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JC Penney has a rating of 2.1 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JC Penney most frequently mention customer service, credit card, and order online problems. JC Penney ranks 91st among Department Store sites.
Overall, JCP is the best shopping site anyone can visit. They have quality items and a great value. I have been shopping at their brick and mortor stores for a long time, now my online experience is wonderful. Nothing makes me more happy than to browse their website (my go to place for fashion, beauty, home and gifts). Everything I need is just a click away. There is no question, if I order something from JCP it will be a quality item. I have never been disappointed. My favorite brands women's clothing LIz Claiborn and A.N.A. I have only had to return someting once, it was simple as it could be. Customer service talk to people in a respectful manner and are willing to help explain returns etc. JCP is a no stress place to shop. Thank you JCP and keep up the great job!
I will start by saying that I have made many JCPenney purchases. Within the past 3-4 months, my experiences have been spiraling to a fast decline. I online ordered a pair of shoes. I received a box with the correct size, but the shoes inside were of a different size. In order to process a return - I would have to pay $8 to return them by mail, or drive 1.5 hours to return it back to the store. Why should I have to pay for their fault? Most recently, JCPenney had a promotion called the Gold Coupon Giveaway that went on August 1st-4th, 2024. I revealed 50% off coupon code. I ordered 11 items. 10 days after ordering, I check on the status online. 2 of the items says "Cancelled." The other 9 items say "Backordered." I called customer service - as they apparently do not have a chat feature - to inquire why I didn't receive an email/notification of the cancelled items, why I haven't received a refund, how I somehow picked out 11 items that are all basically not available for purchase, and when they anticipate the backordered items would be back in supply. I got put on hold for the CSR to inquire about the refund, he told me, "It looks like they forgot to push the refund through." I asked why I hadn't been notified of the items status update, he told me, "We don't do that." How is it possible that I picked 11 items that are all not available? He said, "We are overwhelmed by the orders that we received during that promotion, and our suppliers is out of 80% of the items ordered." Should I expect to eventually get the 9 items that are on backorder? He said, "Likely they will be cancelled." Great! For those that utilized a coupon, and their entire order gets cancelled - do they get an extension/exception to utilize the coupon? He said, "Nope. We are cancelling orders that had the 50% coupon used." It has been 3 weeks since I ordered - all items have been cancelled now - no refund still to date, no email communication. Be wary. Their marketing and customer service practices are less than couthful. I am picturing law firms putting out an abundancy of commercials for compensation, in the near future - for mal-retail services rendered by JCPenney.
ITS TERRIBLE. THEY DONT GIVE U 30 MIN. LUNCH UNTIL U WORK AFTER 6 HRS AND THE MANAGEMENT TREATS U LIKE CRAP...
The most horrible customer service I've had in 40 years! Anyone who posted a payment over the credit card automated phone service where your total payment was not paid should post on line so we can get a count of how many people are getting ripped off. (would GIVE a zero rating if available)
I originally called to ask about my balance and to see if the rewards credit was applied. The automated said I owed 10.30 and it was due that day.
Freaking out because I never received the bill, I paid on line answering Yes to the prompt "Do you want to pay the CURRENT AMOUNT DUE" which was 10.30. It said it was paid in full. I waited for a rep (on hold 42 minutes) to find out why my REWARD CREDIT was missing off the bill (the store rep said it would be applied on my bill). While I was inquiring of the missing reward I asked if my payment went through. I was told after 20 minutes on hold and "apologies" by the rep in Philippines (don't want apologies; we want action!) that only 10.00 of the bill went through and 30 cents was owed. I hit the roof! Only an idiot would leave a balance of. 30.
The rep said it happens a lot! My opinion is that they purposely only post partial payment so they can hit you with a late payment and interest! This alone is enough to make me not use their card. The 2nd issue is having to depend on outsourced employees who can only apologize for all the mistakes made by JCP/CC company. They can't help you except to give you a balance or tell you when your bill was mailed. It took them 3 days to see my phone payment! But yet we are charged right away and it can be seen! One rep said she was sending me over to a supervisor when I refused to give her my bank account number and social to make a 30 cent payment after I paid the entire amount on the automated system. She (Philippines rep) lied and never sent me to a manager she only sent me to another rep! Warning! Don't use their card. No way that bill was sent back to them unless a postal worker was too stupid to read the address! Why do you want my number if you are not willing to call me to alert me you haven't received payment yet? Look at my perfect payment (ahead of scheduled) history! Get off your lazy butts and remind people their payments are due! Also, don't believe their rewards scam. Yes, you may get it but you have to go online to get it, then call to confirm which requires 30 minutes of personal questions of verification of who you are! Then you may or may not be verified when they ask you to give an address or phone number from 20 years ago that you may or may not remember. TOO MUCH HASSLE FOR SUCH A SMALL ITEM/QUESTION.!
