- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JC Penney has a rating of 2.1 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JC Penney most frequently mention customer service, credit card, and order online problems. JC Penney ranks 93rd among Department Store sites.
Overall, JCP is the best shopping site anyone can visit. They have quality items and a great value. I have been shopping at their brick and mortor stores for a long time, now my online experience is wonderful. Nothing makes me more happy than to browse their website (my go to place for fashion, beauty, home and gifts). Everything I need is just a click away. There is no question, if I order something from JCP it will be a quality item. I have never been disappointed. My favorite brands women's clothing LIz Claiborn and A.N.A. I have only had to return someting once, it was simple as it could be. Customer service talk to people in a respectful manner and are willing to help explain returns etc. JCP is a no stress place to shop. Thank you JCP and keep up the great job!
I will start by saying that I have made many JCPenney purchases. Within the past 3-4 months, my experiences have been spiraling to a fast decline. I online ordered a pair of shoes. I received a box with the correct size, but the shoes inside were of a different size. In order to process a return - I would have to pay $8 to return them by mail, or drive 1.5 hours to return it back to the store. Why should I have to pay for their fault? Most recently, JCPenney had a promotion called the Gold Coupon Giveaway that went on August 1st-4th, 2024. I revealed 50% off coupon code. I ordered 11 items. 10 days after ordering, I check on the status online. 2 of the items says "Cancelled." The other 9 items say "Backordered." I called customer service - as they apparently do not have a chat feature - to inquire why I didn't receive an email/notification of the cancelled items, why I haven't received a refund, how I somehow picked out 11 items that are all basically not available for purchase, and when they anticipate the backordered items would be back in supply. I got put on hold for the CSR to inquire about the refund, he told me, "It looks like they forgot to push the refund through." I asked why I hadn't been notified of the items status update, he told me, "We don't do that." How is it possible that I picked 11 items that are all not available? He said, "We are overwhelmed by the orders that we received during that promotion, and our suppliers is out of 80% of the items ordered." Should I expect to eventually get the 9 items that are on backorder? He said, "Likely they will be cancelled." Great! For those that utilized a coupon, and their entire order gets cancelled - do they get an extension/exception to utilize the coupon? He said, "Nope. We are cancelling orders that had the 50% coupon used." It has been 3 weeks since I ordered - all items have been cancelled now - no refund still to date, no email communication. Be wary. Their marketing and customer service practices are less than couthful. I am picturing law firms putting out an abundancy of commercials for compensation, in the near future - for mal-retail services rendered by JCPenney.
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH AND I WANT TO TELL EVERYONE TO NEVER ORDER FURNITURE FROM JCPENNYS! MY ORDER WAS PLACED SEPT 4, RECEIVED SHIPPED EMAIL SEPT 9 AND I HAVE YET TO RECEIVE MY ORDER. CALLED CUSTOMER SERVICE FOR THE PAST MONTH AND AFTER EACH TIME TOLD WE ARE LOOKING INTO IT AND THEY WOULD CONTACT IN 5-7BUSINESS DAYS (THIS HAPPENED OVER AND OVER) UNTIL TODAY I CALL BACK AND THEY TOLD ME ALL THEY CAN DO IS CREDIT MY ACCOUNT I CAN TAKE THE RISK (YES SHE SAID THAT) TO REORDER AGAIN! NO ONE OFFERED TO REPLACE THE ORDER AGAIN AND FOLLOW IT THROUGH AND MAKE SURE I WOULD RECEIVE IT (ALSO TOLD ME NEVER TO TRUST THE ESTIMATED DELIVERY DATE ON THEIR WEB SITE AND THAT THOSE ARE NOT SHIP DATES TO THE END CUSTOMER THAT THEY SEND IN THEIR EMAIL THAT SAYS SHIPPED). THIS WAS THE WORST EXPERIENCE AND AFTER ALMOST 2 MONTHS OF SLEEPING WITH NO BED (BECAUSE I ALSO ORDERED NEW MATTRESSES FROM THEM AND RECEIVED THOSE RIGHT AWAY) I RECEIVE NO HELP FROM THEM BESIDES CREDITING MY ACCOUNT FOR MY ORDER! THEY BASICALLY MADE THEIR COMPANY SOUND LIKE A TERRIBLE COMPANY AND NOT REASSURING TO EVER ORDER FROM THERE AGAIN. I WANT ALL MY FRIENDS AND FAMILY TO KNOW DO NOT PLACE ORDERS THROUGH THIS COMPANY!
