Jane

Purchased 3 Fingerlings & was thrilled to find a website carrying them. ($20 each)

Received them today... FAKES!

Received "Happy Monkeys".

Happily donating them to Toys for Tots.

Will NEVER order from Jane.com again! JERKS!

I ordered a pair of leggings, and they debited $45 from my bank account, yet I never received a confirmation email and when I tried to sign in to my jane.com account, I was told it did not exist! So, I signed up for the account and now I'm being told that I haven't ordered anything. I apparently have had enough of an account the entire time to receive promotion email after promotion email from them!

I spoke too soon! I emailed their customer support team, and someone got right back to me. She was extremely helpful and emailed the seller for me to find out what was going on. The seller told me that they were waiting to get the items themselves to ship to the consumers. I guess the fact that the website told me that I didn't have an account was just a website issue.

I have ordered a lot of stuff from this website for years and it seems that no matter who I purchase items from, that company always sends preshipment information in order to comply with the ship-by date and then they claim that they have shipped the item. Then they take several days to actually ship the item. Currently I have waited one week since my item has "shipped" and the only thing that has happened is that the seller sent preshipment information. Jane.com doesn't hold their sellers accountable and I have contacted them on many occasions. As a buyer this is very frustrating. When I seller says that something has shipped, they should've actually shipped the item, not just sent preshipment information... then take weeks to actually ship the item.

When Jane.com started as Veryjane.com, they were great! Now, the suppliers they use are questionable and this company has lost their personal touch and response to buyers. I ordered merchandise from a vendor and never received. I paid the vendor and I will most likely never receive the merchandise I order or a refund for the $100's of dollars I spent. I used to be able to call Jane.com and speak with someone - no more. Very disappointed... and I'm out the money I spent. Don''t be DUPED like I was - be very careful before you order from this site.

I placed an order with Jane's Closet on June 21. They took my money right away. Said they would notify me when they ship my order. I asked for a refund July 2. Said they had referred my request to their Fulfillment Dept. Right away I got notice of shipping date July 1st. Today is July 21. Have not received my order yet. Also no refund. On July 20 According to an email it is coming via China Yun Express to Las Vegas NV a shipping partner. They are awaiting item to ship by USPS. My order # *******-SCS. Tracking http://t.17track.net/en#nums = YT**************. I thought this was a US company!

Ordered from this place and immediately realize I made an error, I called the company, emailed and still no response. I called 10 times and They never responded to the email. I called the card company to cancel payment and a month later, here are these not so cute shoes in the mail. Of course I was charged. I sent an email and they waited weeks later to be sure the policy for returns had expired. I will donate these ugly shoes. Dont order from them. Words of warning, if no one responsd to a call or email, you dont need whatever they are selling. The pictures look good on the website, dont fall it

I ordered two bracelets first of all the quality is horrible second of all you can't return it the bracelets looked great in the pictures but in reality they turned out horrible i suggest not to buy anything from here

The commercial that starts with " I never thought of an online website as a role model..." is the most pretentious, annoying and supercilious commercial I've ever seen. Because of this commercial alone I will never go to this website and will tell others not to go there either.

They sell cheap things and your bank/card information is NOT safe! I haven't purchased anything from their site in 3+ years. Today I saw two unauthorized charges via PayPal shipped to someone I don't know, in a completely different state. Their site is not secure and PayPal won't help because they claim it was a Reoccurring billing agreement. This makes no sense, whatsoever, as I haven't been charged or even visited the site in years. BEWARE!

I was skeptical about ordering off an app like Jane. However, I am so happy I did. I have purchased many, many items from the Jane app and their website. Not once have I had a negative experience. The customer service is fantastic as is the layout of their website and app. They make shopping enjoyable and they have some of the most unique items you cannot find anywhere else. I will always be a Jane supporter and customer.

