JC Penney

Tried it twice both times I was unimpressed with my photos. I was rushed and didn't feel appreciated as a customer. I was told if I didn't like my photos I'd have to reschedule and come back. As a customer I feel that was insulting. It took me all day to get me and my kids ready my sister came over to do my hair it took me a week to find outfits. What do you mean come back another day and try again? This was both times. But this time I just about cried because of disappointment. I put so much effort into our outfits only to be rushed out. The lady asked how I wanted to pose rather than show us poses. And usually for one shot atleast 3 photos are taken and then the best picture can be picked. This did not happen. We received a total of 12 pictures of different poses to chose from but no multiple snaps of the same one to make sure everyone smiled no one blinked. Awful

I ordered items on the 21st of May, it is now the 31st of May, I have called in 3 time to check on them. I was told that someone made up a packing slip, but never shipped them. I was not told we are sorry and will see that they go out right away.
I was told they would credit my account for the items. I did not want credit I wanted the items. If you make a mistake clean it up. This person should be fired. I have had an account with J C Penney since 1967.

My appointment was automatically cancelled. I have no issue with this because of covid. I kept calling as the message said to leave your name and number and they will call you back. 8 months later and i finally get in contact with them. They tell me i have to drive 2.5 hours away to get what i paid for 8 months earlier. I complained in a phone call and they said, because i purchased through groupon they cannot do anything for me. The person on the phone could not give me the managers full name she was dealing with and there was no help. I told them i would be writing a bad review on Yelp and the Better Business Bureau. They did not seem to care. I have no product. As far as I am concerned they stole my money.
I will never use the services of JC Penny again and I won't purchase anything from this antiquated business.

I like shopping here, because they usually have a good selection of clothing, and they are not outrageously priced. I like that there is usually a sale going on for what I am there to purchase, anyway. Their clothing is current with the latest fashions. The few times I have had to return something, it was always easy and the sales people have always been helpful and nice.

Got an email on 12/20 & 12/21 saying if u order by 12/21 you will receive your order by Christmas... I ordered 12/20 & still haven't receive it and customer service just made up reason why I haven't received the item and I have to pay to return them, according to the supervisor Ebony out of Milwaukee. I order from stage on the 21st with free shipping and received it before Christmas

Worst customer service over 16 minutes wait with out even asking me what i want cancelling my order when i still want it because of a mistake they made and when i asked if i can get my order again they said they will charge me again while not receiving my money first i have to wait 3 to 4 days and at the end they speak rudely and no help not even calming me don very frustrating ive been waiting for this close to a month to be told re order it and maybe i will get it ive shopped at Macy's online amazon and never went threw such a service never going to recommend JC penny and a service goes a long way this was the worst the person who actually placed my order the first time was very helpful and sorted everything out for me thats why getting such a service shocked me

The JCPenney in Peabody has a woman there by the name of Roxanne. She is the rudest manager I've ever met. She made me wait for a interview for 30 mins just to tell me she doesn't have time. I was late to the interview but her ignorance made me feel better that I didn't get hired there because there's no way in hell is work for her. Good luck to those who work there she is a total $#*!!

Have been shopping at JC Penney for years. I have found that prices are great, and merchandise is of good quality. JC Penny is usually my first stop when I think of clothes. Helpful staff makes shopping a pleasure.

I had fairly decent luck with JCPenney's website until I had the misfortune of moving. Somehow their website kept insisting on reverting my delivery address to my former residence. I thought it finally corrected itself after several attempts, but still ended up being shipped to this address. I immediately called JCPenney's not customer service line and was assured the mistake would be resolved and the items would be resent to my new address. Well after three weeks of waiting I was told UPS was at fault and not JCPenney's. Today, I was told it was my fault because I entered the wrong address, which I kept changing to the correct address. The "customer care person" called me a liar and I was making it up. So JCPenney's can go pound sand and I hope they struggle because of their arrogance.

Valley Vista mall in Harlingen, TX
Alyssa was a great help to us in the perfume department. She made sure we had 3 different choices and two of those were spot on! She made the xmas shopping experience a lot less stressful. Thank you Alyssa

Waited patiently for my order after three weeks I called they said it was shipped. Waited another week nothing, called 48 minute wait to talk to someone, following day 18 minute wait finally got to talk to a real person can't find anything about my order I wanted to ask her a question and she hung up on me. No wonder their stores are closing. NEVER AGAIN!

