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JC Penney has a rating of 2.1 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JC Penney most frequently mention customer service, credit card, and order online problems. JC Penney ranks 93rd among Department Store sites.
Overall, JCP is the best shopping site anyone can visit. They have quality items and a great value. I have been shopping at their brick and mortor stores for a long time, now my online experience is wonderful. Nothing makes me more happy than to browse their website (my go to place for fashion, beauty, home and gifts). Everything I need is just a click away. There is no question, if I order something from JCP it will be a quality item. I have never been disappointed. My favorite brands women's clothing LIz Claiborn and A.N.A. I have only had to return someting once, it was simple as it could be. Customer service talk to people in a respectful manner and are willing to help explain returns etc. JCP is a no stress place to shop. Thank you JCP and keep up the great job!
I will start by saying that I have made many JCPenney purchases. Within the past 3-4 months, my experiences have been spiraling to a fast decline. I online ordered a pair of shoes. I received a box with the correct size, but the shoes inside were of a different size. In order to process a return - I would have to pay $8 to return them by mail, or drive 1.5 hours to return it back to the store. Why should I have to pay for their fault? Most recently, JCPenney had a promotion called the Gold Coupon Giveaway that went on August 1st-4th, 2024. I revealed 50% off coupon code. I ordered 11 items. 10 days after ordering, I check on the status online. 2 of the items says "Cancelled." The other 9 items say "Backordered." I called customer service - as they apparently do not have a chat feature - to inquire why I didn't receive an email/notification of the cancelled items, why I haven't received a refund, how I somehow picked out 11 items that are all basically not available for purchase, and when they anticipate the backordered items would be back in supply. I got put on hold for the CSR to inquire about the refund, he told me, "It looks like they forgot to push the refund through." I asked why I hadn't been notified of the items status update, he told me, "We don't do that." How is it possible that I picked 11 items that are all not available? He said, "We are overwhelmed by the orders that we received during that promotion, and our suppliers is out of 80% of the items ordered." Should I expect to eventually get the 9 items that are on backorder? He said, "Likely they will be cancelled." Great! For those that utilized a coupon, and their entire order gets cancelled - do they get an extension/exception to utilize the coupon? He said, "Nope. We are cancelling orders that had the 50% coupon used." It has been 3 weeks since I ordered - all items have been cancelled now - no refund still to date, no email communication. Be wary. Their marketing and customer service practices are less than couthful. I am picturing law firms putting out an abundancy of commercials for compensation, in the near future - for mal-retail services rendered by JCPenney.
I cannot believe I just wasted two hours of my self-quarantined time trying to buy shoes for my daughter and myself at JCPenny.com. First, please have your people learn to update your prices online. Why should I be misled by the prices you have posted? I click on the pictures on your website expecting to pay the price listed with that particular picture only to find out I was the idiot who trusted that JC Penny would have some integrity and list the price, picture and link it to the product you are displaying. After making the mistake of wasting my self-quarantined time to visit JC Penny's website hoping to find a better deal than what I saw on Famous Footwear's website, I called their customer service only to be treated like this was my problem and JC Penny can't do anything to honor what they display. Thank God there are other retail stores that want to take all the money I want to spend. I now know that JC Penny doesn't need or want my money based on the way their Customer Care agent and supervisor dismissed my issue as if they don't care and have better things to do than to encourage me to shop with JC Penny instead of Amazon, Famous Footwear, Just Fab, Shoe Dazzle or any other website to buy my shoes. I think that was the mistake I made on April 6,2020, from 6 PM CST to 7:25 PM CST. I thought I was on one of the other websites that take care of their customers and want my money. I am so glad I took screenshots so I can report this company that once valued its employees to the FTC for false advertising and bait-and-switch marketing.
I've been a JC Penney customer for 30 years; I used to love their stores, merchandise and customer service, but that's all gone.
I ordered some products on line; the products are poor quality and the return policy does not specify that the customer has to pay for shipping if they return anything. With a lot of store closed, it's inconvenient to make a trip to return items due to the distance. They fail to understand that their only hope to survive is to improve their on-line presence and this is not the way to do it. Good bye, JC Penney, never again!
Tip for consumers:
Pictures are misleading, return policy is deliberately vague.
Products used:
None.
JCPenny.com sent wrong order. Said I had to return to store. Buy again, and wait 10-14 days for refund.
Tip for consumers:
JCPenny doesn't take responsibility for errors they make on your order. Do not purchase from them unless you want to risk not receiving the correct order at all or having to pay twice pending refund. Their refund policy only favors JCPenny and their customer service team can do nothing but apologize
Products used:
None. Entire order belonged to someone else and JCPenny insisted I return items to the store, purchase original order again, and then wait 10-14 days to be refunded the original purchase amount.
Ive been shopping at JCPenney since I was a young girl and I will most likely Always shop here. Always Ggod quality items and some of the Best deals...