I will never ever do business with JCPenney again! NEVER
I ordered a sofa and chair online. When they delivered the furniture they forgot to leave the paperwork & warranty. The sofa they delivered looked much darker than the one I ordered. I called them the next day and asked them if they could check to make sure that the correct item was delivered. I explained to them that I was aware that sometimes when you order things online that the pics do not always match exactly with the actual color. I told them that as long as the correct item was delivered That I would be content with they left me with. They told me that they could not check to see if the correct item was delivered and that even if they could there would be nothing that they could do about it. They told me that because I accepted the delivery that it would be my fault if it was the wrong item or color. I spoke with a supervisor and a manager and was told the exact same thing. So I guess that JCPenney can just drop off anything they want. It doesn't have to be the item that you ordered. They assume no responsibility whatsoever. The funny thing is that I eventually found a serial number on a tag underneath the couch and once I googled it I found out that it was the right color. What's not so funny is there ended up being a very small tear on the arm of the sofa that will probably just get bigger. They sent someone out to look at the sofa ( 2 months later). After he walked all over my white rug with his dirty tennis shoes he told me that even though there is a 1 year warranty on the sofa they probably won't do anything about it because they said I probably tore it myself. I told him that I was going to report them to the better business bureau and any other agency that I could come up with. His response was " Oh they don't care about anything like that." They have been reported numerous times besides, they are getting ready to go out of business. " They are a horrible company! HORRIBLE HORRIBLE!
My favorite store to shop at. I always get good deals, reward deals and coupons. I average saving 40-80% at any given time. Awesome sales...
Love everything about this store! Great prices, great customer service, tons of variety. It doesn't get much better than this.
I have bought many items for me and my husband and always happy with the prices! Thank you for service!
They always have what I need and are always having incredible sales. Their return procedure is easy and quick
I've shopped many times at Penny's. Can't complain about prices at all. The quality of clothing is the best
Ordered T-Shirts on line & picked up in store... everything was very easy & fast! The prices were great & service was perfect!
I have gotten super service and quality products from JCP. Prices are fair and quality is excellent. Customer service has always been great.
My sister and I shop here a lot and love them. We love looking at the clothes and feel inspired since the quality is really good.
My granddaughter and I spent some quality time shopping for back to school clothes for her online (I am disabled so I can no longer shop at the store in person). I found the prices on line at JCP quite expensive but me settled on a dress and a skort for her and bought the rest at Kohl's which proved to be much more reasonable in price. The next day I received an email from JCP stated that the dress that we had chosen was on longer available. My granddaughter was heart broken. So a couple days later I returned to JCP.com to purchase her second favorite dress and found the first choice is still available online. I called JCP customer service 800 number to investigate. I was told that they have a new system and instead of the order being cancelled that it was on back order. The JCP system sent the wrong email and they had no intention of informing me by email or phone of their misinformation. I find this concerning since my credit card was charged. A week later I received a email that the dress was ready for me to pick up at JCP store in the home department and that I needed to bring my credit card to the store to pickup the dress. I called the local JCP store in inquire as to why the credit card was necessary to pickup the dress as I had already paid for it. My plan was to have my daughter in law pick it up I no longer drive due to my disability. I inquired if proof of purchase from my email confirmation would suffice and she replied that only my credit card used on line would be acceptable even though JCP had already charged my credit when I originally brought the dress and skort. I believe as consumers we vote with our money. I will never purchase from JC Penny again due to their poor customer service.
Love buying on JCP.COM. There are many ways to save using coupon codes. Everyone loves to save money!
Leaving for a Caribbean trip this weekend; I ordered a dress and had it sent UPS 3 day. Opened it and it is a winter jacket. Perfect!
I order here if I am looking for a fancy dress for my infant/toddler. I always find something for special occasions and church :)
This is a great place to shop, good quality products and with sale prices and coupons everything is a steal would recommend to everyone
Their quality of clothes is not as good as they make it sounds but they do have good customer service.
I have always gone School shopping here. The kids just Love it here. Great Brand Names. Great Quality and Prices. I always return to shop here.
Do not order from JCPenney. Purchased a mattress and box spring from them on 9/4/20 and here we are on 10/14/20 and still have not received!
I have been shopping at JCP for forty years. I really enjoy the store and the quality merchandise they have.
Order placed april 17 for mothers day still not here. It was a mothers day gift. Never again for me.
I have loved this store for a long time... Sales, sales, sales... I can't wait to shop next weekend!
I have called four times to get a refund, been lied to and told I would get one, never have, now they tell me I cant get a refund, very frustrating.
The operators are polite, tactful and competent. I recommend this store for shopping and I use it myself. The employees are happy and cheerful!
I purchased so things and I was very happy with my order I usually don't order online so I thought I would try it and I liked it thank you I would rate this a 10
Has a lot of cute stuff that are reasonable. Has a greeting person at the door at the store in Bay Plaza in the Bronx. Good atmosphere.
Gain trust and grow your business with customer reviews.
Get Your Penney's Worth
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