I ordered a monogrammed wristlet on September 8th. The seller is Violet Fox thru Jane.com. I immediately got an email saying it would be shipped by sept 17th. I was ok with that, but since that day when I track it, it only shows processing since September 8th. It's now September 28th. I have emailed the seller 4 times and have gotten no reply. Jane has offered a refund but I haven't told them to do that just yet, as I really wanted it as a gift. Jane.com has also emailed the seller with no response. After reading reviews of this seller they were all horrible! Some even waiting months with nothing. I don't understand how Jane.com allows such scams. And that is what this is

I ordered some very cute red shoes on 27 September 2020. I received an e-mail from someone named Jen. She mentioned that my shoes were on the way. She listed a tracking number however, I was never able to track it. I waited patiently. We are now in December and there must be someone else wearing my shoes. I would kindly appreciate a full refund on my credit card as soon as possible. Although your company h does have some very cute shoes I will never make the mistake to order any shoes again from this samp scam company. Again, please make certain I receive my credit as soon as possible. Thank-you, Diana Guajardo

Ruined my gift. I ordered a packet of joggers for my mom for Christmas. I received them and they were exceptionally big for being my mothers size. The model is very similar to my moms size so I ordered the same as the model and they were huge on my mother. I have been trying to return them for the last few weeks. I have researched how to return on jane.com, emailed both companies multiple times, and have heard no response. I can no longer purchase a gift for her because I know longer have the money to do so. I worked so hard for the money to purchase her something this holiday. Although, I have liked some previous gifts I have received from jane.com and would recommend some of their products, the return process needs work and reliability.

We order fury slides it took a month and two weeks to receive the item. After several threats and upon arrival the slides were the wrong size absolutely too big, and the item we ordered is most definitely not what was displayed at all. Never will we order from them. Worse company ever. The shoes in the box is what we ordered and the shoes without the box is what we received. This company is a joke

I asked a light brown sandals, but I received a very different color, I don't like that color. You should be very careful to assist a customer, if you don't have what the customer asks, simply don't send it, and give your apology.

I highly recommend reading the reviews before placing an order with this company. I placed an order a few days ago with this company and I still haven't received a conformation email or text like the website says. I will be filing a dispute with my bank.

You do need to read everything very carefully, so you know what you are buying! As long as you do your homework you will be fine. It tells you the expected date of shipment and the app keeps you in the know. NO Complaints here!
Keep doing what your doing JANE!

I recently purchased a pair of shoes from Jane.com. I ordered them back in July for $30.22. I received the shoes and they were really cute and I liked them, so I had no problem with the product itself. Recently, I received a paypal notification stating that my account was being debited for $30.22 again! I got an email from Jane.com thanking me for my order for the very same shoes that I had already gotten. I have sent screenshots as proof that my account has been debited twice, again on Spetember 1st, but they will not refund my money. I have talked to them via chat, email, facebook messenger and I have called them and this has yet to be corrected. All I can say is BUYER BEWARE! I will never order from them again.

I purchased a swimsuit I thought was super cute boy was I wrong. It was nothing as to be expected. The pads in the swimsuit are absolutely horrid. You can seem them and the fit was totally wrong. Whoever designed this wanted the least flattering swimsuit on a women's body. I am appalled by how it was nothing like the picture. I reached out to customer service to return because I feel duped, and they tell me they cannot return because its swimwear! Well first of all, nowhere did it notify me of this return policy when I purchased the item but now that I want to return it, it's the policy. I expect a return on a product that they made money on being deceitful. I am sending the item back and expect a refund from this terrible, terrible, terrible product. DO NOT SHOP JANE!

Warning! Do not purchase from this company if there is any chance you might need to return the item. It is an absolute nightmare to return something! You have to e-mail Jane, and wait for their response. Then they say to mail it back at your expense to a 3rd party. Then this 3rd party is supposed to let Jane know when they receive the item. You wait and wait and nothing. Now you e-mail Jane again, to see what is going on. Then they ask for your tracking number to the third party so they can investigate. This has been going on for over a month with no resolution!

This site is easy to navigate and fun to use, but don't sit on anything too long. I had a popular item in my cart but continued shopping. When I went to check out, that item was sold out - even though it showed I had it in my cart.

This place is awful. All clothes I have ordered from this place is cheap material and runs very small. Never returned the items I ordered because it was a big hassle. Gave both items to my daughter but I dont think they were ever worn.
I will never order clothes rrom this place ever again. Dont waste your money.

I have waited 7 and a half weeks to get this bra. When it arrived today, I thought the bra looked great, until I tried it on. There is a pad with fake nipples in the bra. It looks horrible! The criss cross thing does NOT work. I don't plan to order anything else from this company. 7 and a half weeks is unacceptable! (Please don't try to blame this on covid-19. I have ordered other items from several different companies that arrived in a timely fashion.)