I found the most beautiful evening clothes to wear to my grandsons(2) weddings.
Holy crap! How horrible is this store? Completely staffed by nothing but idiots! I placed an order on the 16th for pants. Get the order confirmation and then got the tracking email. The order listed on the tracking email is NOT what i ordered and the tracking saysit was delivered... BACK IN 2014!?!? I call in later that day and tell the agent about this. She tells me that they recycle tracking numbers and that the tracking and the order listed on it will update the next day. Well, low and behold the tracking updated, but the i order was wrong. I received my package on Friday and needed the pants for Monday. I call in on Sat morning and tell the agent yet again about this. She says that i got the correct order, but when I tell her the item numbers do not match, he story changes. Then she tell me that I have to pay to return the items or go to the store. Why? This is no where near my fault? Now I have to go through the whole BS with the supervisor. She apparently see the error and and is sending the "correct" pants out for a Monday delivery, free of charge. Ok. So, later on I get the confirmation email and everything looks good and then a little bit later the tracking and... wrong order again. So, i call back in and I am told there is nothing that can be done; the order is already packed. I tell them to cancel the whole thing. The reply is that they can't. So, Monday comes and goes and no delivery, so I assume they canceled it. Until this past Friday the 26th. Here is a package from JC Penny. I open it to pull the pants out and to throw them in the trash and whats this? No pants, but I get a pair of pink socks and box of Kuerig decaf coffee pouches. ARE YOU $#*!! NG KIDDING ME? I hope this chain burns. Screw this place and anyone who works there.
Recommend the bras for us skinny girls! Keep up the good stuff!
I love JCPenney! Online experience is just as friendly as in store!
This is the WORST experience I've ever had ordering online with any company.
I had placed an order online with JC Penney with multiple items. When I received my order I was sent a necklace that I did NOT order in place of one that I DID order. I contacted JC Penney customer service over the phone, only to be told that I had to drive to the nearest JC Penney, (30 mins away, hence why I ordered ONLINE) return the incorrect necklace, get my money back, and with that money, buy the correct necklace I had ordered in the first place... NO KIDDING. Thinking I had spoken to someone who was inadequate in customer service, I called again 2 days later, where I was told the same thing. I then was able to talk to the supervisor who told me it's their policy for me to send it back, wait the 3 week process (which is what the second person I talked to told me) that it takes for me to actually get my money back, THEN they'd send me the correct necklace that I ordered... absolutely insane. Mind you this necklace was $7.99, not some $400 diamond necklace I'm trying to have sent to me, and it's a gift I don't have time to wait around for.
They are sending me the correct necklace now, but I still have to go to a post office and drop off the ugly excuse for a necklace that they sent me. My advice is to NEVER order online from JC Penney, if you too receive the wrong item, it will be a hell of a lot of work for you to get the right one. It shouldn't matter if the nearest store is 2 hours away or 2 minutes away, JC Penney sent a customer the incorrect item, and they should make it right, not have the customer go out of their way to get what they ordered in the first place, and their customer service is an absolute embarrassment. Do not order from them EVER, try Amazon or a company that actually values their customers!
Use to love them. They don't seem to have the prices band clothing they did before..
Love shopping here. Ships to the store for free, and items can be returned to the store. Win. Win.
I am finding they don't have the selection like they used to have
Has improved with the new take over and is enjoyable to shop there again.
There prices are over the top but they have really cute clothes and other things
I love this store. Always great deals and even the online shopping is easy.
Thanks a lot, Just save $13 by spending $192. Perfect coupon at this time.
Lighting fast shipping! Great communication! Easy transaction! Perfect!
Overall, my family & I shop mainly online. Items arrive swiftly. :)
I shop here some and have always found it easy with great deals.
Tuve mi primera sesión de fotos en JCPenney y la experiencia fue maravillosa Melissa es encantadora y atenta! Volveré
Es ms somenos no tienes mucha exeriencia que digamos no tienes sera que tienes que practicarlo un poco mas mas mas
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