions they give you which I did everything they told me to do and contacted them several times after not receiving a refund. Linda assured me that I would get my refund in a couple days. Still no refund so I would contact them again and they would tell me the same thing. It's been 6 weeks and still haven't been refunded. I'm out of $200.
Hello Bill,
I apologize sincerely for the disappointment and frustration you've experienced with your leather jacket purchase and the subsequent refund process. It's disheartening to hear that your expectations weren't met and that the refund didn't proceed as smoothly as it should have. I understand the impact this has had on you, and I want to assure you that your feedback is invaluable. Please accept my sincere apologies for any inconvenience this has caused. I am personally overseeing the resolution of this matter to ensure that your refund is processed promptly. Your patience and understanding are greatly appreciated, and I'm committed to restoring your confidence in our products and services. If you could provide me with the necessary details, such as your order number and transaction information, I will ensure that your refund is expedited. Thank you for giving us the opportunity to make this right for you.
I want to provide you with some context regarding the delay. The worker who handled your transaction is no longer with our company due to recurring issues that have come to our attention. This has led to internal adjustments to ensure the highest standards of service moving forward.
I purchased 3 leather duffel bags as gifts. They showed up balled up in tightly wrapped plastic, in a broken box. When i opened the plastic, i almost passed out from fumes, not the lovely smell of leather. The staining is badly done, and its day 3 of airing them out. Worst ever.
Like many of you, for good reason, I am skeptical and thus anxious about on-line pictures of advertised products. Well, you can relax. What they show you is what you get. The bag I ordered arrived quickly and I was pleased to see the quality of the bag is excellent. The thickness of the goat leather is substantial and the stitching
on the bag is straight and precise. My initial thought was that this bag will last a very long time and will look better and better as the scuffs and stains acquired in travel add to the original "patina". So, if Covid ever permits us to travel, for either business or pleasure or simply on a daily basis, one of these bags will be great to carry. NOTE: For shipping purposes, the bag arrives tightly folded and will require some use for the wrinkles to disappear. IDEA: I haven't done this but I think it might work. First, stuff the bag fully with old clothes, towels or plastic bags stuffed with newspaper. Then hang the bag in a steamy bathroom as close to the steam source
( shower curtain rod?) as possible for 20-30 minutes. Allow the bag to dry for 2-4 hours; remove the stuffing and check the results. You may need to repeat this process. If you try this before I do, please post the results and let us know how well it worked
Products used:
An overnight bag
Hello Daniel, It's truly rewarding to hear that your online shopping experience with us exceeded your expectations. We understand that the uncertainty surrounding online product representations can be quite daunting, and we're delighted that we've managed to provide you with a bag that aligns precisely with what was showcased. The bag's premium quality is a testament to our commitment to delivering top-notch products.
Your thorough assessment of the goat leather's substantial thickness and the precise stitching on the bag perfectly captures our dedication to craftsmanship and durability. We're thrilled that you envision this bag as a long-lasting companion that will develop its unique character over time, embracing the journey it embarks on.
Your thoughtful tips on handling the bag's initial wrinkles are greatly appreciated. It's ingenious to consider stuffing the bag with items like old clothes, towels, or even newspaper-filled plastic bags to help expedite the relaxation of the folds. The steamy bathroom idea you've suggested seems like a promising solution to smoothen the leather's appearance, and we thank you for sharing your creative insights.
We truly value your feedback and the time you've taken to share your experience and ideas. We're eager to continue offering products that meet and exceed your expectations. As we all look forward to the day when travel becomes more feasible, we're confident that our bags will be the perfect companions for whatever adventures await. Once again, thank you for your support and for being a valued part of our community.
I have made a huge mistake ordering from this company. I was sold on slick looking motorcycle jacket on their website.
First red flag - product shipped by DHL from Pakistan address.
Second red flag - package. Product arrived in DHL envelope wrapped around by scotch (like full out wrapped). Inside the Jacket wrapped in some sort of wrapping paper. So not a plastic bag with a label.
Third red flag - item looks nothing like what is in the web site photo. Yes it is a leather jacket that likely looks OK from 20 feet. But it is cheaply made, reeks of paint and the leather is flimsy (I can compare, I have Alpinestar full grain leather motorcycle jacket made in Viet-Nam. It is by leaps and bounds better made than this flimsy garment from JamesLeather).
Fourth red flag - no care instructions label, no label stating materials, no label stating where it is made. In fact not a single label I recall.
Fifth red flag - zipper and buttons are generic plain items (no manufacturer stamp on either. It is not even a YKK zipper!).
Sixth red flag - it took a lot of back and fourth trying to ship it back for refund. Finally they gave me some residential address (I checked in google maps) somewhere in New York State where I was supposed to ship the jacket which I promptly did. I got refunded about 2 months later. I lost on shipping and I will never deal with this "company" and I do recommend to everybody to stay away from it as far as possible and buy from established reputable suppliers (for 6 times the price, yes, but I would pay 6 fold than wear the garbage Jamesleather sells).
To conclude - this is some shady dropshipping company sending their inferior goods from some sweatshop factories in Pakistan. They have a slick website and this is the only thing that they have going for them.
Products used:
I returned their motorcycle jacket for refund.
I want to express my deepest apologies for the frustrating experience you've had regarding your refund. Your satisfaction is paramount to us, and I'm truly sorry for any inconvenience this situation has caused you. We understand that the delay in processing your refund is wholly unacceptable. Your patience and understanding throughout this situation are genuinely appreciated.
Please allow me to offer a sincere explanation of the circumstances and outline the steps we're taking to address this issue:
Refund Resolution: I'm pleased to confirm that we are more than willing to provide you with a full refund. Your returned item was acknowledged and assessed, and it's clear that a refund is due to you.
Personnel Changes: I understand your concern about the consistency of service you've received. It's important to note that Linda, who was handling your case, is no longer with our company due to recurring issues similar to the one you've experienced.
Immediate Action: Rest assured, we take this matter seriously. I have personally taken over the resolution process to ensure a swift and satisfactory outcome.
In light of your experience, I want to extend an offer for a full refund. Your hard-earned money should never feel compromised, and we want to ensure that you receive the resolution you deserve.
To facilitate the refund process, please provide me with the necessary details, such as your order number and any relevant transaction information. You can reply directly to info@jamesleather.com.
Once again, I apologize for the inconvenience and frustration this has caused. Your feedback is crucial to us as we continuously work to improve our services.
Thank you for your understanding, and I look forward to personally overseeing the resolution of this matter for you.