Jane

I received a top that is huge and is to big for me. I am trying to return and can't get in touch with anyone

I order my shoes in the mid of may and here it is july and no shoes I just want my shoe are my money back I dont have it to just give it away thanks

I have purchased several items from Jane.com, some arrived in a timely manner but two months later I am still waiting on one of my purchases. I reached out to both the site and the seller and it just seems to be an awkward mess of communication.

After not receiving my package (tracking status said pre shipment) one month later I contacted the seller with no response, then went straight through Jane.com to get assistance. They were very timely in their response and got the seller to contact me. They said my package got lost and they would send me another package that day with something extra for the wait...

Another month passes no package still... I contact Jane.com again and they responded saying they would give the seller until the end of the day to fix the situation before giving me a refund, which I felt was reasonable. I was totally understanding in the situation but I did either want what I ordered or a refund.

In Jane.com's final email to me, (whether they realized it or not) I received the whole email thread between them and the seller... Where they both talked about how angry I was (wanting my money or refund yes, but not angry), how the seller was annoyed that I apparently never emailed them, how Jane was annoyed that the seller was not responding beyond "the situation has been fixed"(which it hadn't been), the seller was blaming the situation on me, and jane.com edited out portions of the sellers original email when they sent me the sellers communication.

I understand shipping mistakes happen but I find it odd that it got shipped out twice and has never actually arrived to my home (they offered to send for a third time I declined and asked for a refund). I also saw that Jane.com and sellers do not have a good relationship with each other.

Yes, somethings do arrive in a timely manner but to me it's not worth the risk of not receiving what I order and I personally don't want to order from a place that tries to paint a pretty picture but behind the scenes does not respect those providing the product they are selling... To me, relations in business speak volumes to the quality of the business and whether I want to continue to support that business. This is one business I will be walking away from.

Been waiting 30 days for product. They debited my account immediately. No customer service whatsoever. Scam operation

Great products and prices. Shipping sometimes takes longer so plan for that. But overall very satisfied.

Cannot stop unwanted emails from them. The phone number found online is not theirs. Beware if you intend to do business with this company.

Just started visiting. Overall amazing site, will soooo order soon, not a review but I'm impressed. Great deals too!

I ordered a monogrammed tumbler on June 5th and was told it would be shipped by June 21st (because its personalized), i sent the seller an email on the 20th or 21st and the next day was sent an email with a tracking # (never received a response email from the seller by the way, just got the email from Jane.com). I looked it up and it was "a label created" but im still checking it again on June 25th and NOTHING. It still says label created, its not even in transit. It hasnt moved! THENi also ordered 2 ombre cardigans from a different seller on the same night (June 5th) and was told it would ship by June 12th and SAME thing. It said it shipped (before June 12th so i was excited) so i checked the confirmation email with the tracking # and here it is, June 25th and i still have NO product. It was just a label created and the package still isnt in transit. I emailed the seller and she emailed me back AFTER the label was created and im waiting on the package for a good week, she said she got backed up and i would receive the package this week. Its Thursday and theres still no package! Mind you, this specific package is supposed to be 2 day priority shipping! Not pleased at all!

Worst cutomer service I've ever expereinced. Save your self the trouble and shop somewhere else. It's a complete sham.

Ordered 3 necklaces to give to my grandmother, mother and mother in law for Christmas. Due to them being customized, the seller: krafty chix, had up to 14 days to ship this item. That seemed like a lot of time but seeing as how I placed the order on 12/1, I figured there would be plenty of time still to receive them all and send one a couple states away for Christmas. Well... 5 days after the 14th day from my order, my UPS tracking still only says "order processed, ready for UPS." That indicates they have been notified that this package will eventually be dropped off for shipment. There is no way I am going to have a gift to my grandmother by Christmas now and from the looks of it, not for my mom or mother in law either - who are spending Christmas at my house so I wouldn't even need time to ship out after receiving the package. It is too late to find, order and ship something else. I emailed krafty chix, the seller, 4 days ago about this and have yet to hear anything back. Finally I contacted Jane who claim to have contacted the seller for me and they so graciously offered to issue me a refund if the seller doesn't contact me about this within the next 2 days. Two days from now will be 4 days from Christmas. I kindly told Jane that simply offering a refund this late in the game is an insult. That's sufficient to keep me from reporting them to the bbb but it MOST DEFINITELY did not save me as a customer. This was very disappointing - they ruined my Christmas gifts for the 3 most deserving women in my life, this year. I wish I had done research about them before I ever trusted them with something this important. This is the same seller mentioned in the review here about the bird's nest necklaces - those are what I had ordered.

I've loved EVERYTHING I've ordered from Jane! All has been great quality and fast shipping! I've also found great gifts on there!

I have never been impressed by any of the things that i bought from different vendors on Jane, I should've learned my lesson already! The pictures are deceiving. Jane should make it a rule for vendors to use a --neutral plain background, -not too over edit their photos to make the colors look more radiant or pale, -and to include at least one picture of the model in a "neutral, boring" pose, instead of only showing photos of models with their hands around their waist to make the top or dress look like it's flattering to the body, when it's actually not.

Some other cons of this site are:
You always pay shipping, and if you want to return anything you have to pay for the shipping as well. So when they issue a refund you really end up loosing anywhere from $8 to $13+ dollars depending on the weight.

You have 14 days to return anything, and you have to email the vendors before sending the item back. If the vendors take forever to respond, (happened to me twice) you may just be stuck with something you don't like.

Do not email the vendors through Jane's website, it doesn't work, and now you have no proof that you emailed them. Just use your normal email.

Many of the boutiques you see on the site, can be found on instagram, and by looking at their site, you could notice that they use Jane to get rid of the stuff they're having a hard time selling on their own. But to be fair, you'll also see that Jane has the same "new arrival" as these boutiques, but at a better price even after shipping and taxes. That's what originally brought me to Jane.

Some vendors' main photos show you something in a color that's not actually part of their listing.

I don't know if you are able to zoom into the pictures on their app, but the photos shown on their site are tiny and even if you screen shoot and try to zoom in, it's impossible to look at the details.

The whole idea of this website is to list things for 36 hours. So even if you wrote a review on something, there is like 96% chance that it won't be seen by others, and that you won'tsee what others had to say about it.

Some vendors have popular knock offs from well known brands. So make sure to check the price first with the name brands. Sometimes by the time you've received the product, paid the shipping, paid to return it. You will notice that you spent close to the price of the better quality one.

Overall these are things that you could experience anywhere when buying online. So really it's up to you to give it a chance or not. I do feel like the vendors are giving the platform a bad name, but if jane made some improvements on their website and on vendors requirements, maybe the vendors would have to be more honest in the way they present their items.

Save your time. This is the worst excuse for an "online boutique".

DO NOT BUY FROM THESES GUYS. Couple of arrogant a-holes running this company. Vendors are ripped off and product is garbage.

Die Bestellung wurde sehr schnell bearbeitet und versendet, bin sehr zufrieden damit, vielen Dank.
Alles ist großartig und pünktlich!