I recently purchased a refrigerator online for my mother for Christmas. I was given options asking if i would like to have an icemaker installation. (Yes, as this was very important in the refrigerator that we were to choose). Then an option for a 6ft or (maybe 10ft. Not sure because i purchased the 6). Icemaker line. Upon delivery, the guy asks if we have our icemaker kit?. UUMM... What? That is what i believed i bought? To have a icemaker installed? But no, he says this happens often. Where was the option to buy a icemaker kit on the site that asked if i wanted these other 2 things? Why was it not clear? So i had gotten free delivery since my purchase was so much but then my mother had to pay a $69.99 service charge to have them come back out to install the icemaker. I also tried writing JCpenney directly on there customer service site and after typing it twice, got a reply of I'm sorry. Our message system is currently unavailable. Please try your message again later. Grrrr... Not happy Also, the guy delivering it says the will level the fridge if it needs it when they come back to install icemaker... Which was 15 days later... And it definitely needed it! (we ended up spending an additional $170 to get icemaker done)
My father works at the warehouse so I get 25% off all products so that's a plus in my book, very good clothes :)) love them..
Love the instant coupons on the website. Was fast shipping. No problems. Could navigate a bit easier.
Always shopping there is a pleasure, customer staff is amazing and helpful, got great value for money
I like jcpenny sometimes you can find really good and cheap stuff here just need to have a keen eye, but i mean the quality does suffer though.
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About
JCPenney
Reviews 1,381 • Bad
TrustScore 1.5 out of 5
1.7
In the Furniture Store category
www.jcpe
nney.com
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-----0 stars
If I could give -0 stars and still write a review I would. My husband tried to buy a 3 piece suit and because his shoulders are so wide compared to his chest they didn't have in stock at any of the stores in our area (5 to be exact) so we ordered on-line. Confirmation came back the suit would arrive in 6 days. On the 5th day we received a email saying suit jacket is no longer available. Called Jcpenney.com 10minutes later and was told the jacket is now available and they can ship and we will receive in 3days. But the pants and vest will be delivered on original expected date. I said never mind about the jacket,just send the pants and vest. We were informed at that time that the pants and vest have already been shipped. We went to our local store talked with sales manager and she ordered the jacket and we paid a extra $35 to get it within 3days. Here we are 9 days past our order delivery date and still haven't received the pants or vest and no word on the jacket either. I am so frustrated and I will never step foot into another Jcpenney or order anything on line. I will be sure to tell everyone I meet how bad their customer service is. Customer service like this no wonder they are one of the next retail stores on the chopping block.
There aren't very many around anymore but they always have great sales. I make the 30 minute drive out to the nearest one a few times a year.
DO NOT I REPEAT DO NOT TRUST IT... Let this company die in peace. Lol... I had to ask the agent "do I need to call my lawyer?" All of the sudden my purchase status changed to "Ready for pickup" :D
Why is is always 100 degrees in JCP! Seriously my 4 month old is sweating and so am I! Get some AC please!
JC PENNEY CHARGED MORE TO RETURN A PRODUCT THEY FALSLEY ADVERTISED THAN THE ACTUAL COST BY UPS. A PROFIT WAS MADE ON MY UNFORTUNATE EXPERIENCE PURCHASING ONLINE AT JC PENNEY.
I absolutely love the Adona night gowns! I have four of them! They are SO nice to sleep in. I personally would not buy anything else.
I tried to place an order online would not work tried calling still would not work. Would like to support you but amazon just works better
So funny how folks are so surprised when I tell them where I have purchased cool stuff for my very small apartment and clothes.
Love my store.
I don't want to give even 1 star.very bad customer service.Not good in giving rewards.
They don't give rewards back when they cancel order
Tip for consumers:
They will take my rewards worth money and never gives back
Products used:
Clothes
Excellence! JCPenney is a gem! I have loved to shop there since middle school! They deliver quality fashions from generation to generation!
Ship address got changed some how. My grandchildren's Christmas was sent to wrong address. They told me to file a police report.
The best manager ever is Tracy and she is the best and nicest and sweetest person I've ever met she works at JCPENNY on Salinas ca at the north ridge mall and I always go to shop now at jcpenny just because she make me feel wolcom all the time and I suggest that jcpenny company let he teach the othe staf how to be the best like her and how to get to wolcom the customers and make them feel home, and if I was the owner of the company I will raised her right away.
I just love the new selection clothes for women it 's has been a while since shop at the website Customer Service was great Janice was very helpful.
So disappointed to see the stores so dark and low ceilings and surly employees. I love the Arizona brand, but your prices are way too high.
I purchased wine colored ankle boots in a 5 1/2. They are the correct fit and they are classy & beautiful.
I ordered some Sketchers hiking boots from JCP online as they had the best price, (first time I every ordered with them) total was close to $60 so I placed order without seeing they charged me almost $9 for shipping which I wasn't happy about. I called them day after I placed my order, to cancel and reorder again, adding a few more items which would then be no shipping charge. Sounds easy right? Not with JCP, in spite of the order taking over 10 days to arrive, they wouldn't allow me to cancel one day after ordering online, they only give you 30 minutes to do that! Never heard of anything so ridiculous/insulting to customers, especially since i wanted to add to my order and give them more money! Customer service said no way they could fix it, supervisor said same thing, that everything is "in the system" and can't be changed. They also left off the unit number to my home and wouldn't even correct that, made me go to UPS.com and sign up so I could attempt to change it there. Now I understand why they have continual bankruptcies, when both Amazon and Walmart make orders, returns, cancellations so easy, why in the world would they be so stupid and insulting. BUYER BEWARE, NEVER AGAIN AND SO REGRET I GAVE THEM MY BUSINESS.
Tip for consumers:
MAKE 1000% sure you want the order, they won't let you cancel unless done within 30 minutes of order..terrible customer service, better to buy elsewhere imo.
Products used:
SHOES
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