JC PenneyReviews 527

We live in Ajax, Ontario Canada and we both have cards with JC Penney. I called today August 25,2016, at 1:45 pm to make a payment on my husband's card. I told the clerk that I made a payment with my CIBC debit card last month on my account and I would like to do the same for my husband. I was told that I cannot. I explained further but she did not attempt to help. She then passed me on to her supervisor. The supervisor was also not knowledgeable about the payment system. Eventually, she saw that I did make the payment and she was able to do the same for my husband. Kindly inform your staff that it is possible to make a payment with a CIBC debit card from Toronto. A little knowledge will help with the customer service. This was my first time receiving such poor customer service from JC Penney. I will continue to shop with your store because most of your customer service reps are pleasant and helpful. Thank you.

I purchased some items via website because I did not have time to stop by the store.
However, that was my first time to use their website and sent me wrong items... Their customer service pick up phone 24/7(I think.) and she was nice. The item I wanted was sold out when I called them and I had to go to store to return wrong item...
I think first impression is the most important.
I am not sure I am coming back to their web site again...

I've been disappointed with JCP's customer service in the past for not replacing a defective jacket. However, I give my kuddos to Armon, a sales associate in the shoe department. I had purchased a pair of tennis shoes during the Black Friday sales. Within 2 months, the sole of the left shoe came unattached and constantly moved around. This had never happened to me in my 47 years of life. I don't take much time to shop, so I kept dealing with the inconvenience. After 5 months, I finally came into the store to see about replacing the tennis shoes. Without any hassle, Armon looked up my purchase (since I did not have the receipt) and was quick to say I could replace it. He said he'd make it right and provide a significant discount if needed. However, I found the exact pair of shoes so he easily made the direct exchange. THIS is an example of good and appropriate customer service... no hassle, quick, friendly, and focused on benefitting the customer. For that reason, I continue to go back to JCP.

I purchased a Hives and Honey jewelry amoire June 1st, 2016. Even though the amoire was on sale for 50 percent off in the store, the manager on duty named Nickel honored an on-line price of an additional 30 percent off, saving me an additional $93. That made the decision easy, as I would much rather purchase in the store rather than the hassle of ordering on-line. Then, a young girl by the name of Courtney that works at the Maple Grove JC Penney store went above and beyond to help me with my purchase. She unpacked it so we could check it over for defects, attached the legs, and carried it out to my car for me. All was done with a smile. All in all, it was a great shopping experience, and I love my new jewelry amoire.