But they are not quite as good as they use to be. When I order on line, my order come in with 3 different times and I had to make 3 trips to pick up. I was going to wait until they all got there but they threaten if I didn't pick it up in 3 days they would send it back. That was after the first one came.

Dont ever call their customer service. I had called them about an online order and was disconnected in the middle of the conversation. When I called back I got someone who was extremely rude and refused to put me through to a supervisor and was hung up on again. She clearly didnt want to be doing her job and was the rudest customer service person I ever spoke to. I wont give this store anymore business. Terrible!

Bad customer service, Cannot cancel your order (after 1 month order online for a mattress) they kick the ball to vendor. They don't allow you to cancel your order. Bottom line: do not waste your time, your money with JCPenney business. I think this is why JCPenney close to the bankruptcy. 5/11/2021.

Don't ever try to return a item without your receipt! The credit card you used is useless. Their statement we receive in the mail also useless. In the end they just pick your pock and refund your item at 10 cents on the dollar. I had the manager hep me with this on my last visit to JC Penny. I asked what do they do with Christmas gifts and no receipts? He said they to get a discounted refund.

I placed an online order with jcp.com for several dresses and pairs of sandals to take to Hawaii for a family wedding. I paid for expedited shipping, and when the package didn't arrive, I called jcp.com to find out what happened--only to realize that I had forgotten to update my address! The package was shipped to my old address, but even though it was my fault, jcp.com credited me back the money and then reordered the items for me, along with expedited shipping. I got NO hassle and am now expecting my order in two days. Thank you, jcp.com!

I ve been to j. C. penney at least 6 times in the last 6 months. I can never find my size. They have no selection! They really need to revamp thaat whole dept! I always end up having to order online anyway!

I love this store. They have great clothes and home decor with good value at a reasonable price. Customer service people and store clerks are helpful and friendly. Great store to shop have been shopping there for years.

Recently visited the store in Prattville, AL to buy t-shirts for my husband. Unfortunately, the kind he wanted were not on shelves. Sale Associate, Ms. Pamela Minor, checked inventory and found there were none in stock. She then ordered the items for us to be delivered to the store. What a joy it was to meet her. Ms. Minor was kind, helpful, and knowledgeable. JC Penney is fortunate to have Ms. Pamela Minor as an employee.

I will never understand why everyone rioted when they came out with their fair and square, no coupon pricing. One of their basic tees was "fair and square" priced at $6, but everyone insisted on having it priced at $10.99 and then waiting for it to go on sale for $6, instead of just having it cost $6 every day of the year. Silly, silly shoppers.

Rudest customer service agent I've ever interacted with. I signed up for an account as there was a rewards promotion going on. I did not receive the e-mail, and neither did a lot of people. When I called to ask about the promotion, the agent replied curtly in an impatient manner. She kept telling me there was no name associated with the account despite me being able to sign in with the reward account and check the name. She also said the promotion was for new members, which was not true as the promotion said previous members could opt into the reward.

I feel like this was a blatant attempt to harvest information. I would not recommend shopping at JCPenny. My mom used to do so, as did I in store, but customer service here is the worst.

We live in Ajax, Ontario Canada and we both have cards with JC Penney. I called today August 25,2016, at 1:45 pm to make a payment on my husband's card. I told the clerk that I made a payment with my CIBC debit card last month on my account and I would like to do the same for my husband. I was told that I cannot. I explained further but she did not attempt to help. She then passed me on to her supervisor. The supervisor was also not knowledgeable about the payment system. Eventually, she saw that I did make the payment and she was able to do the same for my husband. Kindly inform your staff that it is possible to make a payment with a CIBC debit card from Toronto. A little knowledge will help with the customer service. This was my first time receiving such poor customer service from JC Penney. I will continue to shop with your store because most of your customer service reps are pleasant and helpful. Thank you.

Returning 4 pair colored jeans a.n.a brand
Associate unable to find on computer (on my acct.) she called manager Angela who basically called me a their unwarranted delay poor communication using negative language spoke in Spanish rude behavior spoke between themselves instead of me customer. Angela could have least apologized error on our part something another employee found jeans finally credit account.
Done with Penny's I was a regular customer no longer!
Andra Michael
Bella Vist, Arkansas